John Wiley & Sons, Inc.

Assist students and instructors with platform and account issues through a ticketing system and maintain interaction records. | Must be pursuing a degree in a technical field and have basic programming knowledge in specified languages, with flexible availability. | A company is looking for a Customer Technical Support Representative - Part Time. Key Responsibilities • Review and address student/instructor feedback on the material and platform • Assist students with accounts and subscriptions and help instructors with course setup • Communicate with customers through a ticketing system and maintain records of interactions Required Qualifications • Pursuing a degree in Computer Science, Engineering, Math, or a related field • Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly • Availability for early mornings, afternoons, evenings, and weekends • Professionalism and reliability in customer interactions