JDA TSG

Provide expert technical support and advisory on Active Directory security initiatives, including deployment, optimization, and troubleshooting for enterprise customers. | Strong experience with Windows AD domain services, hybrid identity, advanced PowerShell scripting, identity protocols, and enterprise-level Active Directory management. | JDA TSG has an immediate opportunity for Active Directory Engineers specializing in Windows Active Directory, hybrid identity configurations, and PowerShell scripting, to join our team working as Customer Engineers (CE’s). CE’s work with some of the largest, and most sophisticated companies in the world, typically the F1000. They are responsible for customer satisfaction, deployment, adoption, and support of Active Directory Security initiatives, assisting customers in building, deploying, operating, and optimizing complex enterprise environments. CE’s are trusted advisors, specialists clients rely upon for guidance, education and adherence for best practices, risk mitigation etc. Travel: CE’s are home based, delivering services predominately via Microsoft Teams, however, some travel may be required. Salary Range: $95,000 - $110,000 based on experience Primary work includes: Standard Product Work Shops - Training • In-Depth Product Reviews - White Board (Chalk Talk) Sessions • Health Checks / Assessments • Post Operational Review of Product Implementations • Product Upgrade / Migration Assessments • Systems Performance Reviews • Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management Experience you need to excel in the role: • Deep knowledge (300-400 level) in the following technology areas: • Strong experience with Windows AD: domain services, GPOs, trusts, DNS, FSMO roles, replication, etc. • Hands-on hybrid identity experience (e.g., Azure AD Connect, federation, SSO) • Advanced PowerShell scripting: automation, module creation, AD management • Familiarity with identity security best practices (MFA, conditional access, privilege management) • Understanding of modern identity protocols (SAML, OAuth, OpenID Connect) • Active Directory Domain Services • Active Directory replication and performance monitoring • Active Directory troubleshooting • Group Policy implementation, design, and troubleshooting • Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc. The following areas may also be beneficial: • Active Directory Scripting technologies • Active Directory Disaster Recovery • Active Directory Monitoring Tools • Microsoft Identity Manager • Active Directory Federated Services • Azure AD Connect • Azure Active Directory About JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. Benefits and Perks: • Healthcare - Comprehensive coverage for you and your family • Employee Assistance Program - Get support when you or your family need it with counseling and coaching • 401K with company match • Paid time off • Paid parental leave • Volunteer Day Off • Life insurance - Protect your loved ones and their future • Business travel accident insurance JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. Job Type: Full-time Pay: $95,000.00 - $110,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: Remote

Lead and motivate a remote contact center team to meet SLAs and KPIs during a seasonal tax period, including coaching, performance monitoring, and process improvements. | 2+ years remote supervisory experience leading 15+ customer support professionals, strong technical skills including tax software and Microsoft 365, and a dedicated hardwired Ethernet workspace. | **Team Manager | Contact Center Operations (Seasonal)** • *Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses** Opportunity Highlights • Wide range of shifts, including evenings and weekends. • 100% Remote work in the U.S. • Growth potential • Starting at $38/hour + incentives • Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. • *A dedicated hardwired Ethernet connection is required.** • *Candidates with Contact Center experience leading remote teams** **and driving team attainment of SLAs and KPIs are strongly preferred.** • JDA TSG's** Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience. On a Typical Day, You Will • Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. • Monitor and evaluate team to identify and provide mentoring and coaching. • Implement policy updates through training and change control processes. • Identify areas for process improvement at the individual and team level. • Analyze daily/weekly/monthly team performance data and deliver performance feedback. • Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. • Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. • Escalate customer callbacks as needed. • Carefully document and keep accurate records of team-related activities . • Ensure team members meet milestones during onboarding and training periods. What You Bring To The Role • A passion for customer support and improving the customer experience • 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. • Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. • A dedicated workspace with a **hard-wired Ethernet connection** and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide • Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office. • W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives. • Work from early November through the end of April 2026, averaging 40+ hours a week. • Comprehensive training and support from our management team, who are committed to helping you excel in this role. • Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.) • The opportunity for employment growth within JDA TSG. _We need folks who can work the entire season (through the end of April). Can you commit?_ • *APPLY NOW!** About JDA TSG Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. • JDA TSG** is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

Lead and motivate a remote contact center team to meet SLAs and KPIs, provide coaching and mentoring, analyze performance data, implement policy updates, and handle escalations. | 2+ years leading remote teams of 15+ customer support professionals, strong technical skills including tax software and Microsoft 365, dedicated hardwired Ethernet connection, and passion for customer experience. | **Team Manager | Contact Center Operations (Seasonal)** • *Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses** Opportunity Highlights • Wide range of shifts, including evenings and weekends. • 100% Remote work in the U.S. • Growth potential • Starting at $38/hour + incentives • Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. • *A dedicated hardwired Ethernet connection is required.** • *Candidates with Contact Center experience leading remote teams** **and driving team attainment of SLAs and KPIs are strongly preferred.** • JDA TSG's** Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience. On a Typical Day, You Will • Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. • Monitor and evaluate team to identify and provide mentoring and coaching. • Implement policy updates through training and change control processes. • Identify areas for process improvement at the individual and team level. • Analyze daily/weekly/monthly team performance data and deliver performance feedback. • Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. • Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. • Escalate customer callbacks as needed. • Carefully document and keep accurate records of team-related activities . • Ensure team members meet milestones during onboarding and training periods. What You Bring To The Role • A passion for customer support and improving the customer experience • 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. • Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. • A dedicated workspace with a **hard-wired Ethernet connection** and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide • Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office. • W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives. • Work from early November through the end of April 2026, averaging 40+ hours a week. • Comprehensive training and support from our management team, who are committed to helping you excel in this role. • Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.) • The opportunity for employment growth within JDA TSG. _We need folks who can work the entire season (through the end of April). Can you commit?_ • *APPLY NOW!** About JDA TSG Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. • JDA TSG** is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.