Ironclad

Lead and manage a technical services team supporting sales and customer success in a SaaS environment, ensuring high-quality demos, RFx responses, and product alignment. | Over 6 years in software sales or technical consulting, with 2-4 years managing proposal processes and technical teams, plus understanding of cloud architecture. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. The Solution Engineering and Technical Services (SETS) team at Ironclad partners closely with prospective customers, as well as Ironclad’s Sales, Success, Product, and Implementation teams, serving as a key technical resource throughout the solution evaluation process. In this role, you will report to the global Head of Solution Engineering and Technical Services and lead the Technical Services team, which delivers a variety of overlay support and services for both pre- and post-sale GTM activities within the Customer Outcomes organization. The team is composed of Demo Engineers and RFP specialists. As the first-line manager, you will be responsible for driving high performance across these areas and collaborating closely with adjacent teams. You will also play a key role in shaping scalable strategies for your team to support broader GTM initiatives. What You Will Be Doing Team Leadership & Management As a first line leader, mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions. Oversee the recruitment, development, and performance of the team. Continue to evolve job families and competencies as necessary. Demo Engineering Delivering compelling product demos is essential for winning deals and educating prospects, customers, and analysts. We must provide standard demos that showcase key capabilities and common customer scenarios, as well as tailored demos for strategic or high-value opportunities. Ensure your team supports scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages for all GTM customer-facing roles. Continue to enhance our ability to quickly create configured demos. Collaborate with EPD to improve tools and environments, making the process more efficient and supporting new and emerging product capabilities. RFx and Questionnaire Responses Responding to Requests for Proposal (RFP), Requests for Information (RFI), and security questionnaires is a critical part of our sales process for CLM solutions. Establishing and maintaining an efficient, end-to-end process for evaluating and answering these requests enables us to target ideal customers and accelerate deal cycles. Ensure your team delivers effective support for RFP, RFI, and security responses tied to sales opportunities. Maintain tools for capturing standard answers, leverage existing customer enablement resources, coordinate with Technical Writers, and actively support response activities. Focus on improving efficiency, increasing win rates, disqualifying poor-fit deals, and providing timely, predictable support. Align closely with teams responsible for updating product documentation to ensure consistency and accuracy. Product Expertise and Product Development Alignment Maintain deep expertise in the company’s products, services, and the broader CLM landscape to ensure the team’s efforts are aligned with delivering strong customer outcomes. Enable customer-facing team members to effectively position both current functionality and upcoming roadmap capabilities. Collaborate with EPD to provide product feedback, help prioritize roadmap investments, and analyze win/loss trends. Work closely with EPD to advance our integrations strategy and platform capabilities. This includes prioritizing initiatives, developing and documenting integration patterns, building prototypes, and partnering with PS and partner teams for enablement, deployment support, and troubleshooting. When necessary, engage directly with customers to educate them on platform and integration best practices. Operational Rigor and Metrics Oriented Growth Monitor operational metrics for team performance, engagement, and utilization to ensure team capacity aligns with our goal of reducing Cost of Sale while maintaining high-quality engagements. Assess the business processes the team supports or leads to identify opportunities for improvement and efficiency. Collaborate closely with Ops and Finance to ensure alignment on these initiatives. Evaluate technology solutions that drive efficiencies within planned budgets. Cross Functional Collaboration and Influence The role intersects with many internal Ironclad teams and functions, and a cross functional approach is critical for success. Build and leverage strong relationships with key partners in Sales, CS, EPD, Finance, Ops, Marketing, and other G&A functions. Ensure your collaboration supports the goals of the Customer Outcomes team as well as the broader GTM functions. Key Performance Metrics This role will primarily be responsible for influencing the following metrics: SE/EA team deal win rate impact SETS team utilization and effective use of capacity Key Skills 6+ years of career experience in sales, pre-sales, or technical consulting for software companies, B2B SaaS preferred 2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc. 2-4 years of experience managing/leading either a pre-sales or technical architecture team Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration, multi-tenancy, etc. Experience managing the selection and deployment of internal tools to support scalable business processes Demonstrated partnership with supporting G&A functions to ensure alignment with financial and operational company goals. Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, product and Customer Success. Outstanding interpersonal skills, along with strong communication skills both verbal and written. Comfortable traveling for work as needed (up to 25%). OTE Range: $180,000- $220,000 per year The OTE range represents the minimum and maximum of the OTE range for this position based in our San Francisco hub. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Develop and execute competitive intelligence and win-loss analysis programs to inform product and go-to-market strategies. | Experience in SaaS B2B marketing, product marketing, and AI-driven insights, with strong storytelling and communication skills. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is seeking a dynamic, strategic, and results-oriented Sr. Product Marketing Manager focused on Market Insights to join our growing Product Marketing team. In this role you will shape Ironclad’s competitive strategy, drive market intelligence, and ensure our product and go-to-market (GTM) teams have the insights they need to win. The Sr. PMM will own the competitive intelligence program, manage win-loss analysis, and ensure that critical market insights are effectively integrated into both product development and GTM strategies. You’ll be a trusted partner to the Product, Marketing, Sales, and Executive teams. You’ll create a new operational rhythm for the business focused on synthesizing competitive data, customer feedback, and market trends - using these insights to inform strategy, enhance positioning, and drive product innovation. What You’ll Do: Develop and execute Ironclad’s competitive intelligence program, equipping Product, Marketing, and GTM teams with actionable insights and data to drive strategic decision-making. Conduct ongoing competitive analysis and market assessments to monitor key players and industry trends within CLM but also the broader AI market. Identify competitive threats and opportunities, and develop strategic recommendations for product positioning, messaging, and differentiation. Provide competitive deal support on certain high value strategic deals. Drive towards tangible metrics such as improvements in competitive win rates. Own the win-loss analysis program, gathering insights from sales teams, customers, and prospects to understand why deals are won or lost. Leverage AI to deepen competitive and win/loss insights, and then leverage ai agents to utilize these insights to navigate deal scenarios. What we are looking for: Experience within fast-paced SaaS B2B companies 4+ years of experience working in Marketing roles (Content, Customer, Growth, Solutions, etc.) 2-3 years of experience working in Product Marketing roles An AI obsessed tinkerer - you love to test and iterate with AI Strong written and verbal communication skills with a knack for storytelling Experience creating solution-level messaging and content across personas or industries Great at simplifying complex technical concepts into compelling stories Empathy for customers & prospects; puts the buyer first in everything they do Thrives in fast-paced and sometimes ambiguous situations; enjoys finding the right path forward Base Salary Range: $140,000.00 - $172,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Own and optimize customer adoption strategies, develop scalable insights and playbooks, and lead release readiness initiatives to improve customer outcomes. | Requires 5-7+ years in SaaS customer success or product operations, strong analytical skills, experience with lifecycle programs, and excellent communication. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. The Scaled Customer Experience team powers that mission by designing programs, intelligence systems, and self-service experiences that reach thousands of customers and measurably improve adoption, retention, and value realization. This role sits at the center of that engine. This is a hybrid role based out of our San Francisco or New York City office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. About the Role: The Senior Adoption Programs Manager owns Ironclad’s adoption strategy across lifecycle insights, scoring programs, automated journeys, Release Readiness, and cross-functional governance. You will turn product usage telemetry and customer behavior signals into scalable motions that accelerate adoption, surface risk earlier, and improve Customer Outcomes’ ability to prioritize effectively. This is a highly cross-functional role requiring strong analytical skill, operational rigor, and the ability to influence Product, BI, PMM, Sales, CSM Leadership, CAE, and Customer Enablement. It is ideal for someone who can architect systems, simplify complexity, and translate insights into action at scale. What You’ll Do: Drive Adoption Intelligence & KPI Visibility Define and refine Ironclad’s adoption KPI framework across core, advanced, and AI feature sets. Partner with BI and Product to ensure reliable access to all required telemetry for GA features, new launches, and AI workflows. Build monthly and quarterly insights packages that highlight adoption trends, friction points, and recommended strategies across segments. Produce quarterly Adoption Health reports and contribute to companywide scorecard visibility. Own and operate the Adoption Council, a quarterly forum aligning Product, PMM, CAE, and CO leadership on key insights, Tier 1 feature focus areas, and adoption strategies. Summarize product feedback as part of our Product Business Review process, translating adoption data into actionable insights for our product team that can inform roadmap decisions. Own Automated Customer Journeys & Scaled Playbooks Design and optimize automated adoption journeys and risk-based playbooks across the entire post-sale lifecycle. Rewrite playbooks as part of the FY27 top-to-bottom journey redesign, ensuring earlier risk detection, streamlined guidance, and modernized content. Write customer-facing copy that is clear, directive, and aligned with key JTBD at each stage. Conduct quarterly effectiveness assessments and implement improvements tied to product releases and scoring updates. Ensure playbooks integrate with CSM workflows and escalate appropriately when human intervention is needed. Lead Adoption Scoring Programs (Adoption Health, Renewal Outcome, Implementation Score) Own quarterly refresh cycles for Adoption Health Score and Renewal Outcome Score; partner with BI/CS Ops on testing, validation, and rollout. Support introduction and pilot of an Implementation Score to improve visibility into early customer health. Ensure scores surface clear, actionable prioritization for CSMs/CAEs and tie directly to renewal risk signals and opportunity identification. Lead CO Release Readiness for High-Impact Features Serve as the Scaled CX owner for Release Readiness across ~6 major product releases annually. Partner with Product, BI, PMM, and Enablement to define telemetry requirements, evaluate 30/60/90 day adoption performance, and surface customer friction. Launch automated adoption playbooks aligned to each release and ensure new features are incorporated into scoring, journeys, and playbooks. Identify and coordinate customer communications or in-product changes needed to support adoption. Measure the Impact of Scaled CX Programs Build and own a repeatable framework for measuring adoption lift attributable to training, certification, Accelerators, self-service content, and in-product guidance. Translate findings into prioritized roadmap recommendations for the Scaled CX organization. Support Adoption Strategy for Emerging Products Partner with Product, Sales, and early customers to define MVP adoption motions for incubation products (e.g., Jurist). Ensure emerging product teams have the data, insights, and playbooks needed for successful customer onboarding and expansion. Partner on Self-Service & In-Product Enablement Initiatives Collaborate with Documentation, Learning Experience, and Product to identify where AI-powered help, walkthroughs, or in-product guidance can reduce customer effort and accelerate adoption. Support telemetry and insights needed to measure and optimize these experiences. What We’re Looking For: Must-Haves: 5–7+ years of experience in Customer Success, Scaled Programs, Customer Insights, Product Operations, or similar roles in SaaS. Strong analytical instincts and comfort synthesizing product telemetry, customer behavior data, and KPI frameworks. Proven ability to design, launch, and optimize lifecycle programs at scale. Exceptional communication and storytelling skills - able to influence across Product, GTM, and Customer Outcomes. Experience writing customer-facing content (playbooks, emails, guides) with clarity and action-orientation. Ability to lead complex cross-functional initiatives with consistency, structure, and accountability. Nice-to-Haves: Experience with customer health scoring models, predictive analytics, or ML-powered insights. Familiarity with contracting workflows, CLM, or enterprise SaaS adoption patterns. Prior exposure to Gainsight, Catalyst, Pendo, or similar lifecycle automation tools. Background in community, education, or scaled learning programs. Base Salary Range: $130,000 - $150,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Own and execute value strategies for complex deals, develop financial models, and collaborate across teams to drive revenue growth. | 6+ years in value engineering, management consulting, or software sales, with deep financial modeling expertise and cross-functional collaboration skills. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. The Business Value Engineer role is intended to own, define, and execute Ironclad’s value-selling methodology across the customer lifecycle. This role is critical in bringing financial rigor and strategic storytelling to the sales process, ensuring our prospects and customers clearly understand the projected and realized impact of Ironclad’s technology. You will be responsible for the end-to-end value lifecycle—from initial discovery and financial modeling to executive-level presentations and post-sale value realization. This role is cross-functional, partnering with Sales, Customer Success, Product, and Marketing to ensure our value strategy drives revenue growth, deal velocity, and long-term customer success. What you’ll do: Deal-Level Execution: Own the value strategy for complex deals by leading discovery-based sales processes to identify customer pain points and business objectives. Develop custom financial models (TCO, ROI) and defend them against CFO and procurement scrutiny. Process Analysis & Standardization: Map as-is workflows to identify inefficiencies and quantify metrics. Standardize advanced modeling methodologies (scenario-based, risk-adjusted) and build repeatable process frameworks for specific industries or functions. Strategic Programs: Lead multi-threaded value programs that extend beyond individual deals. Create prioritization frameworks for the team to focus the organization on the highest-impact paths. Sales Partnership & Influence: Provide informal coaching and share best practices across the team to raise the collective bar. Partner seamlessly with GTM and Sales Engineers (SEs) on deal strategy and sponsorship creation. Who are you? Experience: 6+ years of experience in value engineering, management consulting, or software sales, with a track record of driving complex deal strategy. Financial Expertise: Deep experience in financial modeling, specifically developing custom business cases that detail the value of complex software solutions. Resilient & Adaptive: Proven ability to stay effective under ambiguity and adjust value narratives quickly based on customer feedback and shifting deal dynamics. Agile Problem Solver: Ability to guide teams on when to pivot approaches and teach others how to unblock value engagements with methodology when resources are limited. Strategic Storyteller: Demonstrated ability to identify patterns from CXO conversations to innovate and pilot new solutions that establish the team as a trusted advisor. Collaborative Leader: Extensive experience collaborating with cross-functional teams, including Sales, Sales Engineering, and gTech, to drive persuasive customer adoption. Technical Rigor: Proficiency in mapping as-is workflows to identify inefficiencies and quantify metrics for "above-the-line" executive audiences. OTE Range: $188,000.00 - $235,000.00 The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead customer implementations, advise on contracting processes, and collaborate cross-functionally to ensure successful deployment of Ironclad platform. | Over 3 years of professional service or consulting experience in SaaS or similar software, with strong relationship-building skills, technical aptitude, and experience managing complex organizational structures. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross-functionally to deliver a best-in-class experience for our customers. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals. Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team’s implementation processes Respond to customer escalations in a way that inspires confidence and customer loyalty Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers’ goals and values. Familiarity with CLM (contract lifecycle management) and legals operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad’s Values: Drive, Intent, Integrity, and Empathy. Base Salary Range: $120,000 - $140,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead FedRAMP readiness, define platform boundary decisions, and oversee document services and design system initiatives. | 8+ years in product management with direct FedRAMP experience, ability to translate controls into product requirements, and cross-functional leadership skills. | Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. About Ironclad Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. The Role Ironclad is hiring a Staff Product Manager to lead a critical portfolio at the heart of our enterprise platform: Trust & Core Services. FedRAMP readiness and authorization enablement is the top priority for this role—you will translate FedRAMP controls into product requirements, drive cross-functional execution, and ensure we ship the capabilities and operational readiness needed for authorization and ongoing compliance. In addition to FedRAMP, you will own foundational platform areas that impact enterprise scalability and product velocity: FedRAMP readiness and authorization enablement (control-to-product translation, evidence-producing capabilities, boundary decisions, launch readiness) Records & Document Services (generation/rendering, storage, lifecycle/retention, legal hold/records requirements, performance/reliability) — strong plus if you’ve owned document/content platforms leveraged by AI teams Design System (roadmap, governance, accessibility, consistency, and developer experience).This is a high-impact role at the intersection of security/compliance, platform reliability, and execution at scale. You’ll partner deeply with Engineering, Security/GRC, Legal, Design, AI stakeholders (as internal platform customers), and GTM partners to deliver outcomes. What You’ll Do: FedRAMP & Trust (Primary) Own the product strategy and roadmap for FedRAMP enablement; translate controls into clear requirements and sequenced delivery plans. Drive boundary and architecture decisions with Security, Infrastructure, and Engineering (auditability, logging, encryption, access controls, configuration controls). Ship “evidence-producing” capabilities (e.g., audit/system logs, retention policies, admin/config controls) supporting authorization and ongoing compliance. Establish operating rhythm across teams: milestones, dependencies, risk management, executive updates, and launch readiness (including partnership with assessors where applicable). Records & Document Services (Core Services; strong plus for prior experience) Set direction and execution for document capabilities: