Ironclad

Drive enterprise sales by managing the full sales cycle, generating pipeline, closing high-value SaaS deals, and collaborating cross-functionally while traveling extensively. | 10+ years closing enterprise SaaS sales with $250k-$1M ARR deals, experience with inside and field sales, strong communication, self-sufficiency, and willingness to travel over 25%. CLM/CPQ experience preferred. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Interested in being a key sales team hire at a category-defining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for an Enterprise Account Executive to help support our rapid scale and make an impact on our revenue goals. What we are looking for: 10+ years of closing sales experience in a similar capacity. You have sold SaaS in the $250k-$1M ARR deals and/or sold to Fortune 2000 companies. Experience in the legal vertical is nice, but not required. Must be comfortable generating your own pipeline / hunting for new business. Comfortable with inside and field sales and have experience running the full sales cycle on your own. Curiosity and genuine interest about our product, mission, and industry. Desire to change the way companies and legal departments handle contracts. Self-sufficient with a strong internal sense of urgency, hard-working, and humble. Thoughtful, with a strong attention to detail and ability to see the big picture. Excellent communication skills, and persistent follow through on commitments to our customers. Works well with other teams and wants to own projects outside of just closing deals. Flexible, coachable, and willing and able to make adjustments on the fly. Comfortable with delivering and receiving feedback. CLM and / or CPQ experience preferred. Comfortable traveling to clients, travel >25% Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at OTE Range: $300,000 - $350,000 The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Drive full sales cycle closing of SaaS contracts with Fortune 2000 clients, generate pipeline, and collaborate cross-functionally to meet sales targets. | 6-8 years closing sales experience with SaaS deals $100k-$1M ARR, ability to hunt new business, strong communication, and self-sufficiency. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, OpenAI, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. What we are looking for: 6-8 years of closing sales experience in a similar capacity. You have sold SaaS in the $100k-$1M ARR deals and/or sold to Fortune 2000 companies. Experience in the legal vertical is nice, but not required. Must be comfortable generating your own pipeline / hunting for new business. Comfortable with inside and field sales and have experience running the full sales cycle on your own. Curiosity and genuine interest about our product, mission, and industry. Desire to change the way companies and legal departments handle contracts. Self-sufficient with a strong internal sense of urgency, hard-working, and humble. Thoughtful, with a strong attention to detail and ability to see the big picture. Excellent communication skills, and persistent follow through on commitments to our customers. Works well with other teams and wants to own projects outside of just closing deals. Flexible, coachable, and willing and able to make adjustments on the fly. Comfortable with delivering and receiving feedback. Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at OTE Range: $220,000 – $275,000 per year The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Manage and optimize customer success operations by developing scalable processes, analyzing customer data, ensuring compliance, and coordinating cross-functional teams to drive customer and business success. | 5-7+ years in GTM Strategy & Operations or Analytics with at least 3 years supporting Customer Success, strong analytical and project management skills, familiarity with CS platforms like Salesforce and Catalyst, and ability to work autonomously in fast-paced environments. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Customer Success Operations Manager We’re looking for a Customer Success Operations Manager to be a strategic thought partner to CS leadership and a force multiplier for our growing team. This person will be both analytical and action-oriented — able to dive deep into data to surface insights, anticipate future needs, and build scalable processes that support a high-performing Customer Success function. The ideal candidate thrives in ambiguity, drives initiatives with minimal direction, ensures process compliance, and proactively identifies areas of risk and opportunity to support customer and business success. Strategy Partner with CS leadership to shape the future of the CSM function by anticipating scaling challenges, operational bottlenecks, and emerging customer needs. Build and maintain a world-class customer success toolkit that enables each CSM to deliver consistent, high-quality customer experiences — including standardized processes and templates for internal & customer meetings Design and refine customer journey touchpoints, internal workflows, and engagement models that optimize CSM capacity and drive measurable value. Identify gaps in process or execution, emerging trends in customer challenges, and proactively develop remediation strategies to improve outcomes and efficiency. Data & Insights Develop a deep understanding of the metrics that drive Ironclad’s Customer Success strategy and convert data into actionable insights. Track and analyze leading indicators of customer health, adoption, and retention; provide clear reporting and recommendations to CS leadership. Proactively identify pockets of risk (e.g., stalled implementations, low engagement) and opportunity (e.g., expansion potential, power user behavior) through a combination of systems data and qualitative feedback. Ensure data accuracy and consistency across key systems (e.g., Salesforce, Catalyst); implement routines and controls to uphold data integrity and compliance. Act as a bridge between business and technical teams, translating business requirements into technical specifications for BI stakeholders and communicating complex data insights to both technical and non-technical audiences. Process & Execution Enforce operational compliance by ensuring CSMs are following defined processes, capturing the right data, and maintaining quality standards in customer execution. Lead cross-functional coordination (e.g., Professional Services, Sales, Product, Support) to improve account planning, risk mitigation, and customer transitions. Build, iterate, and document scalable processes that increase efficiency, accountability, and repeatability across the CS org. Maintain a central knowledge base of CS operations and best practices; ensure ongoing team alignment and adoption. Manage CS operations tasks and programs end-to-end, including reporting, tooling, systems management, and special projects. What We're Looking For 5-7+ years in GTM Strategy & Operations or Analytics roles, with at least 3 years supporting a Customer Success organization. Proven ability to design, implement, and scale processes across a growing team. Analytical mindset with strong attention to detail — able to extract insights from complex data and make clear recommendations. Familiarity with Customer Success platforms and metrics (e.g., Catalyst, Salesforce, health scores, NRR, time-to-value). Strong project management and cross-functional collaboration skills. Clear and persuasive communicator with the ability to drive clarity and alignment across stakeholders. Self-starter who can operate with autonomy and maintain momentum in fast-paced, evolving environments. Base Salary Range: $135,000.00 - $165,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a Senior Product Designer, you will own the design process for specific product areas, ensuring user-centered solutions. You will collaborate with engineering and product teams to translate design work into actionable specifications and drive design decisions based on user insights. | Candidates should have 5+ years of experience in crafting digital product experiences, particularly in B2B or enterprise contexts. Strong collaboration skills and technical design proficiency with tools like Figma or Sketch are essential. