IntusCare

Lead end-to-end go-to-market strategies, coordinate cross-departmental efforts, and develop market positioning for healthcare technology products. | 5-8+ years in B2B product marketing, healthcare technology experience, project management skills, and ability to translate technical features into business benefits. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the U.S. healthcare system Role Overview IntusCare is seeking a Senior Product Marketing Manager to lead end-to-end go-to-market strategy for one or more products across our healthcare technology and services portfolio. This role sits at the intersection of Commercial, Product, Engineering, and Client Delivery teams, translating the complex capabilities we build into clear, compelling value for the market. You will own positioning, messaging, launches, and enablement while also acting as a connective tissue across teams to ensure what we build, how we sell, and how we deliver are tightly aligned. Key Responsibilities End-to-end GTM orchestration: Lead the strategic launch and lifecycle marketing for your assigned product(s). You will act as the primary project owner for product launches, creating and managing the cross-functional roadmap across Product, Engineering, Client Delivery, and Commercial teams to ensure internal readiness and market impact. Operational connectivity: Establish and maintain the "connective tissue" between departments, ensuring that product roadmaps are translated into marketing milestones and that feedback from the field is systematically funneled back to Product. Positioning & messaging: Develop and refine differentiated messaging that resonates with complex healthcare personas, including PACE Executive Directors, Medical Directors, CFOs, IT leaders, Compliance officers, and more. Pipeline-centric strategy: Design and execute full-funnel campaigns, from top-of-funnel thought leadership to bottom-of-funnel sales tools, specifically intended to drive lead generation and hit pipeline targets. Commercial enablement & velocity: Equip the sales and account management teams with internal playbooks, pitch decks, battle cards, ROI calculators, etc. Actively participate in deal reviews to refine messaging that moves prospects through the funnel faster. Market intelligence: Act as the "voice of the market." Conduct deep-dive research on the PACE landscape, regulatory shifts (e.g., CMS changes), and the competitive landscape to influence the product roadmap. Customer advocacy: Work with Client Delivery and Account Management to showcase powerful testimonials, case studies, and proof points that fuel the sales funnel. Required Qualifications Experience: 5–8+ years in B2B Product Marketing, with at least 2 years specifically in Healthcare Technology (SaaS/EMR/Health IT). Domain expertise: Strong understanding of value-based care, Medicare/Medicaid reimbursement models, and geriatric care. Project management: Exceptional organizational and project management skills. You have a proven ability to manage complex, multi-month launch timelines involving 5+ departments and dozens of stakeholders. Cross-Functional influence: You excel at "leading without authority" to ensure GTM timelines align with product and implementation capabilities. Strategic execution: Proven track record of managing complex product launches and hitting pipeline or revenue-based KPIs. Technical literacy: Ability to translate technical features (e.g., AI-driven predictive risk scores or API integrations) into business-oriented benefits. Communication: Exceptional writing and storytelling skills. You must be able to move between a high-level executive pitch and a detailed clinical workflow explanation with ease. Data-driven: Proficiency in using tools like HubSpot to measure the impact of GTM strategies and optimize the sales funnel. Preferred Qualifications Tool Proficiency: Familiarity with key tools in our stack, including HubSpot, WordPress, Adobe Creative Suite, and Canva. Start-up agility: Comfortable establishing processes from scratch where they don’t yet exist and adjusting quickly to shifting market needs. Agile mindset: Familiarity with product development lifecycles (Agile/Scrum) and the ability to pivot GTM tactics based on technical shipping schedules. Compensation: The salary range for this role is $105K–$130K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Provide technical support to clients, troubleshoot issues, collaborate with cross-functional teams, and document interactions. | Bachelor's degree in a related field, experience in customer support, understanding of healthcare technology, and excellent communication skills. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the U.S. healthcare system Role Overview We are seeking a dedicated and knowledgeable Client Support Consultant to join our Client Support team at IntusCare. The Client Support Consultant will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. Key Responsibilities Provide timely and effective support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to IntusCare solutions Collaborate with cross-functional teams, including software developers and data analysts, to address client needs Document and track client interactions, issues, and resolutions in the support system. Identify and escalate complex issues to the appropriate teams for further investigation Ensure compliance with industry standards, regulations, and best practices Foster a positive and collaborative team environment Qualifications Bachelor's degree in Information Technology, Healthcare Management, or a related field Proven experience in customer support or a similar role in the healthcare or technology industry Strong understanding of healthcare technology and support methodologies Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment Experience with electronic health records (EHR) systems is a plus What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Lead end-to-end UX research to inform product design and strategy, synthesize insights into actionable recommendations, and advocate for user needs across teams. | Bachelor’s degree or equivalent experience, 4+ years in UX research, proficiency in research frameworks, experience with analytics tools, and strong collaboration skills. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Job Description As a Senior UX Researcher at IntusCare, you will lead the research direction for your product areas by driving a user-centered research approach. You will partner closely with product design, product management, engineering, and clinical experts to deeply understand the problem space, define research questions, and ensure product decisions are grounded in real user needs within the US healthcare landscape. In this role, you will own the end-to-end research process for your initiatives. You will plan and execute qualitative and quantitative research, synthesize insights into clear and actionable recommendations, and connect user evidence directly to product and design decisions. You will establish best practices, introduce new research methods, tools, and emerging technologies, such as AI-powered research approaches, to scale insight discovery and improve how teams learn from users. Your research will directly shape product direction. You will translate user pain points, workflows, and unmet needs into concrete opportunities that inform roadmap priorities, feature improvements, and new initiatives. Your work will help teams move from insight to action, defining what to design, why it matters, and how success should be measured. Your growing knowledge of healthcare, Medicare, Medicaid, and PACE programs will enable you to uncover meaningful insights that drive better experiences for healthcare teams and the participants they care for. You will advocate for the user perspective across IntusCare and help build a strong research culture that informs strategy, design, and delivery. Key Responsibilities Lead and own end-to-end UX research across multiple product areas, from planning and recruitment through synthesis, storytelling, and delivery of insights Act as a strategic research partner to Product Design, Product Management, and Engineering, shaping research direction and influencing product and roadmap decisions Plan and execute a balanced mix of qualitative and quantitative research methods, both in-person and virtual, including interviews, usability testing, surveys, and field studies, to inform complex design and product decisions Combine qualitative research with product analytics and telemetry data (e.g., Amplitude) to identify usage patterns, validate assumptions, and uncover opportunities to improve the user experience Define, track, and evolve UX metrics that measure experience quality and product effectiveness, including translating NPS and customer feedback into actionable insights and signals of success Synthesize research findings into clear, actionable insights tied to user needs, business outcomes, and product strategy; communicate results through compelling narratives that drive alignment and action Create, maintain, and evolve user flows, journey maps, and personas to deepen understanding of user behaviors and problem spaces and guide design and product decisions Partner closely with Product Design to develop, test and validate design concepts early and often, including lo-fidelity designs, prototypes, and end-to-end experiences, before and after launch Establish and continuously improve research processes, tools, and standards that scale with the organization while maintaining speed and quality Champion the user perspective across teams, ensuring research insights and UX metrics are embedded throughout the product development lifecycle Qualifications Bachelor’s degree in Human-Computer Interaction, Design, Behavioral Science, Psychology, or a related field, or equivalent practical experience 4+ years of experience conducting UX research in complex product environments, with a proven ability to influence product, design, and strategy through user insight Proficiency in a range of research frameworks and models, such as the KANO model, Jobs to Be Done (JTBD), mental models, journey mapping, and usability heuristics, with the ability to apply the right approach to the problem at hand Proven experience using product analytics and telemetry tools (e.g., Amplitude) to support and validate UX research findings Strong grounding in user-centered design principles and methodologies, and experience partnering closely with designers to shape intuitive, effective user experiences Hands-on experience planning and conducting qualitative and quantitative research, including interviews, usability testing, surveys, and field studies Ability to synthesize research findings into clear, compelling narratives that drive alignment and action across cross-functional teams Excellent communication and collaboration skills, with experience working effectively with product, design, engineering, and clinical or domain experts A portfolio or body of work that demonstrates research rigor, thoughtful use of frameworks, and measurable impact on real-world products and experiences Eastern Time working hours preferred. Benefits Competitive salary and benefits package including uncapped PTO and health insurance Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The base salary range for this role is $115-125K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Oversee and improve clinical service delivery workflows, lead team performance, and coordinate with product and engineering teams to translate operational needs into technical requirements. | 5+ years in population health, value-based care, or care delivery operations, with proven operational and cross-functional collaboration skills, but clinical licensure is not required. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Overview The Head of Clinical Transformation & Operations is responsible for operational leadership and strategic execution across IntusCare’s clinical service lines including population health, utilization management, and corporate compliance. Reporting to the Chief Population Health Officer (CPHO), this person will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements. This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings. The ideal candidate brings deep population health / value-based care experience and strong operational rigor, but is not necessarily a licensed clinician. In This Role You Will... 1) Operational Leadership & Execution Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers. Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities 2) Team Leadership Set clear goals and operational KPIs for individual and team performance Create operating cadence (weekly/monthly) to keep execution on-track and visible 3) Cross-Functional Partnership Act as a key liaison between Population Health / Clinical Operations and Product + Engineering Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules) Support requirements gathering, prioritization discussions, and functional review sessions Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution 4) External Representation Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders) Support relationship-building and ongoing partnership across customers and industry stakeholders 5) Continuous Improvement & Transformation Translate strategic initiatives into a practical transformation roadmap (people, process, and tools) Drive operational change management: testing, implementation, adoption, and reinforcement Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer What Success Looks Like (6-12 months) Clinical service delivery is more scalable, repeatable, and measurable, with stronger consistency across customers The CPHO is freed up from day-to-day operational management and can focus more on strategy and growth Product and Engineering have clearer requirements and faster alignment from the clinical services team Team workflows, ownership, and performance expectations are well-defined and operating smoothly Qualifications Required 5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams Ability to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering) Strong cross-functional collaboration skills and ability to influence without authority High attention to detail, strong follow-through, and a bias toward action Preferred Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations Experience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.) Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtech Not Required Clinical licensure (RN, NP, MD) is not required and may not be the best fit for this role if it comes at the expense of operational depth What We Offer A chance to be part of a trailblazing team in healthcare technology Competitive salary package Comprehensive benefits including health, dental, and vision insurance A collaborative, inclusive, and dynamic work environment Opportunities for professional growth and development Compensation: The base salary range for this role is $160-190K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Design and build core platform services and shared APIs used across multiple product teams, ensuring scalability, reliability, and developer productivity. | Experience with NodeJS, TypeScript, microservices architecture, cloud platforms, and developing platform or core services used by multiple teams. | About Intus Care: Intus Care is a leader in innovative, data-driven healthcare solutions focused on enabling value-based care organizations. We are building a modern, cloud-native Electronic Medical Record (EMR) platform purpose-built for PACE organizations. Our platform is greenfield and designed around scalability, interoperability, analytics, and operational efficiency. The Platform Team at Intus builds the shared services, infrastructure, and developer enablement capabilities that power all product teams. We strongly believe in leveraging AI-assisted development tools to increase engineering velocity, quality, and consistency across the platform. Role Overview: As a Software Engineer on the Platform Team, you will help design and build core platform services and shared capabilities used across multiple product teams. This includes foundational APIs, data access services, integration frameworks, and internal developer tooling. You will collaborate closely with Senior Platform Engineers, Product Engineering teams, and DevOps/SRE to ensure our platform is scalable, reliable, secure, and easy to build on while actively adopting modern AI-powered engineering workflows. Key Responsibilities: Platform & Shared Services Design, build, and maintain common backend services and APIs consumed by multiple product teams. Develop foundational platform capabilities, including: Authentication and authorization services Data access and abstraction layers Eventing, messaging, and integration frameworks Configuration management, feature flags, and tenant-aware services Ensure platform services are well-documented, versioned, backward compatible, and easy to adopt. Developer Enablement & AI-Assisted Engineering Build internal libraries, SDKs, and tooling that improve developer productivity and consistency. Actively use AI-assisted development tools (pref Claude Code) to: Accelerate implementation of platform services Improve code quality and test coverage Assist with refactoring, documentation, and design exploration Establish platform standards for API design, error handling, logging, and observability. Reliability, Scalability & Observability Design platform services with high availability, scalability, and fault tolerance in mind. Implement and maintain observability practices, including structured logging, metrics, and distributed tracing. Partner with SRE and DevOps teams to identify and remediate systemic reliability and performance issues. Collaboration & Execution Work cross-functionally with Product Engineering teams to identify cross-cutting needs and abstract them into reusable platform services. Participate in architectural discussions and technical design reviews. Contribute actively to agile ceremonies and continuous improvement initiatives. Full-Stack Awareness Provide reference implementations or integration examples to help downstream teams adopt platform services. Maintain working knowledge of ReactJS and NextJS to ensure APIs and SDKs are developer-friendly Requirements: Strong experience with NodeJS and TypeScript, building backend services, and shared APIs. Experience developing a platform or core services used by multiple teams. Solid understanding of service-oriented and microservices architectures. Experience with MongoDB or similar data stores. Familiarity with cloud platforms (Azure, AWS, or GCP). Experience with CI/CD pipelines, automated testing, and modern gitops workflows. Comfort adopting AI-assisted development tools as part of daily engineering work. Preferred Skills: Prior experience on a Platform, Infrastructure, or Core Services team. Exposure to healthcare systems, EMR/EHR platforms, or healthcare data standards (FHIR, HL7). Familiarity with HIPAA-compliant architectures and security best practices. Experience with Azure-native services. Experience building internal developer platforms, SDKs, or shared tooling. Strong interest in AI-driven developer productivity and automation. Why Join Intus Care? Build the foundational platform powering a modern healthcare EMR. Influence how multiple engineering teams build, scale, and operate software. Work in a culture that actively embraces AI-assisted software development. Fully remote, collaborative engineering environment. Location: USA (Remote) Position Type: FTE/ Time-Zone: EST/CST

The Customer Support Specialist will provide exceptional support to clients, ensuring a seamless experience with IntusCare products and services. Responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and documenting client interactions. | Candidates should have a bachelor's degree in a relevant field and proven experience in customer support within the healthcare or technology industry. Strong communication skills and the ability to work in a fast-paced environment are essential. | About IntusCare IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. IntusCare empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, IntusCare offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities. Role Overview We are seeking a dedicated and knowledgeable Customer Support Specialist to join our Customer Support team. The Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. Key Responsibilities Provide timely and effective support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to IntusCare solutions Collaborate with cross-functional teams, including software developers and data analysts, to address client needs Document and track client interactions, issues, and resolutions in the support system. Identify and escalate complex issues to the appropriate teams for further investigation Ensure compliance with industry standards, regulations, and best practices Foster a positive and collaborative team environment Qualifications Bachelor's degree in Information Technology, Healthcare Management, or a related field Proven experience in customer support or a similar role in the healthcare or technology industry Strong understanding of healthcare technology and support methodologies Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment Experience with electronic health records (EHR) systems is a plus What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.