Johnson Controls International

Manage and lead a service team to ensure operational excellence, customer satisfaction, and business growth. | Requires over 10 years of HVAC experience, supervisory skills, and technical knowledge in building controls, which are not reflected in your background. | What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: • Set and monitor goals for overall team growth and profitability. • Lead the efforts of the Service Team to ensure productivity, consistency and quality. • Respond and assist with the closure of warranty-related issues. • Manage customer relationships and drive issue resolution. • Assist with monthly forecasting and management of overhead accounts. • Maintain optimum team staffing levels through labor forecasting, planning, and management. • Recruit, hire and retain team staff. • Work with direct reports and Team Technical Leads to create effective development performance plans. • Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. • Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. • Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. • Take responsibility for safety performance and program compliance. • Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. • Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: • College degree or equivalent combination of education and experience. • A minimum of 10 years’ experience in the HVAC field. Preferred Skills/Education/Experience: • Bachelor’s in a technical field. • 5 years of supervisory experience and 1-2 years related site coordination and project management experience. • 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. • Experience using service management software and financial accounting systems. • Excellent verbal and written communication skills. • Strong computer skills in a Microsoft Office environment. • Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $89,000 -127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI-DS1

Maintain and grow sales within a customer base, develop customer relationships, and ensure customer satisfaction. | High school diploma, customer service experience, and technical aptitude with software tools. | Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer • Competitive salary • Paid vacation/holidays/sick time- 15 days of vacation first year • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one • Company vehicle • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy • Check us out!: https://youtu.be/pdZMNrDJviY What you will do The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction. How you will do it • Adhere to current Johnson Controls policies, procedures, products, programs and services. • Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. • Responsible for retention, customer satisfaction and growth within the customer base • Deliver increased sales against an assigned quota. • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.). • Interface effectively with district operations to deliver and improve service delivery. • Determine customer needs and develop sales strategies to meet those objectives. • Report progress and metrics to operation and corporate teams on a weekly and monthly basis. What we look for Required • High School Diploma • Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web Preferred • BA, BS or similar degree highly preferred • 2+ years of sales and/or customer service experience with a similar product, service or industry • Highly motivated and success driven. • Excellent communication skills and ability to quickly qualify opportunities. • High degree of self-discipline. • Independent, creative thinker. • Ability to sell intangible services. #SalesHiring Salary Range: HIRING SALARY RANGE: $56-75k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Maintain and grow sales within a defined customer base by managing retention, customer satisfaction, and sales growth. | High school diploma, excellent communication, computer literacy, self-discipline, 1-2 years sales or customer service experience, and a safety-conscious driver. | Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer • Competitive salary • Paid vacation/holidays/sick time • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one • Extensive product and on the job/cross training opportunities - With outstanding internal resources • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy • Company vehicle, tools and equipment to complete all jobs What you will do The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and greater customer satisfaction. How you will do it • Adhere to current Johnson Controls policies, procedures, products, programs and services. • Manage all retention activities within an assigned service agreement customer base of $2M-$3M. • Take responsibility for retention, customer satisfaction and growth within the customer base • Deliver increased sales against an assigned quota. • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.). • Interface effectively with district operations to deliver and improve service delivery. • Determine customer needs and develop sales strategies to meet those needs. • Report progress and metrics to sales, operations and corporate teams on a weekly and monthly basis. What we look for Required Lifelong learner Safety-conscious driver Integrity focused Computer literate High school diploma Excellent communication skills Ability to produce high-quality work in a timely manner Tech-savvy High degree of self-discipline and motivation Critical thinking and problem-solving skills Strong collaborator Preferred Ability to quickly qualify opportunities. Ability to sell intangible services. 1-2 years of sales and/or customer service experience. HIRING SALARY RANGE: $68,000-$91,000 annual base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Manage and optimize service scheduling using automated tools, communicate with customers and technicians to ensure service commitments are met, and handle billing and on-hold resolution. | 3-5 years customer service experience, excellent communication, strong organizational skills, proficiency in MS Office especially Excel, and preferably experience with fleet scheduling or ACE/Oracle systems. | Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: • Competitive Starting Pay • Paid Training • Global Advancement Opportunities • Company Vehicle (as applicable) • Referral Bonuses • Comprehensive Benefits • Medical/Dental/Vision insurance • Health Savings Account (HSA) • Life Insurance • 401(k) savings plan with company match • Short-Term and Long-Term Disability • Employee Assistance Program • Wellness Program • And More! What you will do: This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution. How you will do it: • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer. • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. • Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. • Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. • Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. • All other duties as assigned. What we look for: Required • 3-5 years of strong customer service background • Excellent communication skills. • Prominent level of organization and ability to multi task a fast-paced work environment. • Prior work experience as a Fleet scheduler or Service coordinator, very helpful. • Strong MS Office skills, specifically with Excel Preferred • Associates or Bachelor’s preferred • Experience working in a SimplexGrinnell District • Use of ACE/Oracle systems preferred • Product knowledge of life safety (fire alarm & sprinkler) equipment preferred • Prior work experience with scheduling, billing and on-hold resolution very helpful. HIRING HOURLY RANGE: $26.92-35.88 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us