IntusCare

Architect and build a next-generation EMR platform using a modern JavaScript stack while mentoring junior engineers. | Advanced proficiency in ReactJS, TypeScript, NextJS, NodeJS, and MongoDB with a product-oriented mindset and ownership of features. | About IntusCare IntusCare is the only end-to-end ecosystem purpose-built for Programs of All-Inclusive Care for the Elderly (PACE). We help PACE organizations deliver exceptional care, strengthen financial performance, and stay compliant through purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. By replacing outdated technology and manual workarounds, we empower teams to take control of their operations and improve outcomes for dual-eligible seniors, one of the most socially vulnerable and clinically complex populations in the U.S. healthcare system. If you are passionate about empowering healthcare teams, simplifying complexity, and making a meaningful impact in underserved communities, IntusCare is the right place for you. Role Overview As a Senior Software Engineer at IntusCare, you will play a key role in architecting, building, and scaling our next-generation EMR platform for PACE. You’ll work closely with Product, UX, and Engineering teams in a modern agile environment, helping drive technical excellence and deliver meaningful healthcare solutions. Key Responsibilities Architect & Build – Design, develop, and maintain robust APIs and intuitive frontend interfaces using ReactJS, TypeScript, NextJS, NodeJS, and MongoDB Product partnership – Engage with PMs and Designers from ideation through delivery: scoping feasibility, identifying edge cases, decomposing large initiatives into deliverable milestones, and offering technical input that strengthens product decisions early Technical Leadership – Set best practices in code quality, testing, CI/CD, and system design. Mentor junior engineers and participate in code reviews AI & Innovation – Champion new technologies and approaches to improve our product and engineering process, leveraging AI and other tools Requirements Product mindset – you think about the user, and you ask “why” we are building something so that you can best solve the users’ problems Strong coding practices & strong eye for quality and “code smells” – you use AI, and you know how to step in and keep quality high when it matters Effective use of AI tools – you are responsible for the code you produce, and you are excited about using the best tools to produce that code Advanced proficiency in ReactJS, TypeScript, NextJS, NodeJS, and MongoDB Strong problem-solving skills with a focus on building scalable and efficient solutions Ability to effectively collaborate with Product and Engineering teams Demonstrated ability to take ownership of features and projects from ideation to delivery Bonus Points Healthcare experience, especially EMR/EHR, or B2B, or working with healthcare data. Your Product Manager is one of your best references. You are excited by the mission and improving the lives and workflows of clinicians. Benefits Competitive salary and benefits, including uncapped PTO and health insurance. Strong support for new tooling, plus an AI budget. Opportunity to work with a passionate, innovative team. Professional development and growth opportunities. Work from home, with optional offices in NYC and Cambridge, MA, plus a home office equipment stipend. Compensation & Logistics Compensation: $140K–$175K, with the ideal candidate expected near the midpoint of the range. Final compensation will depend on experience, skills, and organizational needs. Work location: Fully remote in the United States. Sponsorship: Not eligible for sponsorship.

The Customer Support Specialist will provide exceptional support to clients, ensuring a seamless experience with IntusCare products and services. Responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and documenting client interactions. | Candidates should have a bachelor's degree in a relevant field and proven experience in customer support within the healthcare or technology industry. Strong communication skills and the ability to work in a fast-paced environment are essential. | About IntusCare IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. IntusCare empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, IntusCare offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities. Role Overview We are seeking a dedicated and knowledgeable Customer Support Specialist to join our Customer Support team. The Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. Key Responsibilities Provide timely and effective support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to IntusCare solutions Collaborate with cross-functional teams, including software developers and data analysts, to address client needs Document and track client interactions, issues, and resolutions in the support system. Identify and escalate complex issues to the appropriate teams for further investigation Ensure compliance with industry standards, regulations, and best practices Foster a positive and collaborative team environment Qualifications Bachelor's degree in Information Technology, Healthcare Management, or a related field Proven experience in customer support or a similar role in the healthcare or technology industry Strong understanding of healthcare technology and support methodologies Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment Experience with electronic health records (EHR) systems is a plus What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.