Jellyfish

Owns strategy and execution of customer education programs to drive product adoption and customer success. | Requires 5-8+ years in customer education or similar roles, with experience in program ownership, instructional design, and cross-functional collaboration. | Customer Education Manager The Role We’re hiring a Customer Education Manager to own strategy and execution for Customer Education at Jellyfish. You’ll be a team of one responsible for setting the education roadmap with Product and Success, and building and running the programs that drive adoption—Academy content, webinars, in‑app and CSM-led education plays. What You’ll Own Strategy & Roadmap: Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches, AI capabilities, and key customer personas, and prioritize where education moves the needle most. Personalized Education at Scale: Design persona- and use-case-based journeys that can be lightly tailored by account/segment, break content into modular assets (short lessons, clips, tours, job aids) that can be reused across Academy, in-app, Help Center, and campaigns, and explore and apply AI-enabled workflows for personalization. Program & Content Delivery: Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate) and create and maintain Jellyfish Academy courses and paths for core use cases and personas, live education (webinars, workshops) that CSMs can reuse (decks, scripts, recordings), and in-app and “just in time” learning in partnership with Product and PMM (tours, checklists, callouts). Cross-Functional Partnership: Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support, partner with CS and Support to mine common questions and adoption blockers and turn them into scalable learning experiences, and equip CSMs and IEs with reusable assets and plays so they can personalize the last mile without reinventing content every time. Measurement & Iteration: Define and track core education KPIs and use data and feedback to decide what to improve, retire, or double down on and to inform the next iteration of the roadmap. Operational Excellence (Team of One): Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates, and pull in internal SMEs or contractors for spikes in production while keeping standards, narrative, and final quality with you. What You Bring 5–8+ years in Customer Education, Instructional Design, Product Education, or a similar B2B SaaS role, including program ownership, not just content production. Demonstrated ability to be both a strategic owner and hands-on builder in a lean, team-of-one environment. Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows, metrics, AI features). Experience designing for multiple formats: self-paced courses, webinars, workshops, in‑app guidance, and CSM-led enablement. Comfort working cross-functionally with Product, CS, Support, and Marketing, and ability to synthesize stakeholder input into focused, learner-centered programs. A data- and outcome-oriented mindset; you care less about content volume and more about what changes for customers and CSMs. Nice to have Experience with LMS and authoring tools (for example, Articulate 360) and video tools (for example, Camtasia, Vidyard). Background in Developer Tools and the software engineering industry. A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must. Occasional travel may be required. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Let’s talk about us! This is all about you, but you want to know a little about us. Jellyfish enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.

Lead media strategy and team development for retail media accounts, ensuring client satisfaction and business growth. | Experience managing large client portfolios, proficiency with retail media advertising platforms, and team management skills. | At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description As a Retail Media Director, you will be an important contributor in leading media strategy and team development. Your role will include management and growth of a portfolio of accounts, driving business conversations with clients, and developing successful Retail Media strategies through cross-disciplinary collaboration. Success in this position requires the ability to tell stories from data, the ability to function in a team-focused environment, and the willingness to exemplify Jellyfish's core values (be accountable, be positive, be passionate, be the solution). Your primary responsibilities will include: • Oversee a portfolio of accounts, ensuring client satisfaction and business growth • Build strong client relationships and understand their business goals • Create and deliver large-scale, data-driven strategies for clients • Project manage initiatives within the media plan • Create professional client-facing documents highlighting clear and actionable performance insights • Collaborate with Business Development to create