Johnson and Johnson

Conducting quality assurance inspections, resolving quality issues, supporting quality improvements, and ensuring compliance in manufacturing processes. | High school diploma or GED, minimum 2 years manufacturing experience, familiarity with quality investigations, and proficiency in relevant software tools. | At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Quality Job Sub Function: Quality Control Job Category: Business Enablement/Support All Job Posting Locations: Irving, Texas, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.  We are searching for the best talent for Quality Assurance Operations Engineering Technician. JOB SUMMARY Responsible for conducting technical quality assurance inspections, quality issue resolution, product containment, and supporting quality improvements for production processes. DUTIES & RESPONSIBILITIES In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: • Supports Quality Operation functions including: CAPA/NC initiatives, Quality “presence” on the manufacturing floors, and proactive GDP and Data Integrity. • Assist with data collection for quality metrics, quality improvement initiatives, CAPAs, NCs, or Quality Systems. • Perform data searches and transactions within MES, JDE, and EtQ. • Partner with QEs and business partners (and other NC “owners”) providing support with NC process, investigations, and/or corrective actions. • Primary coordinator for APMER related items such as request, documentation, closure, and transactions. • Support periodic review activities related to Quality Operations. • Perform Cycle Review activities. • Perform Operator certification for defect inspections. • Conduct failure investigations, root cause analysis, and product complaint investigations. • Provide BOP, Internal audit, and external audit support. • Read and interpret drawings, QCIC's and test methods. • Develop, prepare, and report technical information to management to identify, segregate and disposition product through the nonconforming system. • Support handling and disposal activities for scrap, obsolete, or unusable materials • Responsible for communicating business related issues or opportunities to next management level. • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. • Performs other duties assigned as needed. EXPERIENCE AND EDUCATION • High School Education or GED is required, bachelor’s degree preferred. • Minimum of two (2) years of experience in a manufacturing environment is required. • Ability to perform duties in accordance with policies and procedures. • Experience in the Medical Device industry or medical field preferred. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS • Previous experience in non-conformance investigations and root cause analysis desired. • Attention to detail and robust documentation practices are required. • Must be able to communicate specifications and procedures. • Must be able to work both independently and within cross-functional groups. • Proficiency in ETQ, JDE, MES, MS Word and Excel is desired. • Computer experience utilizing such programs as JDE, MS Word and MS Excel, Minitab for project initiatives and problem solving. • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. • Medical Device manufacturing experience is preferred. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource #LI-Onsite Required Skills: Manufacturing, Medical Device Assembly, Medical Device Manufacturing, Medical Device Production, Medical Equipment Manufacturing Preferred Skills: EtQ Reliance, JDE OneWorld, SAP MES At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Quality Job Sub Function: Quality Control Job Category: Business Enablement/Support All Job Posting Locations: Irving, Texas, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.  We are searching for the best talent for Quality Assurance Operations Engineering Technician. JOB SUMMARY Responsible for conducting technical quality assurance inspections, quality issue resolution, product containment, and supporting quality improvements for production processes. DUTIES & RESPONSIBILITIES In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: • Supports Quality Operation functions including: CAPA/NC initiatives, Quality “presence” on the manufacturing floors, and proactive GDP and Data Integrity. • Assist with data collection for quality metrics, quality improvement initiatives, CAPAs, NCs, or Quality Systems. • Perform data searches and transactions within MES, JDE, and EtQ. • Partner with QEs and business partners (and other NC “owners”) providing support with NC process, investigations, and/or corrective actions. • Primary coordinator for APMER related items such as request, documentation, closure, and transactions. • Support periodic review activities related to Quality Operations. • Perform Cycle Review activities. • Perform Operator certification for defect inspections. • Conduct failure investigations, root cause analysis, and product complaint investigations. • Provide BOP, Internal audit, and external audit support. • Read and interpret drawings, QCIC's and test methods. • Develop, prepare, and report technical information to management to identify, segregate and disposition product through the nonconforming system. • Support handling and disposal activities for scrap, obsolete, or unusable materials • Responsible for communicating business related issues or opportunities to next management level. • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. • Performs other duties assigned as needed. EXPERIENCE AND EDUCATION • High School Education or GED is required, bachelor’s degree preferred. • Minimum of two (2) years of experience in a manufacturing environment is required. • Ability to perform duties in accordance with policies and procedures. • Experience in the Medical Device industry or medical field preferred. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS • Previous experience in non-conformance investigations and root cause analysis desired. • Attention to detail and robust documentation practices are required. • Must be able to communicate specifications and procedures. • Must be able to work both independently and within cross-functional groups. • Proficiency in ETQ, JDE, MES, MS Word and Excel is desired. • Computer experience utilizing such programs as JDE, MS Word and MS Excel, Minitab for project initiatives and problem solving. • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. • Medical Device manufacturing experience is preferred. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource #LI-Onsite Required Skills: Manufacturing, Medical Device Assembly, Medical Device Manufacturing, Medical Device Production, Medical Equipment Manufacturing Preferred Skills: EtQ Reliance, JDE OneWorld, SAP MES

Leading large-scale capital project design and engineering activities in the pharmaceutical sector, ensuring compliance and efficiency. | Bachelor's in Engineering, 15+ years in capital projects, experience in regulated environments, leadership skills, and industry-specific knowledge. | At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at We are searching for the best talent for Director Project Management Engineering & Design to be in Santa Clara, California The Director, Engineering & Design – Project Based is accountable for direction of large, complex capital project related engineering and design activities in alignment with J&J E&PS business objectives and Project Delivery Practices. This includes defining, identifying, and securing appropriate tools, internal and external technical resources and coordinating the efforts of technical team members and third-party design firms or consultants in order to deliver projects according to plan. This role is responsible for leading the Engineering and Design aspects for major complex capital projects at a Regional level. This includes setting project design delivery strategies, establishing project focused goals and objectives, talent development of the team and alignment with both internal and external business partners to enable execution of the project. A suitable candidate for this role will have experience working in the Medtech sector and is very familiar with the DePuy and Manufacturing processes. The candidate must be proficient in large capital project design management, including acquiring agreement on project definition and priorities, and ensuring that resources, capabilities and processes are in place to deliver the design efficiently and effectively. Key relationships include Global/Regional Project Delivery leaders, E&PS and Operating Company Project Managers, Site based Operating Company Engineering leaders, Regional EHSS, WW Security, Quality, and Procurement leaders. Key Responsibilities • Prepare Request for Proposal(s) (RFPs) for Architect/Engineer (A/E) services and leads A/E interviews/selection and on-boarding process • Prepare and negotiate standard JNJ contract with AE Firms for design • Lead the front-end and detailed design process including all aspects of design (Arch, Mech, Elec, Process, Automation, etc.) working closely with operating company team • Assure that the IDEA Project Delivery Process is followed • Work with the Project Leader, Project Dir./Project Mgr. to drive and manage the performance (cost, schedule, quality) of A/E firm(s) and define correction action plans if necessary • Establish plans for personal talent development, diversification, and professional development • Develop personal yearly goals and objectives that support the project and overall J&J E&PS goals • Assure use of the Value Improving Practices (VIPs) - Value Engineering and Constructability Reviews • Assure the appropriate J&J standards, guidelines, and regulatory requirements (cGXP, EHS, …) are incorporated • Coordinate/lead key design reviews with SMEs including other corporate or affiliate resources such as EHS, Risk Management, WW Security, etc. • Assure that the J&J Standard Design Platforms are deployed on all projects. Setup project specific training for internal and external SMEs and monitor deployment. • Assure projects meet the J&J Sustainability policy and drive the certification process • Review AE progress and identify action plans where required. Implement Earned Value tracking Ensure AE issues Monthly Reports in a timely manner. • Lead effort to resolve key design challenges in construction and commissioning phase with appropriate SMEs • Participate in the final close-out with the A/E firm including the Lessons Learned process • Ensures that programs stay on plan by resolving resource constraints and removing obstacles, which may involve communications at a senior level. • Establish plans for talent development, diversification, and professional development for the team. • Ensures that proper risk management analysis and plans are in place for the project and technology implementation • Ensure metrics for engineering performance are met and plans are in place to provide continuous improvement • Ensure application of efficient work practices for group processes. Ensure continued improvement and update of these practices with lessons learned • Provide guidance on technology and engineering issues to all functional areas • Work with Global and Regional E&D and PD leadership to develop and implement regional resource support and charge out model for projects Education & Experience Education: • Bachelor’s degree in Engineering from an accredited institution required • Minimum of 15 years of relevant engineering experience in capital projects and operations management required • MBA or MS preferred • Six Sigma Black Belt or Green Belt certification preferred Experience, Skills & Knowledge: Required: • Prior experience managing design effort for major Pharmaceutical Manufacturing (> $500MM) capital projects is required • Strong experience working in GxP regulated environments from design through start-up required • Strong background and knowledge of medical device industry, systems and equipment. • Experience in leading groups and developing individuals within an organization required • Strong record of leading teams to ensure completion of significant projects • Strong Communication and Facilitation skills • People Management and Coaching experience and demonstrated record of mentoring others • Ability to interact in multicultural environment Preferred: • Experience working within a multinational Engineering firm • Prior experience managing design effort for major Pharmaceutical Manufacturing (> $500MM) capital projects • Previous People Leadership • Experience in critical thinking and conversion to tangible action plans Additional Requirements Location of Role: Primary Location: Santa Clara, California Language Requirements: Proficiency: English language Travel Requirements: This position will require up to 50% travel on a routine basis Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via . Internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Agile Decision Making, Agility Jumps, Analytics Insights, Budget Management, Business Behavior, Business Savvy, Continuous Improvement, Leadership, Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Tactical Planning, Technical Credibility The anticipated base pay range for this position is : 172,000.00 - 297,850.00 Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. • Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). • This position is eligible to participate in the Company’s long-term incentive program. • Employees are eligible for the following time off benefits: ○ Vacation – up to 120 hours per calendar year ○ Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year ○ Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year • Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at We are searching for the best talent for Director Project Management Engineering & Design to be in Santa Clara, California The Director, Engineering & Design – Project Based is accountable for direction of large, complex capital project related engineering and design activities in alignment with J&J E&PS business objectives and Project Delivery Practices. This includes defining, identifying, and securing appropriate tools, internal and external technical resources and coordinating the efforts of technical team members and third-party design firms or consultants in order to deliver projects according to plan. This role is responsible for leading the Engineering and Design aspects for major complex capital projects at a Regional level. This includes setting project design delivery strategies, establishing project focused goals and objectives, talent development of the team and alignment with both internal and external business partners to enable execution of the project. A suitable candidate for this role will have experience working in the Medtech sector and is very familiar with the DePuy and Manufacturing processes. The candidate must be proficient in large capital project design management, including acquiring agreement on project definition and priorities, and ensuring that resources, capabilities and processes are in place to deliver the design efficiently and effectively. Key relationships include Global/Regional Project Delivery leaders, E&PS and Operating Company Project Managers, Site based Operating Company Engineering leaders, Regional EHSS, WW Security, Quality, and Procurement leaders. Key Responsibilities • Prepare Request for Proposal(s) (RFPs) for Architect/Engineer (A/E) services and leads A/E interviews/selection and on-boarding process • Prepare and negotiate standard JNJ contract with AE Firms for design • Lead the front-end and detailed design process including all aspects of design (Arch, Mech, Elec, Process, Automation, etc.) working closely with operating company team • Assure that the IDEA Project Delivery Process is followed • Work with the Project Leader, Project Dir./Project Mgr. to drive and manage the performance (cost, schedule, quality) of A/E firm(s) and define correction action plans if necessary • Establish plans for personal talent development, diversification, and professional development • Develop personal yearly goals and objectives that support the project and overall J&J E&PS goals • Assure use of the Value Improving Practices (VIPs) - Value Engineering and Constructability Reviews • Assure the appropriate J&J standards, guidelines, and regulatory requirements (cGXP, EHS, …) are incorporated • Coordinate/lead key design reviews with SMEs including other corporate or affiliate resources such as EHS, Risk Management, WW Security, etc. • Assure that the J&J Standard Design Platforms are deployed on all projects. Setup project specific training for internal and external