Iterable

Manage enterprise customer relationships, ensure product value realization, and identify growth opportunities. | Experience in SaaS customer success, consulting enterprise clients, technical problem-solving skills, and familiarity with SaaS products. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make a difference: As a member of Iterable's Customer Success team, you manage relationships with high-value ($150k+ ARR) customers. You will build long-standing partnerships by making sure they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders. As a member of the Enterprise Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers. One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. You'll get to: Manage a book of enterprise-level ($200k+ ARR) Iterable customers Understand how customers are using the product and find ways for them to increase their return on investment Lead scheduled check-ins, QBRs, and monitor client satisfaction Be the voice of the customer to prioritize feature requests and platform improvements during product discussions Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion Gain deep knowledge of the Iterable platform and assist clients with executing their use cases We are looking for people who have: Experience in a B2B Customer Success role at a SaaS company Experience consulting business executives and stakeholders at enterprise organizations Have technical knowledge and problem solving skills Desire to teach new customers about the platform Passion for working in a fast growing organization Experience working with software platforms and SaaS products Bonus points: Experience with email marketing, push or SMS software Familiarity with technologies like APIs, HTML, CSS, and JavaScript Experience negotiating contract with executives or procurement managers Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The annual cash compensation for this role is $144,500 - $207,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

The role involves product marketing, content creation, go-to-market strategies, and customer engagement for AI-powered products. | Requires 3-5 years in SaaS product marketing, technical depth, success in pipeline generation, and experience with AI products. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! The Role As a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (AI and agentic customer engagement products), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage. Key Responsibilities Content & Messaging Craft strategic, audience-first messaging and positioning for your product portfolio Develop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys Test and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation Launch & Go-to-Market Lead product launch planning and execution from concept to market Define launch tiering and coordinate cross-functional teams for maximum impact Establish clear launch success metrics and analyze performance to inform future GTM strategies Enable Internal Teams Drive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win Partner with sales engineering to develop technical narratives aligned to business outcomes Support customer success with adoption messaging and expansion playbooks Work with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations Adoption & Customer Success Drive customer engagement through lifecycle programs and in-product messaging Identify expansion opportunities and develop targeted cross-sell/upsell campaigns Partner with customer marketing to build reference programs and case studies Relationships & Market Intelligence Conduct customer research, market research, and competitive differentiation Collaborate with product management to influence roadmap based on market insights Support analyst relations and thought leadership initiatives What We're Looking For Experience & Background 3-5 years in product marketing at a B2B SaaS company Strong technical depth with the ability to learn quickly, balanced with business acumen Demonstrated success in driving pipeline generation and deal velocity Demonstrated experience shaping or executing product strategy for AI-powered products or features Previous work experience in consumer apps and tech, or in media and publishing, is highly valued. Skills & Competencies Excellent written and verbal communication skills with the ability to distill complex technical concepts Experience with customer research methodologies and market analysis Strong project management skills and ability to coordinate cross-functional initiatives Knowledge of marketing technology landscape Personal Attributes Customer-centric mindset with passion for solving real business problems Data-driven approach to decision making and campaign optimization Collaborative team player comfortable working with engineering, product, sales, and marketing Self-starter who thrives in a fast-paced, high-growth environment Success Metrics Product adoption rates and feature utilization Pipeline generation and influence on new business Win rates in competitive deals Customer expansion and cross-sell success Sales enablement effectiveness (rep ramp time, message consistency) Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Manage strategic customer relationships, ensure customer satisfaction, and identify growth opportunities for high-value clients. | Extensive experience in customer success, excellent communication skills, familiarity with SaaS platforms, and ability to understand technical concepts. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Position Overview: As a member of Iterable’s Strategic Customer Success team, you will be responsible for the relationship with high-value ($800k+ ARR) customers. You will be tasked with making sure they are happy and getting as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate. The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission. In addition, as a member of the customer success team, you will relay product feedback from our most important clients back to the engineering team. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Responsibilities: Proactively manage a book of strategic-level ($800k+ ARR) Iterable customers Ensure customers have a smooth onboarding and implementation phase Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities Work with the Support team and other cross functional teams to triage any issues faced by your customers Understand how customers are using the product and find ways for them to use it more effectively to increase ROI Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion Maintain a trusted advisor relationship with each assigned client Qualifications: Exceptional communication and interpersonal skills Strong ability to understand technical concepts and problem solve Desire to teach new customers about the platform Passion for startups, software, and SaaS products Willingness to travel up to 25% of the time Significant experience with email marketing, push or SMS software Familiarity with technologies like APIs, HTML, CSS, and Javascript Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $124,000 - $180,000 Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Define and execute a modern legal operating model, streamline legal workflows, lead legal tech deployment, and manage legal department performance. | Experience building or scaling legal or business operations, deploying legal tech, and managing budgets and vendor relationships. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Legal Operations Manager Job Description WHAT YOU’LL DO: Strategic Infrastructure: Define and execute a modern legal operating model, building the workflows and foundational systems needed to support a high-performing legal function. Workflow Engineering: Streamline how legal requests move through the company to reduce turnaround times and empower business partners via automated self-service tools. Tech Stack Ownership: Lead the selection, deployment, and continuous improvement of our legal technology (CLM, e-billing, and matter management) in partnership with IT and cross-functional stakeholders. AI & Automation Strategy: Pilot and integrate emerging technologies, specifically Generative AI and automation, to increase the team’s bandwidth and optimize routine processes. Financial Stewardship: Oversee the legal budget, including forecasting, accruals, and cost-optimization efforts, ensuring close alignment with Finance and Procurement. Outside Counsel Management: Modernize our vendor strategy by optimizing engagement models and consolidating outside counsel spend to ensure maximum value and quality. Data & Performance Insights: Establish key performance indicators (KPIs) and deliver regular reporting on contract velocity and departmental health to provide leadership with actionable business intelligence. Scalable Knowledge Systems: Create and manage the department’s "source of truth," including playbooks, training modules, and onboarding resources that allow us to scale efficiently. Cross-Functional Execution: Serve as the primary operational link between Legal and the rest of the organization, managing complex projects and ensuring day-to-day administrative excellence. REQUIRED SKILLS/EXPERIENCE: Operational Growth: Proven track record of building or scaling a legal or business operations function within a fast-paced, high-growth environment. Systems Design: Experience architecting processes and operating models from the ground up, with a comfort for navigating ambiguity and evolving business needs. Financial Acumen: Strong proficiency in departmental budgeting, spend forecasting, and vendor negotiations, with the ability to turn financial data into executive-level insights. Tech Implementation: Hands-on experience deploying and driving adoption for legal tech (e.g., CLM, e-billing, or workflow automation), including an aptitude for quickly mastering new tools. Strategic Partnership: Demonstrated ability to act as a trusted advisor to senior leadership and collaborate effectively with cross-functional teams like Finance, IT, and Sales. Execution & Change Management: A "builder" mindset with a bias toward action and iteration, supported by the change management skills needed to ensure new processes actually stick. Effective Communication: Superior interpersonal and communication skills, characterized by a collaborative, low-ego approach to problem-solving. DESIRED SKILLS/EXPERIENCE: Leadership Proximity: Prior experience in a high-leverage role supporting executive leadership, such as Chief of Staff or Head of Legal Operations. Technological Innovation: Hands-on exposure to Generative AI tools, CLMs, and legal automation platforms. Advanced Qualifications: A JD, MBA, or professional certification in Legal Operations (e.g., CLOC) is helpful, but not required. We prioritize practical experience and a "builder" mindset. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Lead the design, implementation, and continuous improvement of People Team technology systems, ensuring seamless integration, security, and innovation. | Experience with HR technology, ADP Workforce Now, system integrations, and managing HRIS projects, with strong stakeholder and change management skills. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Position Overview: The People Technology Manager will drive the strategic vision, implementation, and optimization of the People Team technology stack, with a strong focus on ADP Workforce Now and broader HR systems architecture, ensuring seamless integration, automation, and scalability to support business growth. This role will also lead the exploration and implementation of AI-driven solutions to enhance People operations. The People Technology Manager will partner with cross-functional teams to identify, recommend, and implement technological solutions that streamline processes, improve user experience, and maximize efficiency. Responsibilities: • Lead the design, development, and continuous improvement of the People technology stack, ensuring alignment with business needs and People Team strategy. • Own the configuration, data integrity, security, and optimization of core People systems, including ADP Workforce Now, CultureAmp, and other People-related platforms. • Manage system integrations, ensuring seamless data flow between HR, Payroll, IT, Finance, and other relevant business functions. • Establish and oversee governance controls for People Team systems, ensuring compliance with internal policies, data privacy regulations, and external audit