IntusCare

Lead data product strategy and execution to improve healthcare outcomes and operational efficiency. | 3-5 years in healthcare product management, fluency in SQL, understanding of data modeling, experience with clinical teams. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) organizations deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. We are seeking a dynamic and experienced Data Product Manager to lead the strategy and execution of data products that power our CareHub EHR Product for PACE and our Analytics service. This role is ideal for someone who has strong experience in building data-intense healthcare products a fast-paced environment. Key Responsibilities Develop and execute product strategies leveraging data to drive innovation and enhance user satisfaction. Lead roadmap development and execution for 1+ data product teams. Gain deep insights into user needs and how data products can improve their decision making and operational efficiency. Define goals and KPIs to measure the impact of product initiatives and guide iterative improvements. Collaborate with engineering teams to design and implement features that drive value-based care outcomes. Create clear documentation and artifacts to facilitate collaboration with cross-functional teams and stakeholders. Manage scrum ceremonies for the data team. Qualifications 3 - 5 years of experience in product management, with a significant portion in a healthcare environment, preferably in a startup setting. Fluency working with analytics tools like SQL. Understand principles of data modeling. Ability to interface directly with customers and comfortable in an ambiguous product development phase. Proven experience working with clinical teams to build products. Strong strategic thinking, problem-solving, and decision-making skills. Excellent communication and leadership abilities, capable of motivating and guiding teams towards successful product delivery. What We Offer A chance to be a part of a trailblazing team in healthcare technology Competitive salary and equity package Comprehensive benefits including health, dental, and vision insurance A collaborative, inclusive, and dynamic work environment Opportunities for professional growth and development Compensation: The base salary range for this role is $135K-$155K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Develop and optimize organizational processes, support strategic initiatives, and coordinate cross-departmental collaboration to enable growth. | Over 10 years of experience in operations, strategy, or business operations, with proven partnership with executive leadership, and experience in scaling processes and managing change. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Role Overview The Head of Operations will act as a trusted partner to the CEO and leadership team, ensuring alignment across the organization, driving execution on strategic priorities, and building scalable processes that enable growth. This role will serve as a bridge between vision and execution connecting dots across departments, fostering accountability, and optimizing operational infrastructure. Key Responsibilities Strategic Management & CEO Support Serve as a strategic thought partner to the CEO to support decision-making, prioritization and strategic initiatives through data and insight collection, documentation, analysis, and modeling Represent the CEO in internal meetings and decision-making forums, ensuring continuity of leadership and clarity of direction Serve as an internal advisor and sounding board for functional leaders on process design and operational problem-solving Coordinate board and investor materials with the CEO, CFO, EA, and Business Operations Provide strategic oversight of People Operations, Talent Acquisition, and Business Operations, ensuring initiatives align to company priorities, key metrics, and consistently embed mission, vision, values in day-to-day operations Partner with the Senior Director, People Operations, to ensure clarity and alignment between leadership and middle management Operational Excellence Develop, implement, and optimize alignment across departments by connecting dependencies, resolving bottlenecks, and driving cross-functional collaboration and operational consistency Improve communication and alignment between leadership and middle management Ensure the leadership team’s priorities, decisions, and tradeoffs are consistently understood across departments Coordinate company-wide planning processes (operating metrics, annual planning, QBRs) in partnership with functional leaders Partner with IT Manager to evaluate internal tools and workflows; drive improvements through process optimization and the adoption of automation Partner with Finance and Talent Acquisition to support resource planning and budgeting processes Build mechanisms to surface operational risks early, coordinate assignment of accountable owners, and ensure follow-through Monitor KPIs and operational metrics to inform decision-making and identify areas for improvement Evaluate and refine internal meetings to ensure the right forums exist for alignment, decision-making and cross-functional coordination Requirements 10+ years of experience in Operations, Chief of Staff, Strategy, or Business Operations roles, ideally in a high-growth or startup environment (SaaS or healthcare setting preferred) Proven experience partnering directly with CEOs or executive leadership teams. Track record of building and scaling cross-functional processes Experience driving change management, scaling organizational infrastructure, and improving operational efficiency. Prior involvement in board prep, investor relations coordination, or executive-level communications strongly preferred. Exceptional organizational and communication skills; ability to influence without authority Strong analytical and systems-thinking approach; comfortable working with data and automation tools Collaborative leader who thrives in fast-paced, mission-driven environments High level of self-awareness and emotional intelligence. What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The base salary range for this role is $180K-$200K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

The Customer Support Specialist will provide exceptional support to clients, ensuring a seamless experience with IntusCare products and services. Responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and documenting client interactions. | Candidates should have a bachelor's degree in a relevant field and proven experience in customer support within the healthcare or technology industry. Strong communication skills and the ability to work in a fast-paced environment are essential. | About IntusCare IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. IntusCare empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, IntusCare offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities. Role Overview We are seeking a dedicated and knowledgeable Customer Support Specialist to join our Customer Support team. The Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. Key Responsibilities Provide timely and effective support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to IntusCare solutions Collaborate with cross-functional teams, including software developers and data analysts, to address client needs Document and track client interactions, issues, and resolutions in the support system. Identify and escalate complex issues to the appropriate teams for further investigation Ensure compliance with industry standards, regulations, and best practices Foster a positive and collaborative team environment Qualifications Bachelor's degree in Information Technology, Healthcare Management, or a related field Proven experience in customer support or a similar role in the healthcare or technology industry Strong understanding of healthcare technology and support methodologies Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment Experience with electronic health records (EHR) systems is a plus What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.