JDA

Lead and manage the strategic development and delivery of complex supply chain SaaS solutions, ensuring customer satisfaction and high-value outcomes. | Extensive experience in supply chain, SaaS delivery, and managing diverse, global teams, with strong communication and leadership skills. | Blue Yonder Job Title: Sr Solutions Director, Product Development - Lighthouse Synonymous Business Title: Computer and Information Systems Manager Location: Hybrid role out of the Dallas office is ideal; Virtual on CDT or EDT may be considered Occasional travel across North America required (approximately 15% - 50%) Overview:Blue Yonder's Product Development - Lighthouse team is seeking a highly accomplished Sr Solutions Director to lead the strategic development and implementation of our complex, cutting-edge supply chain solutions. This pivotal role is responsible for setting and executing comprehensive solution strategies, providing strong leadership to cross-functional teams, and ensuring the successful, high-value delivery of the Lighthouse program. The Director will be critical in driving business growth, ensuring exceptional customer satisfaction, and fostering innovation within Blue Yonder. Scope: The Sr Solutions Director will be responsible for defining and driving the overall solution lifecycle and successful customer adoption. • Develop and execute solution strategies that are tightly aligned with Blue Yonder's core business objectives and Lighthouse program goals. • Lead and mentor cross-functional teams across R&D, Consulting, and Professional Services, actively fostering a culture of collaboration and continuous innovation. • Oversee end-to-end solution delivery for Lighthouse customers, ensuring alignment with both client value realization targets and organizational goals. Technical Environment: Candidates should possess a strong foundational understanding of the modern cloud and supply chain technology stack. • Experience with leading cloud platforms (AWS, Azure, Google Cloud). • Familiarity with cutting-edge technologies, including AI/ML, Internet of Things (IoT), and modern integration frameworks. • Proficiency in modern project management tools (e.g., JIRA, Confluence) and a deep operational understanding of Agile methodologies. What you'll do • Drive overall customer satisfaction and value realization for new product launches under the Lighthouse program. • Collaborate closely with implementation teams (Blue Yonder Professional Services or Partners) to ensure projects achieve high on-time delivery rates and strong customer referenceability. • Communicate detailed lessons learned back into the Research & Development (R&D) organization to continually improve product quality and enablement materials. • Assist in the timely resolution of customer escalations by engaging and aligning relevant Blue Yonder stakeholders. • Provide governance and strategic oversight for the high-priority Lighthouse program. • Lead the creation of high-value implementation assets (e.g., template project plans, effort estimators, rollout strategies, and guidelines) to accelerate customer value realization while simultaneously reducing the total cost of support. • Ensure that all Lighthouse projects rigorously adopt and utilize the standardized implementation assets created. What we are looking for • Extensive Experience (15+ years) in the Supply Chain domain, demonstrating deep subject matter expertise. • Significant Experience (10+ years) leading and managing high-performing software consulting and software delivery teams. • Proven Leadership (3-5+ years) managing large-scale SaaS delivery programs. • Operational Fluency (3-5+ years) working within a fast-paced Agile environment. • Exceptional management skills with a demonstrated track record of leading a culturally diverse, geographically distributed team that includes a variety of skill sets and experience levels. • Deep passion and proven ability to deliver Customer Success, driving and motivating an organization to effectively solve customer problems and continually improve the customer experience. • Knowledge of Blue Yonder systems is a significant plus. • Experience in advanced Analytics is a plus. • Minimum Bachelor's degree required; an MBA is a strong asset. • Excellent communication skills (written and verbal), with the ability to communicate effectively with C-level executives, customers, leaders, and stakeholders, and to deliver compelling presentations. • Proven ability to develop strong working relationships in a global, matrixed environment, establishing a high level of credibility across functional business lines. • Strong interpersonal skills with the aptitude to mentor, coach, and train Blue Yonder Associates • LI-AD1 ------------------------------------------- Annual salary range for the position is USD $175,000 - $214,000 The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Create and manage UX and design-related content across multiple platforms, collaborating with design teams and leadership to produce compelling, precise, and timely materials. | 5-7 years of content creation experience, strong writing skills, ability to work independently and manage multiple projects, familiarity with UX and product design, and proficiency with writing and office software. | Role: Sr. Writer, Design and UX Content Location: Dallas TX ( Hybrid role) As the Sr. Writer, Design and UX Content, you will join a lean but passionate Design Education and Enablement team this is responsible for creating a variety of content that showcases the work of the Experience Design teams and highlights the value creation-for Blue Yonder, its customers and end users-that UX enhancements and innovations deliver. With direction from senior design leaders, you will conceptualize, conceive, adapt and execute work in different forms, for website design, company presentations, educational collateral, and much more. You will collaborate with designers to produce compelling and highly usable content. You will play an integral role in the creative development of touch points. In this role, you will be able to combine a passion for great writing with an obsession for precision. What You Will Do • Produce well-researched content for publication online and in print • Organize writing schedules to complete drafts of content or finished projects within deadlines and account for reviews • Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content • Communicate and cooperate with content manager, editor, web publishers, and leadership • Help create and follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials • Develop related content for multiple platforms, such as websites, presentations, educational collateral, videos, newsletters/announcements and blogs • Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement • Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results • Proofread and edit your own and others' work. • Help create guidelines and best practices where needed to scale the writing practice Qualifications • Minimum of 5-7 years of experience creating content across a variety of channels with an ability to work in a fast paced environment. • Proven record of excellent writing demonstrated in a professional portfolio • Familiarity with Product design and UX, and enterprise software in supply chain industry, is a big plus • Impeccable grasp of the English language, including idioms and current trends in slang and expressions • Ability to work independently with little or no daily supervision • Strong interpersonal skills and willingness to communicate with clients, colleagues, and management • Ability to work on multiple projects with different objectives simultaneously • Strict adherence to the style guides of each company and their policies for publication • Good time management skills, including prioritizing, scheduling, and adapting as necessary • Proficiency with writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint • Familiarity with product design/UX, supply chain industry, and enterprise software is a plus Synonym Tile: UX Designer #LI-SR1 #LI-LOCAL ------------------------------------------- The salary range for this position is: USD $114,103.81 - $143,896.18 The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Serve as a strategic advisor to retail customers, build executive relationships, ensure solution adoption, drive renewals and upsell, and mitigate attrition. | Senior manager level with 10+ years industry experience, 6-8 years retail supply chain/customer-facing experience, strong executive presence, negotiation skills, and a relevant bachelor's degree. | Blue Yonder Title: Sr Customer Success Advisor (Retail Industry) Location: Virtual within the US Travel: Ability to travel up to 60% to customer sites Overview of Blue Yonder Blue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions, committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights. We empower businesses to navigate complexities and seize growth opportunities with our strategic innovation and deep industry expertise, backed by a strong presence in major cities and multiple Gartner Magic Quadrant recognitions. Scope of role The Customer Success Management Team partners with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the Blue Yonder footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you. How will you contribute to and drive success? • Serve as one of the primary points of contact as a trusted strategic advisor to your customers. Acting within a TRIAD, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects. • Gain a deep understanding of your customers and their operations within their respective retail sub-verticals. Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges. • Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT) • Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape. • Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices • Manage strategic connection cadences for each solution area within your assigned customers. While also maintaining regular internal touch points to maintain Blue Yonder customer focus and progress • Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers. • Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plans • Proactively support renewals discussions, along with the Renewals Team, to ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding • Identify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolio • Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program Specific goals center on the following (Core KPIs) • Identifying and tracking of Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions • Driving customer reference activities through our customer appreciation program • Initiating upsell and cross-sell opportunities within your assigned accounts • Mitigating customer attrition of the existing solution landscape • Driving executive customer engagement through strategic business reviews like EBRs and QBRs What we are looking for • This is a senior manager level role with at least 10 years' relevant industry experience • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience • Breadth and depth of retail supply chain domain knowledge and experience is required • Clear executive presence and strong presentation abilities • Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progress • Experience working with cross-functional teams (e.g., Sales, Product, Delivery) • Strong negotiation and stakeholder management skills • Detail-oriented with a commitment to driving and tracking consistent engagement processes • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape • Bachelor's degree in business, Supply Chain Management, or related field What we offer • Access to market leading tools & technology to help drive your success • Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations • Ownership of the customer experience on your assigned accounts • The opportunity to learn and drive leading practices in customer success • The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering • An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal & skillset development Synonymous Business Title: Sr Customer Success Advisor • LI-AD1 #LI-remote ------------------------------------------- The salary range for this role is $145,000 - $165,000 USD. The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Design and implement Blue Yonder Retail Planning software solutions, lead integration and testing phases, and liaise with stakeholders to ensure successful delivery and customer satisfaction. | 6-10 years experience in retail planning solutions, expertise with Blue Yonder Assortment Planning, cloud technology experience (Azure), and strong communication and project management skills. | Job Title: Sr Solution Architect (Assortment Planning) Location: Virtual within the US Overview Blue Yonder is seeking a Solution Architect to join our Delivery Services team, where your focus is to ensure customers realize value from their Blue Yonder Retail Planning solutions across the US and Canada. In this role, you will design best-in-class solutions using a suite of products, such as Planning, Assortment, and Allocation as well as being on the leading edge with our latest product innovations. You will be the functional liaison across stakeholders, including key customer contacts, Project Managers, Technical Consultants, and 3rd Party Consultants, to drive the timely and successful delivery of the final solution. What You'll Do • Drive the design, optimization, and implementation of Blue Yonder Retail Planning software solutions for customers, utilizing industry best practices and process methodologies • Apply domain knowledge to fully understand and identify how the Blue Yonder solutions can be configured and delivered to best meet customer requirements/business processes, with regarding • Lead solution design to ensure clear construct and validation tasks and timeline • Conduct and/or guide system integration, user acceptance testing and deployment phases of the project to ensure a seamless transition to our steady state associates • Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction • Assess business needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps • Recognize and highlight incremental revenue opportunities with existing customers/projects • Communicate business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements What we are looking for • Minimum 6-10 years of demonstrable experience delivering Advanced Retail Planning solutions end-to-end in the retail industry is required • Demonstrable experience with the Blue Yonder Assortmentn Planning is required • Bachelor's degree in Business, Supply Chain, Industrial Engineering, or related field is strongly preferred • Demonstrable experience conducting design sessions, interpreting business requirements and mapping to Retail Solution functionalities, performing system integration, and assisting with user acceptance testing and issue resolution • Experience implementing solutions that leverage Cloud technologies, ideally Microsoft Azure • Ability to utilize Microsoft Office 365 tools such as Word, PowerPoint, Excel, Teams and SharePoint to manage professional documents and communications ------------------------------------------- The salary range for this position is: USD $99,208.00 - $143,896.00 The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.