IntusCare

Design and build core platform services and shared APIs used across multiple product teams, ensuring scalability, reliability, and developer productivity. | Experience with NodeJS, TypeScript, microservices architecture, cloud platforms, and developing platform or core services used by multiple teams. | About Intus Care: Intus Care is a leader in innovative, data-driven healthcare solutions focused on enabling value-based care organizations. We are building a modern, cloud-native Electronic Medical Record (EMR) platform purpose-built for PACE organizations. Our platform is greenfield and designed around scalability, interoperability, analytics, and operational efficiency. The Platform Team at Intus builds the shared services, infrastructure, and developer enablement capabilities that power all product teams. We strongly believe in leveraging AI-assisted development tools to increase engineering velocity, quality, and consistency across the platform. Role Overview: As a Software Engineer on the Platform Team, you will help design and build core platform services and shared capabilities used across multiple product teams. This includes foundational APIs, data access services, integration frameworks, and internal developer tooling. You will collaborate closely with Senior Platform Engineers, Product Engineering teams, and DevOps/SRE to ensure our platform is scalable, reliable, secure, and easy to build on while actively adopting modern AI-powered engineering workflows. Key Responsibilities: Platform & Shared Services Design, build, and maintain common backend services and APIs consumed by multiple product teams. Develop foundational platform capabilities, including: Authentication and authorization services Data access and abstraction layers Eventing, messaging, and integration frameworks Configuration management, feature flags, and tenant-aware services Ensure platform services are well-documented, versioned, backward compatible, and easy to adopt. Developer Enablement & AI-Assisted Engineering Build internal libraries, SDKs, and tooling that improve developer productivity and consistency. Actively use AI-assisted development tools (pref Claude Code) to: Accelerate implementation of platform services Improve code quality and test coverage Assist with refactoring, documentation, and design exploration Establish platform standards for API design, error handling, logging, and observability. Reliability, Scalability & Observability Design platform services with high availability, scalability, and fault tolerance in mind. Implement and maintain observability practices, including structured logging, metrics, and distributed tracing. Partner with SRE and DevOps teams to identify and remediate systemic reliability and performance issues. Collaboration & Execution Work cross-functionally with Product Engineering teams to identify cross-cutting needs and abstract them into reusable platform services. Participate in architectural discussions and technical design reviews. Contribute actively to agile ceremonies and continuous improvement initiatives. Full-Stack Awareness Provide reference implementations or integration examples to help downstream teams adopt platform services. Maintain working knowledge of ReactJS and NextJS to ensure APIs and SDKs are developer-friendly Requirements: Strong experience with NodeJS and TypeScript, building backend services, and shared APIs. Experience developing a platform or core services used by multiple teams. Solid understanding of service-oriented and microservices architectures. Experience with MongoDB or similar data stores. Familiarity with cloud platforms (Azure, AWS, or GCP). Experience with CI/CD pipelines, automated testing, and modern gitops workflows. Comfort adopting AI-assisted development tools as part of daily engineering work. Preferred Skills: Prior experience on a Platform, Infrastructure, or Core Services team. Exposure to healthcare systems, EMR/EHR platforms, or healthcare data standards (FHIR, HL7). Familiarity with HIPAA-compliant architectures and security best practices. Experience with Azure-native services. Experience building internal developer platforms, SDKs, or shared tooling. Strong interest in AI-driven developer productivity and automation. Why Join Intus Care? Build the foundational platform powering a modern healthcare EMR. Influence how multiple engineering teams build, scale, and operate software. Work in a culture that actively embraces AI-assisted software development. Fully remote, collaborative engineering environment. Location: USA (Remote) Position Type: FTE/ Time-Zone: EST/CST

Lead product lifecycle from conception to launch, collaborating with cross-functional teams to develop healthcare software products that meet market needs and regulatory standards. | 3-5 years of healthcare product management experience, clinical team collaboration, and strong communication skills. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the US healthcare system. We are seeking a dynamic and experienced Product Manager to lead the strategy and execution of our clinically-integrated healthcare software products. This role is ideal for someone who has strong experience in building products for inter-disciplinary clinical teams and is eager to take on challenging, yet rewarding tasks in a fast-paced environment. In This Role You Will... Deeply understand the users and workflows within PACE and other value-based care centers to build the best products. Develop and execute product strategies that leverage data to drive product innovation and user satisfaction. Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches. Collaborate with engineering teams to design and implement products and features to drive value based care outcomes within PACE centers. Engage with leadership to ensure roadmaps and strategies are supporting IntusCare goals and outcomes. Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders Work closely with cross-functional teams including customer success, sales and engineering and design to ensure products meet market needs and adhere to regulatory standards. Lead product lifecycle from conception to launch, including requirement gathering, roadmap planning, and stakeholder management. Stay abreast of industry trends and advancements in healthcare technology to ensure our products remain competitive and innovative. Qualifications 3-5 years of experience in product management, with a significant portion in a healthcare environment, preferably in a startup setting. Ability to interface directly with customers and demonstrate comfort working in an ambiguous product development phase. Proven experience working with clinical teams to build products. Comfortable collaborating effectively with engineering teams. Strong strategic thinking, problem-solving, and decision-making skills. Excellent communication and leadership abilities, capable of motivating and guiding teams towards successful product delivery. What We Offer A chance to be a part of a trailblazing team in healthcare technology. Competitive salary and equity package. Comprehensive benefits including health, dental, and vision insurance. A collaborative, inclusive, and dynamic work environment. Opportunities for professional growth and development Compensation: The salary range for this role is $140K-$165K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Manage general accounting functions, ensure revenue recognition compliance, oversee billing and collections, and prepare financial reports. | Minimum 5 years as a senior accountant with SaaS experience, proficiency in QuickBooks and Excel, and a relevant degree. | About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Role Overview We’re looking for a highly organized, detail-driven accounting professional with experience in revenue operations, billing systems, and month-end close. This role partners closely with the Senior Director of Finance to ensure accurate financial reporting, ASC 606 compliance, and smooth cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, is comfortable owning processes end-to-end, and brings a proactive mindset to improving financial operations. Responsibilities • Maintain general accounting functions including accounts payable, accounts receivable, and general ledger reconciliations. • Prepare contract entries in Maxio to ensure proper revenue recognition in compliance with ASC 606 standards. • Assist the Senior Director of Finance with ASC 606 SSP research and internal cost calculations. • Oversee billing and collections processes within Maxio, ensuring accuracy and timely receipt of payments. • Prepare monthly consolidated financial reports that are in accordance with generally accepted accounting principles and provide commentary on variance and flux analysis. • Establish, document, and maintain internal controls over financial reporting. • Support sales tax activities by monitoring physical and economic nexus across all applicable states and filing monthly sales tax returns in compliance with relevant regulations. • Prepare and update revenue forecasts throughout the year to ensure alignment with business objectives. • Assist in the preparation for the annual audit, ensuring all documentation is accurate, complete, and audit ready. • Handle client billables and support ongoing client billing operations. • Assist with payroll processing and related reconciliations. • Build and maintain strong cross-functional relationships to promote alignment across departments on financial matters. Qualifications • Minimum of 5 years of recent experience as a Senior-Level Accountant or equivalent, plus 2+ years of experience within a SaaS environment • Bachelor’s degree in Finance, Accounting, Business Management, or a related field • Intermediate to advanced proficiency with Microsoft Office Suite, including strong working knowledge of Excel formulas • Proficient in QuickBooks; experience with Maxio is a plus Compensation: The base salary range for this role is $105K-$125K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

Lead end-to-end healthcare implementation projects, coordinate cross-functional teams, and ensure client satisfaction during onboarding. | Requires 2-4 years of healthcare implementation or related experience, understanding of healthcare workflows, and strong project management skills. | We are seeking a strategic, proactive, and highly organized Implementation Consultant to join our Client Delivery team. This role plays a critical part in onboarding new clients to IntusCare’s solutions (CareHub, IRIS, analytics tools), ensuring successful deployment, workflow configuration, and readiness for go-live. The Implementation Consultant will independently drive cross-functional coordination, lead client-facing project work, and troubleshoot complex challenges across data migration, workflow design, and vendor connectivity. This role requires a