IST Management Services

Design, implement, and optimize enterprise infrastructure environments supporting legal technology and eDiscovery platforms with end-to-end administration and technical consulting. | Bachelor's degree in Computer Science or related field and professional experience in systems engineering and cloud platforms with proficiency in Windows Server, SQL Server, and scripting languages like PowerShell or Python. | Overview The IT Systems Engineer is responsible for designing, implementing, supporting, and optimizing enterprise infrastructure environments that power the organization's legal technology, eDiscovery, and managed services offerings. This role combines expertise in systems engineering, cloud infrastructure, networking, virtualization, storage, databases, and security to deliver reliable, scalable, and secure solutions for both internal operations and customer-facing platforms. As part of the Infrastructure team, the Systems Engineer serves as both a technical expert and implementation resource, supporting complex eDiscovery and legal technology environments while also participating in infrastructure consulting and professional services engagements. The engineer works closely with customers, project managers, developers, support teams, and business stakeholders to execute infrastructure projects, resolve critical technical issues, and maintain highly available production environments. This role is ideal for a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is comfortable balancing operational support, project execution, and customer-facing consulting responsibilities. Schedule The position operates on a staggered schedule designed to provide extended operational coverage *including evenings, weekends, and participation in an on-call rotation*. Compensation $90,000.00 - $160,000.00 pending experience level and qualifications for IT Systems Engineer I, II, or III Location and Travel This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta, GA, Chicago, IL, or Ashburn, VA is a plus but is not required. About IST Management IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing+hosting, court reporting, collections/forensics, managed review, managed services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! Check us out at istmanagement.com for more information. Responsibilities Design, implement, support, and optimize enterprise infrastructure environments supporting legal technology, eDiscovery platforms, managed services, and internal business operations. Provide end-to-end administration and support for servers, networking, cloud infrastructure, virtualization platforms, databases, storage systems, and security technologies. Design and deploy infrastructure solutions including Windows Server environments, VMware, Azure, AWS, Microsoft 365, networking, storage, and related technologies. Participate in customer-facing consulting engagements, including infrastructure assessments, solution design, implementation planning, migrations, and operational improvements. Collaborate with customers, project managers, developers, support teams, and business stakeholders to successfully deliver infrastructure projects and strategic initiatives. Troubleshoot and resolve complex technical issues involving operating systems, networking, cloud services, virtualization, databases, storage platforms, and enterprise applications. Administer and maintain Microsoft SQL Server environments, including performance optimization, backup and recovery, security, and availability. Develop and maintain automation, scripting, and Infrastructure-as-Code solutions to improve operational efficiency, consistency, and scalability. Implement and support containerized and cloud-native technologies where appropriate to improve application portability, resiliency, and performance. Monitor infrastructure health, capacity, performance, and availability across customer and corporate environments, proactively identifying and addressing potential issues. Participate in security initiatives including vulnerability remediation, patch management, system hardening, access control, and risk reduction activities. Contribute to architecture, technology selection, capacity planning, disaster recovery, business continuity, and infrastructure lifecycle management efforts. Produce and maintain accurate technical documentation, system diagrams, operational procedures, implementation plans, and knowledge base articles. Serve as an escalation point for advanced technical issues, major incidents, and critical customer-impacting events. Mentor team members and contribute to a culture of continuous learning, knowledge sharing,and operational excellence. Travel to customer locations, offices, or data centers as required to support projects,implementations, and operational needs. Qualifications Required Education Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and professional experience Experience Relevant experience in IT infrastructure, systems engineering, systems administration, or related technical disciplines commensurate with the position level Strong experience supporting enterprise infrastructure technologies, including Windows Server, virtualization platforms, networking, storage, and Microsoft 365 Experience with public cloud platforms, including Microsoft Azure and/or Amazon WebServices (AWS) Solid understanding of enterprise networking concepts, including routing, switching, firewalls, VPNs, DNS, DHCP, and network troubleshooting Experience administering and troubleshooting Microsoft SQL Server environments Scripting and automation experience using PowerShell, Python, or similar technologies Experience implementing infrastructure changes and supporting production environments with a focus on reliability, performance, and security Other Strong analytical, troubleshooting, problem-solving, and decision-making skills Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical stakeholders Ability to work independently and exercise sound technical judgment in a fast-paced environment Ability to participate in a staggered work schedule, after-hours maintenance activities, weekend coverage, and on-call rotations as required Preferred Experience supporting legal technology and eDiscovery platforms, including Reveal, Relativity, Nuix, or similar technologies Experience delivering customer-facing consulting, professional services, or infrastructure implementation engagements Experience designing and implementing cloud and hybrid-cloud infrastructure solutions Experience with Infrastructure as Code (IaC), configuration management, automation, or related infrastructure deployment methodologies Experience with containerization and orchestration technologies, including Docker, Kubernetes, ECS, or similar platforms Experience with Atlassian products, including Jira and Confluence Experience supporting environments within regulated, compliance-driven, or highly secure industries Relevant industry certifications, including Microsoft, VMware, Cisco, AWS, Azure, security, or related technologies Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply. IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Manage multiple site operations and client relationships to ensure service quality and operational efficiency across a regional portfolio. | Experience managing multiple people-based office services and facilities management accounts, strong communication and supervisory skills, and ability to travel within the region. | Overview: This is a fantastic opportunity to apply your knowledge of facilities management and business services as Regional Operations Manager with IST Management. The Regional Operations Manager maintains and grows existing accounts and manages Operations Managers, Site Managers and Site Supervisors at various locations including, but not limited to, mail, copy, fax and other administrative services mainly in the St. Louis MO region and surrounding area, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have significant experience managing multiple people-based office services and facilities management accounts for multiple customers. Prior legal account management experience highly preferred. Schedule and Location The Regional Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Regional Operations Manager will travel to and visit client sites in the St. Louis region as necessary to maintain client relationships and operations needs, and will perform other related work remotely. While most sites are centralized around STL, position territory also includes Overland Park, KS, DeSoto, KS and O'Fallon, IL. The Regional Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Regional Operations Manager must have access to reliable transportation, including to sites not along public transportation routes. Compensation While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $120,000.00 - $130,000.00+. IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, 7 paid holidays, pet insurance and bonus incentives. Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! Responsibilities: The Regional Operations Manager maintains and grows existing accounts and manages Operations Managers, Site Managers and Site Supervisors at various locations including, but not limited to, mail, copy, fax and other administrative services in the St. Louis and surrounding region, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other responsibilities include: Essential Job Functions: • Maintain effective written and oral communications with clients, employees and the operations team • Assist Regional Vice President and National Account Manager by going on joint appointments to meet with existing and potential clients • Prioritize work and deploy staff as required to ensure client needs are met in regards to on-time delivery of services and quality of work • Manage recruitment • Manage contract renewals and amendments • Ensure all work standards are met on a consistent basis • Manage contract labor compliance and control labor expenses • Ensure that Site Supervisors and Site Managers accurately prepare and distribute management reports in a timely manner • Ensure productivity maximization through the efficient use of standard operating procedures • Develop new procedures to improve site operations and lower costs • Manage, train and coach Site Supervisors and Site Managers by developing work environments that promote high motivations and client satisfaction • Ensure the safe and proper use of equipment by all employees • Work with Human Resources Department in conducting investigations and addressing employee conflicts • Participate in weekly Operations Conference Call • Conduct monthly site audits to ensure compliance with company procedures and protocols • Ensure all sites close out correctly each month in order to ensure proper client billing Non-Essential Job Functions: • Assist Implementation Managers with implementing new accounts • Delegate operations management; ensure management of sites temporarily in absence of Site Supervisor or Site Manager Qualifications: Candidates must have significant experience managing multiple people-based office services and facilities management accounts for multiple customers. Prior legal account management experience highly preferred. Other qualifications include: • Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite • Excellent communication skills, verbal and written • Knowledge of supervisory techniques to manage, motivate and train employees; must have ability to multi-task, manage multiple accounts, and establish priorities • Must have attention to detail and ability to critically think through and resolve problems • A valid driver’s license and/or access to reliable transportation, including to sites not along public transportation routes • Ability to lift up to 55 pounds; standing for long periods of time; significant walking • High school diploma or GED equivalent is required IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Provide end-to-end support and troubleshooting for eDiscovery applications. Manage incidents and requests while ensuring adherence to established SLAs. | Candidates must have legal US authorization to work and an associate’s degree in a relevant field. A minimum of 2 years in legal support or application support is required, along with experience in eDiscovery applications. | Overview Overview - eDiscovery Applications Support Engineer This is a full time, direct hire, remote position. The eDiscovery Applications Support Engineer is a hands-on technical role responsible for providing end-to-end support and maintenance of mission-critical eDiscovery applications, including Relativity, Nuix, Reveal, Brainspace, and other leading platforms. This position is accountable for maintaining uptime, resolving application issues, performing upgrades, and delivering high-quality support for internal teams and clients. Engineers in this role are expected to troubleshoot complex technical problems, manage incidents within established SLAs, and act as trusted technical resources for eDiscovery applications. Compensation Base salary will range based on experience as a Level I, II, or III Applications Support Engineer. $70,000.00 - $130,000.00/yr Benefits Medical, Dental, Vision, 401K, Long and Short Term Disability, Pet Insurance, Paid Time Off accrued at a rate of 15.33 hours at the end of each full month worked, 7 paid holidays, Bonus Incentives Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a full range of litigation support services and facilities management and office services. IST Management is a Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! Responsibilities Responsibilities: Provide end-to-end support and troubleshooting for Relativity, Nuix, Reveal, Brainspace, andother leading eDiscovery platforms Administer and maintain user accounts, groups, and permissions Manage incidents and requests through Jira Service Management, ensuring SLA adherence Create, improve, and maintain technical documentation in Confluence to ensure accuracy, consistency, and accessibility Troubleshoot and resolve application issues, including Microsoft SQL Server database-related problems Participate in a 24/7 on-call rotation to ensure system availability and responsiveness Collaborate with IT and project teams to resolve incidents, fulfill requests, and deliver project work Document processes and contribute to continual improvement of workflows, automation, and efficiency Support environment provisioning, system builds, patching, configuration management, and security initiatives (e.g., risk assessments, vulnerability scanning) Participate in Scrum team activities to plan and execute strategic initiatives. Take direction from supervisor and adhere to all company policies and safety standards Qualifications Candidates must have legal US authorization to work for any employer. Other qualifications include: Associate’s degree in Computer Science, Information Technology, or equivalent experience Minimum 2+ years in legal support, application support, or technical support Experience in Relativity, Nuix, Reveal, Brainspace, and other eDiscovery applications is preferred Solid experience with Microsoft SQL Server, including query execution, performance tuning, and troubleshooting Scripting experience to automate tasks and processes Familiarity with Atlassian tools (Jira, Confluence) Relativity certification (RCA) preferred ITIL certification or familiarity with ITIL practices Knowledge of legal technology workflows, the EDRM Framework, and industry best practices Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills with a customer service focus IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. “We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.” “We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance” Application deadline at this time: 12/31/25