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Role Overview As a Senior Product Designer at Ironclad, you’ll take ownership of key product areas, designing intuitive, scalable solutions that help legal and business teams work more efficiently. You’ll collaborate closely with design, product and engineering partners to bring ideas from concept to launch—grounded in user research and executed through high-quality design. This role is hands-on and impact-driven, with opportunities to shape both the user experience and the design culture as we continue building a thoughtful, end-to-end CLM platform. What You'll Do Own the design process for specific product areas—from problem definition through implementation—identifying opportunities for innovation while delivering thoughtful, user-centered solutions. Translate design work into clear, actionable specs and partner closely with engineering to bring features to life—ensuring high-quality execution from concept to launch. Drive design decisions through research insights and user testing, balancing user needs with technical constraints and business goals to create experiences that solve real problems. Elevate our design practice by contributing to our evolving design system, providing thoughtful critique to peers and grow our collective capabilities. Be part of a highly collaborative design team where you’ll have the opportunity to own your area of focus while working closely with fellow designers to shape a thoughtful, end-to-end CLM platform. What You'll Bring 5+ years crafting digital product experiences with a portfolio showcasing your design thinking and problem-solving approach, particularly in B2B or enterprise contexts where you've shipped features with measurable impact. Strong collaboration skills, demonstrated through successful partnerships with product and engineering teams and the ability to articulate complex design concepts clearly to diverse audiences. Technical design proficiency with tools like Figma or Sketch, complemented by an understanding of design systems principles and component-based approaches that enable consistent, scalable experiences. Experience with user research methodologies and testing approaches that inform and validate design decisions. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Manage multiple client implementation projects for Ironclad's CLM platform, ensuring on-time, in-scope delivery and alignment across teams. | 3-5+ years in SaaS project or program management with experience in complex technical projects, strong communication and escalation skills, and ability to work independently and collaboratively. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Implementation at Ironclad: Join our Professional Services team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic clients. As an Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll collaborate closely with Ironclad Legal Engineers to architect and deploy our core product – automated contract workflows – that fundamentally transform how businesses manage contracts and operate across their organizations. Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to bring the right people and resources together to ensure successful project delivery. Beyond impacting customers through exceptional project oversight, you are a strategic thinker who is passionate about improving processes and driving initiatives that enable our team's continuous growth and enhance the services we provide to our valued customers. What you'll be doing: Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks Own the project management and successful execution of client implementations Serve as the primary project escalation point of contact Ensure alignment across all teams, internal and external Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments Collaborate with Sales, Legal Engineers, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices Operate independently in a fast-paced, ambiguous environment with minimal oversight Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners What we are looking for: 3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes You are a persuasive, results driven customer influencer with outstanding interpersonal skills You’re an exceptional verbal and written communicator You have escalation management skills and are comfortable navigating difficult conversations You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams You can learn and drive outcomes with minimal supervision You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues Fluency in multiple languages and experience conducting business in those languages is preferred Base Salary Range: $109,000 - $135,000 per year The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Design and develop targeted learning experiences for SaaS customers including live training, on-demand content, and interactive resources to improve adoption and reduce customer effort. | 3+ years in learning experience design with SaaS background, proficiency in LMS and authoring tools, strong communication and stakeholder collaboration skills, and ability to measure training effectiveness. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is on a mission to power the world’s contracts, and our Customer Outcomes team is a critical part of making that mission a reality. Reporting to the Manager, Learning Experience Design, the Learning Experience Designer will create targeted learning experiences that provide our user with the information they need to implement, adopt, and optimize their use of our software - reducing customer effort and decreasing time to value. You are an out of the box thinker, who is comfortable designing learning experiences across multiple delivery methods, including VILT, video, eLearning, in-product guidance, workshops, and more. The ideal candidate for this role is an experienced instructional designer with a SaaS background, particularly designing training for external users. Your scope of work will focus on the production of content for our live training sessions and core on-demand courses. Joining an established group of learning designers, this is an opportunity not just to build amazing content, but to have real ownership of key areas of our program as we expand and improve the enablement experiences we make for our customers. What you will be doing Collaborate closely with product, frontline staff, other designers, and teams across the org to identify how to enable customers more effectively Develop a keen understanding of learning needs throughout the customer journey and tailor deliverables to those roles and use cases Design and build enablement materials, which include but are not limited to live training, on-demand video and written content, on-the-job resources, and other dynamic or interactive experiences Working closely with our training delivery instructors to build content and ensure effective handover for new material Measure the success of your enablement initiatives through assessment, customer data, and other inputs Own and maintain a library of enablement materials on an ongoing basis as the product evolves What we’re looking for 3+ years experience working in Learning Experience Design or related field, strong preference for previous experience at a SaaS company in customer-specific enablement Proven understanding of agile development, ability to test and iterate based on customer experience, especially in a fast-paced environment with constantly changing priorities Proficiency with learning management systems (e.g., Thought Industries, Docebo, or similar) and authoring tools (e.g., Articulate 360, Rise, or Captivate). Strong empathy and desire to understand customer needs and goals. Not afraid to roll up your sleeves and dig into data or talk to customers/SMEs and understand the need Ability to effectively communicate technical information in a relevant, accessible way Skilled at building relationships with SMEs and cross-functional stakeholders Applied knowledge of learning theory, psychology, customer communication, or another related field Demonstrated ability in visual design Demonstrated ability in video editing HTML and CSS proficiency preferred ENTER JOB POSTING HERE Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Base Salary Range: $95,000.00 - $120,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Design, implement, and execute people and enablement programs focused on leadership development, manager growth, and organizational performance. | 3+ years in leadership or organizational development roles, experience with employee lifecycle programs, strong organizational and communication skills, and familiarity with HR tools. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can't see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave andGartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. About the Role: We're looking for a highly organized and proactive People Programs Manager to design, implement, and execute impactful People and enablement programs that fuel employee growth, leadership development, and organizational performance. This role is ideal for a detail-oriented, thoughtful facilitator who excels at program development and coordination, cross-functional collaboration, and process optimization. As part of the People Partners and Programs Team, you'll play a key role in driving programs across performance, engagement, manager growth and development, compliance training, new hire onboarding, and more. You'll partner closely with teams across the business to bring exciting ideas to life - translating strategy into action and continuously improving how we support and engage our teams. Key Responsibilities: Guide Manager Enablement • Conduct needs assessments with managers and leaders. • Build and maintain a learning roadmap for managers and sr. leaders. • Design and deliver high-impact learning programs including new manager onboarding, manager training, and leadership development. • Design and build comprehensive leadership toolkits covering core leadership, communication, team development, strategic/operational, and personal leadership skills. • Own the learning calendar, coordinating communications and logistics. • Facilitate live (in-person and virtual) training sessions as needed. • Track and report on learning engagement, completion, and effectiveness. • Develop and maintain async learning tracks in our learning management systems (LMS). • Partner with cross-functional stakeholders (e.g., People Business Partners, People Ops, and People Leadership) to ensure alignment and effective program delivery. Support People Programs • Support the rollout and coordination of key programs including our engagement survey, performance reviews and feedback, and manager enablement. • Coordinate with vendors and external partners supporting program implementation. • Assist with scheduling, creating communication plans and critical paths, and initiating stakeholder engagement for program execution, including enablement sessions. • Build and facilitate internal surveys to inform and improve program design, and summarize findings in clear, actionable formats for key stakeholders. Improve Processes and Systems • Proactively identify and recommend improvements to enhance program workflows and the employee experience. • Help streamline systems, documentation, and coordination practices across the People team. • Support cost-efficiency by proposing innovative approaches that improve program quality while staying within budget. Requirements & Skills: • 3+ years in Leadership Development, Organizational Development, Program Coordination, or Talent Management. Or MA in Organizational Behavior, Psychology or related fields. • Hands-on experience supporting and facilitating employee lifecycle programs and projects. • Proven ability to build and deliver manager development programs, including facilitating training sessions, building async content and experimenting with AI to enhance programming. • Strong organizational skills and clear, professional communication. • Highest levels of integrity, empathy, and ability to manage confidential information. • Comfortable with data tracking and basic reporting in Google Sheets. • Ability to manage multiple simultaneous projects with strong attention to detail. • Familiarity with HR tools and systems (e.g., BambooHR, Lattice, Culture Amp, Slack, Google Workspace). Benefits: • Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers Base Salary Range: $115,000.00 - $145,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Serve as primary employment law advisor, develop policies and training, manage investigations and compliance, and support global employment legal matters in collaboration with People and Legal leadership. | JD and California Bar admission, 9+ years legal experience with 3+ years in-house tech employment law, strong track record in employee relations, policy development, investigations, and ability to lead cross-functional initiatives. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. Role Description We are excited about expanding our Legal Team! Ironclad is looking for a Lead Counsel, Employment Legal with 9+ years experience to serve as the primary advisor on all aspects of employment law and support a growing volume and pace of complex employment work and related issues as the company scales. This role would report to and work collaboratively with the Senior Director, Corporate & Employment to provide guidance on employment related legal matters that align with our company culture and global business objectives. This role will have a key role in a broad range of employment and HR issues, including policy and process development, employee relations issues, investigations and compliance. The role will work closely with People and Legal leadership. *This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Responsibilities: Serve as the first point of contact for Ironclad’s People Team to develop and deliver creative solutions to complex employment issues that align with the company’s strategic goals and values. In partnership with the People Team, establish enterprise policies and scalable processes that will govern the legal aspects of the employment life cycle, including recruitment, compensation matters, reorganizations, leave management and administration, policy governance, employee privacy and more. Act as a trusted advisor to senior leaders on employment law trends, workplace investigations, and complex personnel issues and collaborate with the People Team to develop strategic solutions that align business objectives with applicable employment laws and regulations. Develop and deliver training programs for managers and People Team members on employment law best practices. Serve as the employment law team lead for international expansion and other corporate initiatives. Advise on matters arising out of the development and use of AI technology in recruiting/hiring, compliance, and other employment processes. Aid in developing our global compliance program. Openness to assisting the Legal team in other areas as workload permits. Qualifications: JD from an accredited law school and admission to the CA Bar. 9+ years of legal experience, with at least 3+ years in-house in tech; strong preference for experience in high growth B2B company. Proven track record in employment law matters, including employee relations issues, leave administration, pay equity, workplace investigations, performance management and policy development. Positive, business-focused attitude with excellent judgment, high integrity, and the ability to prioritize and manage multiple projects simultaneously and on time. Ability to quickly assess business challenges and understand business objectives, making timely and pragmatic recommendations in light of company priorities. Ability to communicate effectively with a wide range of people, collaborate with and build in partner relationships internally and externally. In-depth understanding of how legal issues impact different parts of the organization and ability to translate complex legal issues in a clear and understandable manner. Strong project management skills and a demonstrated ability to build and scale programs (including internationally) and lead cross-functional initiatives (including having led change management efforts). Deep understanding of the modern Legal tech stack and surrounding LegalTech ecosystem. Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $200,000.00 - $250,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Drive operational excellence through data-driven strategy, workforce management, process improvement, tooling ownership, and stakeholder partnership to optimize customer support efficiency and effectiveness. | 7+ years in support operations or related fields, experience with forecasting and capacity models, strong analytical and communication skills, SaaS experience, and preferably Zendesk familiarity. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can't see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave andGartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Support Operations Overview The Support Operations Manager is a critical role on the Customer Experience Strategy & Operations team, dedicated to driving the efficiency and effectiveness of our Customer Support organization. This role is a blend of strategic planning and hands-on execution. You will be responsible for transforming data into action-analyzing ticket trends to provide meaningful insights, redesigning processes for greater efficiency, and implementing system changes that empower the team to deliver high quality support You will also own workforce management, creating a data-driven approach to scheduling and resource planning that ensures we deliver on our promises to customers. We are looking for a collaborative, team-first operator to join us in this mission. Responsibilities • Stakeholder Management: Serve as the primary business partner to the Head of Support and the leadership team, acting as a trusted advisor across all aspects of the business. You will drive operational excellence by partnering on strategy, planning, execution, and delivering critical insights through data and analytics. • Data-Driven Strategy: Define, monitor, and report on key Support KPIs and team performance metrics. You will leverage these insights to partner with leadership on optimizing our channel strategies and team workflows. • Workforce Management: Build and maintain our workforce management model. You will analyze support ticket trends and volume forecasts to define and organize support shifts, schedules, and coverage models to maximize team efficiency and meet customer SLAs. • Operational Cadence: In close partnership with FP&A and BI, you will drive the Support team's operational cadence, including annual planning, quarterly business reviews, and ongoing metrics reviews. • Process Improvement: Document, implement, and continuously improve processes and workflows for the Global Support team to drive consistency and scalability. • Tooling Ownership: Own and maintain our Support tooling, including all systems, reports, dashboards, and process documentation. • Systems Roadmap: Partner with our GTM Systems team to develop the Support systems roadmap, rolling out new tools and automation to support evolving strategies. • Voice of the Customer: Develop a deep understanding of customer satisfaction (CSAT/DSAT) trends. You will leverage this data to champion the Voice of the Customer, providing data-backed recommendations for product development, QA processes, and support workflows. Requirements • 7+ years of related experience, preferably in Technical Support, Support Operations, or Product/Engineering • Experience building forecast and capacity models for support teams. • Ability to analyze data, identify patterns, and solve complex problems • Proven track record of successfully orchestrating large-scale transformation projects • Excellent communication and presentation skills (written & verbal) and the ability to convey complex ideas and present findings in senior leadership in a clear and concise manner. • Experience and understanding of SaaS and different Support business models. • Possess exceptional analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Leadership. • Previous experience with Zendesk and scaling SaaS companies strongly preferred • Demonstrated ability to think strategically and prioritize large volumes of work Base Salary Range: $135,000.00 - $167,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Partner with strategy teams to deliver data-driven insights, build scalable data models, create executive dashboards and presentations, and support leadership decision-making. | 5-7 years in business analytics or data science in B2B SaaS, strong SQL and Python skills, expertise in data modeling, excellent storytelling and executive communication, and ability to work independently in a fast-paced environment. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can't see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave andGartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes' 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. About the Role We're looking for a Senior Data Analytics Manager, Business Analytics to join our Data & Analytics team and partner closely with Ironclad's Strategy organization, which includes Brand, Product Marketing, and Business Value. In this role, as an individual contributor you'll help shape company strategy by providing data-driven insights into areas such as defining and refining our ideal customer profile (ICP), assessing the competitive landscape, and quantifying the business value we deliver to customers. You'll work as a strategic partner to these teams, combining technical rigor with storytelling to influence high-stakes decisions. A key extension of this work will be supporting our most senior stakeholders through board and executive reporting. You'll be responsible for synthesizing complex data into concise, compelling narratives that inform leadership discussions and board materials. This role requires both strong data modeling skills and the ability to translate analysis into clear, executive-level insights that drive alignment and action. This role will report to the Sr. Manager of GTM Data Science & Analytics. What You'll Do • Partner with Strategy stakeholders (Brand, PMM, Business Value) to design and deliver analyses that inform critical company priorities. • Build and maintain scalable data models that serve as the foundation for reliable reporting and actionable insights. • Develop dashboards and recurring reporting that provide consistent visibility into performance, while surfacing opportunities and risks. • Create polished slide decks for executives and board-level audiences that synthesize data into clear, actionable narratives. • Conduct ad-hoc deep dives on strategic questions, combining quantitative rigor with business context to frame recommendations. • Translate complex data into business narratives that resonate with both technical and non-technical audiences. • Act as a trusted thought partner to Strategy leadership, helping shape decisions with data-backed perspectives. What We're Looking For • 5-7 years of experience in business analytics, data science, or strategy & operations, ideally within a B2B SaaS company. • Strong proficiency in SQL, Python and BI tools (e.g., Looker, Tableau, or equivalent). • Proven expertise in data modeling: ability to design and implement scalable, high-integrity data structures that support analysis and reporting. • Excellent slide design and storytelling skills; ability to distill complex data into cohesive narratives for executives. • Demonstrated experience partnering with senior stakeholders and influencing strategic decisions. • Strong communication skills and a track record of presenting insights to leadership audiences. • A self-starter who thrives in a fast-paced environment and balances attention to detail with the ability to deliver quickly. Benefits: • Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead multiple customer implementations, advise on contracting processes, manage expectations, and collaborate cross-functionally to ensure successful delivery and customer satisfaction. | 3+ years professional services or consulting experience in B2B SaaS, strong customer relationship skills, familiarity with CLM and legal operations, and ability to manage complex enterprise customer structures. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role based out of our New York office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross-functionally to deliver a best-in-class experience for our customers. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals. Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team’s implementation processes Respond to customer escalations in a way that inspires confidence and customer loyalty Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers’ goals and values. Familiarity with CLM (contract lifecycle management) and legals operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad’s Values: Drive, Intent, Integrity, and Empathy. Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Base Salary Range: $120,000 - $140,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Provide comprehensive executive administrative support including calendar and travel management, communication liaison, event planning, and project coordination in a hybrid work environment. | 3-5+ years executive support experience in fast-paced startup or tech environment, strong organizational and communication skills, proficiency with productivity tools, and availability for hybrid work in San Francisco. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. About the role: We are looking for a dedicated and detail-oriented Executive Assistant to support our GTM organization. The ideal candidate is a self-starter who can think outside the box, juggle multiple tasks with ease, and thrives in a fast-paced environment. This role requires excellent organizational skills, a proactive approach, and the ability to manage a wide range of administrative and executive support tasks. This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. What you'll do: Provide comprehensive administrative support to some of our GTM leaders (currently 3 VPs), including calendar management, meeting coordination, and travel arrangements. Act as a liaison between executives, team members, and external stakeholders, ensuring effective communication and follow-up. Assist in planning and executing company events, meetings, and team-building activities. Manage and prioritize multiple tasks and projects with a keen attention to detail and a high level of accuracy. Handle confidential information with discretion and maintain a high level of professionalism. Coordinate and manage special projects, ensuring timely completion and adherence to company standards. Contribute to the overall efficiency and effectiveness of the team by identifying opportunities for process improvement and implementing innovative solutions. Foster a positive and collaborative team environment, demonstrating flexibility and a strong commitment to team success. What you'll bring: 3 - 5+ years of experience in an executive support role, preferably in a fast-paced startup or tech environment. You’ll have worked with GTM or business leaders and supported multiple leaders in the past. Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously as well as to quickly pivot as priorities can rapidly shift even throughout the day. Strong attention to detail, organized and responsive. Intellectually curious and committed to continuous learning and collaboration to improve how we work. Excellent written, verbal and interpersonal communication skills. Proficiency in Google Office Suite and other productivity tools such as Slack, Notion, Coupa, Navan and Zoom and bring an enthusiasm to learn and use new tools. Light experience with Salesforce, Seismic and Catalyst is a plus! Strong ability to create impactful presentation materials. Ability to think proactively and take initiative, anticipating the needs of executives and the team. Demonstrated ability to work independently, resourcefully and also as part of a team, with a flexible and adaptable approach. Serve as a trusted partner to the executive, demonstrating unwavering integrity and impeccable judgment when handling proprietary and confidential data. Availability to work in our San Francisco office two days per week (Tuesday/Thursday), with potential for increased presence as required. Why Join Us: Be part of a fast-growing startup with a dynamic and passionate team. Opportunity to work on exciting projects and make a significant impact. Collaborative and innovative work environment. Competitive compensation and benefits package. Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Base Salary Range: $110,000 - $125,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Own and execute the email marketing strategy including nurture programs, newsletters, segmentation, testing, and optimization to drive engagement and revenue. | 6+ years email marketing experience in B2B SaaS, strong copywriting, expertise in Marketo and Salesforce, advanced segmentation and testing skills, project management, and leadership experience. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. About the Role We're looking for a strategic and hands-on Senior Email Marketing Manager to own our email strategy and help drive engagement across our audience of customers and prospects. You'll be responsible for all things email at Ironclad – from evolving our nurture program and newsletter strategy to promoting product releases, in-person events, webinars, content, and more. This role combines strategic thinking with tactical execution, requiring expertise in copywriting, list segmentation, testing, analytics, and process optimization. You'll have end-to-end ownership of email as a channel and the autonomy to build programs that consistently deliver results. What You'll Do Drive our email marketing strategy, ensuring alignment with broader demand generation and revenue goals Evolve our newsletter and always-on nurture programs to engage our core personas, continually provide value, and meet people where they are in their journey Write compelling, conversion-focused copy that resonates with legal and procurement professionals Design and implement sophisticated segmentation strategies to deliver personalized, relevant content at scale Continuously test and optimize email performance across subject lines, content, CTAs, timing, and frequency to maximize engagement and conversion rates Establish and refine email processes and project management systems to improve cross-functional collaboration, efficiency, and output quality Stay current on email best practices, deliverability standards, and emerging trends to maintain inbox performance and compliance Experiment with AI tools to improve efficiency, speed up email content creation, and surface new intent signals to enhance targeting and personalization Qualifications 6+ years of email marketing experience at a B2B SaaS company, preferably in legal tech, enterprise software, or a similar complex sales environment Proven track record of building and scaling email programs that drive measurable business results Strong copywriting skills with the ability to craft messaging for technical and business audiences Deep expertise in email marketing platforms (Marketo preferred) and CRM systems (Salesforce) Advanced knowledge of segmentation, personalization, marketing automation, and A/B testing methodologies Strong analytical skills with experience interpreting data and translating insights into strategy Project management excellence with demonstrated ability to manage multiple concurrent initiatives and deliver on tight timelines Leadership mindset with experience influencing cross-functional teams and presenting results to senior stakeholders Detail-oriented approach with a commitment to quality, accuracy, and continuous improvement Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Base Salary Range: $140,000 - $170,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a Staff Software Engineer, you will collaborate cross-functionally to identify business problems and architect solutions. You will lead technical discussions and mentor other engineers while building features and systems. | Candidates should have at least 5 years of experience in software engineering with a focus on building and maintaining complex systems. Strong communication skills and a passion for delivering high-quality products are essential. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Engineering @ Ironclad As a Staff Software Engineer at Ironclad, you'll work cross-functionally to identify business problems and architect, build, and verify solutions. You'll build a platform that lets lawyers scale themselves and their businesses 100x more effectively. At Ironclad, we’ve built a product that brings a two thousand year old profession into the digital age, and you’ll play a pivotal role in driving the foundation forward. We’re looking for experienced engineers with strong coding fundamentals and a proven track record of delivering high-quality products. Our team is building conversational and semantic search technologies to help customers quickly find what they need in modern contracts by unlocking the value of unstructured data. We thrive in a collaborative, inclusive environment, support remote work flexibility, and are united by our mission to create a product that legal teams love. If this sounds like you, we’d love to connect! What you'll do: Collaborate cross functionally with product managers, designers, and other engineers to spec, design, and build features and systems Partner with quality engineers to define, build and maintain testing strategy Lead technical discussions, mentor and provide thoughtful feedback to other engineers on the team Grow your teams by interviewing and recruiting talented engineers to Ironclad Work on a modern stack built upon: TypeScript, ReactJS, Node.js, Java, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required) Leading a team at the forefront of innovation, driving new approaches and delivering AI-powered features and agentic frameworks (LLM & NLP) What we look for: At least 5+ years of software experience architecting, building, launching and maintaining complex systems (a formal degree is not required, we are prioritizing industry experience) Leadership across teams and a drive towards improving overall technical architecture and achieving company-wide goals Passion for software engineering to build and ship great product Hands-on experience shipping valuable products to production with real user feedback A high bar for quality Strong cross-team communication and collaboration skills Ironclad’s Values: drive, intent, integrity, and empathy Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: Staff Software Engineer: $210,000 - $235,000 Senior Staff Software Engineer: $240,000 - $270,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Drive operational excellence in customer support through data analysis, workforce management, process improvements, and tooling ownership to enhance team efficiency and customer satisfaction. | 7+ years in technical support or support operations, experience with SaaS and Zendesk, strong analytical and communication skills, and ability to lead large-scale transformation projects. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Support Operations Overview The Support Operations Manager is a critical role on the Customer Experience Strategy & Operations team, dedicated to driving the efficiency and effectiveness of our Customer Support organization. This role is a blend of strategic planning and hands-on execution. You will be responsible for transforming data into action—analyzing ticket trends to provide meaningful insights, redesigning processes for greater efficiency, and implementing system changes that empower the team to deliver high quality support You will also own workforce management, creating a data-driven approach to scheduling and resource planning that ensures we deliver on our promises to customers. We are looking for a collaborative, team-first operator to join us in this mission. Responsibilities Stakeholder Management: Serve as the primary business partner to the Head of Support and the leadership team, acting as a trusted advisor across all aspects of the business. You will drive operational excellence by partnering on strategy, planning, execution, and delivering critical insights through data and analytics. Data-Driven Strategy: Define, monitor, and report on key Support KPIs and team performance metrics. You will leverage these insights to partner with leadership on optimizing our channel strategies and team workflows. Workforce Management: Build and maintain our workforce management model. You will analyze support ticket trends and volume forecasts to define and organize support shifts, schedules, and coverage models to maximize team efficiency and meet customer SLAs. Operational Cadence: In close partnership with FP&A and BI, you will drive the Support team's operational cadence, including annual planning, quarterly business reviews, and ongoing metrics reviews. Process Improvement: Document, implement, and continuously improve processes and workflows for the Global Support team to drive consistency and scalability. Tooling Ownership: Own and maintain our Support tooling, including all systems, reports, dashboards, and process documentation. Systems Roadmap: Partner with our GTM Systems team to develop the Support systems roadmap, rolling out new tools and automation to support evolving strategies. Voice of the Customer: Develop a deep understanding of customer satisfaction (CSAT/DSAT) trends. You will leverage this data to champion the Voice of the Customer, providing data-backed recommendations for product development, QA processes, and support workflows. Requirements 7+ years of related experience, preferably in Technical Support, Support Operations, or Product/Engineering Experience building forecast and capacity models for support teams. Ability to analyze data, identify patterns, and solve complex problems Proven track record of successfully orchestrating large-scale transformation projects Excellent communication and presentation skills (written & verbal) and the ability to convey complex ideas and present findings in senior leadership in a clear and concise manner. Experience and understanding of SaaS and different Support business models. Possess exceptional analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Leadership. Previous experience with Zendesk and scaling SaaS companies strongly preferred Demonstrated ability to think strategically and prioritize large volumes of work Base Salary Range: $135,000.00 - $165,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Brand Marketing Director will own strategy, storytelling, and creative content that drives perception, awareness, and customer affinity. This role involves building a standout brand and aligning the company around a clear narrative through various marketing channels. | Candidates should possess exceptional writing skills and strong storytelling abilities, with a focus on collaboration across departments. An innovation mindset and results-driven approach are essential for success in this role. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. We’re looking for a visionary Brand Marketing Director to help define the next chapter of Ironclad’s growth. In this role, you’ll own strategy, storytelling, and creative content that drives perception, awareness, and customer affinity. You’ll build a standout brand from the inside out - aligning the company around a clear narrative and bringing it to life through bold campaigns, social media, talent branding, and thought leadership. This is a highly creative and strategic role for a leader who can turn complex ideas into compelling stories, experiment with new approaches, and strengthen Ironclad’s position as the AI category leader. What You'll Be Doing Brand Strategy & Positioning Partner closely with VP Brand Marketing to evolve Ironclad’s global brand strategy, architecture, brand voice and messaging Monitor and manage brand awareness and perception Partner cross-functionally to align brand strategy with product roadmap & business goals Own corporate-level audience and market insights Creative Content Leadership & Social Media Excellence Create perception-shifting content that goes beyond traditional campaigns, including video, written content, social media, podcasts, and emerging formats that capture attention and drive engagement Lead our social media team & strategy across platforms, with particular focus on engaging, standout creative that drives conversations Cross-Functional Brand Activation Partner