Jacuzzi Group

Manage day-to-day benefits operations, employee inquiries, enrollments, billing, and wellness programs. | 2-5 years of benefits administration experience, proficiency with HRIS and benefits platforms, strong attention to detail, and experience supporting multi-state employee populations. | Jacuzzi Group’s Human Resources Department enables the growth of our business. We carry the important responsibilities of ensuring our organization is comprised of world-class talent, empowering our team to achieve results that are aligned with our business objectives, and providing a work environment that puts our valued employees in the best possible position to succeed and to be their best selves. As a team we are passionate about positively impacting our community, helping to champion our company’s core value of wellness and modeling Jacuzzi Group’s diversity & inclusion program. The Benefits Specialist provides hands-on administration and frontline employee support for the company’s health, welfare, and retirement benefit programs. This role is primarily responsible for day-to-day benefits operations, employee inquiries, enrollments, billing accuracy, and wellness program activities. The ideal candidate is highly detail-oriented, customer-service driven, and comfortable managing recurring operational processes such as monthly carrier reconciliations, new hire enrollments, and employee issue resolution. This role requires discretion, strong follow-through, and confidence working directly with employees, vendors, and payroll partners. Responsibilities and Duties: Benefits Administration & Employee Support Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support. Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans. Manage new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms. Support annual open enrollment execution, including system setup, testing, employee communications, and post-enrollment cleanup. Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service. Ensure employee 401(k) elections, contribution changes, and loan transactions are accurately reflected in the payroll system. Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives. Billing, Enrollment Accuracy & Data Integrity Conduct monthly carrier billing reconciliations and resolve discrepancies with carriers, payroll, and vendors. Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems. Track and resolve retroactive changes, refunds, and adjustments in a timely manner. Assist with routine 401(k)-related reporting and data reconciliation as needed. Vendor & Platform Coordination Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors. Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance. Leave of Absence & Disability Support Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave. Process and support benefit enrollment changes related to leaves of absence, including status changes, and return-from-leave events. Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity. Partner with vendors and internal teams to ensure benefits are aligned with approved leave statuses and timelines. Wellness Programs & Employee Engagement ·Support the facilitation of employee wellness challenges, campaigns, and activities, partnering with vendors and internal stakeholders as needed. Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees. Issue recognition awards and incentives for wellness initiatives. Participate in the Wellness Committee by providing insights and assisting with program implementation and success. Compliance & Governance Support Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans. Assist with audits, reporting, and required notices and filings. Ensure confidentiality and proper handling of sensitive employee information at all times. Other duties as assigned 2–5 years of hands-on benefits administration experience (health & welfare required; leave administration preferred). Experience supporting employee-facing benefits and wellness programs. Experience performing benefits billing reconciliation and enrollment audits. Strong attention to detail with the ability to manage recurring monthly processes and deadlines. High service orientation with excellent written and verbal communication skills. Proficiency with HRIS and benefits platforms and strong Excel skills. Experience supporting multi-state and/or multi-country employee populations. Experience with PlanSource and/or UKG Ready. Compensation: $73,000 + Bonus (based on experience ) 401(k) with matching program Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Manage back office operations including payment reconciliation, customer communication, and ensuring compliance with company standards. | Over 3 years of operations or business administration management experience, proficiency in Microsoft Office, and experience with ERP/CRM systems. | Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. We are looking for a motivated Business Administration Manager to manage the back office operations of our Bathroom remodeling business in Raleigh, NC. Key responsibilities of a Business Administration Manager: Business Administration Manager will supervise all back office operations such as; Payment Reconciliation, Accounts Receivables, Customer communication post job completion and customer satisfaction. Manage customer experience through proper planning with cross-functional teams to ensure Installation revenue targets are met. Collection of customer payments as well as following up on missing payments. Ensures compliance with company standards for cost control, waste reduction, quality, OSHA, safety, and complete and on-time delivery Knowledge of business and management principles (Operational proficiency, budgeting, strategic planning, resource allocation and human resources) Must have previous experience with ERP and/or CRM (Experience with Infor is a plus) Strong understanding of Materials/Supply Chain and Product Flow Details: Monday- Friday, 8:00am- 5:00pm (flexibility as needed) $59,000+ based on experience Business Administration Manager Required Skills: 3+ years of Operations Management or Business Administration Management experience. Preferably in a construction, remodeling or manufacturing environment. Bachelors degree (preferred) High level of proficiency in Microsoft Office (Word, Excel and PowerPoint) Experience using Salesforce or Infor (Highly preferred) 401(k) with matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

The Customer Care Representative is responsible for reviewing sales contracts, ensuring proper products are included, and conducting introductory calls with new customers. They assist in scheduling service and repair work, provide updates, and ensure excellent customer service throughout the sales and installation process. | Candidates should have previous customer service experience and a strong background in exceeding customer expectations. Fluency in both English and Spanish is required, along with basic computer knowledge and strong analytical skills. | Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently hiring Customer Care Representatives - PST time zone Preferred If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient. DUTIES/RESPONSIBILITIES Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering. Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts. Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date. Assist in scheduling service/ repair work for customers & providing updates Must be comfortable operating in ERP systems to make change orders for customers. Review quality standards and customer satisfaction/reviews in a timely fashion Provide excellent customer service to our current & past clients Provide assistance to customers throughout the period of sales and installation. Other duties as assigned HOURS Monday- Friday and every other Saturday 12:30pm - 9:00pm PST (2nd shift) The compensation for this position is $19.00 per hour, with opportunities for advancement within the company. Customer service and data entry experience High attention to detail Basic computer knowledge Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Construction or Sales contract reviewing experience (preferred) Fluency in both English and Spanish is required. Medical, dental, vision, life insurance plans Paid vacation and holidays Paid Training 401(k) with matching program Advancement Opportunities