SMEs and monitor deployment. • Assure projects meet the J&J Sustainability policy and drive the certification process • Review AE progress and identify action plans where required. Implement Earned Value tracking Ensure AE issues Monthly Reports in a timely manner. • Lead effort to resolve key design challenges in construction and commissioning phase with appropriate SMEs • Participate in the final close-out with the A/E firm including the Lessons Learned process • Ensures that programs stay on plan by resolving resource constraints and removing obstacles, which may involve communications at a senior level. • Establish plans for talent development, diversification, and professional development for the team. • Ensures that proper risk management analysis and plans are in place for the project and technology implementation • Ensure metrics for engineering performance are met and plans are in place to provide continuous improvement • Ensure application of efficient work practices for group processes. Ensure continued improvement and update of these practices with lessons learned • Provide guidance on technology and engineering issues to all functional areas • Work with Global and Regional E&D and PD leadership to develop and implement regional resource support and charge out model for projects Education & Experience Education: • Bachelor’s degree in Engineering from an accredited institution required • Minimum of 15 years of relevant engineering experience in capital projects and operations management required • MBA or MS preferred • Six Sigma Black Belt or Green Belt certification preferred Experience, Skills & Knowledge: Required: • Prior experience managing design effort for major Pharmaceutical Manufacturing (> $500MM) capital projects is required • Strong experience working in GxP regulated environments from design through start-up required • Strong background and knowledge of medical device industry, systems and equipment. • Experience in leading groups and developing individuals within an organization required • Strong record of leading teams to ensure completion of significant projects • Strong Communication and Facilitation skills • People Management and Coaching experience and demonstrated record of mentoring others • Ability to interact in multicultural environment Preferred: • Experience working within a multinational Engineering firm • Prior experience managing design effort for major Pharmaceutical Manufacturing (> $500MM) capital projects • Previous People Leadership • Experience in critical thinking and conversion to tangible action plans Additional Requirements Location of Role: Primary Location: Santa Clara, California Language Requirements: Proficiency: English language Travel Requirements: This position will require up to 50% travel on a routine basis Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via . Internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Agile Decision Making, Agility Jumps, Analytics Insights, Budget Management, Business Behavior, Business Savvy, Continuous Improvement, Leadership, Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Tactical Planning, Technical Credibility The anticipated base pay range for this position is : 172,000.00 - 297,850.00 Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. • Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). • This position is eligible to participate in the Company’s long-term incentive program. • Employees are eligible for the following time off benefits: ○ Vacation – up to 120 hours per calendar year ○ Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year ○ Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year • Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Lead global customer success operations, develop standards and KPIs, and manage enterprise-level programs and relationships. | Over 10 years in customer success or related fields, with 5+ years of leadership experience, proven success in transformation projects, and global operational fluency. | At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Sales Enablement Job Sub Function: Customer Success Management Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Johnson and Johnson MedTech is currently recruiting for a Director, Customer Success, Polyphonic. This role is eligible for remote work within the United States. Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Overview The Director of Customer Success, Polyphonic will lead the global, end-to-end post-implementation customer experience for Polyphonic-owning adoption, value realization, renewals, and loyalty across regions. This is the enterprise system-builder for Customer Success: establish the CX operating system (standards, playbooks, KPIs, cadence) used worldwide and ensure it delivers measurable outcomes for clinicians, operators, and patients. The leader is both strategic and hands-on-sets direction, develops talent, and personally leans in on critical escalations and enterprise-level special projects. Key Responsibilities • Own the global CX operating system post-implementation-define "what good looks like," govern journey standards, and publish reusable playbooks and change-management kits; localize for regional nuance. • Install best-in-class KPIs and operating rhythm, publish dashboards and run weekly/monthly commit-deliver forums. Own the CX KPI taxonomy and ensure consistent dashboards and reporting across regions/functions. • Work with Growth team to renew contracts and identify opportunities for upsell/cross-sell • Lead and develop the team: hire, coach, set bars, conduct