Journal Technologies

Lead and develop innovation strategies, explore emerging technologies like generative AI, and foster a culture of innovation within the organization. | Extensive experience in innovation, leadership in technology adoption, and familiarity with the justice industry or similar sectors. | Director of Innovation (Journal Labs) The Director of Innovation will lead the Journal Labs division and serve as a key driver of innovation across Journal Technologies. This role is responsible for identifying, shaping, and advancing forward-thinking ideas informed by the market, our clients, and internal teams, and translating them into initiatives that support the company’s innovation strategy and long-term growth. With a strong focus on emerging technologies (including generative AI) the Director of Innovation will champion new approaches, evaluate and advance transformative solutions, and ensure Journal remains at the forefront of innovation in the justice and public sector technology space. This position requires a strategic, collaborative leader who can connect external trends with internal execution to deliver meaningful business and customer impact. What you'll do Innovation Strategy & Vision: Develop and execute an innovation roadmap in close coordination with Product Management,Professional Services, Support, Engineering, and Journal Labs technical leadership, incorporating industry advancements and customer needs through a understanding of Journal Technologies’ products, platform architecture, and justice-domain workflows. The role focuses on operationalizing innovation strategy by translating strategic direction into sequenced, executable initiatives that both leverage existing product capabilities and thoughtfully inform the evolution and expansion of the platform within the organization’s operating model. Market-Informed Idea Leadership: Actively engage with the innovation ecosystem including clients, partners, staff, and market trends to surface and translate innovative ideas into actionable opportunities for the organization. Emerging Technology Adoption: Lead the exploration and responsible adoption of emerging technologies, including generative AI, ensuring solutions are practical, scalable, and aligned with Journal’s mission and values. Project & Portfolio Leadership: Oversee the full operational lifecycle of innovation initiatives, from concept development and experimentation through execution and integration, delivering results with speed and clarity. Cross-Functional Collaboration: Partner closely with product, engineering, implementation, client success, and other teams to embed innovation into core business processes and foster a culture of continuous improvement. Team Leadership & Mentorship: Build, lead, and mentor a high-performing team (either directly or indirectly managing) focused on research, experimentation, and delivering innovative solutions that support business and customer outcomes. Stakeholder & Executive Engagement: Communicate innovation priorities and progress in a clear and consistent manner, helping stakeholders across the organization stay aligned on direction, timing, and outcomes. The role focuses on providing appropriate visibility into innovation efforts and ensuring shared understanding across teams and leaderships InventFest Leadership: Design, lead, and evolve Journal Technologies’ internal InventFest program, hosted multiple times per year, to generate, surface, and accelerate innovative ideas from across the organization. Employee-Driven Innovation: Foster a culture of experimentation by creating structured opportunities for staff at all levels to contribute ideas, collaborate across teams, and explore new technologies or solutions. Qualifications & Skills Strong organizational skills and exceptional attention to detail, with the ability to manage complex innovation initiatives from concept through execution. Prior knowledge and experience in the Justice industry with a reasonable understanding of the eSeries platform is a must Excellent communication and interpersonal skills, with the ability to engage effectively with technical teams, business leaders, and external stakeholders. Proven ability to manage multiple priorities, tasks, and deadlines efficiently in a fast-paced, evolving environment. Top-notch oral and written communication skills, including the ability to present ideas clearly, influence decision-making, and build alignment across teams. Demonstrated capability to implement, uphold, and continuously improve Knowledge Management standards, methodologies, and documentation practices. Strong facilitation and collaboration skills, with experience leading cross-functional groups through ideation, experimentation, and delivery. Strategic mindset with the ability to translate emerging market trends, client insights, and internal innovation into actionable solutions. Comfort working in ambiguity, with a proactive, problem-solving approach and a bias toward execution. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations. Quality medical, dental and vision coverage. Competitive paid time off as well as paid holiday time. 401(k) retirement (US) and GRRSP (CDN) programs. Annual professional development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in each office for personal and professional growth. Flexible working hours which you can coordinate with your supervisor. Ability for employees to work from a remote location (e.g., home) or office. Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. Travel opportunities between Journal Technology offices and with clients. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