generation, rendering, storage, performance, reliability, and lifecycle management. Partner with Legal/Security on records management needs (retention, holds) and translate into scalable platform primitives. Define success metrics (latency, reliability, throughput, incident trends) and drive continuous improvements with Engineering. Partner with AI/ML teams as internal platform customers to deliver document primitives that power AI experiences (ingestion/normalization, extraction reliability, metadata standards, scalable processing, predictable latency/throughput). Design System (Platform Velocity & Consistency) Own the Design System roadmap, governance model, and adoption strategy. Partner with Design and Frontend Engineering to improve consistency, accessibility, speed of delivery, and reduce UI fragmentation. Product Launch, Packaging & GTM Readiness Lead end-to-end launches for new platform capabilities (especially FedRAMP/trust), including rollout plans (beta/GA), readiness checklists, and stakeholder alignment. Partner with Product Marketing and Sales to define positioning, enablement, and field readiness; support strategic deal motions where needed. Partner cross-functionally on pricing & packaging inputs (entitlements, plan gating) and on Legal/Security reviews for customer-facing commitments and policy implications. Minimum Qualifications 8+ years of Product Management experience, including platform or infrastructure-adjacent product ownership. Hands-on FedRAMP experience required: led or materially drove FedRAMP readiness/authorization for a SaaS/cloud product (scope/boundary decisions, control-to-product translation, evidence-producing capabilities, POA&M execution, and close partnership with Security/GRC + Engineering). Proven ability to translate ambiguity into strategy, roadmap, and shipped outcomes; strong written and executive communication. Track record of leading cross-functional delivery and launches involving Engineering, Security/GRC, Legal, and GTM. Preferred Qualifications Experience owning document/content services (storage, rendering, pipelines, performance/SLOs), ideally at scale. Familiarity with how documents are processed for AI (ingestion, extraction, chunking/indexing, retrieval/RAG) and partnering with AI/ML teams on platform dependencies and governance. Experience building or scaling a Design System (component governance, accessibility, adoption, developer experience). Experience with enterprise SaaS pricing/packaging inputs (entitlements, plan gating) and launching platform capabilities. Engineering background or experience as a Technical Product Manager and/or Technical Program/Project Manager is a plus. Success in This Role Looks Like FedRAMP milestones delivered on schedule with clear boundary decisions, control mapping, and evidence-producing capabilities shipped. Reduced authorization risk through measurable improvements in auditability/logging, access controls, retention, and operational readiness. Improved reliability and performance for core document workflows; stronger AI team velocity enabled by dependable document primitives. Successful launches of trust/platform capabilities with clear enablement, packaging readiness, and measurable adoption. Faster product delivery and improved UX consistency through Design System adoption and reduced UI fragmentation. Base Salary Range: $190,000 - $235,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Provide comprehensive executive administrative support including calendar and travel management, communication liaison, event planning, and project coordination in a hybrid work environment. | 3-5+ years executive support experience in fast-paced startup or tech environment, strong organizational and communication skills, proficiency with productivity tools, and availability for hybrid work in San Francisco. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. About the role: We are looking for a dedicated and detail-oriented Executive Assistant to support our GTM organization. The ideal candidate is a self-starter who can think outside the box, juggle multiple tasks with ease, and thrives in a fast-paced environment. This role requires excellent organizational skills, a proactive approach, and the ability to manage a wide range of administrative and executive support tasks. This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. What you'll do: Provide comprehensive administrative support to some of our GTM leaders (currently 3 VPs), including calendar management, meeting coordination, and travel arrangements. Act as a liaison between executives, team members, and external stakeholders, ensuring effective communication and follow-up. Assist in planning and executing company events, meetings, and team-building activities. Manage and prioritize multiple tasks and projects with a keen attention to detail and a high level of accuracy. Handle confidential information with discretion and maintain a high level of professionalism. Coordinate and manage special projects, ensuring timely completion and adherence to company standards. Contribute to the overall efficiency and effectiveness of the team by identifying opportunities for process improvement and implementing innovative solutions. Foster a positive and collaborative team environment, demonstrating flexibility and a strong commitment to team success. What you'll bring: 3 - 5+ years of experience in an executive support role, preferably in a fast-paced startup or tech environment. You’ll have worked with GTM or business leaders and supported multiple leaders in the past. Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously as well as to quickly pivot as priorities can rapidly shift even throughout the day. Strong attention to detail, organized and responsive. Intellectually curious and committed to continuous learning and collaboration to improve how we work. Excellent written, verbal and interpersonal communication skills. Proficiency in Google Office Suite and other productivity tools such as Slack, Notion, Coupa, Navan and Zoom and bring an enthusiasm to learn and use new tools. Light experience with Salesforce, Seismic and Catalyst is a plus! Strong ability to create impactful presentation materials. Ability to think proactively and take initiative, anticipating the needs of executives and the team. Demonstrated ability to work independently, resourcefully and also as part of a team, with a flexible and adaptable approach. Serve as a trusted partner to the executive, demonstrating unwavering integrity and impeccable judgment when handling proprietary and confidential data. Availability to work in our San Francisco office two days per week (Tuesday/Thursday), with potential for increased presence as required. Why Join Us: Be part of a fast-growing startup with a dynamic and passionate team. Opportunity to work on exciting projects and make a significant impact. Collaborative and innovative work environment. Competitive compensation and benefits package. Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Home office setup stipend to make your space work for you Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at Base Salary Range: $110,000 - $125,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a Staff Software Engineer, you will collaborate cross-functionally to identify business problems and architect solutions. You will lead technical discussions and mentor other engineers while building features and systems. | Candidates should have at least 5 years of experience in software engineering with a focus on building and maintaining complex systems. Strong communication skills and a passion for delivering high-quality products are essential. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Engineering @ Ironclad As a Staff Software Engineer at Ironclad, you'll work cross-functionally to identify business problems and architect, build, and verify solutions. You'll build a platform that lets lawyers scale themselves and their businesses 100x more effectively. At Ironclad, we’ve built a product that brings a two thousand year old profession into the digital age, and you’ll play a pivotal role in driving the foundation forward. We’re looking for experienced engineers with strong coding fundamentals and a proven track record of delivering high-quality products. Our team is building conversational and semantic search technologies to help customers quickly find what they need in modern contracts by unlocking the value of unstructured data. We thrive in a collaborative, inclusive environment, support remote work flexibility, and are united by our mission to create a product that legal teams love. If this sounds like you, we’d love to connect! What you'll do: Collaborate cross functionally with product managers, designers, and other engineers to spec, design, and build features and systems Partner with quality engineers to define, build and maintain testing strategy Lead technical discussions, mentor and provide thoughtful feedback to other engineers on the team Grow your teams by interviewing and recruiting talented engineers to Ironclad Work on a modern stack built upon: TypeScript, ReactJS, Node.js, Java, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required) Leading a team at the forefront of innovation, driving new approaches and delivering AI-powered features and agentic frameworks (LLM & NLP) What we look for: At least 5+ years of software experience architecting, building, launching and maintaining complex systems (a formal degree is not required, we are prioritizing industry experience) Leadership across teams and a drive towards improving overall technical architecture and achieving company-wide goals Passion for software engineering to build and ship great product Hands-on experience shipping valuable products to production with real user feedback A high bar for quality Strong cross-team communication and collaboration skills Ironclad’s Values: drive, intent, integrity, and empathy Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: Staff Software Engineer: $210,000 - $235,000 Senior Staff Software Engineer: $240,000 - $270,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain cloud platform infrastructure with a focus on SRE best practices, automation, scalability, and incident response. | 8+ years DevOps/SRE experience, 5+ years coding in Python, Go, or TypeScript, expertise in Docker/Kubernetes, cloud platforms, CI/CD tools, and strong communication skills. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Software Engineer, Platform Infrastructure sits under the umbrella of Product and Engineering and plays a pivotal role in ensuring our developers have the tools, infrastructure, and systems to provide our customers with reliable, secure, and scalable software. Roles & Responsibilities: Be part of the Cloud Platform SRE Team, focused on building our Cloud Platform using modern tools and best practices. Champion SRE best practices within the team and throughout the organization Solve the whole problem. Architecture for resiliency, identify risks, and make it happen. Ability to use a wide variety of open source technologies and tools Understanding of Continuous Integration & Continuous Delivery in the software engineering process and can clearly articulate how a Software Engineer, Platform Infrastructure facilitates these practices in collaboration with the Development, Quality Assurance and Technical Operations teams to drive business goals Ability to demonstrate a clear, energetic and excited interest in automating everything (build, test, release/deploy, monitoring, reporting), which includes Infrastructure as Code Preference for collaboration, open communication and reaching across functional borders Thorough understanding of backup/recovery systems, development automation routines, storage area networks and virtualization Be on an on-call rotation to respond to incidents that impact Ironclad’s availability, and provide support with internal or customer-facing incidents Develop an understanding of the near, mid, and long-term needs of the business - and understand how the Platform SRE contributes to its success Influence architectural decisions with a focus on security, scalability, and high performance Be a mentor, multiply our team’s output with leadership and guidance Key Skills: 8+ years of professional DevOps / SRE experience. 5+ years of coding (Python, Golang, TypeScript Shell Scripting, Rust, etc), scaling, and architecture work. Experience with Typescript is a plus. Expert knowledge of Docker and Kubernetes Experience with Google Cloud Platform (or similar provider) Experience with Build and Deployment tools such as Terraform, CircleCI, ArgoCD Experience with multi-region support is a plus Experience with ELK Stack, MongoDB, Postgres Strong technical aptitude and exceptional communication skills (written and verbal) Ability to appropriately prioritize and respond to different escalations Troubleshooting and analytical skills, drive to help customers, and the ability to dive deep and learn a new product. Experience and desire to work cross-functionally Team and goal-oriented. High output; low ego Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain internal tools and automation to improve developer workflows and productivity across the organization. | 5+ years experience, proficiency in at least one modern language (Python, Go, TypeScript), cloud platform familiarity, CI/CD experience, and strong software development lifecycle knowledge. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. About the Role Join our Developer Productivity Team and play a key role in shaping the future of how we build and deliver software. As a Senior Software Engineer to Software Engineer 2, you will focus on creating tools, automation, and infrastructure that enhance the productivity of our development teams. You will work on improving developer workflows, reducing manual processes, and ensuring a seamless development experience across the organization. Your expertise in cloud computing (AWS, GCP, Azure), full-stack development (TypeScript, React, Node.js, Python), and infrastructure will be critical in driving productivity initiatives. A great fit for an individual contributor who is interested in growing into a leadership role; this position is a path to management. Core Responsibilities Build and maintain internal tools that improve developer workflow efficiency Implement automation solutions for common development tasks Contribute to monitoring systems for developer productivity metrics Collaborate with product and infrastructure teams to identify pain points Write clear documentation for tools and processes Support and maintain existing developer tools Participate in code reviews and technical discussions Required Qualifications Bachelor's / Master’s degree in Computer Science, Software Engineering, or equivalent experience 5+ years of software development experience Strong proficiency in at least one modern programming language (Python, Go, TypeScript) Experience with CI/CD pipelines and tools Familiarity with cloud platforms (AWS OR GCP OR Azure) Understanding of software development lifecycle and RESTful API design and development Experience with version control systems (Git) Preferred Qualifications Experience building internal developer platforms or developer tools Knowledge of infrastructure as code Experience with workflow automation Familiarity with monitoring tools Contributions to open-source projects Experience with API design Key Competencies Strong problem-solving abilities Good communication skills Ability to work independently Team-oriented mindset Attention to detail Basic understanding of system design Impact You'll Have Improve developer workflows through automation Reduce manual processes in development pipeline Create tools that enhance code quality Support team productivity initiatives Contribute to developer experience improvements Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: Senior Software Engineer: $180,000 - $200,000 Staff Software Engineer: $210,000 - $235,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Build and maintain cloud platform infrastructure with a focus on reliability, scalability, automation, and incident response. | 8+ years DevOps/SRE experience, 5+ years coding in Python, Go, or TypeScript, expert Docker/Kubernetes skills, GCP experience, CI/CD tooling knowledge, and willingness to work hybrid with on-call duties. | Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Software Engineer, Platform Infrastructure sits under the umbrella of Product and Engineering and plays a pivotal role in ensuring our developers have the tools, infrastructure, and systems to provide our customers with reliable, secure, and scalable software. Roles & Responsibilities: • Be part of the Cloud Platform SRE Team, focused on building our Cloud Platform using modern tools and best practices. • Champion SRE best practices within the team and throughout the organization • Solve the whole problem. Architecture for resiliency, identify risks, and make it happen. • Ability to use a wide variety of open source technologies and tools • Understanding of Continuous Integration & Continuous Delivery in the software engineering process and can clearly articulate how a Software Engineer, Platform Infrastructure facilitates these practices in collaboration with the Development, Quality Assurance and Technical Operations teams to drive business goals • Ability to demonstrate a clear, energetic and excited interest in automating everything (build, test, release/deploy, monitoring, reporting), which includes Infrastructure as Code • Preference for collaboration, open communication and reaching across functional borders • Thorough understanding of backup/recovery systems, development automation routines, storage area networks and virtualization • Be on an on-call rotation to respond to incidents that impact Ironclad’s availability, and provide support with internal or customer-facing incidents • Develop an understanding of the near, mid, and long-term needs of the business - and understand how the Platform SRE contributes to its success • Influence architectural decisions with a focus on security, scalability, and high performance • Be a mentor, multiply our team’s output with leadership and guidance Key Skills: • 8+ years of professional DevOps / SRE experience. • 5+ years of coding (Python, Golang, TypeScript Shell Scripting, Rust, etc), scaling, and architecture work. Experience with Typescript is a plus. • Expert knowledge of Docker and Kubernetes • Experience with Google Cloud Platform (or similar provider) • Experience with Build and Deployment tools such as Terraform, CircleCI, ArgoCD • Experience with multi-region support is a plus • Experience with ELK Stack, MongoDB, Postgres • Strong technical aptitude and exceptional communication skills (written and verbal) • Ability to appropriately prioritize and respond to different escalations • Troubleshooting and analytical skills, drive to help customers, and the ability to dive deep and learn a new product. • Experience and desire to work cross-functionally • Team and goal-oriented. • High output; low ego Benefits: • Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Analyze marketing pipeline and campaign performance, build dashboards in Looker, develop marketing data models, and translate data into strategic narratives. | 5-7 years marketing or business analytics experience in B2B SaaS, strong SQL and Python skills, proficiency with BI tools like Looker or Tableau, and excellent communication. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. About the Role We’re looking for a Senior Data Analytics Manager, Marketing Analytics to join our growing Data & Analytics team. In this role, as an individual contributor you will partner closely with our revenue marketing leadership to uncover insights that drive pipeline generation, campaign effectiveness, and overall go-to-market performance. You’ll bring rigor and storytelling to our data, ensuring the business can make faster, smarter decisions. This role is highly cross-functional, giving you visibility and impact across business development, digital marketing, and events. It’s an opportunity to shape how Ironclad understands its top-of-funnel engine in a high-growth environment. This role will report to the Sr. Manager, GTM Data Science & Analytics. What You’ll Do Partner with Marketing leaders to analyze pipeline generation, campaign performance, and conversion trends, providing actionable insights that improve ROI. Build dashboards and reporting in Looker that empower stakeholders to self-serve and confidently track their key metrics. Develop and maintain core marketing data models in our data warehouse to ensure consistent, reliable data foundations. Support the creation of business cases and models that guide investment decisions across channels, offers, and campaigns. Translate complex data into clear, compelling narratives that inform strategy at both the executive and operating levels. Collaborate with Sales, Finance, and Operations to ensure marketing analytics ties directly to pipeline and revenue impact. What We’re Looking For 5–7 years of experience in marketing analytics, data science, or business analytics, ideally in a B2B SaaS company. Strong proficiency in SQL, Python and BI tools (e.g., Looker, Tableau, or equivalent). Proven ability to define and track core marketing KPIs (e.g., pipeline, CAC, campaign ROI). Comfort building models and analyses that inform go-to-market decisions, from channel investments to pipeline forecasting. Excellent communication and data storytelling skills, able to translate findings into business strategy. Self-starter who thrives in a fast-paced, collaborative environment. Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $180,000 - $200,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Serve as primary advisor on employment law, develop policies and processes, lead investigations and compliance, and collaborate with People and Legal leadership in a hybrid work environment. | JD and CA Bar admission, 7+ years legal experience with 3+ years in-house in tech, expertise in employment law matters including investigations and policy, strong judgment and communication, project management, and legal tech knowledge. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. Role Description We are excited about expanding our Legal Team! Ironclad is looking for a Senior Counsel, Employment Legal with 7+ years experience to serve as the primary advisor on all aspects of employment law and support a growing volume and pace of complex employment work and related issues as the company scales. This role would report to and work collaboratively with the Senior Director, Corporate & Employment to provide guidance on employment related legal matters that align with our company culture and global business objectives. This role will have a key role in a broad range of employment and HR issues, including policy and process development, employee relations issues, investigations and compliance. The role will work closely with People and Legal leadership. *This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Responsibilities: Serve as the first point of contact for Ironclad’s People Team to develop and deliver creative solutions to complex employment issues that align with the company’s strategic goals and values. In partnership with the People Team, establish enterprise policies and scalable processes that will govern the legal aspects of the employment life cycle, including recruitment, compensation matters, reorganizations, leave management and administration, policy governance, employee privacy and more. Act as a trusted advisor to senior leaders on employment law trends, workplace investigations, and complex personnel issues and collaborate with the People Team to develop strategic solutions that align business objectives with applicable employment laws and regulations. Develop and deliver training programs for managers and People Team members on employment law best practices. Serve as the employment law team lead for international expansion and other corporate initiatives. Advise on matters arising out of the development and use of AI technology in recruiting/hiring, compliance, and other employment processes. Aid in developing our global compliance program. Openness to assisting the Legal team in other areas as workload permits. Qualifications: JD from an accredited law school and admission to the CA Bar. 7+ years of legal experience, with at least 3+ years in-house in tech; strong preference for experience in high growth B2B company. Proven track record in employment law matters, including employee relations issues, leave administration, pay equity, workplace investigations, performance management and policy development. Positive, business-focused attitude with excellent judgment, high integrity, and the ability to prioritize and manage multiple projects simultaneously and on time. Ability to quickly assess business challenges and understand business objectives, making timely and pragmatic recommendations in light of company priorities. Ability to communicate effectively with a wide range of people, collaborate with and build in partner relationships internally and externally. In-depth understanding of how legal issues impact different parts of the organization and ability to translate complex legal issues in a clear and understandable manner. Strong project management skills and a demonstrated ability to build and scale programs (including internationally) and lead cross-functional initiatives (including having led change management efforts). Deep understanding of the modern Legal tech stack and surrounding LegalTech ecosystem. Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range: $185,000.00 - $225,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will build and tune models and AI capabilities that ingest legal documents and extract key information. Additionally, you will implement backend services that power document understanding and natural language search. | A BS or advanced degree in Computer Science or a related field is required, along with 7+ years of hands-on experience in Python and backend service development. Experience with large language models and AI frameworks is also necessary. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. AI Engineering @ Ironclad Ironclad is accelerating its AI initiatives to transform how contracts are built, managed & executed across an organization. We're looking for a AI/ML Engineer to help shape the future of legal AI. In this role, you’ll work with cutting-edge technologies such as Context Engineering, LLM Tuning / Post Training, Evaluation Frameworks to develop state-of-the-art models and intelligent systems that power product features used by leading legal teams. You’ll partner closely with product managers and designers to translate user needs into AI-powered product capabilities. You’ll also lead efforts in model evaluation, iteration, and deployment—ensuring our systems are robust, explainable, and continuously improving. As part of our end-to-end ownership model, you’ll contribute to the MLOps stack to ensure our models are scalable, reliable, and performant in production. What you'll be doing: Build and Tune models and AI capabilities that ingest legal documents, extract key information, and deliver actionable insights to customers Implementing backend services that power document understanding, classification, and natural language search 2 years of previous experience exploring and applying cutting-edge techniques in NLP, LLM integration, Prompt / Context Engineering, and semantic search to advance Ironclad’s AI/ML vision 2 years of previous experience designing and maintaining robust systems for context management, model training / tuning, orchestration, evaluation & inference, with a focus on scalability, reliability, and observability 2 years of previous experience developing and scaling retrieval-augmented generation (RAG) systems and agent-based orchestration frameworks for complex legal workflows Help build foundational AI/ML infrastructure, including tools for experimentation, model versioning, and online/offline performance monitoring Partner closely with product managers and designers to shape user-facing AI experiences and deliver value through APIs and intelligent features Required skills: BS or advanced degree in Computer Science, Engineering, or a related field Experience working with large language models (e.g., GPT, Claude) or building RAG systems Experience with embedding models and vector databases Experience in training, evaluating, and serving AI/ML models 7+ years of hands-on experience with Python, backend service development, and RESTful APIs Experience in NLP techniques