Jiffy.com

Oversee transportation operations, manage carrier relationships, optimize costs, and influence technology development for logistics. | 6+ years in transportation or logistics, proven negotiation skills, data-driven with KPI management, and ability to influence cross-functional teams. | Description We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are looking for a Logistics Operations Manager to join our team to oversee transportation across the Jiffy network, with a strong focus on fulfillment and last-mile delivery. This role will be responsible for developing and managing carrier strategy, negotiating contracts and costs, and driving performance against SLAs. The Transportation Operations Manager will partner with parcel carriers as well as on-demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. In addition to operational execution, this person will collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities • Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network. • Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization. • Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics. • Monitor and improve delivery speed, reliability, and customer experience across all transportation channels. • Partner with Finance and Operations to track, forecast, and optimize transportation costs. • Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations. • Establish and report on KPIs for carrier performance, cost efficiency, and service reliability. • Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities. Requirements Basic Qualifications • 6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management. Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers. Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment. • Data-driven and analytical mindset, with experience defining and managing KPIs. • Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation. Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders. • Strong problem-solving skills and ability to bring structure to complex operational challenges. Preferred Qualifications • Experience with both parcel and on-demand delivery networks. Familiarity with transportation management systems (TMS), routing, and technology integration with carriers. • Advanced degree in Supply Chain, Logistics, or a related field. Why You Will Love Working At Jiffy • Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. • Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. • High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. • Access to career development opportunities in a company that invests deeply in professional growth. Location: Remote in SF or Hybrid in Irvine CA. Salary: Base 125-155k, Bonus and equity Benefits What We Offer • Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. • Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. • Retirement Planning: 401(k) • Wellness Support: Annual wellness benefits to help you stay healthy and balanced. • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! • Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to

Lead the vision, strategy, and execution of the company's foundational AI platform including LLMs, AI agents, and APIs. | Bachelor's degree in CS or related field, 6+ years product management, hands-on AI/ML engineering experience, deep technical expertise in AI models, and strong strategic and communication skills. | Description We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. We are looking for a deeply technical product leader to architect the core intelligence of our company. You will own the vision, strategy, and execution of our foundational AI platform, encompassing everything from proprietary large-scale models to the APIs that expose their capabilities to our consumer products and developer ecosystem. Your mission is to build the brain and the nervous system of our entire product suite. You will guide the development of our in-house Large Language Models (LLMs) and imaging models, define the roadmap for agentic AI systems, and create a world-class platform that unlocks capabilities our users haven't even imagined yet. You are not managing a product; you are building the future of our company's technological moat. Requirements Basic Qualifications • Bachelors Degree Required in Computer Science or related field. • 6+ years experience in product management • Hands-on AI/ML Background: You have a past life as an ML Engineer, AI Researcher, or Data Scientist. You have hands-on experience building and shipping machine learning models. You must be able to command the respect of our senior AI engineers through your deep technical credibility. • Full-Stack Model Expertise: You understand the entire lifecycle of large-scale models (LLMs, Diffusion Models, etc.) from a first-principles level. This includes: • Training & Data: You can strategically guide decisions on data acquisition, pre-training vs. fine-tuning, and novel training methodologies. • Inference & Optimization: You deeply understand the trade-offs between latency, cost, and performance, and can drive the roadmap for model quantization, distillation, and efficient serving. • Mastery of Applied AI Craft: You know how to turn a powerful but raw model into a magical, reliable product. You are an expert in: • Evals: Designing and implementing robust, multi-modal evaluation frameworks (both automated and human-in-the-loop) to rigorously measure and improve model quality. • Agentic Systems: Architecting and building AI agents that can reason, plan, and use tools to accomplish complex tasks. • Advanced Prompting: You are a master of prompt engineering, including sophisticated techniques like meta-prompting and Chain of Thought to elicit the best possible performance from models. • Platform & API Architecture: You are a true platform builder. You know how to design clean, scalable, and intuitive APIs that developers love. You obsess over developer experience (DX), documentation, and building a platform that accelerates the entire organization. • Proven AI Shipping Experience: You have a track record of shipping V1 AI-powered products, from consumer-facing features to developer-level platform services. • Strategic & Systems Thinking: You can reason from first principles about the long-term trajectory of AI. You can connect advancements in research to concrete product opportunities and build a coherent technical strategy that spans multiple years. • Exceptional Technical Communication: You can effortlessly translate the most complex AI concepts to any audience. You can debate RLHF implementation details with the research team and then explain the business impact of a new model to the executive team in the same day. • MLOps Acumen: You understand the infrastructure that underpins modern AI and can contribute to the strategy for our tooling, deployment, and model monitoring systems. • A "Wartime" Owner Mentality: You are an independent, relentlessly resourceful operator. You have an obsessive bias for action and run through walls to get the job done. You see a technical frontier, you chart a path, you rally a team, and you conquer it. Preferred Qualifications • Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. • Research Contributions: You have published