reviews; provide functional supervision across regions. • Executive relationship management: maintain C-suite/clinical/IT relationships; create open channels that yield actionable insight and accelerate outcomes. • Voice of Customer → Product: convert VoC into shipped product/workflow improvements with Product, Engineering, Clinical/Medical Affairs, Commercial, Marketing/Education, Quality/Regulatory, and Security/Privacy. • Enterprise programs & partnerships: Identify and enable cross-region education frameworks, society/partner collaborations, initiatives, and journey harmonization that deliver end-customer benefit; define benefit hypotheses, success metrics, and publish results. • Enterprise special projects: charter, resource, and deliver portfolio-scale initiatives • Risk/impact management & escalation ownership: run forecasts and scenarios, make cross-regional trade-offs, own program governance and budgets, and roll up sleeves to resolve issues fast. Qualifications • Bachelor's degree. • 10+ years relevant experience across Customer Success / Customer Experience / adoption / program leadership for software, digital, or technology-enabled products (MedTech and healthcare experience preferred but not required). • 5+ years people-management (direct + matrix): hiring, coaching, performance management, workload planning. • Proven "done-it-before" record-led 1+ end-to-end Customer Success transformations (build or rebuild) with quantified outcomes. • Multi-altitude operator: equally effective in executive forums and hands-on during day-to-day interactions • Global fluency: success operating across U.S./EMEA/APAC/LATAM and localizing standards/training. • Executive-level communication; data-driven with KPI/dashboard fluency; converts ambiguity into a clear plan and closes loops quickly. • Ability and willingness to travel up to 70% worldwide. The anticipated base pay for this role is $146,000 to $251,850. For candidates based out of the Bay Area, CA., the anticipated base pay is $167,000 to $289,800 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Consulting, Critical Thinking, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Mentorship, Performance Measurement, Relationship Building, Sales Enablement, Sales Support, Tactical Planning, Technical Credibility

Lead and manage sales force effectiveness training programs across the US and Canada, including development, execution, coaching, curriculum building, and collaboration with cross-functional teams to improve sales performance. | Bachelor's degree, 6+ years business experience, 4+ years sales/training experience, 3+ years healthcare experience, strong communication and leadership skills, knowledge of sales contracts, negotiation, coaching, and sales analytics, with ability to travel up to 25%. | At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Sales Enablement Job Sub Function: Sales Training Job Category: Professional All Job Posting Locations: Irvine, California, United States of America, Remote (US) Job Description: • **This is a field-based remote role available in all cities within the US. We invite candidates from any location across the US to apply.*** About Vision Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a Manager, Sales Force Effectiveness to join our US Surgical Vision team. This position is remote based within the US. The selected candidate must reside in close proximity to a major airport. Purpose: The Manager, Sales Force Effectiveness, will lead and own the Sales Force Effectiveness training programs for the U.S. and Canada under the direction of the Sr. Manager of North America Sales Training. The Manager, Sales Force Effectiveness Training will be responsible for the development, execution, ongoing management, enhancement, and expansion of the sales training program in line with the commercial business strategy. Core responsibilities will involve increasing sales force effectiveness related to business acumen, selling & negotiation techniques, soft skills, contracts & pricing, coaching & development, pipeline management, sales analytics, and other tools. As part of a dynamic team of training professionals, this individual will promote collaborative engagement between cross-functional partners, the field sales organization, and sales leadership resulting in greater sales effectiveness. Additional responsibilities will include identifying, supporting, and facilitating educational opportunities such as regional/national meetings, sales academies, specialized sales education events, on-boarding sessions for new hires, sale training events, and any other education-focused initiatives as directed by the Sr. Manager of North America Sales Training. Preferred candidates will have a strong understanding of the medical sales buying process, business acumen, account management, selling methodologies, sales contracts, pricing negotiations, coaching, and soft skills development. You will be responsible for: • Develop and implement training programs that empower sales teams with the essential knowledge and skills related to business acumen, selling & negotiation techniques, soft skills, coaching & development, pipeline management, sales analytics, pricing, contracting, and other tools. (40%) • Facilitate and Coach: shadow sales reps in the field, observe customer interactions, and provide structured feedback to improve performance • Build Curriculum: translate business priorities into modular programs including simulations, role plays, and quick-reference tools that sales reps can apply in practice. • Needs Assessment: Identify educational needs within the sales team and create tailored solutions that employ a hybrid training approach, combining in-person, virtual, and on-demand learning opportunities in partnership with the J&J Learning & Development team. • Evaluation and Improvement: Regularly assess knowledge retention and the effectiveness of training programs. Implement necessary solutions to address any identified gaps in understanding or application. Regularly collaborate with cross-functional partners and sales leadership to identify training and role needs. • Monitor Performance Metrics: track sales outcomes pre- and post-training (e.g, time-to-productivity conversion rates, account penetration) to measure training ROI • Partner with Stakeholders: work closely with marketing, commercial operations, and commercial leadership to ensure training aligns with strategic initiatives and market dynamics. • Industry Insight: Remain informed about medical device sales requirements, best practices, business acumen processes, and related topics. Utilize this information to create training content and develop educational solutions that enhance sales team performance. • Manage and deliver sales effectiveness education programs including in-field coaching to address skill gaps, offer feedback, and foster continuous improvement. Additional responsibilities will involve supporting new hire training, on-going training, regional, national and other sales training events or business needs as identified by the Sr. Manager, North America Sales Training. Partner with the Sales Training Managers for product, foundational, and continuing education efforts. (40%) • Ensure that all learning content is current, copy approved, relevant, and compliant with all government and legal requirements by working with content development leads and vendors. Coordinate activities and needs with the field sales trainers and sales leadership to support continuity for the learner throughout their education journey. Support and partner on Learning Management Platform(s) utilization, administrative tasks, and needs to deploy training programs. (20%) • Additional responsibilities include train-the-trainer facilitation, managing external vendor - internal partnerships, identifying and leveraging existing J&J assets or learning resources for training needs, Canada training partnerships, and non-sales training solutions. • Communicate effectively: simplify complex business concepts into clear, actionable training. Provide regular updates to leadership summarizing program results. • Lead change management: support adoption of new selling models, technologies, or compliance requirements through targeted training. • Ensure regional consistency: coordinate with Canadian counterparts to align on messaging while tailoring to local needs. • Stay current on adult learning innovations (e.g. blended learning gamification, AI-driven training tools) to keep programs modern and engaging. Qualifications: Required: • Bachelor's degree is required. • Minimum of 6 years business/work experience is required. • Minimum of 4 years proven experience in sales, training, development, and/or related fields. • Minimum of 3 years healthcare experience. • This position requires a proactive individual who can foster collaboration, problem solve and enhance partnerships between Johnson & Johnson and its customers, thus contributing to the overall success of the organization. • Strong communication and interpersonal skills with the ability to engage and collaborate effectively with diverse teams. • Demonstrated ability to lead training initiatives and facilitate educational workshops both in person and virtually. • Advanced skills with Microsoft office applications. • Strong understanding of sales contracts, including volume pricing and capital equipment agreements. • Knowledge of soft skills development and implementation. • Strategic selling and business analysis/reporting. • Knowledge of selling and negotiation models. • Sales forecasting, pipeline, account, and territory management experience. • Ability to represent concepts, summarize, and communicate complex ideas into curriculum. • This position will be remote and requires up to 25% travel. Candidates must be able to travel as requested by leadership based on training schedules. Preferred: • Minimum of 2 years current or previous ophthalmic experience. • In-depth knowledge of people development and coaching. • Knowledge of the Johnson & Johnson product portfolio or similar medical/surgical products. • Current or previous project management experience. • Current or previous experience with adult learning concepts/theory, and assessments. • Consignment/trunk stock management & optimization. • CRM proficiency: managing activities & opportunities. • Knowledge of Learning Management platforms and content development software. The anticipated base pay range for this position is $100,000 to $172,500. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: • Vacation - up to 120 hours per calendar year. • Sick time - up to 40 hours per calendar year. • Holiday pay, including Floating Holidays - up to 13 days per calendar year. • Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits. This job posting is anticipated to close on 10/8/25. The Company may, however, extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. #LI-JS3 #LI-remote The anticipated base pay range for this position is : $100,000 to $172,500 Additional Description for Pay Transparency:

