IRONSCALES

The MSP Channel Development Manager will recruit new MSP partners and establish relationships to drive partner success. This role involves significant travel and requires a consultative approach to develop leads and close deals. | Candidates should have at least 3 years of experience in channel development within the cybersecurity sector. Strong presentation, negotiation skills, and an entrepreneurial mindset are essential for success in this role. | Description If you are passionate about driving innovation, enabling partner success, and building industry-leading programs, we want to hear from you. Apply today to be part of the IRONSCALES team and lead the charge in revolutionizing the MSP landscape. IRONSCALES is a leading provider of self-learning, AI-driven email security solutions that continuously detect and remediate advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality, and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join us today! Role Overview: The MSP Channel Development Manager (CDM) will be responsible for recruiting net new MSPs (via direct and distribution) into the IRONSCALES’ global MSP program within the territory assigned. The ideal candidate will have prior channel development experience working for either cybersecurity vendors, or channel partners. We’re looking for energetic self-starters with a consultative approach, and those not afraid to prospect and develop their own top of funnel leads via partner applications. Candidates must be results-driven, have excellent presentation (both in-person and virtual) skills, and possess a winning can-do attitude. This is a senior and field-based hunting role- significant travel will be required to exceed quarterly MSP recruitment targets. Core Responsibilities: Hunt, nurture, close, and transfer net new MSP partners in your specified territory to the MSP partner success manager (PSM). Establish a healthy balance between marketing inbound leads and meetings set, with your own outbound prospecting. IRONSCALES ideal partner profile (MSP IPP) parameters will guide this prospecting and help shape your top of funnel targets. Work to identify upsell and expansion opportunities for your aligning PSM, setting appropriate context for the subsequent MSP onboarding journey. Establish a trusted/strategic advisor relationship with each prospective MSP and drive accelerated upsell and expansion product adoption Respond and resolve inbound prospect MSP inquiries regarding product capabilities, changes, and enhancements Advocate prospect MSP needs/issues cross-departmentally Facilitate thorough handoff of net new MSPs sign ups to your aligning IRONSCALES Partner Success Manager (PSM) Spur your aligning IRONSCALES marketing team, to enable recruited MSPs with sales and technical collateral, training, and mktg. support Lead IRONSCALES MSP product demos and sales presentations with or without your aligning Sales Engineer present to handle objections. Your SE should be partnered with you strategically. Requirements What We Need from You: 3 or more years’ experience (SaaS preferred) with a cybersecurity vendor, MSP partner, VAR, or DMR, in a channel development or business development role Proven track record of exceeding revenue or partner recruitment targets Entrepreneurial mindset, creative, high-energy personality Excellent presentation skills – both in person and virtual Comfortable with objection handling, rejection, and obsessed with winning Forecast accuracy, pipeline hygiene, and pipeline mgmt. Cross team active communication and extreme ownership of your business Proven ability to manage multiple projects and streams at the same time with attention to detail Excellent listening and negotiation skills. Bold, not afraid to close, and make the deal happen. Ability to flexibly travel – will range from 25-50% depending on the time of year and events scheduled We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, 401(k) with Match, PTO program, HSA & PPO Options for Health Insurance, Employer-provided Life Insurance, Wellness benefits, and more! Our people, programs, and organization share our “SAFER” core values: Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together. Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team. Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company. Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop. Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in, and celebrate our collective results together. We deliver our best work on time, every time. IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The MSP Partner Success Manager will drive the post-sales journey of MSP partners, ensuring seamless onboarding and overall success. This role involves building relationships, delivering training, and identifying growth opportunities for partners. | Candidates should have 3 or more years of experience in a post-sale role within a cybersecurity or partner ecosystem. Strong sales and technical skills, along with the ability to onboard and train partners, are essential. | Description If you are passionate about driving innovation, enabling partner success, and building industry-leading programs, we want to hear from you. Apply today to be part of the IRONSCALES team and lead the charge in revolutionizing the MSP landscape. IRONSCALES is a leading provider of self-learning, AI-driven email security solutions that continuously detect and remediate advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality, and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join us today! Role Overview: The MSP Partner Success Manager (PSM) will be responsible for driving the post-sales journey of IRONSCALES’ Managed Service Provider (MSP) partners, ensuring seamless onboarding, expansion, training, cross-sell, upsell, and overall success. This role begins where the MSP Channel Development Manager (CDM) ends—taking ownership after the MSP signs and transacts for the first time. The ideal candidate blends sales expertise with technical acumen, acting as a trusted advisor to MSPs. You’ll empower partners to maximize IRONSCALES’ AI-driven email security platform, grow their business, and deepen their clients’ protection against advanced threats. This is a dynamic, partner-facing role requiring a proactive mindset and a passion for MSP success. Core Responsibilities: Take account ownership of MSP partners post-sale, receiving handoffs from the MSP Channel Development Manager (CDM) who owns pre-sales recruitment and deal closure. Lead end-to-end onboarding for new MSPs, ensuring rapid deployment and integration of IRONSCALES’ solutions into their service offerings. Drive expansion, cross-sell, and upsell opportunities by identifying MSP growth potential and aligning IRONSCALES’ capabilities (e.g., phishing simulation, remediation tools) with their client needs. Deliver tailored training programs to MSPs, covering technical setup, platform navigation, and sales strategies to enhance their ability to sell and support IRONSCALES. Act as the MSP’s primary post-sales point of contact, providing strategic guidance and technical insights while collaborating with Support (who owns T1/T2+ tickets and escalations) to resolve complex issues. Build deep, trusted relationships with MSP partners, advocating for their needs internally and ensuring they achieve measurable success with IRONSCALES. Monitor MSP usage and performance metrics, proactively recommending optimizations or additional licenses to enhance client protection and partner revenue. Partner with Marketing to equip MSPs with co-branded collateral, campaigns, and enablement resources that amplify their go-to-market efforts. Maintain clear communication with the CDM to align on pre-sales context and with Support to ensure smooth escalation handoffs, keeping the MSP experience seamless. Become the MSP feedback loop into IRONSCALES Product team and play an active part in our Partner Advisory Council cadence. You are hearing what our MSPs need, and how our competitors are responding to those needs every day – you can help IRONSCALES’ MSP offerings differentiate and improve. Requirements What We Need from You: 3 or more years’ experience (SaaS preferred) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management role. Proven ability to blend sales skills (upsell/cross-sell) with technical knowledge (e.g., email security, AI-driven tools, MSP workflows). Experience onboarding partners or clients onto technical platforms, with a track record of driving adoption and expansion. Strong presentation and training skills—both in-person and virtual—to empower MSPs technically and commercially. High-energy, proactive attitude with a passion for partner success and problem-solving. Comfortable navigating technical discussions and collaborating with Support on escalations, while staying focused on strategic growth. Excellent pipeline management, forecasting, and attention to detail in tracking MSP progress. Exceptional listening, negotiation, and relationship-building skills with a knack for driving results. Willingness to travel 10-15% depending on partner needs, events, or training sessions. We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, 401(k) with Match, PTO program, HSA & PPO Options for Health Insurance, Employer-provided Life Insurance, Wellness benefits, and more! Our people, programs, and organization share our “SAFER” core values: Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together. Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team. Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company. Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop. Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in, and celebrate our collective results together. We deliver our best work on time, every time. IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.