Jama Software

Define and execute technical product strategy, collaborate with engineering teams, and translate technical concepts into product plans. | Minimum 7 years in product management or related technical roles, with strong technical background in software development and systems architecture. | Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. As a Senior Technical Product Manager, you will play a pivotal role in defining and executing the technical product strategy for our API and extensibility platform. You will bridge the gap between business objectives and technical execution, working closely with engineering, architecture, and cross-functional teams to deliver innovative, scalable, and high-impact solutions. This role requires a strong technical background, strategic vision, and the ability to drive complex product initiatives from conception through launch and iteration. What You'll Do: Lead the technical product strategy and roadmap for our fastest-growing product, ensuring alignment with business goals, customer needs, and technology trends. Collaborate deeply with engineering, architecture, and design teams to define technical requirements, prioritize features, and deliver robust, scalable solutions. Translate complex technical concepts and customer requirements into actionable product plans and user stories. Evaluate emerging technologies, integration opportunities, and industry best practices to inform product direction and maintain competitive advantage. Serve as the technical voice of the customer, gathering feedback from users, stakeholders, and partners to inform product decisions. Define and track key technical and business metrics to measure product success and drive continuous improvement. Communicate product vision, strategy, and progress to stakeholders at all levels, including executive leadership. Mentor and guide junior product managers and cross-functional team members on technical product management best practices. Ensure product solutions meet high standards for security, performance, and reliability, especially in regulated or complex environments. Drive cross-functional initiatives that require technical leadership, such as integrations, platform migrations, or adoption of new frameworks. What You'll Bring: 7+ years of experience in product management or related technical roles, with at least 3 years in a senior or technical product management capacity. Strong technical background, with experience in software development, systems architecture, or engineering. Proven track record of delivering technically complex products or features in an Agile environment. Deep understanding of APIs, integration patterns, cloud technologies, and modern software development practices. Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Comfort leading customer-facing sessions aimed at solutioning around your product area. Experience working with cross-functional teams, including engineering, design, marketing, and customer success. Analytical mindset with experience using data to inform product decisions and measure outcomes. Nice to Have: Advanced degree in Computer Science, Engineering, or a related technical field. Experience with SaaS platforms, cloud infrastructure, and security best practices. Product management certification (e.g., Pragmatic Institute, AIPMM, or similar). Perks and Benefits: Virtual first and culturally diverse work environment spanning 8 countries. Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. 6+ weeks of paid parental leave to bond with your new family member. Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

Manage digital customer journeys, drive retention and growth through proactive engagement, collaborate cross-functionally to enhance customer experience, and analyze metrics for continuous improvement. | 4+ years in SaaS customer success program management with experience in digital programs, CRM tools, automation workflows, strong communication skills, and ability to travel 10%. | Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. We are looking for a Digital Customer Success Manager who is responsible for supervising strategic and operational programs to improve Jama Software’s ability to deliver excellent customer outcomes effectively and efficiently through the digital experience. The Digital Success Customer Success Manager works cross-functionally to orchestrate results with Customer Success, Customer Support, Solutions, Customer Marketing, Product and Engineering. You’ll be working with your manager, our Senior Director of GTM Strategy, to achieve the goals of the Customer Success team! Join our dynamic team in a remote-first work environment, with the opportunity to travel to key customer engagements and come together annually for a company-wide gathering! What You'll Do: Manage a digital customer journey and experience. When called upon, collaborate with Marketing, Product, Data Teams, and Revenue Operations on customer adoption campaigns, digital journey development, content creation and curation, and metrics. Own a digital book of business, driving retention and identifying growth opportunities (added ARR) through proactive engagement and automated touchpoints. Own the customer relationship post-sale, ensuring onboarding success, adoption, and ongoing engagement. Monitor account health and address risks before they impact the relationship. Engage with higher-value customers as needed to address strategic conversations, renewals, or escalations. Cross-functionally align the digital experience across email, in-app, the customer portal, Product feedback, etc. for a cohesive customer experience. Execute, evaluate, and measure digital programs against internal targets for continuous improvement. Leverage data and analytics to develop, lead, and measure results for GTM sales and adoption-related initiatives, programs, and campaigns. Maintains accurate information in the Customer Relationship Management (CRM) system (Salesforce). Other duties as assigned. What You'll Bring: Bachelor's degree or equivalent work experience. 4+ years in Customer Success program management in SaaS, with demonstrable experience designing tech-touch, processes, automation and CRM tools. Experience with CSPs (e.g., Gainsight, Vitally, Totango) and customer automation workflows. Ability to travel 10%. Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with a technical SaaS or subscription software service. Proven track record of managing customer relationships and achieving retention/growth goals. Strong expertise with digital programs, email campaigns, in-app messaging, and CSP-driven customer journeys. Knowledge and track record with email campaigns, in-app experience, webinars/events, and certifications. Experience with digital engagement approaches and methods (i.e., Digital Customer Success / tech touch, Digital Marketing). Strong verbal and written skills with a strong ability to articulate and communicate plans. Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and goal management. Data-driven mindset, with the ability to analyze metrics and convert insights into actionable improvements. Nice to Have: Experienced managing cross-functional initiatives in mid-sized or large organizations. Proven track record of successfully managing customer relationships at all levels in an organization to deliver results Proven track record of meeting renewal goals and reducing customer churn. Experience with Requirements Management, Application Lifecycle Management, or Product Lifecycle Management products is preferred. Perks and Benefits: Virtual first and culturally diverse work environment spanning 8 countries. Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. 6+ weeks of paid parental leave to bond with your new family member. Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.