InvoiceCloud

Drive new business acquisition and manage complex enterprise sales cycles with consultative solutions in government and tax sectors. | Minimum 5 years IT/software sales closing experience, quota achievement, consultative sales methodology knowledge, Salesforce proficiency, and ability to travel up to 50%. | About InvoiceCloud: InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Role Overview: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Job Details: We are seeking a highly skilled and results-oriented Enterprise Sales Director, Tax to support our Sales organization. Reporting to the Senior Sales Manager, this role focuses on driving new business and customer acquisition within a defined territory through prospecting, networking, referrals, and inbound opportunities. The ideal candidate operates as a proactive, trusted partner—capable of managing complex enterprise sales cycles, leveraging partnerships, and delivering consultative solutions tailored to government and tax organizations. This role is remote and requires travel within the assigned territory. Success Profile: This role is anchored in our company's core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position. Results-Driven • Drive new business acquisition through prospecting, networking events, referrals, and inbound lead generation • Consistently achieve or exceed quota targets through disciplined pipeline development and deal execution • Manage territory pipeline, forecast accurately, and maintain strong CRM discipline using Salesforce.com • Leverage AI-enabled tools (e.g., account research, outreach optimization, pipeline analysis) to improve efficiency while maintaining data integrity Customer-Centric • Build strong relationships with enterprise clients in government and tax sectors through consultative engagement • Deliver tailored sales presentations and demonstrations aligned to client needs and industry requirements • Leverage partnerships to generate referrals and enhance customer engagement • Align solutions to customer challenges, particularly in billing, payments, and tax workflows Takes Ownership • Own the full sales cycle from prospecting through negotiation and closing • Manage territory strategy, prioritization, and execution with accountability for revenue outcomes • Independently manage time, priorities, and high-volume sales activity in a fast-paced environment • Collaborate with internal teams and partners to drive deal progression and success Requirements: • Minimum of 5 years of closing experience in IT or software sales • Proven track record of achieving or exceeding sales quotas • Strong relationship-building and networking skills • Experience selling into government or tax verticals preferred • Familiarity with consultative sales methodologies (e.g., MEDDICC, MEDDPICC, Value Selling) • Experience with CRM tools such as Salesforce.com • Strong communication, presentation, and organizational skills • Ability to travel up to 50% within assigned territory • Bachelor's degree or equivalent experience Benefits: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & backup care • Tuition reimbursement • Employee Resource Groups (ERGs) InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

Lead and manage a global Service Desk team, oversee daily IT operations, automate IT processes, improve employee IT experience, and ensure compliance with ITIL policies. | 3-5+ years IT management, 5+ years IT administration, SaaS and MDM expertise, project management skills, experience with global teams, and onsite work 3-4 days weekly. | About InvoiceCloud: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. We are seeking a Manager, Service Desk to serve as both a leader and a hands-on contributor — a true player-coach. Reporting to the Sr. Director of IT Applications & Operations, you will oversee our global Service Desk, supporting offices and remote employees in the US and India. You'll manage daily IT operations, lead and mentor your team, and ensure the secure, efficient, and customer-focused delivery of IT services. This role is highly visible and collaborative: you will act as a trusted partner to business stakeholders, improve processes through automation & GenAI, and shape the employee experience across the company. Responsibilities: • Lead and develop the global Service Desk team, fostering collaboration, accountability, and high performance • Oversee daily operations including queue management, escalations, and global coverage • Act as a hands-on escalation point for complex IT issues while coaching team members to build problem-solving skills • Partner with business stakeholders to identify pain points and deliver practical IT solutions • Automate critical IT processes, including employee lifecycle management and self-service • Monitor system and team performance, proactively identifying and resolving recurring IT issues • Build and maintain training curriculum for Service Desk team members • Prioritize and align IT projects with leadership, escalating issues where needed • Evaluate, test, and implement new tools to enhance collaboration and productivity • Implement ITIL-aligned policies and procedures to support Security, Compliance, and SLA standards • Drive improvements in