innovative strategies for prospective clients • Align with leaders across the business to create best practices, develop processes, and promote knowledge-sharing • Mentor and educate junior staff to enhance platform expertise, client performance, and individual's ongoing personal development • Use a sales CRM to manage the sales pipeline and record information on prospects. Qualifications • Proficiency in overseeing the management and success of a large client portfolio • Demonstrated expertise of retail media advertising sponsored ads and DSP platforms • Experience working with Vendor & Seller Central, Amazon Marketing Cloud (AMC) and 3rd party bid management platforms such as Skai or Pacvue • Familiarity with demonstrating a structured way of working, with the ability to cope with competing demands • Experience managing media budgets over $1 million dollars while hitting/outperforming KPIs • Full funnel media planning experience taking into account several ad formats, audiences, and seasonal periods • Experience managing a team • Advanced Excel (can perform complex functions) /Google Sheets Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

Facilitate data-informed decision-making and develop data products to support product and engineering teams. | Proficiency in SQL, data modeling, Python, and influencing cross-functional teams in a SaaS environment. | We’re looking for a Lead Product Data Analyst to join our team and help us mature the Analytics function at Jellyfish. You’ll work closely with a wide range of stakeholders to understand business problems across Jellyfish and provide insights, data products and platforms that drive data-informed decision making. Our stakeholders range from product development teams to senior leaders at Jellyfish across both R&D and GTM. The breadth and complexity of available data continues to grow as we integrate with more systems across the business and build more innovative products for our customers. And the tools we’re adding to our data stack will enable us to have an even bigger impact with this new data. Most importantly, you’ll be part of a highly talented team working in a fun, challenging, and collaborative environment, building a fast-growing business led by experienced entrepreneurs and backed by top-tier investment partners. Let’s talk about responsibilities: Facilitate data-informed decision-making across the product and engineering teams Partner with product & engineering teams understand important business problems, then own the full lifecycle of data-driven solutions: analysis, metric definitions, transformation pipelines in dbt, experimentation, measurement, data story-telling and, most importantly, influencing decisions Collaborate with Product, Research, Engineering, Customer Success and others to provide data products allow them to better measure the impact of their work and find new opportunities Work with data engineers on our team to help build our new Lake House in Databricks in your area of expertise and document vital context about our data that can be used by both stakeholders and AI tools Provide leadership in how we use product analytics tools like Amplitude to make decisions Be a key voice in making data-driven decisions in our software development lifecycle Increase your impact by continuously learning and evolving your workflows as AI technology matures. Form opinions that help Jellyfish support its customers in their AI journeys. Enable your stakeholders to have a bigger impact through the use of AI in their own analytics workflows. As necessary, build the data tools they need, be their expert-in-the-loop, or influence them to adopt new workflows. Let’s talk about what you need to excel: Strong knowledge of SQL (preferably Databricks, Snowflake, or Redshift) Experience with data quality best practices and building data models in dbt Experience using Python (numpy, pandas, sklearn, etc.) across exploratory data analysis or predictive modeling Proven ability to influence and ship with product and engineering teams, especially in B2B SaaS environment Proven ability to influence product and engineering leaders with data-driven insights Strong perspective on using the appropriate data solution for the business need at hand Strong perspective on scaling product analytics solutions, including tools like Amplitude, across a company for both technical and non-technical users Ability to thrive in a fast-paced, constantly improving, start-up environment that focuses on solving problems with iterative technical solutions Growth mindset and flexibility to adapt to changing technology and workflows A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must. Occasional travel may be required. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Let’s talk about us! This is all about you, but you want to know a little about us. Jellyfish enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.

