ITHAKA

Embed security into software delivery, infrastructure, and developer workflows by automating vulnerability management and promoting secure-by-default practices with engineering teams. | Requires 3–5 years of experience in security engineering, platform engineering, or DevSecOps, plus security tooling, vulnerability management, and cloud environment proficiency. | ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive. The Role ITHAKA is seeking a Platform Security Engineer to help mature our DevOps capabilities into DevSecOps by embedding security into software delivery, infrastructure, and developer workflows. This role focuses on building practical engineering capabilities that help teams identify, prioritize, and remediate security risks more quickly and consistently. Rather than relying on one-off manual efforts, the Platform Security Engineer will improve automation, integrate security tooling into existing workflows, and help make secure practices the default way of working. In this role, you will partner with engineers, architects, and platform stakeholders across ITHAKA to reduce security risk through automation, standardization, and developer enablement. This role reports to the Associate Director, Product Engineering and is a member of the Technology Enabling Services team. The role works in close partnership with the Chief Architect through a dotted-line relationship that provides technical direction, architectural guidance, and alignment on enterprise security strategy. Responsibilities Build and improve engineering workflows and tooling for vulnerability management across applications, dependencies, containers, and infrastructure. Advocate for integration of security checks and policy controls into software delivery pipelines and day-to-day developer workflows. Improve dependency management and package governance so teams can address software exposure consistently and sustainably. Help evaluate, implement, and tune security tooling includingSAST, DAST, SCA, secret scanning, and related platform controls. Build automation that reduces repetitive manual remediation work and speeds up secure delivery. Partner with engineering teams to design and promote secure-by-default patterns, templates, and guardrails. Work with engineers and technical leaders to triage findings, prioritize risks, and translate them into practical remediation plans. Contribute to secure software development lifecycle practices, documentation, and internal guidance that align with how ITHAKA teams build and operate systems. Measure the effectiveness and adoption of security controls and recommend practical improvements over time. Experience and Skills 3-5 years of experience in security engineering, platform engineering, DevSecOps, or a closely related technical role. Hands-on experience implementing security tooling and controls in modern software delivery environments. Experience with vulnerability management, dependency management, package governance, or software supply chain security. Familiarity with CI/CD, source control workflows, infrastructure automation, and cloud-based application environments. Ability to write scripts or automation to improve security processes and reduce manual effort. Strong judgment about balancing risk reduction, developer experience, and delivery needs. Clear communication skills and the ability to work effectively with engineers, architects, and other business stakeholders. Ability to work independently while also collaborating effectively as part of a cross-functional team, managing substantive technical work, and guiding peers in an area of specialty. Experience with AWS infrastructure and services, and common engineering tooling used in modern product organizations is helpful. Experience using AI-enabled tooling in this area is beneficial but not required. Work Authorization and Sponsorship ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States. Compensation and Benefits At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $110,000 to $120,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 paid sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. Work for ITHAKA We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take seriously the need for everyone to feel welcome. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions. We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do. Learn more about Working at ITHAKA. Apply Now Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S. Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. We are proud to be an Equal Opportunity employer. All qualified applicants receive consideration for employment without regard to identity or other status protected by law. We invite you to read our Equal Employment Opportunity Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

You would build and maintain internal platforms and delivery tooling, improve CI/CD and developer workflows, and mentor engineering staff. | The role requires at least eight years of full-stack experience with large-scale distributed web applications, strong AWS and CI/CD skills, infrastructure-as-code expertise, and modern frontend framework experience. | ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive. The Role ITHAKA is seeking a Lead Software Engineer, Platform Engineering (Full-Stack) to advance how software is built, delivered, and experienced across the product engineering organization. This role sits on the Technology Enabling Services team and combines full-stack product engineering with DevOps and platform enablement, with a strong emphasis on developer experience, usability, and operational excellence. You will design, build, and operate internal platforms, tools, and services that empower engineering teams to deliver high-quality software faster and more safely. This includes hands-on development of backend services, CI/CD and automation capabilities, and intuitive user-facing interfaces and internal web applications. Your work will directly influence how developers interact with our platforms and how effectively teams ship and maintain software. This is a highly collaborative role for a senior engineer who enjoys building production systems, mentoring others, shaping engineering practices, and acting as a force multiplier across teams. Responsibilities Architect, develop, and maintain internal platforms, services, and tooling that support CI/CD, automation, and software delivery. Drive the product life cycle of the development platform including CI/CD pipelines, deployment strategies, platform automation, and productivity tooling. Understand developer needs, and apply DevOps and enablement methodologies to improve development velocity, reliability, quality, and operational efficiency through paved paths. Partner closely with product, platform, and application engineering teams to improve developer workflows and platform usability. Champion developer experience by ensuring enablement tools are intuitive, accessible, well-documented, and aligned with user needs. Mentor and coach engineers across teams on architecture, coding standards, DevOps practices, and UI/UX considerations. Facilitate technical deep dives, design reviews, and training sessions to promote shared learning and best practices. Practice strong portfolio management, including assessing, prototyping, trialing, implementing, and sunsetting technologies as fit for purpose. Collaborate to develop internal platform roadmaps and help translate organizational goals into actionable technical initiatives. Operate with a “You Build It, You Own It” mindset, taking shared responsibility for the reliability, maintainability, security, and evolution of the code you help put into production. Participate in incident response, production support, troubleshooting, and follow-up remediation. Improve practices for availability, alerting, performance, capacity, cost, recovery, and technical debt. Turn operational learning into improvements to the platform and the way it is used. Experience and Skills We do not expect any single candidate to have deep expertise across all of these areas. We are looking for engineers who value continuous improvement and who focus on building clear, reliable, and maintainable systems. ITHAKA is committed to onboarding, mentorship, and continuous learning, and you will have support as you grow into new technologies and domains. A minimum of 8 years as a full-stack software engineer delivering large-scale, distributed web applications. Able to act as a strategic product thinker and community builder Proven ability to design and develop scalable backend services and RESTful APIs. Hands-on development of user-facing or internal web applications using modern frontend frameworks (e.g., React, Vue), informed by UI/UX and accessibility best practices. Working knowledge of CI/CD concepts, automation, and software delivery pipelines, including tools such as GitHub Actions, GitLab CI, or similar. Practical expertise contributing to or operating internal developer platforms, enablement tooling, or shared services. Strong experience working with AWS (e.g., EC2, S3, Lambda, RDS, EKS) and deploying applications using Docker and Kubernetes. Hands-on experience with infrastructure-as-code technologies such as Terraform. Experience with event-driven architectures and messaging systems. Demonstrated ability to troubleshoot, debug, and optimize performance across the stack. Comfort collaborating in Agile, cross-functional, and distributed or self-directed teams. Strong communication skills, with the ability to clearly articulate technical concepts, designs, and trade-offs to both technical and non-technical stakeholders. Compensation & Benefits At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for the Lead Software Engineer position ranges from $145,000 - $160,000. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. Work for ITHAKA We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take seriously the need for everyone to feel welcome. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions. We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do. Learn more about Working at ITHAKA. Apply Now Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S. Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. We are proud to be an Equal Opportunity employer. All qualified applicants receive consideration for employment without regard to identity or other status protected by law. We invite you to read our Equal Employment Opportunity Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

