Invert

Lead customer implementations, ensure long-term customer success and adoption, provide support and training, and collaborate cross-functionally to improve product and customer experience. | 5-7 years of customer experience in SaaS within biotech or life sciences, STEM degree, strong communication and problem-solving skills, and ability to understand complex technical domains. | The Company At Invert, we are on a mission to dramatically reduce the dollar and time cost of using biology to manufacture ~everything. Our customers use bioprocessing to do things like: produce new therapies to combat disease, create new biomaterials to solve the environmental crisis, and manufacture essential chemicals cleanly. We provide them with tools to automate the design, execution, and analysis of all that amazing work! The Invert team is composed of creative and talented engineers, data scientists, biologists, and more, and we are supported by amazing investors. We value diversity and welcome individuals from all backgrounds to join our remote-first, collaborative environment. The team You will join as a founding member of Invert’s Customer Experience (CX) team. This team is responsible for ensuring our customers achieve success with Invert’s software, from technical implementation and onboarding, through long-term adoption and value realization. More specifically, the team is tasked with: • Leading Customer Implementations: Driving the implementation of Invert software, including technical discovery, integration setup, onboarding, and training. • Long Term Customer Engagement & Success: Working closely with customers to ensure they fully adopt Invert and maximize the value of Invert’s platform for them and their teams. • Customer Support: Providing hands-on support to customers, troubleshooting issues, and delivering training. • Product Feedback & Advocacy: Capturing customer feedback to improve the product, being the voice of the customer to product and engineering, and fostering customer champions. • Cross-Functional Collaboration: Working closely with Product, Engineering, and Sales to ensure customers have a seamless experience. What You’ll Bring: Scientific & Technical Expertise: • You deeply understand the science of bioprocessing, including both upstream and downstream processes, to effectively support customer needs and speak their language. • You are able to discuss scientific and technical concepts with customers to ensure successful implementation. Experience: • 5-7 years in customer experience - either software implementation, customer success, or account management, ideally in SaaS focused on biotech, life sciences, or another technical domain. • Prior startup experience is a plus. Education: • Minimum of a B.S. in a STEM major Skills & Attributes: • Strong action bias and problem-solving mindset. • Ability to quickly grasp complex technical domains. • Comfort with ambiguity and changing priorities. • Strong communication and stakeholder management skills. • High degree of curiosity and eagerness to improve customer experience. • AI at Invert: We believe that AI is reshaping how we work, and we’re committed to making sure every team member benefits from it. At Invert, adopting AI isn’t optional — it’s a shared responsibility and a growth opportunity. We look for people who are curious, adaptable, and eager to experiment with new tools. Why It’s Exciting: • Autonomy & Impact: Take ownership of customer relationships and CX initiatives. Work closely with product and engineering to help Invert build products our customers want. • Learning & Growth: Work with an experienced team and build expertise in customer success strategies. • Dynamic Environment: Thrive in a fast-paced, collaborative startup setting that values innovation and adaptability. • Career Advancement: With proven results, you’ll have opportunities for professional growth and long-term career development within our company. The package • High-growth startup with impactful work • Fully remote, distributed across US and European time zones • Competitive salary, equity, and benefits • New laptop, monitor, and accessories of your choice • Frequent team off-sites • Unlimited PTO The interview process The interview process consists of several stages designed to assess technical knowledge, problem-solving abilities, and alignment with Invert’s values. Candidates are assessed between each stage, and the hiring manager will communicate decisions and next steps throughout the process. We aim to complete all stages within two weeks. • Recruiter Screen or Hiring Manager Screen (30 minutes): A quick conversation with our technical recruiter or your hiring manager to assess experience, skills, and motivation. • Hiring Manager Behavioral Interview (45 minutes): A deep-dive behavioral interview with the Hiring Manager to evaluate past experiences, approach to challenges, and customer-focused mindset. • Bioprocessing Case Study & Panel Interview (1 hour): You will present a case study related to bioprocessing to a panel including one person from Product and 1-2 from the CX team. This will assess your technical knowledge, problem-solving skills, and ability to communicate complex ideas. • Final Interview with CEO (30 minutes): A conversation with the CEO to ensure alignment with Invert’s vision and culture.. Candidates are assessed between each of these stages, and the hiring manager will communicate decisions and next steps throughout the process.