Drive client adoption, support onboarding, and gather feedback to improve platform experience within a SaaS environment. | Over 5 years in SaaS or creative technology customer success, with experience in product training, technical troubleshooting, and cross-functional collaboration. | At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description The salary range for this position is 70,000 - 80,000 USD per year Reporting to our Customer Success Director, you'll lead bold, culture-shaping work for iconic brands, creating high-impact visuals across multiple channels. Working within a dynamic, collaborative team, you'll shape the visual language of a world-renowned brand, pushing creative boundaries and inspiring your team to take risks that deliver compelling results. With an understanding of cultural and social trends, you'll develop everything from large-scale campaigns to agile social activations while collaborating with clients, presenting ideas with confidence, and building trust-based relationships. Responsibilities: As part of the Customer Success team, you will play a pivotal role in driving adoption, client satisfaction, and strategic growth of PencilPro within Jellyfish and across our global client base. A Customer Success Manager will focus on direct client support, onboarding, and user training, ensuring a smooth transition into the Pencil Pro ecosystem. You will work closely with clients to drive adoption, provide ongoing support, and gather feedback to enhance the platform experience. Key Responsibilities: Front-Line Support & Training: Provide hands-on support to internal teams and external clients, resolving issues and proactively driving engagement. Utilize both Intercom and Slack to log and respond to support calls and issues. Client Communication & Relationship Management: Serve as the primary point of contact for key clients, driving engagement, satisfaction, retention and adoption on Pencil and J+ Tech. Product Expertise: Demonstrate a deep understanding of Pencil Pro and the 'J+ Creative' tech stack's functionality and use cases, guiding clients and internal teams through best practices. As new PencilPro functionality is released, ensure that we are supporting Pencil (where needed) in building out the appropriate comms to clients and internal users. Onboarding & Implementation: Assist in implementing Pencil Pro across client teams, ensuring seamless integration into workflows. User Adoption & Feedback: Gather insights from users to enhance platform adoption and provide feedback to Product teams. Systems Implementation: Assist the broader CSM team with the deployment of PencilPro and J+ Creative products, including configuring new users, user groups, workflows, and system templates—no coding required. Oversee the setup and tracking of all Pencil Pro workspaces and their corresponding J+WF environments. Manage and maintain Wrike tasks related to Pencil, collaborating with the wider CSM team to adjust configurations as needed. Process & Documentation: Maintain clear documentation, including FAQs, user manuals, and training materials. Collaboration: Work with cross-functional teams, including Product, Creative, and Sales, to ensure a cohesive customer success strategy. Qualifications: 5 + years of experience in customer success management in SaaS, or creative technology. Ability to troubleshoot technical issues and escalate when necessary. 3+ years of experience conducting product training sessions. Understanding of production workflows. Organised With awareness of basic project management methodologies. Familiarity with AI-driven marketing tools, automation, or creative technology solutions. Familiarity with Intercom, Wrike, or similar customer support/project management tools. Experience working with cross-functional teams. An interest in emerging market tech trends and AI. You'll love getting to know your clients, developing long-lasting relationships and adding value to their business. You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions. When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions. Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

Leading influencer marketing projects from planning to wrap, including content, reporting, and client communication. | 2-3 years of client-facing production or influencer marketing experience, strong organizational and communication skills, and ability to manage multiple projects. | At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description This Integrated Producer is responsible for leading influencer marketing projects from kick-off through to wrap, including production planning, briefing, content, and reporting. This role reports directly to the Integrated Production Director, and will work closely with a cross-functional team to deliver programs that vary in scale and scope. The Integrated Producer role is responsible for three crucial areas of campaigns: Project Management, Influencer Casting & Management, and Client Services. This position is a flexible hybrid role based out of our LA office. The salary range for this position is between $65,000-75,000 USD, annually and is based on experience. Responsibilities: Project Management Work with creator managers to lead program execution of multi-phase projects. Develop and manage to program timelines and budgets, ensuring programs are delivered on time and on budget and with key KPIs met. Ensure cross-functional collaboration and contributions to projects happen successfully throughout the production phase. Prepare key production deliverables, including campaign briefs, production schedules, influencer