Deliver tailored software demonstrations, develop demo environments, and collaborate on proposals to support sales in justice-related software solutions. | Minimum 4-6 years of experience, supporting justice departments, conducting live demos, and building demo environments, with strong communication skills. | Position Summary The Sales Engineer partners with Sales to win and expand customer opportunities by translating needs into a clear, workable technical solution. This role leads live and virtual product demonstrations, supports discovery by uncovering requirements and shaping use cases, and provides technical guidance on integrations, data flows, and compliance considerations. Throughout the sales cycle, the Sales Engineer answers technical questions, validates feasibility, and helps reduce risk—while sharing learnings, tools, and feedback to strengthen the team’s overall pre-sales capability. Core Focus Areas Court, Prosecutor, Defender, and Probation Case Management Systems CJIS Compliance Data Integration Key Responsibilities Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows. Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities. Configure and maintain customized demonstration environments based on agency needs, including: Data setup (e.g., caseloads, persons, hearings) Role-based navigation paths (e.g., prosecutor vs. judge) Regulatory or operational nuances (e.g., evidence tracking, calendar rules) Develop, maintain, and refine demo scripts that highlight differentiators for each product. Customize scripts to align with agency-specific terminology, statutory language, and regional priorities. Help assess and mentor junior engineers pursuing internal demo certification. Proactively update scripts in alignment with product releases and sales team feedback. Take primary ownership of technical RFP/IQ matrix sections, partnering with internal stakeholders to ensure accurate and compelling responses across application capabilities, security, deployment, and configuration. Translate product functionality into compliance-ready language, often liaising with InfoSec or Product teams. Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs. Assist in maintaining and organizing the RFP response library, including boilerplate updates. Host internal knowledge sessions or mini-trainings for sales, presales, and business development teams. Provide demo “cheat sheets” and updated functionality overviews tied to new releases or feature flags. Build and maintain modular demo materials, including: Slide decks Role-based walkthroughs Feature comparison charts (vs. competitors) Recorded demo clips (internal or client-facing) Participate in cross-functional feedback loops with Product and Implementation teams to surface recurring customer questions, usability concerns, or feature gaps. Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities. Demonstrate and articulate integration pathways (APIs, data exchange, identity matching) and data migration considerations at a conceptual level. Contribute to solution positioning for CJIS compliance, security posture, and deployment models (cloud vs. hybrid) as needed. Track and document product limitations and workarounds for demo use, ensuring transparency and credibility. Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings. Perform other related duties as assigned. Requirements Typically requires a minimum of 4–6 years of related experience. Successful contribution to at least two full-cycle implementations, including involvement in configuration, stakeholder interaction, and post-deployment support over a 2+ year period. 3–5 years of direct experience working with or supporting courts, prosecution offices, defense offices, supervision agencies, or other justice-related departments. 3+ years of experience conducting live demonstrations of enterprise software to technical and non-technical audiences, including agency leadership. Proven ability to independently plan, tailor, and deliver robust software demonstrations without engineering or developer support. Comfortable adjusting demo flows in real-time based on audience response or specific use case exploration. Experience building or refining demo environments to simulate real-world scenarios, including management of metadata prep (e.g., charges, hearings, tasks, case notes). Strong verbal, written, and presentation skills, with an ability to articulate complex workflows in clear, client-friendly terms. Experience engaging with client stakeholders, including judges, attorneys, administrators, and IT staff, to understand business needs and adapt demo content accordingly. Skilled in handling objections and competitive comparisons during the sales cycle. Willing and able to travel (typically 10–25%, may vary) for onsite demos, discovery sessions, or trade show events. Maintains a dedicated, business-appropriate home office environment that supports professional client interactions. Must have reliable, high-speed internet and a suitable setup for remote demonstration delivery. Growing subject matter expertise in at least one of the following domains: Courts (case management, scheduling, e-filing) Supervision (compliance tracking, probation workflows) Prosecutors (charging, case prep, discovery) Defenders (conflict checking, time tracking, client communication) Ability to map system functionality to agency needs and policy objectives, improving trust and rapport with public sector clients. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: Competitive compensation based on skills, experience, and years of service. Quality medical, dental and vision coverage. Competitive paid time off as well as paid holiday time. 401(k) retirement (US) and GRRSP (CDN) programs. Annual professional development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in each office for personal and professional growth. Flexible working hours which you can coordinate with your supervisor. Ability for employees to work from a remote location (e.g., home) or office. Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. Travel opportunities between Journal Technology offices and with clients. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.