Design, build, and operate cloud infrastructure and internal tools to empower engineering teams, ensuring reliability, resiliency, security, and networking for global products. | At least 5 years of platform or infrastructure engineering experience with proficiency in AWS, infrastructure-as-code, container orchestration, and programming in Python or Go. | ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive. The Role ITHAKA is seeking a Senior Cloud Infrastructure Engineer to advance how software is built, delivered, and experienced across the product engineering organization. This role reports to the Associate Director, Product Engineering as a member of the Technology Enabling Services team. As Senior Cloud Infrastructure Engineer, you will combine cloud infrastructure operations,DevOps practices, and platform engineering principles with a strong emphasis on developer experience, usability, and operational excellence. You will design, build, and operate internal- and external-facing infrastructure as well as tools and services that empower engineering teams to deliver high-quality software faster and more safely. This includes hands-on development of cloud infrastructure provisioning and management workflows. Your work will directly influence how developers interact with our platforms and how effectively teams ship and maintain software. This is a highly collaborative role for a senior engineer who enjoys building production systems, mentoring others, shaping engineering practices, and acting as a force multiplier across teams. Responsibilities Building and integrating networking, security, logging, and application orchestration systems that support products serving millions of users globally. Designing identity and access management solutions that promote secure operations with low operational overhead. Working with the Technology Enabling Services team to create safe and reliable self-service offerings for resource provisioning and access requests. Provisioning infrastructure economically and building visibility and tooling for other engineers to do the same with their workload resources. Owning reliability and resiliency outcomes for core infrastructure. Turning recurring support requests into reusable capabilities. Experience and Skills We do not expect any single candidate to have deep expertise across all of these areas. We are looking for engineers who value continuous improvement and who focus on building clear, reliable, and maintainable systems. ITHAKA is committed to onboarding, mentorship, and continuous learning, and you will have support as you grow into new technologies and domains. Core requirements 5 or more years as a platform or infrastructure engineer delivering large-scale systems. Ability to communicate clearly and effectively in writing and verbally, tailoring the level of detail and message to the audience, from technical teams to business leaders and cross-functional stakeholders. Demonstrated product thinking and systems thinking. Ability to self-direct near-term work and partner in developing long-term strategy. Ability to drive the cadence and coordination of regular system upgrades with minimal interruption to consumers. Proven experience building cloud infrastructure in one of the major infrastructure-as-a-service providers, with AWS experience strongly preferred. Proven experience managing configuration and performance of a content delivery/edge network solution such as Fastly, Cloudflare, or Amazon CloudFront. Proven experience using infrastructure-as-code solutions to codify cloud resources, with Terraform experience strongly preferred. Proven experience operating an orchestration platform with containerized applications and ephemeral/scheduled workloads, with experience in Kubernetes a plus. Practical experience with an imperative programming language such as Python or Go. Experience with metric, log, and tracing infrastructure solutions, with experience in OpenTelemetry or Grafana a plus. Familiarity with cloud security solutions like web application firewalls. Preferred experience Practical experience offering a multi-region, multi-account, or multi-cloud delivery environment for failover or performance a plus. Practical expertise contributing to or operating internal developer platforms, enablement tooling, or shared services. Demonstrated proficiency authoring CI/CD pipelines, with GitLab CI/CD experience a plus. Experience developing Terraform modules for consumers to streamline resource provisioning. Compensation & Benefits At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for the Cloud Infrastructure Engineer position ranges from $112,240 - $140,300. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. Work for ITHAKA We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take seriously the need for everyone to feel welcome. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions. We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do. Learn more about Working at ITHAKA. Apply Now Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S. Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. We are proud to be an Equal Opportunity employer. All qualified applicants receive consideration for employment without regard to identity or other status protected by law. We invite you to read our Equal Employment Opportunity Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.