JP Morgan Chase & Co.

Lead customer journey strategy and omnichannel marketing experience planning. | Requires 10+ years in customer journey strategy or digital marketing with strong cross-functional leadership. | JOB DESCRIPTION Join a customer marketing team focused on driving engagement, growth, and customer value across a broad portfolio of products and benefits. In this role, you will help teams move from campaign-by-campaign execution to connected experiences that feel clear, relevant, and consistent. As a Executive director customer journey experience in Customer marketing, you build the customer-centric journey planning discipline that enables integrated, omnichannel marketing experiences for existing customers. You set journey strategy, messaging standards, and channel orchestration so communications are coordinated, timely, and useful. You lead a marketing center of excellence and partner across marketing, content, digital, and other cross-functional teams to align product, benefit, and channel strategies into cohesive experiences that strengthen engagement, trust, and business impact. Job responsibilities • Set and align the direction for existing customer journey strategy, enabling teams to expand from campaign-based execution to holistic, omnichannel experience planning. • Partner across brand, content, digital, channel, partnerships, talent, and sports and entertainment teams to curate clear, timely, relevant communications that drive engagement and business outcomes. • Establish journey planning frameworks that connect email, landing pages, microsites, digital assets, and channel experiences into one integrated customer experience. • Advance marketing calendar governance to coordinate communications, reduce message conflicts, and improve consistency. • Define channel orchestration, channel purpose, and message arbitration to ensure customers receive the most relevant message at the right time while reducing overlap. • Build and scale playbooks, messaging standards, reason-to-believe guidance, claims guidance, and creative frameworks by product to drive consistency, using automation where appropriate. • Support personalization and audience-led messaging strategy so communications reflect customer needs, behaviors, and stages of engagement. • Enable existing customer digital and microsite experiences, with a focus on structure, templates, navigation, and information architecture in partnership with key teams. • Establish dynamic template support and digital journey standards, including strong mobile experiences and digital-first pathing. • Partner with marketing performance, data and analytics, personalization and insights, operations, audit, and technology teams so journey planning reflects data, test learnings, and operational feasibility. • Enable automated creative review and process improvements to strengthen creative consistency, quality, and efficiency across customer marketing experiences. Required qualifications, capabilities, and skills • Bachelor’s degree. • Ten or more years of experience in customer journey strategy, omnichannel planning, or digital marketing. • Strong expertise in omnichannel journey planning and digital and mobile experiences, including using automation to support personalized marketing. • Experience building integrated planning frameworks and messaging standards. • Strong understanding of customer engagement, segmentation, and channel orchestration. • Proven ability to partner cross-functionally and align teams around customer-centric planning frameworks. • Proven ability to build and lead high-performing teams. • Strong communication skills, executive presence, and stakeholder management. Preferred qualifications, capabilities, and skills • Advanced degree in marketing, communications, or a related field. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Lead product vision and execution for entitlements and permissions in a regulated financial environment. | Significant product management leadership experience in financial services with strong executive communication and data-driven decision-making skills. | JOB DESCRIPTION Are you a Product Director ready to lead secure, scalable entitlements and permissions for JPMorganChase’s next-gen digital platform? If so, you've found the right team! As a Product Director, Entitlements & Permissions on JPMorganChase’s modern digital banking platform for innovation economy and emerging middle market clients, you will own the product vision, strategy, and end-to-end execution of access management capabilities—including roles, permissions, approval workflows, and administrative experiences—while leading a team of Product Managers and partnering with Design, Technology, and Control functions to deliver secure, scalable, and intuitive solutions in a complex, highly regulated environment. Job Responsibilities • Lead end-to-end product ownership for Entitlements & Permissions, including role-based access control (RBAC), approval workflows, administrative tooling, and self-service capabilities. • Define and drive product vision, strategy, and roadmap, translating objectives into measurable outcomes, milestones, and delivery plans. • Partner with Design and Technology teams to build solutions that are secure, resilient, scalable, and user-centric. • Collaborate with risk and control partners (Information Security, Privacy, Compliance, Operational Risk, Audit) to ensure strong governance, controls, and policy alignment across the product lifecycle. • Own backlog prioritization and execution across the Entitlements product suite, ensuring clear requirements, acceptance criteria, and release readiness. • Communicate product strategy, progress, and trade-offs to senior leadership through clear, data-driven narratives. • Leverage data and emerging technologies responsibly to inform decision-making, measure performance, and enhance customer experience. • Develop and coach Product Managers while fostering high-performing, agile, cross-functional teams. Required Qualifications, Capabilities, and Skills • Bachelor’s degree or equivalent practical experience. • Significant experience in product management leadership within Financial Services, with end-to-end ownership from strategy through delivery and lifecycle management. • Proven ability to lead in matrixed organizations and influence outcomes across senior stakeholders. • Strong executive communication skills, with the ability to simplify complex concepts and drive alignment. • Demonstrated experience in data-driven product management, including KPI definition, analytics, and iterative delivery. • Proficiency with Jira and agile delivery practices. • Highly organized with strong execution discipline and attention to detail in complex programs. Preferred Qualifications, Capabilities, and Skills • Advanced degree (MBA, MS, or equivalent). • Experience in startups and/or fintech environments, particularly in platform, identity/access management, or administrative tooling domains. • Working knowledge of software engineering principles and design fundamentals to enable effective partnership with technical and design teams.

Lead market and product expansion strategies ensuring product adoption and compliance with regulations. | Requires 8+ years in product, technology, or project management with expertise in risk management and governance. | JOB DESCRIPTION Release your expertise and navigate the sales landscape to bring products to life in a global market. Shape your future and ours as you collaborate with teams and bridge products with market demands. As a Market and Product Expansion Director in Trust & Safety, you serve as the subject matter expert on market requirements and are the point of contact for sales leadership and marketing. You bring an extensive understanding of the client landscape in different regions and markets to help ensure our products launch and are adopted successfully. Job responsibilities • Designs sales activation strategies to fit the market and adapts collateral, sales training, pricing, marketing, communications and request for proposal (RFP) materials to resonate with target segments • Grows our market, brings opportunities to the Product Management team, advocates for expansion, provides input into business cases, and meets business targets • Maintains an open relationship with sales leadership, clients and product sales specialists to synthesize insights into action plans for business development • Partners closely with Product teams to ensure adherence to local regulations, controls frameworks, and governance approval processes Required qualifications, capabilities, and skills • 8+ years of experience or equivalent expertise in Product, Technology, or Project Management • Advanced level knowledge of risk management and controls, regional and local nuances, and governance requirements • Proven ability to identify opportunities for market growth in line with regulatory requirements • Demonstrated prior experience influencing across functions and teams while delivering value at scale Preferred qualifications, capabilities, and skills • Experience working across Marketing, Events and Communications