requirements. • Drive continuous innovation in People technology by identifying automation opportunities, reducing redundant processes, and improving user experience. • Collaborate with HR and IT teams to develop and execute system upgrade strategies, new feature rollouts, and platform enhancements. • Lead technical change management efforts, including training programs, documentation, and user adoption initiatives. • Grow with us as we develop and implement AI-driven solutions to enhance People functions and efficiency. • Partner with vendors and external consultants to evaluate and implement new technologies, negotiate contracts, and ensure service level agreements are met. • Stay informed about industry trends, emerging People technologies, and AI advancements to proactively enhance our technology capabilities. Qualifications: • Demonstrated experience in HR technology, HRIS management, or related roles. • Experience with ADP Workforce Now and other ADP modules. • Experience with automation tools and process optimization. • Demonstrated ability to manage HR technology roadmaps, system implementations, and cross-functional projects. • Knowledge of integration methodologies and experience managing HR system integrations with Payroll, Finance, and IT systems. • Familiarity with compliance and regulatory requirements related to HR data privacy and security. • Excellent problem-solving skills with the ability to analyze current processes, identify gaps, and implement innovative solutions. • Strong stakeholder management skills with the ability to collaborate across teams and influence decision-making. • Exceptional communication skills, both verbal and written, with the ability to translate technical concepts into business-friendly language. • Experience in project management and change management best practices. Perks & Benefits: • Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits The US base salary range for this position at the start of employment is $113,500 - $180,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: • Official Iterable website, Careers page: https://iterable.com/careers/ • Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Manage and develop SMS and messaging products, collaborate with teams to enhance user experience, and drive product strategy. | Experience in SMS messaging product management, B2B SaaS experience, understanding of compliance, and strong collaboration skills. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! About the role/team: As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the biggest and well-known brands in the world to take our world-class messaging products to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance. As a Product Manager, you will have ownership over a broad product portfolio and associated roadmap, delivering delightful and creative Channel experiences to our customers. This PM role has an SMS and Instant Messaging focus but will touch on other areas of strategic ownership. As a PM, you will dive deep, become an expert, and drive our SMS, Social Messaging and Push notification roadmaps forward. You will oversee product development for existing channels, branch into new channels, and develop cross-channel features. This is an essential role with the need for a PM to be versed in the SMS messaging landscape, and a strong collaborator who can partner with cross-functional teams to deliver market-leading mobile messaging products. The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help determine and prioritize product features that have a high impact on Iterable's business. You understand SMS technologies, have an understanding of delivery and compliance, are passionate about user experience and how customers work within our product. You are passionate about helping companies, both Iterable and our customers, grow. In this role, you’ll report to the Group Product Manager, Channels. One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description. In this role you'll get to: • Contribute to the success of our channels and help us grow and expand channels • Be the internal "voice of the customer" • Work with Customer Success, Engineering, Marketing, Sales, Delivery, Security and other PMs to ship products • Understand customer personas and use cases to establish product requirements and roll out new features and enhancements • Build use cases and determine product requirements to roll out new features and enhancements • Provide ongoing documentation of customer demands and product functionality • Research industry trends to identify new product features and opportunities We are looking for people who have: • Experience as a Product Manager focused on SMS messaging • Experience delivering products at a B2B SaaS company • Experience and understanding of the landscape for compliance in SMS • Strategic thinking and ability to prioritize high-impact features. • Excellent communication skills • Delivered intuitive UI experiences • Experience working with agile Engineering teams and tools like Jira • Experience with user testing and data analysis • Experience driving decisions based on business and technical data • Experience working in a shifting environment • Excellent collaboration skills with cross-functional teams, including Engineering, Design, and Customer Success, and internal SMEs Bonus points: • Experience with RCS, WhatsApp, Push Notifications, and other Social Channels • Familiarity with user growth and engagement strategies • Experience using data analysis tools (e.g. SQL, Excel, Looker) to bring insights • Prior work experience in B2B and B2C markets • Prior work or familiarity with the development of mobile or web applications. Perks & Benefits: • Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation The US base salary range for this position at the start of employment is $107,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: • Official Iterable website, Careers page: https://iterable.com/careers/ • Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

