Invited

Coordinate and support club events, manage event registrations and social media, and enhance member engagement and communication. | High school diploma and at least 1 year of hospitality or customer-facing experience with strong communication and organizational skills. | Job Description Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event registrations, and supporting the set-up and implementation of club events. Additionally, the role includes managing the club’s social media channels and supporting communication efforts to promote events and engage with members, ensuring a vibrant and connected community. Reporting Structure • Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club) Day to Day • Support the execution of all members’ experience functions including new member onboarding, programming, communication and retention efforts. • Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs. • Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events. • Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement. • Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels. • Update the club marketing materials such as posters, table tents, and digital displays. • Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels. • Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360). • Assist with processing resignations and conduct follow-up communications. • Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction. Additional Duties • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. • Follow all company, club, and department policies, procedures, and instructions. • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. About You Required • High school diploma or equivalent. • A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role. Preferred • Possess a service-oriented mindset with the ability to make every member and guest feel valued. • Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience. • Strong communication skills across various channels, including verbal, written, phone, text, and social media. • Proven ability to work well under pressure, effectively managing multiple tasks simultaneously. • Strong organizational skills with keen attention to detail. • Professional and welcoming phone demeanor. • Exceptional listing skills, with the ability to understand and respond to member and guest needs. • Advanced in Microsoft Office applications, including Word, Outlook, and Excel. • Positive attitude with a collaborative team spirit. • Effective multitasker with strong time management and prioritization skills. Physical Requirements • Must be able to stand, walk, and perform physical activities for extended periods. • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. • Effective communication skills with sufficient visual acuity, including talking and hearing. Primary Tools/Equipment • Computer • Keyboard • Telephone • Copier • General office supplies Work Schedule • Attendance requirements for this position as outlined on the weekly schedule. • Additional hours are required to meet deadlines of the position, including weekends and/or holidays. What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: • Medical, dental, and vision coverage • Life insurance • Short-term and long-term disability insurance • 401(k) retirement savings plan • Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members ) Want to learn more? Visit www.invitedbenefits.com for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Lead member experience strategy, execute engagement programs, drive revenue, collaborate across departments, and manage communication to enhance club culture and member retention. | 3-5+ years in hospitality or related fields, leadership experience, strategic and analytical skills, strong communication, and proficiency with CRM, Microsoft Office, and social media platforms. | Job Description Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at  Invited ! The Assistant General Manager – Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM – Member Experience collaborates cross-functionally—particularly with food & beverage, golf, racquet, and fitness teams—to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture. What Does a Typical Day Look Like? • Leads the development and execution of the Club’s member experience strategy, including onboarding, engagement programs, and improving retention • Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals • Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences • Innovates and refine offerings based on evolving member needs, feedback, and industry trends • Implements a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired • Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs • Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints • What Does the Ideal Candidate Look Like? • Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations. • Member-First mindset. High energy, outgoing personality, and strong communicator. • Prior experience in leading teams and holding people accountable. • Experience with creating and implementing strategies that drive revenue, club usage and member retention. • Data and analytical thinker who leads strategy-based initiatives. • Undergraduate degree preferred. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation. • Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems. Compensation Package: Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry! Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:   LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.