such as text classification, entity extraction, document understanding, or question answering Proficiency with AI frameworks and APIs (e.g., PyTorch, TensorFlow, HuggingFace , OpenAI , LangChain) Experience with cloud platforms (e.g., GCP, AWS, Azure) Solid understanding of Git or other version control systems Strong engineering fundamentals and attention to code quality, testing, and maintainability Excellent communication and collaboration skills Passion for building AI products that solve real-world customer problemsS Nice to have: Familiarity with Vertex AI or other managed ML platforms Experience working with PDF and DOCX parsing for document ingestion Comfort with Docker and containerized development Familiarity with CI/CD systems (e.g., GitHub Actions, CircleCI) Monitoring and observability with tools like Datadog or equivalent Experience with data processing and analysis using tools like SQL, Pandas, NumPy, or PySpark Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers Base Salary Range - Senior: $180,000 - $200,000 Base Salary Range - Staff: $210,000 - $235,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead and mentor a solution engineering team supporting sales, align technical solutions with customer needs, collaborate cross-functionally, and drive customer expansion initiatives. | 1-3 years leading a solution engineering/architecture team in enterprise B2B SaaS, experience with contract lifecycle management software, strong customer-facing skills, and ability to translate technical concepts into business value. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. What You Will Be Doing • Build, lead, and mentor a high-performing Solution Engineering team supporting the Customer Account Executives within the sales org. • Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven. • Serve as a subject matter expert in supporting the Customer Account team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.. • Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform. • Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team. • Work closely with Customer Account Executives (CAEs) and Customer Outcomes leadership to understand the evolving needs of our existing customers and establish effective technical support for customer expansion initiatives. • Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits. • Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance. • Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities. • Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience. • Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer • Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge! Key Skills • 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting. • Experience hiring, motivating, and developing a team. • Proven track record of successfully supporting customer expansion initiatives, including upselling and cross-selling within customer accounts. • Strong understanding of Contract Lifecycle Management software, Customer Relationship Management software, Vendor Relationship Management software, Integration software and APIs. • Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value. • Excellent communication and presentation skills. • Strong listening and ability to understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer. Benefits: • Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers OTE Range: $240,000.00-$280,000.00 The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Listen to prospects' needs and goals, design and present custom demonstrations of the Ironclad platform. Collaborate with internal partners to progress evaluations and provide actionable insights to the Product Team. | Candidates must have 3+ years of Solution Engineering experience and be technically proficient with programming languages. They should be exceptional communicators and creative problem solvers who can work independently and as part of a team. | Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Solutions Engineers @ Ironclad Solution Engineers (SEs) are Ironclad Sales Team’s pre-sale technical experts. SEs collaborate closely with prospects and Ironclad’s Sales, Implementation, and Product teams, forming a critical technical overlay to the sales and solution evaluation. At Ironclad, SEs are creative, value-driven technology experts that love to engage with people. They drive sales through clear communication focusing on customer use cases, technology infrastructure, and solution design. With a comprehensive understanding of Ironclad’s platform, SEs empower prospects to understand how Ironclad can work for them. SEs also help Ironclad improve our platform: the best SEs help capture the most challenging technical requirements observed in the market and translate them into actionable insights for Ironclad’s Product team to develop. Requirements, you must be: Mission-oriented: You’re excited to work on a team that operates at the intersection of human talent and software; you want to put that passion to work in an industry that still skews heavily towards human/manual work. You want to work at a place where you can have an outsized impact. Exceptional communicator: You’re a strong verbal communicator, able to capture an audience with clear and confident language. You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise. Technically proficient: You’re an expert at technical configuration and familiar with or have an appetite for learning programming languages such as JSON, HTML and, ideally, JavaScript or similar languages. You recognize that your ability and willingness to develop these skills is an important part of what makes SEs successful in their role as Ironclad’s prospect-facing solution experts. Creative problem solver: You listen well and understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer. Team player: You can work effectively in teams of technical and non-technical individuals. You are energized by collaborating with diverse teams. Independent: You can learn and drive outcomes with minimal supervision. You have a bias toward action and gravitate towards environments where you have an outsized influence on the success of outcomes for customers and colleagues. You are exceptionally good at making trade-offs based on incomplete data. Experience: 3+ years of Solution Engineering experience. Experience in AI and LLM-based applications. Responsibilities: Listen to prospects' needs and goals. Listening is our #1 strength. Design, build and present custom demonstrations of the Ironclad platform using a prospect’s own contracts and workflows. Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately select Ironclad. Collaborate with Account Executives and other internal partners to progress an evaluation forward smoothly. Bring actionable insights back to Ironclad’s Product Team to help us evolve our core product. Partner with your aligned Sales Leader to support pipeline generating activities and overall team success Benefits: Health, dental, and vision insurance 401k Wellness reimbursement Take what you need vacation policy Generous parental leave for both primary and secondary caregivers OTE Range: $160,000 - $190,000 The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.