IXL Learning

Manage key client accounts, coordinate projects, and drive customer satisfaction through collaboration and communication. | Requires 5+ years account management experience, strong communication skills, project management, and ability to work onsite in Raleigh, NC. | IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Key Account Manager to join our IXL account management team. For the Key Account Managers, relationships and project management are of utmost importance. The accounts you will be working with are complex and require tremendous collaboration with both internal and external teams. The Key Account Manager is the one single point of contact and must streamline communication among the various groups involved. #LI-MM1 To be successful in this role, you will have a passion for customer success and project management both from an internal and customer facing perspective. You will develop relationships with important strategic clients and will provide account performance execution support, analysis and tactical help to drive successful implementations and ongoing customer satisfaction. As a Key Account Manager at IXL, you will work with other internal teams to provide best in class service. You will also partner closely with the sales field manager and team for strategic go-forward planning and execution. The ideal candidate will be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts. You will possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. This position requires you to be in our Raleigh, NC, area office. WHAT YOU'LL BE DOING • Develop a keen understanding of client needs in order to provide a best in class customer experience and maximize product and service adoption, usage and engagement • Own the day-to-day program management activities with approximately 30-50 key clients and coordinate tactical projects to completion across internal groups • Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions • Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts • Work closely with the IXL Professional Learning Group to understand customer needs and professional development needs • Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client’s goals • Understand all facets of the IXL products as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise • Curiously learn and develop true alignment with internal IXL Learning systems and processes • Effectively communicate new product enhancements and benefits to client WHAT WE'RE LOOKING FOR • BA/BS Degree required • 5+ years in account management/customer service • Project management experience is a plus • Experience in education from a practitioner perspective preferred • Experience in educational technology preferred • MS Office, Google Suite computer skills. Salesforce experience a plus • Proven organizational skills, attention to detail, and time management to succeed in a high volume, deadline driven environment • Ability to work independently and to be self motivated to achieve goals • Strong speaking, presentation and written communication skills a must • Comfortable with technology and passionate about bringing technology into the classroom ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Manage and grow customer accounts ensuring satisfaction, renewals, and upsells. | Requires 3+ years account management or inside sales experience, strong communication skills, and organizational ability. | IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Senior Account Manager to join our growing team. The ideal candidate will have a passion for K-12 education, account management and customer success. In this role you will be developing and managing relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle. As a Senior Account Manager at IXL, you will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage. You will handle subscription renewals, upselling, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals. #LI-RD1 To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touch points for multiple accounts. You possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. You’ll be expected to develop a strong understanding of “everything IXL” from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help our customers to be successful on IXL and all related products. With an attitude of no task being too big or too small you are willing to take on projects as needed by our customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis to include executing customer data reviews and providing insights. Your overall goal is to be a strong representative of IXL, displaying competency and confidence with our customers. This position requires you to be in our Raleigh, NC, area office. WHAT YOU'LL BE DOING • Proactive communication to customers throughout the year to provide best in class service • Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription • Responsible for renewals including upsells and all transactional components • Work with field sales to develop and manage targeted campaigns to upsell and expand within existing accounts • Understand all facets of the IXL product as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise • Curiously learn and develop true alignment with internal IXL Learning systems and processes • Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement • Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction • Accurately track all customer related activities, communication and opportunities in salesforce.com • Gather customer feedback to help improve and enhance product offerings WHAT WE'RE LOOKING FOR • BA/BS Degree required • 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall • Classroom experience and/or a related educational field preferred • Exceptional communication skills, written and verbal • Strong presentation skills • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment • MS Office, Google Suite computer skills. Salesforce experience a plus • Detail-oriented and exceptionally organized • Exceptional critical thinking, research and problem-solving skills • Proven ability to work effectively across teams • Comfortable with technology and passionate about bringing technology into the classroom ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Manage and nurture customer accounts to ensure subscription renewals, upselling, and customer engagement. | Requires strong communication, organizational skills, account management experience, and ability to handle multiple small accounts efficiently. | IXL Learning, developer of personalized learning products used by millions of people globally, is seeking Account Managers to join our growing team. The ideal candidate will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with school administrators across the US to ensure satisfaction throughout the customer life cycle. You will handle subscription renewals, upselling, customer retention efforts, and engagement activities in your assigned territory focusing on smaller customer accounts. To be successful in this role, you are proactive, extremely well organized, efficient and very personable with strong communication skills, especially written/email communication. As an Account Manager you must have the ability to handle multiple transactions effectively and efficiently with a customer-service mindset. This position is about efficiency and execution. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. You must have internal collaboration skills to work with your account management colleagues, lead, and field/inside sales teams. It is also important to work effectively with marketing to run ongoing engagement campaigns. This position requires you to be in our Raleigh, NC, area office. WHAT YOU'LL BE DOING • Managing approximately 300-500 small customer accounts on average (under 1000 students) • Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory • Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription • Develop a deep understanding of IXL's products and what sets us apart from competing programs • Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement • Effectively communicate new product enhancements and benefits to existing customers virtually • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction • Accurately track all customer-related activities, communication, and opportunities in Salesforce.com • Gather customer feedback to help improve and enhance product offerings WHAT WE'RE LOOKING FOR • BA/BS Degree required • Ability to learn and be an expert on the IXL and related platforms • Classroom experience and/or related educational field experience of 2+ years preferred • Account Management/Customer Service experience a plus • Exceptional communication skills - verbal and written • Presentation skills • Comfortable with technology and passionate about bringing technology into the classroom • Energetic self-starter who thrives in a fast-paced team environment • Detail-oriented and exceptionally organized • Exceptional critical thinking, research, and problem-solving skills • MS Office, Google Suite computer skills. Salesforce experience a plus • Proven ability to work effectively across teams • Ability to multi-task and manage multiple accounts/activities simultaneously ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Review and adapt educational content for Australian English language and cultural appropriateness, ensuring quality and consistency across subjects. | Requires BA/BS degree, impeccable Australian English knowledge, strong editing skills, familiarity with style manuals, and understanding of Australian culture and student reading levels. | IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a motivated, detail-oriented Localization Editor with demonstrated expertise in Australian English language conventions and culture. In this role, you will work closely with curriculum designers and content writers to ensure our language arts, math, and science items are linguistically correct, grade appropriate, and culturally suitable for the Australian edition of our product. This is a remote 1099 consulting role for 6 months with possible extension. It is open to candidates in the US, Australia, UK, or Canada. #LI-REMOTE WHAT YOU'LL BE DOING • Review IXL content and implement/suggest necessary adaptations for our Australian edition. Considerations will include: • Spelling, punctuation, grammar, and terminology conventions of Australian English • Cultural relevance for Australian students (i.e., avoiding US-centrism) • Adherence to IXL style guide specifications • Grade-level appropriateness • Ensure overall quality and consistency of language arts, math, and science content for Australia • Answer IXL queries pertaining to Australian English language and cultural customs WHAT WE'RE LOOKING FOR • BA/BS degree in a relevant field and prior experience in an editing role • Impeccable knowledge of Australian English linguistic conventions • Superior writing and editing skills, with exceptional attention to detail • Familiarity working with style manuals and guides (e.g., The Chicago Manual of Style) • Strong understanding of Australian culture and customs • Understanding of students’ reading and knowledge levels (primary and secondary school) • Strong communication skills • Ability to meet deadlines and be efficient and organized while managing a queue of assignments • Proficiency in Google Docs and Google Sheets • Experience or interest in the Australian education system is a plus • Experience or background in math, science, or English language arts is a plus ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.