IST Management Services

Providing administrative and hospitality support, including mail handling, copying, reception, and courier duties. | High school diploma, computer skills, ability to lift up to 55 pounds, and good communication skills. | Overview: IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management. This is a part-time, direct-hire position. We pride ourselves on upward mobility for our employees and a commitment to excellence for our clients. Customer Service Office Associate is responsible for overseeing and executing all corporate services at the client's site, including: Scanning mail, hospitality, conference room set ups, mail, shipping & receiving, copy services, front desk reception coverage, light courier duties and periodic bank runs. Upkeep of the corporate office environment and common spaces (cleaning, organizing, stocking), and basic office services and administrative work as assigned. Ideal candidates are self-starters with great attention to detail. Compensation: USD $16/hr to USD $18/hr Hours: Monday-Friday When needed during regular business hours 8-5pm Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, Bonus Incentives Responsibilities: • Scanning and assigning the mail • Maintain the highest levls of customer care and demonstrate a friendly and copperative attitude • Consistenly adhere to business procedures guidelines • Pantry and hospitality support • Provide back-up receptionist • Copy services - demonstrating flexibility in satisfying customer demands in a high volume, production environment • Handing time-sensitive and/or confidential information and materials • Taking direction from supervisor or site manager • Participating in cross-training • Courier delivery and pick up in a 5-block radius. • Maintain all logs and reporting documentation with attention to detail • Adhering to all safety procedures Qualifications: • High school diploma or GED equivalent - college degree is a plus and allows a fast track plan to management • Scanning Exp a plus • Legal Exp a plus • Must have the ability to move items and be on your feet for long periods of time. • Excellent verbal and written communication skills • Hospitality, reception or conference room experience is a plus • Prior mail or copy experience is a plus • Computer savvy • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy • Access to reliable transportation to and from job site • Capable of lifting up to 55 pounds with aid • Willingness to be cross trained IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform National Director of Talent Acquisition, Sydney Ayers, by following this link http://www.istmanagement.com/talent-acquisition-team.html for direct contact information.

Performing administrative and support tasks such as mail handling, reception, copying, and courier duties in a corporate environment. | High school diploma or GED, computer literacy, physical ability to lift up to 55 pounds, and reliable transportation. | Overview IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management. This is a part-time, direct-hire position. We pride ourselves on upward mobility for our employees and a commitment to excellence for our clients. Customer Service Office Associate is responsible for overseeing and executing all corporate services at the client's site, including: Scanning mail, hospitality, conference room set ups, mail, shipping & receiving, copy services, front desk reception coverage, light courier duties and periodic bank runs. Upkeep of the corporate office environment and common spaces (cleaning, organizing, stocking), and basic office services and administrative work as assigned. Ideal candidates are self-starters with great attention to detail. Compensation: USD $16/hr to USD $18/hr Hours: Monday-Friday When needed during regular business hours 8-5pm Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, Bonus Incentives Responsibilities Scanning and assigning the mail Maintain the highest levls of customer care and demonstrate a friendly and copperative attitude Consistenly adhere to business procedures guidelines Pantry and hospitality support Provide back-up receptionist Copy services - demonstrating flexibility in satisfying customer demands in a high volume, production environment Handing time-sensitive and/or confidential information and materials Taking direction from supervisor or site manager Participating in cross-training Courier delivery and pick up in a 5-block radius. Maintain all logs and reporting documentation with attention to detail Adhering to all safety procedures Qualifications High school diploma or GED equivalent - college degree is a plus and allows a fast track plan to management Scanning Exp a plus Legal Exp a plus Must have the ability to move items and be on your feet for long periods of time. Excellent verbal and written communication skills Hospitality, reception or conference room experience is a plus Prior mail or copy experience is a plus Computer savvy Ability to effectively work individually or in a team environment Competency in performing multiple functional tasks Ability to meet employer's attendance policy Access to reliable transportation to and from job site Capable of lifting up to 55 pounds with aid Willingness to be cross trained IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform National Director of Talent Acquisition, Sydney Ayers, by following this link http://www.istmanagement.com/talent-acquisition-team.html for direct contact information.