The Vice President of Customer Account Management will identify and recruit top account management talent while building and managing a high-performance team globally. They will also partner with marketing and Customer Success to execute and deliver on the company’s revenue plan. | The ideal candidate will have over 10 years of experience in enterprise-class software account management leadership and a proven track record of growing existing enterprise business. They should also have experience managing managers in a customer selling environment and be skilled in using CRMs and revenue tools. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Vice President, Customer Account Management (CAM) The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. Extensive experience with managing both a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR Position Details: Identify and recruit top CAM talent Build, manage and motivate a growing team of customer account managers Build, manage and motivate a team of customer operations specialists Experience in working with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field Own and report on the customer account team’s metrics and performance Partner with marketing and Customer Success to execute and deliver on company’s revenue plan The Ideal Candidate Will Have: 10+ years of enterprise-class software account management leadership experience Proven track record of growing existing enterprise business, typically $50k+ ARR Experienced building relationship with C-suite level decision makers over longer upsell sales cycles 3+ years experience managing managers in a customer selling Proven ability to grow, manage and motivate high performance customer account teams Experienced using CRMs, Business Intelligence and other revenue tools Operational experience in working with RevOps in designing salaries and quotas for individual contributors Experience with account segmentation, lead distribution and sales funnels Passion for learning and always improving yourself and the team around you Excellent communication skills and ability to work with cross-functional teams Bonus Points: Experience selling to enterprise e-commerce companies and other B2C verticals Experience with email marketing and/or marketing automationExperience building and managing professional services teams Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $228,000 - $285,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

The Business Systems Manager will provide operational support to help grow the business worldwide, focusing on scaling and maintaining GTM systems. Responsibilities include managing integrated applications, translating user requests into workable requirements, and supporting end-users of the Salesforce platform. | Candidates should have experience building and executing a GTM tools strategy and a deep understanding of Salesforce functionalities. Strong project management skills and the ability to communicate cross-functionally are essential. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make a difference: Iterable’s RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help admin tools and support end users in tools such as Salesforce, Outreach, Gong, Datafox, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description. You’ll get to: Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices Support our existing GTM tools and drive increased adoption across the team Manage reports and dashboards structure, both ad-hoc and for strategic initiatives Own, create, and maintain both internal and external documentation Support end-users of the Salesforce platform and integrated tools Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes Monitor system health and performance including proactively identifying and improving system processes Maintain and improve data cleanliness Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies We are looking for people who have: Experience building and executing a GTM tools strategy Experience using the following in Salesforce: APEX, flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader) Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing Understanding of how to manage, troubleshoot, and integrate tools into Salesforce Strong project management skills and ability to communicate cross-functionally Interest in and ability to learn administration of new tools Bonus points: Experience administering Salesforce for a 550+ person instance Knowledge of administering Outreach or Chili Piper a big plus Certifications (a plus) Salesforce Certified Administrator Salesforce Senior Certified Administrator Any other Salesforce Certifications Familiarity with Salesforce CPQ Familiarity with Apex Experience providing support to a SFDC instance in a hyper-growth SaaS company Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Day (First Friday off every month) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Daily lunch allowance Monthly Employee Wellness allowance Quarterly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $108,000 - $177,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Lead large-scale machine learning initiatives and deliver capabilities for scalable feature engineering and model training. Design, build, and deploy machine learning models that enhance user engagement. | Candidates should have 5+ years of experience in machine learning engineering or related fields, with proficiency in Python and experience in distributed systems. A product-minded approach and the ability to collaborate effectively are essential. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: We’re looking for a talented Senior Machine Learning Engineer to join a cross-functional machine learning team shaping the future of our platform’s AI capabilities. In this role, you’ll architect and develop robust systems for feature engineering and large-scale model training — collaborating across teams, navigating complex data challenges, and guiding technical direction. This is an exceptional opportunity for someone with a strong platform mindset who is passionate about building end-to-end ML workflows, enjoys tackling real-world data problems, and thrives on ownership from ideation through to deployment. You’ll play a pivotal part in designing reusable, scalable ML infrastructure, enabling teams to accelerate experimentation and bring intelligent features to life. While specific domain expertise in certain ML methods is a plus, what matters most is your ability to identify impactful opportunities, prototype new solutions, and continuously advance our platform’s machine learning capabilities. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. How You Will Make a Difference: Independently lead large-scale machine learning initiatives—delivering capabilities for scalable feature engineering, data processing, and model training on Databricks. Design, build, and deploy machine learning models that enable our partners to reach the right user with the right message at the right time. Own the complete lifecycle of ML platform features: from requirements gathering and architecture, through implementation, deployment, and post-launch support. Shape architectural decisions aimed at building robust, reusable, and highly available ML infrastructure that raises the bar for engineering and data science excellence. Mentor colleagues through code reviews, technical design sessions, and knowledge sharing, helping grow a strong culture of engineering rigor and learning. We Are Looking for People Who: Have 5+ years of experience in machine learning engineering, data infrastructure, or platform engineering, preferably in a SaaS environment. Demonstrate a strong track record leading multi-stakeholder projects that deliver platform features, scalable ML tooling, or end-to-end training systems. Show proficiency with Python (with a preference for experience in distributed data processing environments like Databricks, Spark, or similar platforms). Bring hands-on experience with large-scale data pipelines, distributed systems, and cloud data storage (Databricks Delta, Spark, Kafka, Postgres, etc.). Exhibit a product-minded approach: comfortable partnering with product managers and data practitioners to balance trade-offs across usability, scalability, and complexity. Possess curiosity and adaptability to master new ML and data technologies, frameworks, and best practices. Communicate and collaborate effectively within remote and distributed teams. Bonus Points Experience building or operating ML platforms on Databricks. Scala development experience Familiarity with ML workflow orchestration tools (e.g., MLflow, Kubeflow, Airflow) and interest in automating model development, testing, and deployment. Exposure to generative AI or large language model workflows within an agentic or conversational UX context. Experience designing developer-facing APIs or tools to empower other ML engineers or data scientists. Success working in remote-first or globally distributed engineering organizations. Perks & Benefits: Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $133,500 - $212,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Lead and scale a Business Insights team to develop data-driven strategies, align stakeholders on KPIs, improve data governance, and drive analytics solutions across departments. | Proven leadership managing teams, deep understanding of business insights infrastructure, experience with Sigma, Hightouch, Snowflake, and ability to lead data strategy in a fast-paced tech environment. | Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As a Director on Iterable’s Business Insights team, you will play a key role in enabling a wide array of initiatives across the organization. You will lead a team of Data Analysts and Data Engineers to develop and execute data-driven strategies for a variety of departments (sales, marketing, finance, people, product, engineering, business development, etc.). One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. In this role you’ll get to: • Partner with executive leadership to drive strategy through data, helping Iterable make smart, informed decisions across all departments. • Align cross-functional stakeholders around consistent KPIs, metrics, and business reporting to fuel strategic initiatives and operational execution. • Establish and refine business processes, data governance, and operational cadences to improve speed, agility, and accuracy. • Lead the development of the data warehouse and continuously evaluate effectiveness in meeting the organization’s business intelligence outcomes and adjust design, architecture, approach, etc. as necessary. • Take a leadership role in designing and producing analytics and business intelligence solutions such as reports, dashboards, and apps as needed. • Proactively surface competency gaps and/ needs across organization and teams and developing plans to address gaps/needs. • Develop processes, controls and monitoring to ensure documentation of data processes, controls, assets, etc. • Effectively communicate and demonstrate the strategic goals and tactical benefits of applied data. • Design and implement scalable tools and frameworks to monitor business health, identify opportunities, and drive efficiencies. • Drive long-term success of Iterable’s investments in the Business Insights team by developing programs to scale data literacy and insights adoption company-wide. We are looking for people who have: • Proven leadership experience managing and scaling teams across multiple business functions. • Understanding of Business Insights tool infrastructure • Deep understanding of technology company GTM, Product, and People data with a passion for making data useful, trustworthy, and actionable. • Sigma, Hightouch, and Snowflake, development experience • Ability to foresee the needs of department and company level data • Ability to thrive in a fast-paced, dynamic environment and anticipate business needs before they arise. • A growth mindset and the ability to lead through change with humility and clarity. Bonus points: • Expert knowledge of SaaS company key metrics across departments; common uses and limitations. • Experience implementing Sigma, dbt and Snowflake. • Proven track record of building or scaling a BI function. • Expertise in data modeling, data pipelines, and process automation. • Background in analytics strategy and insights communication to senior leadership. Perks & Benefits: • Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation The US base salary range for this position at the start of employment is $177,500 - $240,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: • Official Iterable website, Careers page: https://iterable.com/careers/ • Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.