Lead sales strategies, manage sales team, drive sales growth and customer satisfaction in the Trauma & Extremities portfolio across a defined region. | 8+ years relevant business and leadership experience with 2+ years managing sales teams, strong communication and organizational skills, and preferably Trauma & Extremities market experience. | At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: MedTech Sales Job Sub Function: Clinical Sales - Surgeons (Commission) Job Category: People Leader All Job Posting Locations: Maryland (Any City), Pennsylvania (Any City), Pittsburgh, Pennsylvania, United States of America, Remote (US), West Chester, Pennsylvania, United States of America, West Virginia (Any City) Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a Regional Sales Manager, Trauma & Extremities - Allegheny. Region includes West Virginia, Pittsburgh area and Western Maryland. Purpose: The Regional Manager, Trauma & Extremities is a sales leadership role responsible for the Johnson and Johnson TE portfolio: accountable for leading the overall management of sales strategies, activities, operations, and budgets associated with driving sales for the organization in respective geographic area. As part of this diverse team with premier orthopaedic products, this candidate would lead sales activities that would result in customer and patient satisfaction while exceeding the sales goals and objectives. The duties for this role include implementing and carrying out selling strategies and strategic sales plans which will help achieve overall Johnson and Johnson MedTech TE sales goals and objectives. You will be responsible for: • The ability to demonstrate product and procedural knowledge; clinical and procedure excellence, product expertise and new product introduction experience. • Recruit, hire, and retain a diverse group of individuals within their region, ensuring that all territories are filled with the most qualified sales professionals. • Ensure team is leveraging available market data tools for customer targeting, business planning, and pipeline management. • Provide ongoing performance management, mentorship, and career development of sales team. Drive business results by working closely with consultants to set and achieve territory objectives, while driving patient care and customer satisfaction. • Assume a lead role in the territory in acquisition of new accounts and surgeon relationships while assisting consultants in penetrating existing accounts with new technologies • Possess and demonstrate an understanding of the changing market dynamics in healthcare, industry trends, customer segmentation, customer data knowledge and buying process. • Lead a portfolio of products, responsible for sales, growth and income targets to improve gross profits, profitability, asset management, and budget management. • Handle business expenses in the region with fiscal responsibility. Establish relationships with key surgeons, key accounts, and associations to identify potential opportunities, and use resources to drive collaboration toward innovative solutions. • Diligently participate in our compliance program-related activities. Promote and nurture the highest standards of integrity, ethics and compliance, and actively support initiatives, programs, trainings, and activities. Follow all applicable laws and regulations relating to Johnson and Johnson's business activities and Policies and Procedures of the Health Care Compliance Program and Johnson and Johnson Business Code of Conduct. Qualifications / Requirements: • In order to be considered for this role, a BA/BS degree or equivalent is required in an applicable field such as Business, Marketing, Finance. An MBA is preferred. • At least 8 years of relevant business and/or leadership experience is required, paired with a minimum of 2 years of management experience, coaching, or mentoring others. • Previous experience and track record of success in the Trauma & Extremities market preferred. • Participation in a Sales Leadership Development Program is preferred. • Demonstrated leadership capability including the ability to lead through change. • Excellent listening, written & oral communication skills, which drives appropriate questioning, precise communication and the ability to influence. • Good organizational skills along with the ability to make impactful sales presentations with positive results are required. Clinical and procedure excellence, product expertise and new product introduction experience. • Strong Customer Understanding, with the ability to use customer data and knowledge to drive the buying process. • Demonstrated ability to mentor and develop field sales talent. Track record of success working within a complex organizational environment and enterprise mentality decision making. • Demonstrated leadership in business planning and project management along with documented sales achievement(s) are required. Other: • Candidates must possess a valid driver's license issued in the United States. • The ability to travel related to this role is required. Significant Travel (30% - 50%) • Individuals must live in the current geography or be willing to relocate. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. The anticipated base pay range for this position is $132,000 to $211,600. The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Employees are eligible for the following time off benefits: • Vacation - up to 120 hours per calendar year • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year • Holiday pay, including Floating Holidays - up to 13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits #LI-Remote #LI-MK2