Lead and develop multiple teams at client sites, manage client relationships, and oversee various operational services. | Minimum 3 years managing facilities or business services, managing multiple sites and teams of 10+, with strong communication and organizational skills. | Overview This is a fantastic opportunity to apply your knowledge of facilities management and business services as Operations Manager with IST Management. Lead and develop multiple teams of business support professionals at client sites throughout the in the St. Louis, MO metro and surrounding areas. Take ownership of client communication and relationships, including off-site at networking and entertainment functions. Follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have at least 3 years' experience managing facilities management or business/office services operations including mail, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred. Schedule and Location The Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Operations Manager will travel to and visit each of their 8-10 client sites in the greater in the STL area every 1-2 weeks, and will perform other related work remotely. The Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Operations Manager must have access to reliable transportation, including to sites not along public transportation routes. While most sites are centralized around STL, position territory also includes Overland Park, KS, DeSoto, KS and O'Fallon, IL. Position may require occasional air travel. Compensation While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $110,000.00 - $110,000.00+ per year IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, and bonus incentives. Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! Responsibilities The Operations Manager will lead and develop multiple teams of business support professionals at client sites throughout the in the St. Louis metro and surrounding areas, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other duties include: Traveling to client sites regularly - 8-10 sites totalling ~30FTEs with more expected in 2026 Partner with corporate support teams to continue IST Management's sustained growth; attend appointments with sales representatives; work with corporate recruiting team and site leadership to manage the recruiting process on site and off - including training and retention Maintain effective written and oral communications with clients, employees, and leadership; reporting Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, including: facilities services, mailroom and copy center services, corporate hospitality, janitorial and cleaning services, event planning and execution, vendor management, and more Manage renewals and contract amendments working directly with clients; budget and expense control Maximize productivity through efficient use of standard operating procedures and development/implementation of new best practices May be required to assist in implementing new site start-ups outside of home state; may be required to travel to other locations outside of home state to manage sites on occasion Cross training for other functions; tasks as assigned Qualifications Candidates must have at least 3 years' experience managing facilities management or business/office services operations, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred. Other qualifications include: Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite Excellent communication skills, verbal and written Knowledge of supervisory techniques to manage, motivate and train employees; must have ability to multi-task, manage multiple accounts, and establish priorities Must have attention to detail and ability to critically think through and resolve problems A valid driver’s license and/or access to reliable transportation, including to sites not along public transportation routes Ability to lift up to 55 pounds; standing for long periods of time; significant walking High school diploma or GED equivalent is required IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Provide end-to-end support and troubleshooting for eDiscovery applications. Manage incidents and requests while ensuring adherence to established SLAs. | Candidates must have legal US authorization to work and an associate’s degree in a relevant field. A minimum of 2 years in legal support or application support is required, along with experience in eDiscovery applications. | Overview Overview - eDiscovery Applications Support Engineer This is a full time, direct hire, remote position. The eDiscovery Applications Support Engineer is a hands-on technical role responsible for providing end-to-end support and maintenance of mission-critical eDiscovery applications, including Relativity, Nuix, Reveal, Brainspace, and other leading platforms. This position is accountable for maintaining uptime, resolving application issues, performing upgrades, and delivering high-quality support for internal teams and clients. Engineers in this role are expected to troubleshoot complex technical problems, manage incidents within established SLAs, and act as trusted technical resources for eDiscovery applications. Compensation Base salary will range based on experience as a Level I, II, or III Applications Support Engineer. $70,000.00 - $130,000.00/yr Benefits Medical, Dental, Vision, 401K, Long and Short Term Disability, Pet Insurance, Paid Time Off accrued at a rate of 15.33 hours at the end of each full month worked, 7 paid holidays, Bonus Incentives Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a full range of litigation support services and facilities management and office services. IST Management is a Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! Responsibilities Responsibilities: Provide end-to-end support and troubleshooting for Relativity, Nuix, Reveal, Brainspace, andother leading eDiscovery platforms Administer and maintain user accounts, groups, and permissions Manage incidents and requests through Jira Service Management, ensuring SLA adherence Create, improve, and maintain technical documentation in Confluence to ensure accuracy, consistency, and accessibility Troubleshoot and resolve application issues, including Microsoft SQL Server database-related problems Participate in a 24/7 on-call rotation to ensure system availability and responsiveness Collaborate with IT and project teams to resolve incidents, fulfill requests, and deliver project work Document processes and contribute to continual improvement of workflows, automation, and efficiency Support environment provisioning, system builds, patching, configuration management, and security initiatives (e.g., risk assessments, vulnerability scanning) Participate in Scrum team activities to plan and execute strategic initiatives. Take direction from supervisor and adhere to all company policies and safety standards Qualifications Candidates must have legal US authorization to work for any employer. Other qualifications include: Associate’s degree in Computer Science, Information Technology, or equivalent experience Minimum 2+ years in legal support, application support, or technical support Experience in Relativity, Nuix, Reveal, Brainspace, and other eDiscovery applications is preferred Solid experience with Microsoft SQL Server, including query execution, performance tuning, and troubleshooting Scripting experience to automate tasks and processes Familiarity with Atlassian tools (Jira, Confluence) Relativity certification (RCA) preferred ITIL certification or familiarity with ITIL practices Knowledge of legal technology workflows, the EDRM Framework, and industry best practices Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills with a customer service focus IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. “We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.” “We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance” Application deadline at this time: 12/31/25