ITS Logistics, LLC

Coordinate and manage special projects including inventory control, quality audits, manpower arrangement, and billing accuracy in a warehouse environment. | High school diploma or equivalent, good communication and computer skills, knowledge of inventory and shipping procedures, and ability to perform manual labor in a warehouse setting. | About ITS Logistics Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do. At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com About the Position ITS has an immediate opening for a Value-Added Service Coordinator at our Corporate office in Fort Worth, TX. Responsibilities include but are not limited to: • To provide a professional level of care to all special projects • Coordinating projects with clients, operations, and clerical team • Developing rates for larger projects up to a predetermined threshold • Providing weekly status updates on ongoing projects to management • Proactively identifying and communicating areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc. • Setting up work areas for projects • Ensuring all supplies etc. are prepped and ready in advance • Working with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project • Working with operations management to arrange manpower • Setting up work methods for projects and ensuring team members perform accordingly. • Setting productivity expectations and monitoring status • Conducting quality audits • Reporting results to operations management • Ensuring work areas are clean and organized at all times • Working with operations management to ensure projects are accurately and completely billed • Fill out returns inbound tally sheet • Separate damage from good product • Inspect product • Always working in a "lead by example" manner • Performing small projects independently • Working as part of the team on larger projects About the Requirements The successful Candidate will possess the following skills and abilities: • Knowledge of standard inventory control procedures for the industry, shipping and receiving procedures • Good verbal and written communication skills • Good computer skills specifically with Excel, Word and Email • High school education or equivalency, higher education preferred • Regular manual labor including lifting, placing, packing and numerous repetitive tasks depending on the project • Percentage of time spent in warehouse: 95% Hourly Rate: 22.00

Manage a team of client service representatives, communicate proactively with clients, audit client billing, and liaise between client services and warehouse operations. | 5+ years client-facing experience with WMS/ERP systems, leadership skills, strong communication, and organizational abilities. | About ITS Logistics ITS Logistics is a premier Third-Party Logistics company (3PL) that provides personalized supply chain solutions with an asset-based dedicated fleet, warehousing and distribution services, and a nationwide multi-modal asset-lite division. Founded in 1999, ITS Logistics operates daily throughout the U.S. and proudly offers unparalleled service backed by its strong family values and work ethic. ITS' continued growth and increasing market share have been largely attributable to the Company's client-first model and relentless pursuit in upholding its core values. ITS' recent performance has been highlighted by its placement within the Top 75 for Distribution Services, Top 40 for Dedicated, Top 25 for Asset-Lite and Top 20 for Drayage Services, nationwide in 2021. To learn more about ITS, go to www.its4logistics.com. The Culture Our associates enjoy a strong sense of teamwork, community, and career growth. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can. Position Summary The Client Service Manager serves as a critical link between ITS and our valued customers. The Client Service Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team. The Client Service Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role. Principle Accountabilities • Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team • Serve as an escalatory contact for account-related questions and issues • Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes • Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage • Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience • Assist in creation and maintenance of client-specific standard operating procedures (SOPs) Position Requirements Requirements for this position include, but are not limited to: • Bachelor's Degree preferred, but not required • Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred • Excellent leadership and organizational skills, advanced problem resolution skills • Strong verbal and written communication skills • Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.) • Positive, team-first attitude and strong work ethic • Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously Compensation Competitive salary (DOE). This position is qualified to participate in a company incentive plan. A comprehensive multi-tiered benefits plan, paid time off and a matching 401k are included. We also offer unique fitness perks. Job Type: Full-time Salary Range - 61K - 70K