Jacuzzi Group

The Customer Care Representative is responsible for reviewing sales contracts, ensuring proper products are included, and conducting introductory calls with new customers. They assist in scheduling service and repair work, provide updates, and ensure excellent customer service throughout the sales and installation process. | Candidates should have previous customer service experience and a strong background in exceeding customer expectations. Fluency in both English and Spanish is required, along with basic computer knowledge and strong analytical skills. | Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently hiring Customer Care Representatives - PST time zone Preferred If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient. DUTIES/RESPONSIBILITIES Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering. Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts. Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date. Assist in scheduling service/ repair work for customers & providing updates Must be comfortable operating in ERP systems to make change orders for customers. Review quality standards and customer satisfaction/reviews in a timely fashion Provide excellent customer service to our current & past clients Provide assistance to customers throughout the period of sales and installation. Other duties as assigned HOURS Monday- Friday and every other Saturday 12:30pm - 9:00pm PST (2nd shift) The compensation for this position is $19.00 per hour, with opportunities for advancement within the company. Customer service and data entry experience High attention to detail Basic computer knowledge Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Construction or Sales contract reviewing experience (preferred) Fluency in both English and Spanish is required. Medical, dental, vision, life insurance plans Paid vacation and holidays Paid Training 401(k) with matching program Advancement Opportunities