As a Senior Software Engineer, you will ensure that your team efficiently ships new features that meet the specifications and standards set by our Product team. You will also ensure that your team makes sound technical decisions that allow us to sustainably scale our user base and the surface area of our products. | The role requires adaptability, ambition, effective communication, mentoring abilities, ownership, and trustworthiness. Candidates should be curious, adaptable, and eager to experiment with new tools, especially in the context of AI. | The company At Invert, we are on a mission to dramatically reduce the dollar and time cost of using biology to manufacture ~everything. Our customers use bioprocessing to do things like: produce new therapies to combat disease, create new biomaterials to solve the environmental crisis, and manufacture essential chemicals cleanly. We provide them with tools to automate the design, execution, and analysis of all that amazing work! The Invert team is comprised of creative and talented engineers, data scientists, biologists, and more, and we are supported by amazing investors. We value diversity and welcome individuals from all backgrounds to join our remote-first, collaborative environment. The team You will be joining one of our European engineering teams to tackle some of the most challenging product-based engineering questions we face today. Here is what we are building on: Backend: Python, FastAPI, and PostgreSQL Infrastructure: Terraform IaC hosted on AWS Frontend: Next.js with TypeScript and TailwindCSS hosted on Vercel Collaboration tools: GitHub, Linear, Slack, Notion The role Mission As a Senior Software Engineer, you will ensure that your team efficiently ships new features that meet the specifications and standards set by our Product team. Additionally, you will ensure that your team makes sound technical decisions that allow us to sustainably scale our user base and the surface area of our products. Because this is a senior role, you will deliver on this mission through both hands-on delivery and project leadership. Competencies Adaptable: Resilient in the face of changing priorities Ambitious: Intrinsically motivated, driven to succeed Communicates effectively: Ensures that the right information gets to the right people at the right time Mentors effectively: Educates and empowers others Takes ownership: Takes accountability, prioritizes team success Trustworthy: Acts in the company’s best interests AI at Invert: We believe that AI is reshaping how we work, and we’re committed to making sure every team member benefits from it. At Invert, adopting AI isn’t optional — it’s a shared responsibility and a growth opportunity. We look for people who are curious, adaptable, and eager to experiment with new tools. The package High-growth startup with impactful work Fully remote, distributed across US and European timezones Competitive salary, equity, and benefits New laptop, monitor, and accessories of your choice Frequent team offsites Unlimited PTO The interview process The interview process consists of the four stages described below. Candidates are assessed between each of these stages. The hiring manager is responsible for communicating decisions and next steps throughout the process. We aim to complete all stages within two weeks. Discovery: A 30-minute conversation with the hiring manager to determine whether there is mutual interest in moving forward. Technical Coding Challenge: A 90-minute interview with two different employees to assess technical coding competencies. Technical Leadership Challenge: A 60-minute working session with two employees to assess technical leadership competencies. Founder Chat: 30-minute meet-and-greet with one or both of the founders (depending on whether they have already participated in previous interviews). Head of Engineering Chat: 30-minute meet-and-greet with our Head of Engineering to answer your questions.

Drive product strategy and feature prioritization, engage with customers to understand needs, improve data quality and analytics capabilities, and collaborate with engineering and sales teams. | Senior-level candidate with strong data-savviness, tech-savviness, user-centric mindset, communication skills, adaptability, and ambition, ideally with software product experience. | The company At Invert, we are on a mission to dramatically reduce the dollar and time cost of using biology to manufacture ~everything. Our customers use bioprocessing to do things like: produce new therapies to combat disease, create new biomaterials to solve the environmental crisis, and manufacture essential chemicals cleanly. We provide them with tools to automate the design, execution, and analysis of all that amazing work! The Invert team is comprised of creative and talented engineers, data scientists, biologists, and more, and we are supported by amazing investors. We value diversity and welcome individuals from all backgrounds to join our remote-first, collaborative environment. The team You will join Invert’s Product team. This team is responsible for driving the overall evolution of our data management and analytics product. More specifically, the team is tasked with: • Product Strategy: Defining the product vision and roadmap. • Feature Prioritization: Assessing and prioritizing features based on customer needs, market demand, and technical feasibility. • Data Analytics: Monitoring product performance using analytics and key metrics to inform decision-making. • Market Research: Staying updated on competitors and market trends to identify opportunities for product innovation. The role You will work closely with the rest of the Product team, as well as engineering, sales, and CX to drive the improvement and expansion of our product. In the near term, your responsibilities may include: • Driving feature development to help users quickly turn historical data into actionable insights. • Engaging with customers to understand their workflows, pain points, and needs. • Improving data quality by providing tools to assess data health and fix issues. • Owning the analysis product to help users clean, access, and analyze their data. • Working with engineering to enhance data processing with automation and AI where valuable. To us, a great candidate will be: • Data-savvy: Well-versed in data management principles and analytics workflows. • Tech-savvy: Experienced in the world of software development. • User-centric: Deeply knowledgeable about user experience best practices and committed to delivering a product users love. • Action-biased: Willing and eager to get into the details to get things done. • Communicative: Dedicated to getting the right information to the right people at the right time, kindly yet directly. • Adaptable: Able to navigate in a fast-paced and rapidly-changing environment. • Ambitious: Intrinsically motivated and driven to succeed. Although we don’t have rigid requirements about educational attainment or years of experience, this is a senior-level position for someone who has a proven track record of delivering impact. The package • High-growth startup with impactful work • Fully remote, distributed across US and European timezones • Competitive salary, equity, and benefits • New laptop, monitor, and accessories of your choice • Frequent team offsites • Unlimited PTO The interview process • Discovery: A 30-minute conversation with the hiring manager. • Behavioral 1: A 60-minute interview with a member of the Product Team to assess user-centricity, action bias, adaptability, and ambition. • Product Sense: A 45-minute working session with the hiring manager to simulate the types of tasks that will be common in the role. • Behavioral 2: A 60-minute interview with a member of the Engineering Team to asses data-savviness, tech-savviness, and communication. • Founder Chat: A 30-minute meet-and-greet with one or both of the founders. • References: Three 15-minute conversations between the hiring manager and previous colleagues to gather external input.