JP Morgan Chase

Collaborate with cross-functional teams to translate business needs into technical requirements, lead agile ceremonies, and support digital platform improvements. | Requires experience in business analysis, data analytics, proficiency with Jira and Figma, ability to write BDD scenarios, strong communication skills, and experience leading agile ceremonies. | Join a team that's shaping the future of digital experiences at JPMorgan Chase. As a Business Analyst, you'll drive innovation and deliver impactful web solutions that connect millions of users to our brand. Make your mark by transforming ideas into seamless digital journeys. As a Business Analyst on the Performance Marketing Corporate Websites Management team, you'll collaborate with cross-functional partners to deliver high-impact web solutions. Your day will include leading agile ceremonies, translating business needs into actionable requirements, and leveraging tools like Figma and Jira. Your work ensures our digital platforms are user-centric, efficient, and aligned with strategic goals. Job responsibilities • Collaborate with product owners, developers, and the UX design group to bridge business and technical needs. • Apply Behavior-Driven Development (BDD) practices, writing clear "Given-When-Then" scenarios. • Develop and review user stories, use cases, and technical specifications. • Gather requirements and author improvement suggestions with platform teams. • Use Figma to facilitate design collaboration and communicate design elements to developers. • Evaluate and document impact and gap analyses for proposed changes. • Assist developers with technical improvements and system refactoring. • Support Business as Usual (BAU) requests and strategic client initiatives. • Track and analyze development KPIs using data visualization tools. • Support scrum coaches and contribute to agile process enhancements. • Lead daily scrum calls, pre-refinement sessions, and sprint 0 planning meetings. Required Qualifications, capabilities, and skills • Bachelor's degree in Business, Computer Science, or related field, or equivalent experience. • Experience in business analysis and data analytics. • Proficiency with Jira, Figma, and data analysis tools (e.g., MS Excel). • Ability to translate design concepts into technical specifications. • Ability to write clear Behavior Driven Design/Development scenarios ("Given-When-Then"). • Strong documentation and communication skills. • Collaborative mindset for cross-team work. • Strong problem-solving and strategic thinking skills. • Proven ability to manage multiple priorities in a fast-paced environment. • Experience leading agile ceremonies and project planning. • Skilled in tracking and analyzing KPIs. Preferred Qualifications, capabilities, and skills • Proactive approach to process improvement and innovation. • Experience supporting technical refactoring initiatives. • Experience working with remote or globally dispersed teams. • Advanced proficiency in data visualization tools (e.g., Tableau, Power BI). • Familiarity with financial or digital marketing environments. • Knowledge of emerging digital trends and technologies. • Agile certifications (e.g., Scrum, Kanban) or significant agile experience. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Design and develop AI/ML and statistical models to support workforce planning and collaborate with stakeholders to deliver data-driven solutions. | Master's or PhD in quantitative field with experience in AI/ML projects, proficiency in data science programming languages, and knowledge of big data technologies. | Join the AI/ML team in building next-gen data science solutions for real-time inference and decision-making. As a Data Scientist Associate in Workforce Planning, you will tackle complex, data-intensive projects with significant business impact. You'll assess unstructured problems, devise practical strategies, analyze topics, and develop solution proposals. Collaborate with management to prioritize, time, and deliver results. The Workforce Planning (WFP) organization is a part of Consumer and Community (CCB) Operations division. The WFP Data Science organization is tasked with delivering quantitatively driven solutions to support the core WFP functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The WFP organization supports Chase's call centers, back office, and ~5,200 retail branches. Job Responsibilities • Design and development of Machine Learning, Artificial Intelligence and Statistical models. • Support AI/ML simpler projects individually or more complex as part of a project team. • Collaborate with stakeholders to understand the business requirements and clearly define the objectives of any solution. • Identify and select the correct method to solve the problem while staying up to data on the latest AI/ML research. • Ensure the robustness of any data science solution. • Develop and communicate recommendations and data science solutions in easy-to-understand-way leveraging data to tell a story. • Able to work effectively and gain credibility and respect of others including peers, clients and other stakeholders. Required Qualifications, Capabilities, and Skills • Master's Degree with 1+ years or Doctorate (PhD) with 0+ years of experience operating as an data science professional (e.g. data scientist, statistician, or related professions) in a quantitative field: Statistics, Analytics, Data Science, Engineering, Operations Research, Economics, Mathematics, Machine Learning, Artificial Intelligence, and related disciplines. • Experience supporting AI/ML projects with multiple team members. • Hands-on experience developing statistical models, machine learning models, and/or artificial intelligence models. • Deep understanding of math and theory behind AI/ML algorithms. • Proficient in data science programming languages like Python, R or Scala. • Experience with big-data technologies such as Hadoop, Spark, SparkML, etc. & familiarity with basic data table operations (SQL, Hive, etc.). • Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence. Preferred Qualifications, Capabilities, and Skills • Advanced expertise with Time Series and Operations Research techniques. • Natural Language Processing(NLP)/Natural Language Generation(NLG), Neural Nets, or other ML/AI skills. • Prior experience with public cloud technologies such as Amazon Web Services(AWS), Azure or Google Cloud Platform(GCP). • Previous experience leading highly complex cross-functional technical projects with multiple stakeholders. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans