J.D. Power

Lead customer success initiatives for OEM clients by providing automotive sales, pricing, incentives, and residual value insights, developing actionable strategies, and fostering client relationships. | Extensive experience in consulting, analytics, or sales, with a strong background in data-driven decision making, preferably within the automotive industry, and excellent communication and leadership skills. | Job Description: Title: Director, Customer Success, OEM Solutions (Pricing and Incentives) Location: Remote US - Texas, Michigan or Atlanta area Reports to: VP Customer Success The Role: Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights The Impact You Will Have in This Role: In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry. What You’ll Be Doing in This Role: Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability Provide C-suite automotive executives with pricing, incentives and business planning recommendations Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies Identify and pursue white space opportunities for business development among existing and potential clients Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns Be a mentor to junior analysts and support their development Qualifications of this Role: 10+ years of experience in consulting / finance / analytics or sales MBA highly desirable Auto industry experience a must, ideally in sales or finance Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations Ability to think quickly on your feet Consulting experience highly desirable Ability to interact effectively with people including senior management Software experience in Excel, PowerPoint, Tableau, SQL, desired Thrives on tackling difficult problems in a dynamic and fast-paced environment Requires 25-30% travel Priority Locations: Dallas, Nashville or Metro Detroit The Hiring Manager says: ” I’m looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers” Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Welcome to J.D. Power Careers! J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Lead customer success initiatives for OEM clients, providing insights on sales, pricing, incentives, and residual values, and develop actionable strategies. | Extensive experience in automotive sales or finance, strong data analysis skills, and senior leadership communication abilities. | Job Description: Title:   Director, Customer Success, OEM Solutions (Pricing and Incentives) Location:  Remote US - Texas, Michigan or Atlanta area Reports to: VP Customer Success The Role:   Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights The Impact You Will Have in This Role:  In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.     What You’ll Be Doing in This Role: • Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs • Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability • Provide C-suite automotive executives with pricing, incentives and business planning recommendations • Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics • Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies • Identify and pursue white space opportunities for business development among existing and potential clients • Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization • Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics • Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business • Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns • Be a mentor to junior analysts and support their development Qualifications of this Role: • 10+ years of experience in consulting / finance / analytics or sales • MBA highly desirable • Auto industry experience a must, ideally in sales or finance • Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations • Ability to think quickly on your feet • Consulting experience highly desirable • Ability to interact effectively with people including senior management • Software experience in Excel, PowerPoint, Tableau, SQL, desired • Thrives on tackling difficult problems in a dynamic and fast-paced environment • Requires 25-30% travel • Priority Locations: Dallas, Nashville or Metro Detroit The Hiring Manager says:  ” I’m looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers” Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Develop and optimize pricing and monetization strategies, analyze market and customer data, and collaborate with cross-functional teams to drive revenue growth. | Significant experience in strategic, analytical roles with a focus on pricing, monetization, or digital business models, strong quantitative skills, and proven leadership in complex initiatives. | Job Description: Title: Director – Pricing & Commercial Strategy Location: Remote - USA or Canada Reports to: Vice President – FP&A Vacancy: This is a new position The Role: As Director Pricing & Commercial Strategy, you own one of J.D. Power’s most critical growth levers: how we price, package, and monetize our products, driving group-wide impact across the globe. This role sits at the intersection of strategy, analytics, and execution, working closely with Executive Leadership, Product, Sales, and Marketing to drive high-impact decisions under uncertainty, from definition to market rollout and measurable results. What You’ll Do Own and continuously evolve pricing, packaging, and commercial models across products and countries Define and recommend value-based pricing architectures that balance revenue growth, customer value, and marketplace health Lead hypothesis-driven analyses on price elasticity, willingness-to-pay, segmentation, and scenarios Design and run pricing experiments, pilots, customer research, and A/B tests to support executive decisions Drive end-to-end execution from strategy to market rollout, performance tracking, and optimization Work closely with Product, Sales, and Marketing to ensure successful implementation in local markets Act as the internal thought leader on pricing and monetization and contribute to C-level decision forums Qualifications: 5–8+ years of experience in top-tier strategy consulting or a highly analytical role with strong exposure to pricing, monetization, or digital business models Proven track record of leading complex, ambiguous initiatives with measurable business impact Strong quantitative background (e.g. economics, mathematics, computer science) and a deep interest in pricing and commercial strategy Ability to combine structured problem-solving with pragmatic execution and clear recommendations Confidence presenting to senior leaders, executives, and investors Strong cross-functional leadership skills and excellent communication skills in English High ownership mentality with a strong bias toward impact and execution Curious, driven mindset with motivation to build scalable solutions in a fast-moving digital environment The Hiring Manager says: I’m looking for a strategic finance leader who thrives in dynamic environments and knows how to connect numbers to strategy. This role is all about impact—influencing decisions, delivering insights that shape decisions, and ensuring financial discipline across the company. You’ll be the go-to for forecasts, board materials, and executive guidance, and you’ll work closely with business leaders to drive growth and profitability. If you enjoy leading teams, influencing strategy, and making things happen with precision, this is the role for you. This position has a starting salary range of $185,000 to $230,000 usd per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Welcome to J.D. Power Careers! J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Analyze survey data, generate insights, and create reports to help clients improve customer satisfaction. | Bachelor's degree, experience with survey research, strong data analysis skills, proficiency in SPSS, and excellent communication skills. | Job Description: Title: Sr. Analyst, Consumer Insights – Utilities - P4 Location: Remote- United States or Canada Reports to: Director, Consumer Insights Vacancy: This is an existing position The Role: The Consumer Insights Sr. Analyst develops the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Sr. Analyst will work with a team of Consumer Insights experts and partners with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.). The Impact You Will Have in This Role: The Consumer Insights Sr. Analyst will be part of a team of twenty-five Consumer Insights Analysts. The Sr. Analyst will be a self-starter who can work without close supervision and with other departments within the company’s matrix environment. This individual will analyze survey data to help clients improve customer satisfaction and help companies drive business results. Also, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads. What You'll Be Doing in This Role: Analyze survey data to find insights to help clients improve customer satisfaction Author reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights Demonstrate thought leadership across industries Qualifications of this Role: Demonstrate experience performing data analysis and insights generation is required Have worked in survey and/or market research industry Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics) Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights Articulate study findings in a clear and concise manner Strong communication skills, both written and verbal Proficient in MS Office Suite (PowerPoint, Excel, Word) The Hiring Manager says: “I’m looking for a critical thinker who is comfortable managing and analyzing complex data sets. The preferred candidate has strong data software capabilities (especially SPSS), project management capabilities, and able to work with internal and external (client) teams. The individual will also be able to work with survey data to uncover insights and trends and use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. They will be able to see beyond the numbers and provide useful advice about how to help clients make better decisions to grow their business.” This position has a starting salary range of $95,000 to $110,000 usd per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Welcome to J.D. Power Careers! J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Lead automotive sales, pricing, incentives, and residual value analysis for OEM clients, providing strategic insights and recommendations. | 10+ years in consulting, finance, analytics, or sales, with auto industry experience, strong data analysis, and leadership skills. | Job Description: Title: Director, Customer Success, OEM Solutions (Pricing and Incentives) Location: Remote US - Texas, Michigan or Atlanta area Reports to: VP Customer Success The Role: Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights The Impact You Will Have in This Role: In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry. What You’ll Be Doing in This Role: • Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs • Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability • Provide C-suite automotive executives with pricing, incentives and business planning recommendations • Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics • Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies • Identify and pursue white space opportunities for business development among existing and potential clients • Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization • Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics • Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business • Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns • Be a mentor to junior analysts and support their development Qualifications of this Role: • 10+ years of experience in consulting / finance / analytics or sales • MBA highly desirable • Auto industry experience a must, ideally in sales or finance • Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations • Ability to think quickly on your feet • Consulting experience highly desirable • Ability to interact effectively with people including senior management • Software experience in Excel, PowerPoint, Tableau, SQL, desired • Thrives on tackling difficult problems in a dynamic and fast-paced environment • Requires 25-30% travel • Priority Locations: Dallas, Nashville or Metro Detroit The Hiring Manager says: ” I’m looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers” Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Lead and manage digital automotive dealer programs, oversee client relationships, and direct technology and data analytics initiatives. | Extensive experience in automotive dealer digital programs, OEM relationships, and technical literacy in Salesforce, RPA, and AI. | Job Description: Title: Program Director Location: Remote Metro Detroit Reports To: VP, SmartDigital Vacancy: This is an existing position The Role As the Program Director, you will serve as the primary strategic lead for senior client relationships, overseeing digital dealer program solutions for a top-tier Automotive OEM. This is a high-impact leadership position responsible for the growth and delivery of SmartDigital products and services. You will orchestrate key deliverables across client engagement, dealer consulting, technology execution, and advanced data analytics. The ideal candidate will be equally committed to driving the client’s success and ensuring the program's long-term health and profitability. The Impact You Will Have In this role, you are the bridge between J.D. Power’s delivery capabilities and the OEM’s strategic priorities. You will influence the digital evolution of the automotive retail landscape, navigating a fast-paced environment to ensure the client’s dealer network remains competitive, digitally mature, and highly efficient. Key Responsibilities Strategic Advisory & Client Leadership Trusted Advisor: Cultivate high-level relationships with OEM stakeholders, acting as a thought partner to influence their dealer digital strategic agenda. Industry Expertise: Serve as the subject-matter expert in automotive dealer digital programs, providing proactive recommendations on emerging trends, industry shifts, and competitive benchmarking. Growth Identification: Proactively identify and present new program opportunities and service enhancements that align with the client’s business objectives. Team & Operational Excellence • People Leadership: Lead and mentor a national team of 17 digital consultants, fostering a culture of excellence to ensure program deliverables exceed dealer satisfaction benchmarks. • Quality Assurance: Advocate for the client’s priorities internally, supervising rigorous quality assurance processes to ensure all work meets "world-class" standards. • Responsiveness: Champion a culture of high-touch service, ensuring the team remains agile and thoughtful in response to client needs. Technology & Data Integration • Product Roadmap Management: Oversee the execution of technology solutions (CRM, RPA, and Call Management), managing the full lifecycle from requirements gathering and QA to launch. • Vendor Management: Manage third-party technology partnerships to ensure seamless integration and performance. • Data-Driven Insights: Direct the delivery of data and analytics services, ensuring the OEM receives actionable insights to drive program performance. Qualifications • Experience: 15+ years of professional client-facing experience in automotive dealer digital programs, marketing, or consulting. • OEM Expertise: Proven track record of managing direct OEM relationships at a senior level. • Domain Knowledge: Deep expertise in website optimization, lead management, digital advertising, and digital retailing. • Technical Literacy: Strong understanding of Salesforce, Robotic Process Automation (RPA), and AI applications within the automotive sector. • Leadership: Demonstrated ability to manage large, remote teams and complex, multi-million-dollar program budgets. • Education: Bachelor’s degree required. The Hiring Manager says: "I am looking for a diplomatic leader who can synthesize differing opinions into a unified strategy. This role requires more than just project management; it requires professional gravitas to counsel OEM executives and the operational discipline to keep diverse delivery initiatives on track. You must be passionate about the future of digital automotive retail and possess the communication skills to inspire both your team and your client." This position has a starting salary range of $170,000 to $230,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Lead OEM client engagements to provide insights and recommendations on automotive sales, pricing, incentives, and residual values, while developing trusted advisor relationships with senior executives. | 10+ years consulting/finance/analytics or sales experience, automotive industry background, strong communication and leadership skills, proficiency with data analysis tools, and willingness to travel 25-30%. | Title: Client Director - OEM Customer Success (Pricing and Incentives) - P5 Location: Troy MI, Metro Detroit, & LA, California Remote - USA Reports to: Managing Director, Data & Analytics / OEM Customer Success We are hiring 2 Client Directors, one will be based in or around Troy, Michigan and the other in or around LA, California. The Role: Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights The Impact You Will Have in This Role: In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN's proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry. What You'll Be Doing in This Role: • Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs • Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client's profitability • Provide C-suite automotive executives with pricing, incentives and business planning recommendations • Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics • Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies • Identify and pursue white space opportunities for business development among existing and potential clients • Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization • Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics • Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business • Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns • Be a mentor to junior analysts and support their development Qualifications of this Role: • 10+ years of experience in consulting / finance / analytics or sales • MBA highly desirable • Auto industry experience a must, ideally in sales or finance • Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations • Ability to think quickly on your feet • Consulting experience highly desirable • Ability to interact effectively with people including senior management • Software experience in Excel, PowerPoint, Tableau, SQL, desired • Thrives on tackling difficult problems in a dynamic and fast-paced environment • Requires 25-30% travel The Hiring Manager says: " I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers" The Way We Work: • Leader Led • Remote First • Foster Flexibility • Reward Performance • Time off Matters Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges. Our Values At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture. J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.