papers at top AI conferences (e.g., NeurIPS, ICML) or have made significant contributions to major open-source AI projects. • AI Ethics & Safety: You have a strong and nuanced understanding of the risks and ethical considerations of building powerful AI systems. • Hardware Knowledge: You understand the underlying hardware (GPUs, TPUs, interconnects) and how it impacts model architecture and performance. This Role Is Not a Fit For You If... • You see product management as just writing tickets. Your job is to be the technical and strategic visionary for our core AI. • You are a "glorified project manager." Your job is to define the what and the why with extreme technical clarity, not just track the how. • You are afraid to get your hands dirty with technical details. You must be able to read a research paper and immediately grasp its product implications. • You feel your job is to "manage" engineers. Your job is to empower our world-class AI team with a compelling vision and deep technical partnership. • You want to wait for the technology to be perfect. We ship and iterate in one-week cycles, even on the bleeding edge of AI. Why You Will Love Working At Jiffy • Opportunity to grow our market share through innovation in the rapidly evolving fashion, AI and image processing space. • Collaborative and high growth environment, with direct impact on the company's strategic direction. • High visibility and influence in marketing cutting edge e-commerce solutions. Location: Irvine CA is preferred Benefits What We Offer • Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. • Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. • Retirement Planning: 401(k) • Wellness Support: Annual wellness benefits to help you stay healthy and balanced. • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! • Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Lead and architect a comprehensive AI-powered growth strategy across multiple platforms, manage and unify the marketing team, and drive key growth KPIs including profitability, customer acquisition, and retention. | 7+ years of progressive growth leadership experience across B2B and B2C platforms, mastery in AI and LLM tools, strong data-driven business acumen, and proven ability to lead and scale teams. | Description The Mission Are you a growth leader who has mastered the art of building high-performance engines across a diverse landscape of B2B and B2C businesses on desktop, mobile web, and native mobile apps? More importantly, are you a leader who is masterful in using AI and LLMs to accelerate productivity, build intelligent models, and sharpen strategic thinking? We have assembled a powerful orchestra of specialized talent. We are now seeking a Print & AI Growth Manager to be our Conductor. You will architect a unified growth model that drives success across our entire ecosystem, directing the team, owning the budget, and being singularly accountable for building a sustainable, AI-supercharged growth engine. You will report to the Executive GM of Print & AI. How You'll Make an Impact • Architect the Complete Growth Engine: You will design and own the comprehensive growth model, creating a balanced strategy that works across diverse B2B and B2C customer segments. You will allocate resources to maximize portfolio return across all digital platforms. • Leverage AI as a Strategic Co-Pilot: You will embed AI and LLMs into the core of the growth function. This means using them to accelerate productivity, build predictive models for segmentation and churn, prototype entire campaigns, generate high-performing creative assets, and sense-check strategic decisions before committing resources. • Champion Product-Led & Viral Growth: You will treat our products as a primary engine for acquisition. You will lead initiatives to optimize user journeys for sharing and referrals across web and mobile app experiences, measure and improve our K-factor, and build AI-assisted systems to convert Product-Qualified Leads (PQLs) into valuable customers. • Cultivate Unpaid Growth Channels: You will look beyond paid media to build and scale our organic growth levers. You will set the strategy for AI-augmented SEO, App Store Optimization (ASO), and hyper-personalized content marketing, creating a defensible moat that lowers our blended CAC. • Lead & Unify the Marketing Team: You will be the direct strategic leader for our entire team, championing an AI-native workflow that makes every member more efficient and impactful. Your Core KPIs (The Scoreboard You Own) You are accountable for the full picture of growth. Your success will be measured across these four critical areas: • Overall Profitability & Efficiency • LTV:CAC Ratio (The North Star) • Payback Period • Acquisition & Channel Health • Blended Customer Acquisition Cost (CAC) • Volume & Quality of New Customers (across all platforms) • Channel Portfolio Mix & Contribution Margin • Product-Led & Viral Growth • K-Factor (Virality) • PQL-to-Customer Conversion Rate • Free-to-Paid / Mobile App Install-to-Purchase CVR • Retention & Expansion • Net Revenue Retention (NRR) • Customer Churn Rate (Logo & Revenue) • Repeat Purchase Rate / Mobile App Engagement Requirements Who You Are • An AI-Native Operator: You are not just familiar with AI; you are masterful in its application. You can provide concrete examples of how you have used LLMs (like GPT-4, Claude, etc.) and other AI tools to personally drive productivity, generate creative, prototype ideas, and build more intelligent growth models. This is a core competency for this role. • A Proven Multi-Platform Growth Leader: You have 7+ years of progressive experience with a clear track record of scaling growth across both B2B and B2C models. Critically, you have deep, hands-on experience driving results on multiple platforms (desktop web, mobile web, and native iOS/Android apps). • A Player-Coach & Talent Magnet: You are a strategic leader who can also roll up your sleeves. You know how to get the best out of creative and analytical talent and can lead them into a new era of AI-augmented work. • A Data-Driven Business Thinker: You are fluent in P&Ls, cohort analysis, and attribution modeling (including mobile attribution). You don't just use data; you use AI to model it, predict it, and make smarter decisions, faster. • Unstoppable, with Relentless Grit: You view obstacles as puzzles to be solved. You have a documented history of navigating the complexities of a multi-faceted business and pushing through barriers to deliver results. • Radically Accountable: You seek and embrace a culture of high ownership. You are most comfortable when you have a clear goal, a number to hit, and the autonomy to make it happen. You own the inputs and the outputs, without exception. Benefits Why Join Jiffy? • Opportunities to grow within the company • Generous compensation and employer paid benefits • Annual wellness and professional development Stipend • Perks of getting lots of clothing! Compensation: The anticipated base salary range for this position is $100,000 to $150,000 in total compensation per year. The final offer may vary based on several factors, including the candidate’s experience, skills, qualifications, and overall alignment with the role.