IT Solutions Consulting LLC

Provide strategic IT guidance to clients, manage client relationships, and develop technology roadmaps. | Minimum 2 years in IT account management or technical industry, with strong communication skills and understanding of IT environments. | About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Associate Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Associate Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills. A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be willing to take the initiative and learn and have strong written and verbal communication skills. Requirements Responsibilities: Committed to act as the primary client advocate ensuring client satisfaction and client retention. Serve as the trusted technology advisor responsible for defining and directing IT strategy for distinct client list of medium to enterprise-sized clients and house accounts/SMB client base. Create and deliver bi-annual Strategic Advisor report and 5-year roadmaps for managed clients. Maintain in-depth understanding of clients’ business to align technology recommendations and solutions with business goals. Host and attend regular cadence meetings with clients, while documenting each client interaction in a timely and accurate matter. Perform IT risk planning and implement management strategies to improve overall security posture. Engage in IT budget planning and management of day-to-day IT operations. Ownership and management of accurate client invoicing and quarterly true ups. Manage and maintain c-level and senior level relationships with medium and large organizations. Regularly set and follow through with expectations of C-level contacts via effective verbal and written communication. Collaborate with the Strategic Advisors and Director, Customer Success, to interpret account management processes, goals, challenges, and concerns. Manage documenting technical environments in a consistent and organized fashion. Balance client account priorities with the company’s internal business processes. Experience Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment General understanding of on-premises and cloud-based networking environments. General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.). Excellent customer service skills and ability to work with a variety of businesses, technologies, and personalities. Strong presentation skills both in-person and virtually using MS Teams. Proven ability and desire to stay current with the latest technology trends, shifts in the market. Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.). Proven ability to follow established processes to produce standard results. Excellent follow-through skills and the ability to anticipate and address business needs proactively. Possess a strong work ethic; self-motivated with a desire to take initiative and look for ways to improve processes and create efficiencies; have a strong sense of urgency. Excellent time management and organizational skills in managing through multiple priorities with overlapping tasks across multiple businesses. Team-oriented attitude balanced with the ability to work independently with minimal supervision. Strong analytical, problem-solving, and project management skills. Understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified Understanding of NIST Framework Standards Understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc. Experience Minimum of 2 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices. Previous MSP experience strongly preferred. Bachelor’s degree in business administration, Communications, Computer Science, or related fields (preferred). Compensation Package ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Associate Engineer, Managed Services is responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. This role includes managing service tickets, providing remote support, and collaborating with various technical teams to resolve issues. | Candidates should have a Bachelor's Degree or equivalent experience, along with 1 year of experience as a Network Administrator and 2+ years as a level 1 helpdesk technician. Strong communication skills and the ability to troubleshoot hardware and software are essential. | Description About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. Requirements Responsibilities: Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe. Provide superior service to customers and clients with limited supervision consistently. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service. Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies. Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc. Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam. Produce detailed service reports regularly and communicate updates or changes internally and to the clients. Participate in a week-long on-call rotation a few times per year. Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions in Anaheim, CA or at times working from home Experience Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Confident and comfortable with client facing activity. Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Ability to lift at least 50 pounds and be comfortable with climbing up step ladders. Experience: Bachelor's Degree, or equivalent level of experience in related field 1 years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. 2+ years as a level 1 helpdesk technician triaging reported issues and incidents by customers. Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. Experience with a ticketing system, such as ConnectWise Manage Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred. Experience working with and providing support utilizing Remote Management Tools. Certificates, Licenses, Registrations: CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus Compensation Package This position is eligible for a base salary ($27 - $31 hourly) plus bonus. Additionally, ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Provide tier one technical support via calls, email, and in-person, troubleshoot hardware/software issues, escalate incidents, and maintain documentation. | Requires 1+ years professional experience, call center experience preferred, knowledge of Microsoft and Mac OS, and certifications like CompTIA A+ preferred. | Description About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Technician, Managed Services provides initial, tier one technical support to customers via inbound calls, email, in-person meetings and video calling by handling inquiries and troubleshooting basic technical product-related issues. The ideal candidate is a dedicated, relentless problem solver who gathers information to identify and assess the nature of the problem under moderate supervision. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. Requirements Responsibilities: • Assist in monitoring and troubleshooting incidents based on established documentation to identify the nature and resolution of problems and perform incident escalation as needed. • Responsible for routing incoming requests, incidents, or changes to the appropriate resolver groups if unable to troubleshoot the incident based on the established list of responsibilities. • Must have excellent troubleshooting skills, be able to triage a customer's issue based on the response catalogue, getting to the root of the problem in a timely matter and document issue(s). • Provide hardware/software support, documentation, support logs and other related information throughout the troubleshooting process. • Adhere to response catalogue and established team processes and ensure consistent services across all tickets and issues. • Interacts and works directly with internal teams and vendors to escalate technical concerns, provide customer updates, and drive incidents to resolution. • Provide support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. Experience Knowledge, Skills, and Abilities: • Strong oral and written communication skills • Effective time management and multi-tasking skills • Maintains the ability to stay organized and be detail-oriented • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment • Knowledge of remote management tools • Ability to troubleshoot and configure workstations and hardware such as: printers, laptops, etc. • Ability to lift at least 50 pounds Experience: • A minimum of one years' work experience in a professional services position with strong communication and interpersonal skills amongst team members and customers • Preferred experience of 6 months working in a call center environment • Bachelor's degree in a related discipline or equivalence of professional work • Experience with Office 365 and Microsoft's Software/Applications: Excel, Outlook, Word, Teams • Experience with any of the following systems: ConnectWise, Solarwinds, Cisco • Experience with Mac OS • Understanding of SharePoint, OneDrive Certificates, Licenses, Registrations: • CompTIA A+ certification, Microsoft Windows certification and/or Apple Mac OS certification a plus. Compensation Package ITS offers a full benefits package, including: • Rich Medical and prescription plans • Dental & Vision • Paid Holidays and Flexible Paid Time Off • 401K/401K Roth with Safe Harbor matching • Stock Appreciation Rights • Company-paid life insurance, long-term and short-term disability insurance • Company-paid mental health support & financial wellness services • FSA for medical and dependent care • HSA option with compatible medical plan • Company-paid training, materials, and exams • Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Associate Engineer, Managed Services is responsible for supporting multiple clients and handling inquiries on the Service Desk. This role includes managing service tickets, providing remote support, and collaborating with internal teams and vendors to resolve technical issues. | Candidates should have a Bachelor's Degree or equivalent experience, with at least 1 year of experience as a Network Administrator and 2+ years as a helpdesk technician. Strong communication skills and the ability to troubleshoot various technologies are essential. | Description About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. Requirements Responsibilities: Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe. Provide superior service to customers and clients with limited supervision consistently. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service. Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies. Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc. Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam. Produce detailed service reports regularly and communicate updates or changes internally and to the clients. Participate in a week-long on-call rotation a few times per year. Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions in Anaheim, CA or at times working from home Experience Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Confident and comfortable with client facing activity. Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Ability to lift at least 50 pounds and be comfortable with climbing up step ladders. Experience: Bachelor's Degree, or equivalent level of experience in related field 1 years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. 2+ years as a level 1 helpdesk technician triaging reported issues and incidents by customers. Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. Experience with a ticketing system, such as ConnectWise Manage Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred. Experience working with and providing support utilizing Remote Management Tools. Certificates, Licenses, Registrations: CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus Compensation Package ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Associate Engineer, Managed Services is responsible for supporting multiple clients and handling inquiries on the Service Desk. This role includes managing service tickets, providing technical assistance, and ensuring excellent customer service. | Candidates should have a Bachelor's Degree or equivalent experience, with at least 1 year of experience as a Network Administrator and 2+ years as a helpdesk technician. Strong communication skills and the ability to troubleshoot various technologies are essential. | Description About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. Requirements Responsibilities: Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe. Provide superior service to customers and clients with limited supervision consistently. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service. Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies. Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc. Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam. Produce detailed service reports regularly and communicate updates or changes internally and to the clients. Participate in a week-long on-call rotation a few times per year. Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions in Anaheim, CA or at times working from home Experience Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Confident and comfortable with client facing activity. Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Ability to lift at least 50 pounds and be comfortable with climbing up step ladders. Experience: Bachelor's Degree, or equivalent level of experience in related field 1 years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. 2+ years as a level 1 helpdesk technician triaging reported issues and incidents by customers. Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. Experience with a ticketing system, such as ConnectWise Manage Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred. Experience working with and providing support utilizing Remote Management Tools. Certificates, Licenses, Registrations: CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus Compensation Package ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Associate Engineer, Managed Services is responsible for supporting multiple clients and handling inquiries on the Service Desk. This role includes managing service tickets, providing remote support, and collaborating with advanced technician groups to resolve technical issues. | Candidates should have a Bachelor's Degree or equivalent experience, with at least 1 year as a Network Administrator and 2+ years as a level 1 helpdesk technician. Strong communication skills and the ability to troubleshoot various technologies are essential. | Description About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. Requirements Responsibilities: Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe. Provide superior service to customers and clients with limited supervision consistently. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service. Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies. Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc. Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam. Produce detailed service reports regularly and communicate updates or changes internally and to the clients. Participate in a week-long on-call rotation a few times per year. Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions or at times working from home Experience Knowledge, Skills, and Abilities: Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Confident and comfortable with client facing activity. Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Ability to lift at least 50 pounds and be comfortable with climbing up step ladders. Experience: Bachelor's Degree, or equivalent level of experience in related field 1 years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. 2+ years as a level 1 helpdesk technician triaging reported issues and incidents by customers. Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. Experience with a ticketing system, such as ConnectWise Manage Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred. Experience working with and providing support utilizing Remote Management Tools. Certificates, Licenses, Registrations: CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus Compensation Package ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Senior Engineer, Automation is responsible for executing automation solutions that improve efficiency across departments by integrating various tools. This role involves collaborating with internal stakeholders and maintaining documentation and automation inventories. | Candidates should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with proven experience in automation and tools management. Strong problem-solving and communication skills are essential for effectively interacting with clients and team members. | Description About ITS Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary The Senior Engineer, Automation is responsible for executing automation solutions that improve efficiency across departments by integrating tools such as BPA, PSA, and RMM. This role involves collaborating with internal stakeholders and maintaining documentation and automation inventories. Additionally, the Senior Engineer acts as an advocate for automation, staying current with industry trends and effectively communicating technical concepts to both clients and non-technical audiences. Requirements Responsibilities Support automation opportunities across various departments. Develop and implement automation solutions. Work with internal stakeholders across the organization to integrate automation tools and processes. Utilize tools such as RPA, PSA, and RMM to securely streamline business processes. Provide guidance to Engineers on automation tools and best practices. Develop and maintain documentation for automation processes and procedures. Manage an inventory of automations, tools and coding repositories. Maintain relationships with tools vendors and stay atop industry trends. Drive adoption of automation initiatives by acting as an evangelist to the organization. Ability to break down complex concepts for non-technical stakeholders. Present internal stakeholders and to clients. Participate in weekly sprint meetings. Experience Knowledge, Skills, and Abilities Python and PowerShell experience preferred. Business Process Automation Experience (Rewst, PowerAutomate, UiPath or Similar) Previous experience with Rewst preferred. PowerBI, BrightGauge or Similar. Proven experience in automation and tools management, preferably within an MSP environment. Previous experience with hands-on automation experience. Experience working with RMMs and Ticketing Systems. General working knowledge of IT systems such as cloud computing, networking, storage and software. Strong problem-solving skills. Excellent communication and interpersonal skills to effectively interact with clients and team members. Ability to work independently and manage multiple tasks simultaneously. Experience: Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience. Multiple Core Automation Deployments Compensation Package ITS offers a full benefits package, including: Comprehensive Group Benefits Program Paid Holidays and Vacation Company-paid life Employee Assistance Program Company-paid training, materials, and exams Performance-based bonuses Flexible/hybrid work arrangements IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws. We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.