with communications to drive executive thought leadership and earned media coverage. Collaborate with growth marketing and PMM to infuse brand storytelling into product launches, events, campaigns, and pipeline-driving initiatives. Work with recruiting and HR to strengthen Ironclad’s talent brand - ensuring consistency across candidate touchpoints and reinforcing Ironclad’s AI leadership. Champion customer storytelling that highlights impact and builds trust with enterprise audiences. What You’ll Need Exceptional Writing Skills: You're a master wordsmith who can craft everything from snappy social media posts to in-depth thought leadership articles that captivate and inform Powerful Storytelling: Strong creative instincts for content, with the ability to brief and collaborate with designers, videographers, and creative teams to produce breakthrough work Cross-Functional Leadership: Demonstrated ability to influence and collaborate across departments without direct authority, building brand champions throughout the organization Innovation Mindset: Natural experimenter who stays curious about new platforms, technologies, and creative approaches Results-Driven: Ability to balance creative vision with measurable business outcomes, using data to inform and optimize brand strategies Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $220,000.00 - $260,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead product marketing for SaaS products including GTM strategy, product launches, sales enablement, and cross-team collaboration. | 6+ years in product marketing for B2B SaaS, experience with product launches, GTM strategies, sales enablement, and strong communication and analytical skills. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Overview: As a Senior Product Marketing Manager, you will lead product marketing for our flagship Sell-Side and growing Platform offerings by ensuring effective go-to-market (GTM) strategies, product launches, and alignment between product management and marketing, sales and CS. The Senior Product Marketing Manager will work closely with cross-functional teams to influence the product roadmap, ensure GTM readiness, and drive high-impact launches that resonate with target audiences. As Senior Product Marketing Manager, you’ll lead efforts to position Ironclad’s Sell-Side and Platform products in the market, develop compelling messaging and positioning, and empower our sales teams to effectively communicate the value of our products. Key Responsibilities: Drive Product Launches & GTM Readiness Own the GTM strategy for Ironclad’s Sell-Side and Platform products, ensuring that launches are executed smoothly and effectively across all channels. Work closely with the Product, Marketing, Sales, and Customer Success teams to ensure full GTM readiness, from product messaging and positioning to collateral development and sales training. Develop comprehensive launch plans that include messaging, positioning, content, sales enablement materials, and training programs to support successful product adoption. Coordinate the timing and execution of product launches to ensure alignment with broader business and marketing objectives. Create new ways of working such as GTM & Product Councils to align stakeholders around launches as well as facilitate feedback directly from the field. Influence Product Roadmap Partner closely with the Product Management team to ensure that market needs and customer insights are being considered in the product development process. Provide feedback from customers, prospects, and the market to influence the prioritization of features and enhancements in the product roadmap. Advocate for product enhancements that will drive customer satisfaction, competitive differentiation, and market leadership. Act as the voice of the customer in product discussions, ensuring that new features and product developments are aligned with customer pain points and business goals. Develop Compelling Messaging & Positioning Create and refine product messaging and positioning that clearly articulates the value proposition of Ironclad’s products to target customers. Ensure that product messaging is consistent, compelling, and differentiated across all marketing channels and sales interactions. Develop buyer personas, use cases, and value propositions that resonate with key audiences, including decision-makers in legal, procurement, sales, and other enterprise departments. Collaborate with content and demand generation teams to develop engaging content that highlights product benefits and drives awareness and demand. Sales Enablement & Support Equip the Sales team with the tools, resources, and training needed to successfully position and sell Ironclad’s products. Develop product-centric sales collateral such as presentations, battle cards, case studies, and FAQs that help the Sales team overcome objections and close deals faster. Support the Sales team during key customer conversations and presentations, providing expert insights into product features, benefits, and competitive advantages. Cross-functional Collaboration Collaborate closely with Product Management, Engineering, and Customer Success to ensure alignment between product capabilities and customer needs. Work with Demand Generation and Marketing Communications teams to develop integrated campaigns that drive product awareness, lead generation, and customer engagement. Provide ongoing feedback from the market to product teams and leadership to refine product strategies and drive continuous improvement. Product Metrics & Performance Analysis Work with the broader marketing and product teams to define key success metrics for product launches and GTM initiatives. Track and measure the performance of product marketing initiatives, including product adoption, customer feedback, and sales pipeline impact. Provide regular reporting to leadership on product performance, key learnings from launches, and market feedback. Qualifications: Experience: 6+ years of experience in product marketing, preferably in B2B SaaS and/or enterprise software. Proven track record of driving successful product launches, defining GTM strategies, and delivering high-impact sales enablement programs. Strong experience collaborating with product management and cross-functional teams to influence product development and roadmap priorities. Deep understanding of product positioning, messaging, and competitive dynamics in the SaaS and technology industries. Skills & Competencies: Strong strategic thinking and the ability to translate market insights and customer feedback into actionable product strategies. Excellent communication skills, with the ability to craft compelling messaging and positioning for both technical and non-technical audiences. Experience in sales enablement and working closely with sales teams to create effective sales collateral and training programs. Ability to manage multiple projects and priorities in a fast-paced environment while maintaining attention to detail. Strong analytical skills, with the ability to use data and customer insights to drive decision-making and improve product strategies. High level of collaboration and team orientation, with the ability to influence and engage stakeholders across departments. Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $155,000 - $180,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain cloud platform infrastructure with a focus on SRE best practices, automation, scalability, and incident response. | 8+ years DevOps/SRE experience, 5+ years coding in Python, Go, or TypeScript, expertise in Docker/Kubernetes, cloud platforms, CI/CD tools, and strong communication skills. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Software Engineer, Platform Infrastructure sits under the umbrella of Product and Engineering and plays a pivotal role in ensuring our developers have the tools, infrastructure, and systems to provide our customers with reliable, secure, and scalable software. Roles & Responsibilities: Be part of the Cloud Platform SRE Team, focused on building our Cloud Platform using modern tools and best practices. Champion SRE best practices within the team and throughout the organization Solve the whole problem. Architecture for resiliency, identify risks, and make it happen. Ability to use a wide variety of open source technologies and tools Understanding of Continuous Integration & Continuous Delivery in the software engineering process and can clearly articulate how a Software Engineer, Platform Infrastructure facilitates these practices in collaboration with the Development, Quality Assurance and Technical Operations teams to drive business goals Ability to demonstrate a clear, energetic and excited interest in automating everything (build, test, release/deploy, monitoring, reporting), which includes Infrastructure as Code Preference for collaboration, open communication and reaching across functional borders Thorough understanding of backup/recovery systems, development automation routines, storage area networks and virtualization Be on an on-call rotation to respond to incidents that impact Ironclad’s availability, and provide support with internal or customer-facing incidents Develop an understanding of the near, mid, and long-term needs of the business - and understand how the Platform SRE contributes to its success Influence architectural decisions with a focus on security, scalability, and high performance Be a mentor, multiply our team’s output with leadership and guidance Key Skills: 8+ years of professional DevOps / SRE experience. 5+ years of coding (Python, Golang, TypeScript Shell Scripting, Rust, etc), scaling, and architecture work. Experience with Typescript is a plus. Expert knowledge of Docker and Kubernetes Experience with Google Cloud Platform (or similar provider) Experience with Build and Deployment tools such as Terraform, CircleCI, ArgoCD Experience with multi-region support is a plus Experience with ELK Stack, MongoDB, Postgres Strong technical aptitude and exceptional communication skills (written and verbal) Ability to appropriately prioritize and respond to different escalations Troubleshooting and analytical skills, drive to help customers, and the ability to dive deep and learn a new product. Experience and desire to work cross-functionally Team and goal-oriented. High output; low ego Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain internal tools and automation to improve developer workflows and productivity across the organization. | 5+ years experience, proficiency in at least one modern language (Python, Go, TypeScript), cloud platform familiarity, CI/CD experience, and strong software development lifecycle knowledge. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. About the Role Join our Developer Productivity Team and play a key role in shaping the future of how we build and deliver software. As a Senior Software Engineer to Software Engineer 2, you will focus on creating tools, automation, and infrastructure that enhance the productivity of our development teams. You will work on improving developer workflows, reducing manual processes, and ensuring a seamless development experience across the organization. Your expertise in cloud computing (AWS, GCP, Azure), full-stack development (TypeScript, React, Node.js, Python), and infrastructure will be critical in driving productivity initiatives. A great fit for an individual contributor who is interested in growing into a leadership role; this position is a path to management. Core Responsibilities Build and maintain internal tools that improve developer workflow efficiency Implement automation solutions for common development tasks Contribute to monitoring systems for developer productivity metrics Collaborate with product and infrastructure teams to identify pain points Write clear documentation for tools and processes Support and maintain existing developer tools Participate in code reviews and technical discussions Required Qualifications Bachelor's / Master’s degree in Computer Science, Software Engineering, or equivalent experience 5+ years of software development experience Strong proficiency in at least one modern programming language (Python, Go, TypeScript) Experience with CI/CD pipelines and tools Familiarity with cloud platforms (AWS OR GCP OR Azure) Understanding of software development lifecycle and RESTful API design and development Experience with version control systems (Git) Preferred Qualifications Experience building internal developer platforms or developer tools Knowledge of infrastructure as code Experience with workflow automation Familiarity with monitoring tools Contributions to open-source projects Experience with API design Key Competencies Strong problem-solving abilities Good communication skills Ability to work independently Team-oriented mindset Attention to detail Basic understanding of system design Impact You'll Have Improve developer workflows through automation Reduce manual processes in development pipeline Create tools that enhance code quality Support team productivity initiatives Contribute to developer experience improvements Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: Senior Software Engineer: $180,000 - $200,000 Staff Software Engineer: $210,000 - $235,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain cloud platform infrastructure with a focus on reliability, scalability, automation, and incident response. | 8+ years DevOps/SRE experience, 5+ years coding in Python, Go, or TypeScript, expert Docker/Kubernetes skills, GCP experience, CI/CD tooling knowledge, and willingness to work hybrid with on-call duties. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Software Engineer, Platform Infrastructure sits under the umbrella of Product and Engineering and plays a pivotal role in ensuring our developers have the tools, infrastructure, and systems to provide our customers with reliable, secure, and scalable software. Roles & Responsibilities: • Be part of the Cloud Platform SRE Team, focused on building our Cloud Platform using modern tools and best practices. • Champion SRE best practices within the team and throughout the organization • Solve the whole problem. Architecture for resiliency, identify risks, and make it happen. • Ability to use a wide variety of open source technologies and tools • Understanding of Continuous Integration & Continuous Delivery in the software engineering process and can clearly articulate how a Software Engineer, Platform Infrastructure facilitates these practices in collaboration with the Development, Quality Assurance and Technical Operations teams to drive business goals • Ability to demonstrate a clear, energetic and excited interest in automating everything (build, test, release/deploy, monitoring, reporting), which includes Infrastructure as Code • Preference for collaboration, open communication and reaching across functional borders • Thorough understanding of backup/recovery systems, development automation routines, storage area networks and virtualization • Be on an on-call rotation to respond to incidents that impact Ironclad’s availability, and provide support with internal or customer-facing incidents • Develop an understanding of the near, mid, and long-term needs of the business - and understand how the Platform SRE contributes to its success • Influence architectural decisions with a focus on security, scalability, and high performance • Be a mentor, multiply our team’s output with leadership and guidance Key Skills: • 8+ years of professional DevOps / SRE experience. • 5+ years of coding (Python, Golang, TypeScript Shell Scripting, Rust, etc), scaling, and architecture work. Experience with Typescript is a plus. • Expert knowledge of Docker and Kubernetes • Experience with Google Cloud Platform (or similar provider) • Experience with Build and Deployment tools such as Terraform, CircleCI, ArgoCD • Experience with multi-region support is a plus • Experience with ELK Stack, MongoDB, Postgres • Strong technical aptitude and exceptional communication skills (written and verbal) • Ability to appropriately prioritize and respond to different escalations • Troubleshooting and analytical skills, drive to help customers, and the ability to dive deep and learn a new product. • Experience and desire to work cross-functionally • Team and goal-oriented. • High output; low ego Benefits: • Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.