lists, and weekly reports. Play a key role in ensuring that agreements for influencers are accurate, align with program goals, and are executed in a timely fashion. Proactively inform team of project status, optimization insights and potential partnership learnings. On an as-needed basis, travel to attend and manage influencer presence at events and/or shoots. Excel at adopting and utilizing key tech and relevant platforms. Influencer Casting & Management Responsible for successful discovery of influencers for campaigns, utilizing briefs from client and Creator team or by utilizing discovery CRM tool directly. Lead research, recruitment, and presentation of influencer talent for active campaigns, providing strong rationale for potential candidates. Conduct outreach to the influencer Community, new potential partners, and their respective agents, to gauge interest in relevant campaigns. Track availability, rates, and other key details related to the project to assess influencer alignment/fit. Work cross-functionally to manage scaled seeding (gifting) programs from start to finish, including influencer recruitment, community development and management, product fulfillment, and content tracking. Create surveys for additional information and opt-ins. Client Services Serve as a client point of contact during the production phase of projects. Bring Production POV to internal and client-facing meetings, including being prepared with key project information, documenting the meeting for internal and external stakeholders. Respond quickly to any client inquiries or requests and work with internal team members to gather information, input, or review. Communicate effectively and efficiently with clients across a variety of mediums, including email, phone, in-person and slides (Keynote). Prepare and organize regular campaign updates for clients. Coordinate involvement and contributions from a variety of cross-functional contributors, ensuring their work is delivered on time and on brief. With the support of Production leadership, troubleshoot production challenges and deliver thoughtful solutions that meet client or project needs. Qualifications: Minimum 2-3 years client-facing production or influencer marketing experience (in relevant marketing/advertising industry or similar) Proven client services skills, including verbal, written and presentation communication abilities An ability and willingness to deeply understand the needs, motivations and aspirations of our clients and influencers and translate that understanding into impactful content Exceptional organizational, project management and time management skills and an ability to manage multiple deadlines at once Ability to work across 5+ strategic projects at a time A positive, enthusiastic approach to work and collaboration An entrepreneurial spirit, ready to roll up your sleeves and dig into the complexities of any business or strategy challenge Adaptability and a desire to work in an industry and landscape that’s constantly evolving Strong attention to detail and excellent follow-through Great communication skills—both internally and externally What success in this role looks like: Programs managed meet goals for quality, quantity, and adherence to project requirements Develops and maintains strong relationships with clients Successfully navigates complex programs and deliverables Exhibits a proactive, collaborative approach to any project challenges or delays Quickly learns and retains information, especially regarding key project processes Keeps leadership and cross-functional stakeholders informed and up-to-date on program progress and challenges Stays organized and work is consistently accurate and error-free Projects a friendly, confident, and professional demeanor both within the organization and to clients and influencers Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

Lead social media content delivery, influencer management, and strategy development for clients. | Extensive social media platform expertise, hands-on influencer campaign experience, and strong organizational skills. | At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Jellyfish is looking to hire a Senior Social Content Manager to join our team Your role is to lead the day-to-day delivery of our clients’ social media presence to achieve their KPIs. You will be able to lead on complete projects, providing oversight and support to junior team members. You will oversee the development and delivery of social media calendars, ensuring all content aligns with platform best practices and client objectives. Additionally, you will lead or oversee creator/influencer management, while also helping to drive innovation in social media strategies. This role requires a strong blend of social content expertise and hands-on influencer marketing experience, with a focus on delivering integrated, creator-led social campaigns. With a deep understanding of social audiences and trends, you will collaborate with other agency capabilities (project management, brand strategy, creative, production) and client stakeholders to deliver high-quality, culturally relevant content that resonates with target audiences. You will be a team player, able to loop the right teams at the right time, and to know when to escalate a situation. This is a flexible hybrid position based out of our New York office. The salary range for this role is between $105,000-110,000 USD, annually, and is dependent on experience. Responsibilities: Lead and oversee asset delivery for our clients' social media output, including both brand-led and creator/influencer-led