AV/conference room technology and support, both onsite and remote • Ensure policies, processes, and best practices are documented, maintained, and followed • Champion empathy, patience, and curiosity in every Service Desk interaction • Assist with all other duties as defined by IT leadership Requirements • Bachelor's degree in Computer Science, Information Systems, or related field (preferred) • 3–5+ years of IT management experience, with 5+ years of IT administration/engineering experience • Extensive SaaS administration background, including Microsoft 365, Okta, Atlassian, Slack, and more • Experience managing both Windows and macOS environments with MDM solutions (Intune, Jamf) • Proven track record supporting global, multi-office organizations with diverse technical needs • Strong project management skills, capable of planning and executing IT initiatives end-to-end • Experience leading enterprise AV/conference room initiatives across multiple geographies • Strong understanding of IT security and compliance principles • Hands-on experience automating IT workflows and leveraging GenAI for self-service/efficiency • Excellent communication skills, adaptable across technical and non-technical audiences • Customer service mindset with proven ability to deliver exceptional user experience • Relevant certifications (ITIL, M365, Okta) are a plus Onsite & Travel Requirements: • The Service Desk Manager is required to work from InvoiceCloud's Boston office location 3 to 4 days per week. Occasional travel to InvoiceCloud's Marlborough office location can also be expected. InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Lead and manage a global Service Desk team, oversee daily IT operations, automate processes, and improve IT service delivery across multiple locations. | 3-5+ years IT management, 5+ years IT administration, SaaS and MDM experience, project management skills, global support experience, and strong communication. | About InvoiceCloud: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. We are seeking a Manager, Service Desk to serve as both a leader and a hands-on contributor — a true player-coach. Reporting to the Sr. Director of IT Applications & Operations, you will oversee our global Service Desk, supporting offices and remote employees in the US and India. You'll manage daily IT operations, lead and mentor your team, and ensure the secure, efficient, and customer-focused delivery of IT services. This role is highly visible and collaborative: you will act as a trusted partner to business stakeholders, improve processes through automation & GenAI, and shape the employee experience across the company. Responsibilities: • Lead and develop the global Service Desk team, fostering collaboration, accountability, and high performance • Oversee daily operations including queue management, escalations, and global coverage • Act as a hands-on escalation point for complex IT issues while coaching team members to build problem-solving skills • Partner with business stakeholders to identify pain points and deliver practical IT solutions • Automate critical IT processes, including employee lifecycle management and self-service • Monitor system and team performance, proactively identifying and resolving recurring IT issues • Build and maintain training curriculum for Service Desk team members • Prioritize and align IT projects with leadership, escalating issues where needed • Evaluate, test, and implement new tools to enhance collaboration and productivity • Implement ITIL-aligned policies and procedures to support Security, Compliance, and SLA standards • Drive improvements in AV/conference room technology and support, both onsite and remote • Ensure policies, processes, and best practices are documented, maintained, and followed • Champion empathy, patience, and curiosity in every Service Desk interaction • Assist with all other duties as defined by IT leadership Requirements • Bachelor's degree in Computer Science, Information Systems, or related field (preferred) • 3–5+ years of IT management experience, with 5+ years of IT administration/engineering experience • Extensive SaaS administration background, including Microsoft 365, Okta, Atlassian, Slack, and more • Experience managing both Windows and macOS environments with MDM solutions (Intune, Jamf) • Proven track record supporting global, multi-office organizations with diverse technical needs • Strong project management skills, capable of planning and executing IT initiatives end-to-end • Experience leading enterprise AV/conference room initiatives across multiple geographies • Strong understanding of IT security and compliance principles • Hands-on experience automating IT workflows and leveraging GenAI for self-service/efficiency • Excellent communication skills, adaptable across technical and non-technical audiences • Customer service mindset with proven ability to deliver exceptional user experience • Relevant certifications (ITIL, M365, Okta) are a plus Onsite & Travel Requirements: • The Service Desk Manager is required to work from InvoiceCloud's Boston office location 3 to 4 days per week. Occasional travel to InvoiceCloud's Marlborough office location can also be expected. InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.