JRD Systems

Manage complex, cross-functional digital delivery projects with proactive client communication and operational efficiency improvements. | 3-5 years managing complex digital projects with strong client communication, proficiency in Microsoft Office and Jira, and ability to collaborate across teams. | The *Integrated Project Manager* is responsible for collaborating with technology and business team members to successfully launch sales event campaigns, regional websites, and support email product execution within the OEM Delivery team space. This role will closely shadow the Sales Event Program Manager to build deep domain expertise, assist with high-level program tasks, and proactively identify and implement operational efficiencies to scale and optimize our delivery process. Integrated Project Manager (Sales Events, Tier 2 & DSS Emails) Minimum Qualifications and Job Requirements: • Minimum Qualifications* • *Education:* Bachelor's degree preferred in Business Management, Project Management, Communications, Computer Science, Information Systems Management, or a equivalent work experience. • *Experience:* At least 3–5 years of proven experience managing complex, cross-functional projects in a technology or digital delivery environment. • *Methodologies:* Demonstrated experience successfully scoping, planning, and driving initiatives using both Waterfall and Agile methodologies. • *Client Communication (Required):* Demonstrated experience operating in a high-touch, client-facing capacity. This role requires someone who naturally takes initiative in client interactions—proactively communicating progress, surfacing risks early, and soliciting feedback without prompting. Candidates who are primarily behind-the-scenes or execution-only without strong communication instincts are not the right fit. • *Growth Mindset:* Strong willingness and ability to quickly learn a complex technical and business domain through active listening, observation, and hands-on practice. General Requirements & Skills* • *Tooling:* Strong proficiency with Microsoft Office tools, as well as experience with issue management systems and knowledge repositories (Atlassian Jira, Confluence, and/or Rally). • *Communication & Stakeholder Translation:* Exceptional written and verbal communication skills. Must have a demonstrated ability to translate technical concepts for business and client audiences—and business context back to technical teams—without loss of accuracy or clarity. • *Client Presence & Proactive Engagement:* This role interfaces directly and frequently with Ford clients and agency partners. The ideal candidate is comfortable owning the client relationship on assigned workstreams—running check-ins, drafting updates, and ensuring stakeholders always feel informed and heard. This is not a behind-the-scenes coordination role. • *Collaboration:* A natural collaborator with a service-oriented mindset. Must be able to build working trust quickly across a highly matrixed, multi-agency partner environment and operate effectively without direct authority. • *Documentation Discipline:* Demonstrated ability to produce structured, consistent, and audience-appropriate documentation—including status reports, process flows, meeting recaps, and delivery trackers—that can be shared directly with clients and executive stakeholders. • *Prioritization:* Ability to effectively manage competing priorities, triage issue backlogs, and set clear expectations with business and client stakeholders. • *Process Improvement:* A demonstrated track record of optimizing project workflows and introducing organizational efficiencies. • *Flexibility:* Willingness to occasionally flex work hours to support critical campaign launches or manage high-priority production issues as necessary. . *Preferred Qualifications (Pluses)* • Prior project management or coordination experience in eCommerce, Digital Marketing, or managing retail promotional campaigns—particularly in an agency or OEM delivery environment. • Direct experience working with digital pricing engines, vehicle configuration tools, incentives platforms, or complex promotional marketing applications. • Experience supporting or coordinating email marketing production—including template builds, QA cycles, and deployment scheduling. • Experience with Adobe Experience Manager (AEM) or similar Content Management Systems (CMS). • Familiarity with automotive retail, Tier 2/Tier 3 dealer network structures, national/regional sales structures, or dealer-facing technologies.

Lead and manage end-to-end system separation and integration projects across marketing, commercial, and order-to-cash systems ensuring readiness and alignment among stakeholders. | 7+ years in IT project management or business analysis with experience in CRM, marketing automation, CMS, ERP integrations, Agile SDLC, technical documentation, and preferably AWS and PMP certification. | Responsibilities and Impact: • We are seeking a highly motivated Technical Project Manager / Business Analyst to lead separation and integration initiatives across our marketing, commercial, and order-to-cash systems. This role will be central to ensuring our spin-off is Day 1 ready, with seamless lead-to-order and order-to-cash workflows. The ideal candidate has experience managing large-scale system migrations or carve-outs, translating business needs into technical requirements, and coordinating delivery across internal teams and external vendors. Key Responsibilities: • Manage end-to-end project lifecycle across marketing automation, CRM, CMS, and finance systems (Marketo, Salesforce, AEM, ERP), including planning, requirements gathering, execution, testing, and delivery. • Act as a liaison between business stakeholders, IT Teams, and external vendors to ensure alignment on SpinCo readiness goals. Analyze lead-to-order and order-to-cash process, identify risks and design technology-enabled solutions. Develop and maintain detailed project documentation including requirements, user stories, process flows, and technical specifications. • Coordinate project schedules, resources, vendors, budgets, and risks. • Monitor project progress and provide clear, regular updates to leadership. • Ensure delivered solutions meet business, technical, compliance, and regulatory requirements. • Qualifications • Bachelor's degree in computer science, Information Systems, Business, or related field (or equivalent experience). • 7+ years of experience in project management and/or business analysis within IT, marketing, or commercial systems. • Demonstrated experience with CRM/marketing automation, CMS/DXP, AEM, and ERP integrations • Strong understanding of software development lifecycles (SDLC), Agile methodologies, and IT project management practices. • Experience writing requirements, user stories, and technical documentation. • Excellent communication, stakeholder management, and problem-solving skills. • AWS cloud experience (architectural knowledge, migration, or service integration) strongly preferred. • Project Management certification (PMP, CSM, or similar) is a plus.