content, ensuring best practices are followed across briefing, production, and delivery. Create and oversee social copy development, ensuring it aligns with brand voice and platform best practices. Support in the development of Tone of Voice guidelines as needed. Own creator and influencer management end-to-end, including research and sourcing, outreach, briefing, feedback, and relationship management with creators and their agents. Support influencer negotiations, contract reviews, and edit requests in partnership with internal stakeholders, ensuring deliverables, usage rights, timelines, and budgets are clearly defined. Be the social lead on client events/shoots, directing talent, to include pre production and content capture at client events/shoots, as needed. Lead the management our client's social media channels, from development and delivery of social media calendars (for both paid and organic assets) to planning posting schedules, publishing and community management. Drive strategic creative ideas and support new business opportunities, including deck development and client presentations. Oversee development and delivery of social media reports for our clients, applying social best practices to provide analysis and optimizations. Support new business activities, including social strategy/ideation, deck development, and client presentations. Stay up to date with the new trends/behaviors on social media, identifying tactical and strategic opportunities for our clients - translating to clients in a reactive and relevant way. Manage a team of social content managers and designers within a project, delegate tasks to ensure deadlines and project KPIs are met while escalating to Directors as needed. Qualifications: Expertise across all social media platforms as needed: Meta (Facebook, Instagram), X, TikTok, YouTube, Snapchat, Pinterest, LinkedIn, Threads, Twitch. Extensive knowledge of platform best practices. Excellent time management and organizational skills, as well as expert presentation skills. Confident taking the lead when talking to clients via email, call or in-person. Well-versed in internet culture with a keen interest in pop-culture. A deep understanding of social audiences and fandoms, with the understanding and ability to speak niche language of the internet. Hands-on experience managing influencer campaigns, including creator sourcing, negotiations, contracting workflows, and post-campaign recaps. Proficient expertise of Platform Business Manager (i.e Facebook business manager, X business, Snapchat for Business, TikTok Studio) and native platform tools/products. Understanding of paid media creative and ability to work with media agencies. Experience problem solving cross-functionally in an organization, with the ability to flex and pivot in a fast-paced industry, as well as the ability to identify when something needs to be escalated internally. Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

Lead social media content delivery, manage influencer campaigns, and oversee social media strategy for clients. | Extensive experience in social media platforms, influencer campaign management, and content strategy, with strong organizational and client-facing skills. | At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Jellyfish is looking to hire a Senior Social Content & Influencer Manager to join our team Your role is to lead the day-to-day delivery of our clients’ social media presence to achieve their KPIs. You will be able to lead on complete projects, providing oversight and support to junior team members. You will oversee the development and delivery of social media calendars, ensuring all content aligns with platform best practices and client objectives. Additionally, you will lead or oversee creator/influencer management, while also helping to drive innovation in social media strategies. This role requires a strong blend of social content expertise and hands-on influencer marketing experience, with a focus on delivering integrated, creator-led social campaigns. With a deep understanding of social audiences and trends, you will collaborate with other agency capabilities (project management, brand strategy, creative, production) and client stakeholders to deliver high-quality, culturally relevant content that resonates with target audiences. You will be a team player, able to loop the right teams at the right time, and to know when to escalate a situation. This is a flexible hybrid position based out of our New York office. The salary range for this role is between $105,000-110,000 USD, annually, and is dependent on experience. Responsibilities: • Lead and oversee asset delivery for our clients' social media output, including both brand-led and creator/influencer-led content, ensuring best practices are followed across briefing, production, and delivery. • Create and oversee social copy development, ensuring it aligns with brand voice and platform best practices. • Support in the development of Tone of Voice guidelines as needed. • Own creator and influencer management end-to-end, including research and sourcing, outreach, briefing, feedback, and relationship management with creators and their agents. • Support influencer negotiations, contract reviews, and edit requests in partnership with internal stakeholders, ensuring deliverables, usage rights, timelines, and budgets are clearly defined. • Be the social lead on client events/shoots, directing talent, to include pre production and content capture at client events/shoots, as needed. • Lead the management our client's social media channels, from development and delivery of