Johnson Controls International

Maintain and grow sales within a defined customer base by managing retention, customer satisfaction, and sales growth. | High school diploma, excellent communication, computer literacy, self-discipline, 1-2 years sales or customer service experience, and a safety-conscious driver. | Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer • Competitive salary • Paid vacation/holidays/sick time • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one • Extensive product and on the job/cross training opportunities - With outstanding internal resources • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy • Company vehicle, tools and equipment to complete all jobs What you will do The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and greater customer satisfaction. How you will do it • Adhere to current Johnson Controls policies, procedures, products, programs and services. • Manage all retention activities within an assigned service agreement customer base of $2M-$3M. • Take responsibility for retention, customer satisfaction and growth within the customer base • Deliver increased sales against an assigned quota. • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.). • Interface effectively with district operations to deliver and improve service delivery. • Determine customer needs and develop sales strategies to meet those needs. • Report progress and metrics to sales, operations and corporate teams on a weekly and monthly basis. What we look for Required Lifelong learner Safety-conscious driver Integrity focused Computer literate High school diploma Excellent communication skills Ability to produce high-quality work in a timely manner Tech-savvy High degree of self-discipline and motivation Critical thinking and problem-solving skills Strong collaborator Preferred Ability to quickly qualify opportunities. Ability to sell intangible services. 1-2 years of sales and/or customer service experience. HIRING SALARY RANGE: $68,000-$91,000 annual base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Manage and optimize service scheduling using automated tools, communicate with customers and technicians to ensure service commitments are met, and handle billing and on-hold resolution. | 3-5 years customer service experience, excellent communication, strong organizational skills, proficiency in MS Office especially Excel, and preferably experience with fleet scheduling or ACE/Oracle systems. | Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: • Competitive Starting Pay • Paid Training • Global Advancement Opportunities • Company Vehicle (as applicable) • Referral Bonuses • Comprehensive Benefits • Medical/Dental/Vision insurance • Health Savings Account (HSA) • Life Insurance • 401(k) savings plan with company match • Short-Term and Long-Term Disability • Employee Assistance Program • Wellness Program • And More! What you will do: This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution. How you will do it: • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer. • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. • Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. • Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. • Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. • All other duties as assigned. What we look for: Required • 3-5 years of strong customer service background • Excellent communication skills. • Prominent level of organization and ability to multi task a fast-paced work environment. • Prior work experience as a Fleet scheduler or Service coordinator, very helpful. • Strong MS Office skills, specifically with Excel Preferred • Associates or Bachelor’s preferred • Experience working in a SimplexGrinnell District • Use of ACE/Oracle systems preferred • Product knowledge of life safety (fire alarm & sprinkler) equipment preferred • Prior work experience with scheduling, billing and on-hold resolution very helpful. HIRING HOURLY RANGE: $26.92-35.88 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us