strong ownership mentality—someone who anticipates issues before they arise, thinks critically about client needs, and takes initiative to solve problems. The ideal candidate brings strong judgment, operates with a high degree of ownership, and is comfortable making sound decisions that keep implementations on track while delivering an exceptional client experience. Key Responsibilities Implementation Project Execution Coordinate and manage end-to-end implementation execution activities, including timelines, milestones, and deliverables. Lead client working sessions to gather requirements, document workflows, and align configurations. Ensure all project phases—from kickoff to go-live—are completed on time and with high client satisfaction. Support clients during onsite or virtual go-live, acting as a steady and knowledgeable guide. Subject Matter Expertise & Cross-Functional Collaboration Maintain deep, advanced knowledge of IntusCare products—including functionality, workflow implications, and PACE operational relevance. Partner closely with Product, Engineering, Training, Support, and Client Success to ensure alignment and successful project outcomes. Work with data migration and engineering teams to understand data structures, integration requirements, and technical dependencies. Assess and document gaps between client workflows and system capabilities, ensuring the client’s needs are accurately represented in product prioritization Provide early visibility into potential workflow challenges and develop mitigation strategies. Lead workflow mapping and consult with clients to design optimal processes that support compliance, efficiency, and longevity of use. Client Communication & Relationship Management Deliver clear, timely updates on project health, upcoming milestones, and client responsibilities, ensuring stakeholders always know what to expect. Surface risks as soon as they emerge and drive coordinated responses with internal teams to keep the project on track. Build strong, trusted relationships with client teams by showing follow-through, taking ownership of outcomes, and providing thoughtful, consultative guidance. Issue Resolution & Problem Solving Spot potential implementation challenges early and take initiative to diagnose root causes, coordinating with Product, Engineering, Data, and Vendor teams as needed. Translate client needs into actionable steps, ensuring alignment between workflows, product capabilities, and scope decisions. Maintain precise documentation of issues, decisions, mitigations, and outcomes to support a smooth go-live and a clean handoff to Support. Qualifications Bachelor’s degree in Healthcare Management, Information Technology, Public Health, or related field preferred. 2–4 years of experience in implementation, project coordination, EMR deployment, healthcare operations, or consulting. Strong understanding of healthcare workflows; PACE experience a plus. Excellent organizational, project management, and time management skills. Ability to communicate effectively with both technical and non-technical stakeholders. Comfortable learning new systems and leading clients through change. Experience with EHR/EMR systems, data migration, or vendor management is beneficial. Willingness to travel for onsite implementations and go-live support at least 2 weeks per month. What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

The Customer Support Specialist will provide exceptional support to clients, ensuring a seamless experience with IntusCare products and services. Responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and documenting client interactions. | Candidates should have a bachelor's degree in a relevant field and proven experience in customer support within the healthcare or technology industry. Strong communication skills and the ability to work in a fast-paced environment are essential. | About IntusCare IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. IntusCare empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, IntusCare offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities. Role Overview We are seeking a dedicated and knowledgeable Customer Support Specialist to join our Customer Support team. The Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology. Key Responsibilities Provide timely and effective support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to IntusCare solutions Collaborate with cross-functional teams, including software developers and data analysts, to address client needs Document and track client interactions, issues, and resolutions in the support system. Identify and escalate complex issues to the appropriate teams for further investigation Ensure compliance with industry standards, regulations, and best practices Foster a positive and collaborative team environment Qualifications Bachelor's degree in Information Technology, Healthcare Management, or a related field Proven experience in customer support or a similar role in the healthcare or technology industry Strong understanding of healthcare technology and support methodologies Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment Experience with electronic health records (EHR) systems is a plus What We Offer Competitive salary and benefits package Opportunity to work with a passionate and innovative team Professional development and growth opportunities Flexible work environment Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.