social media calendars (for both paid and organic assets) to planning posting schedules, publishing and community management. • Drive strategic creative ideas and support new business opportunities, including deck development and client presentations. • Oversee development and delivery of social media reports for our clients, applying social best practices to provide analysis and optimizations. • Support new business activities, including social strategy/ideation, deck development, and client presentations. • Stay up to date with the new trends/behaviors on social media, identifying tactical and strategic opportunities for our clients - translating to clients in a reactive and relevant way. • Manage a team of social content managers and designers within a project, delegate tasks to ensure deadlines and project KPIs are met while escalating to Directors as needed. Qualifications: • Expertise across all social media platforms as needed: Meta (Facebook, Instagram), X, TikTok, YouTube, Snapchat, Pinterest, LinkedIn, Threads, Twitch. • Extensive knowledge of platform best practices. • Excellent time management and organizational skills, as well as expert presentation skills. Confident taking the lead when talking to clients via email, call or in-person. • Well-versed in internet culture with a keen interest in pop-culture. • A deep understanding of social audiences and fandoms, with the understanding and ability to speak niche language of the internet. • Hands-on experience managing influencer campaigns, including creator sourcing, negotiations, contracting workflows, and post-campaign recaps. • Proficient expertise of Platform Business Manager (i.e Facebook business manager, X business, Snapchat for Business, TikTok Studio) and native platform tools/products. • Understanding of paid media creative and ability to work with media agencies. • Experience problem solving cross-functionally in an organization, with the ability to flex and pivot in a fast-paced industry, as well as the ability to identify when something needs to be escalated internally. Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

Build and manage a strategic B2B sales pipeline targeting technical executives, conduct product demos, manage complex deal cycles, and maintain customer relationships for expansion and renewals. | Requires 10+ years Enterprise B2B sales experience, proven quota attainment, ability to sell to CTO/VPE personas, and strong collaboration and communication skills. | The sales team at Jellyfish is maturing, and after a year of record growth, we are looking for experienced Strategic AEs to join our team. We are looking for high performing individuals with a strong track record in Strategic Enterprise B2B sales. If you are consistently over-achieving your sales goals and also care deeply about winning as a team, this is for you! Let's talk about what you'll do: Responsible for strategically building/sourcing your own B2B pipeline by outbound targeting CTOs, VPs of Engineering, etc. Engage in both technical and business oriented conversations with Enterprise Customers. Manage a complex/technical deal cycle by performing product demonstrations that highlight the value of Jellyfish, managing POC and onboarding processes, assembling business case studies and executive read-outs, etc. Provide analytics/insights through regular reporting, updates, and forecasts. Partner closely with Sales Engineering/Customer Success teams to manage both pre-sales and post-sales motion. Maintain strong relationships with customers post-sale to drive both expansion and renewal business. Let’s talk about what you need to excel: Passion - from learning to self-development. You enjoy being challenged Collaboration - want to go above and beyond in making those around you better, but also do not possess an ego that prevents you from learning from your peers and reaching out for help Ambition - a competitive person who has a strong track record of success in quota attainment and consistently finishing at the top of the leaderboard Persistent - from written communication, to sales calls, to relationships built with customers, you strive to put your best foot forward and avoid complacency wherever possible Drive - you thrive in a fast-paced, entrepreneurial environment Sense of Humor - We know sales can be hard, and there’s a lot of work to do to accomplish the lofty goals we have, but we also want to make work fun along the way. Bonus points if you have: 10+ years Enterprise B2B sales experience at a startup. Sold into the CTO / VPE / Director Engineering personas Consistently Exceeding Quota Experience in SPICED methodology A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must. Occasional travel may be required. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Let’s talk about us! This is all about you, but you want to know a little about us. Jellyfish was started in 2017 as a team of three with one big idea: engineering is the core of modern business, so let’s create and manage it that way! With the help of our customers, we have built the first Engineering Management Platform, providing visibility into engineering organizations, their work, and how they operate. We enable leaders to align engineering decisions with business initiatives and deliver the right software efficiently and on time. A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must. Occasional travel may be required. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Let’s talk about us! This is all about you, but you want to know a little about us. Jellyfish enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.