Interwell Health

As a Transportation Coordinator, you will coordinate and facilitate transportation services for patients, ensuring reliable transportation for medical appointments. You will handle incoming and outgoing calls, working closely with patients, caregivers, vendors, and medical staff. | The position requires at least 1 year of customer service or administrative support experience, along with strong problem-solving and communication skills. Attention to detail and the ability to adapt to changing needs are also essential. | Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! What You’ll Do As a Transportation Coordinator, you will play a key role in coordinating and facilitating transportation services for patients in need. Your primary responsibility will be to secure reliable transportation for dialysis treatment or other medical services, such as transplant-related or other high-priority appointments. You will be responsible for accepting incoming calls and conducting outbound calls to fulfill requests. You will work closely with patients, caregivers, vendors, and medical provider staff Essential Functions: Answer transportation-related phone calls and schedule on-demand rides for qualifying requests Partner with transportation vendors to coordinate ride requests varying in complexity, ensuring timely transportation to appointments Address transportation-related challenges by thinking creatively and implementing innovative solutions Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions Monitor high-priority transportation requests to ensure services were initiated as scheduled You will navigate transportation applications and conduct independent research for additional transportation resources when needed Field occasional non-transportation related phone calls and route appropriately Opportunities to assist with various projects What You’ll Need: Education and Experience: Required 1 year of customer service or administrative support experience Attention to detail, strong problem-solving, and tenacity Highly skilled communicator with a proven track record of handling challenging situations with poise and empathy Adaptable and flexible approach to accommodate changing transportation needs High level of dependability, ability to multi-task, and strong prioritization skills Preferred Basic computer skills. Familiarity with Microsoft Office application. Physical Requirements: Have a secure private office area that allows for protection of PHI. May be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Work Environment: 100% Remote Ability to sit at a computer terminal for an extended period, Moderate noise (i.e., phone calls, online meetings, computer audio) Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

The Senior Associate will assist the risk adjustment manager in data collection and reporting to support the chart review accurate coding program. They will provide real-time documentation support to healthcare providers and evaluate chart review performance to improve coding and documentation practices. | Candidates should have a Certified Professional Coder (CPC) certification and preferably a Certified Risk Adjustment Coder (CRC) certification. A bachelor's degree in a related field is preferred, along with 3+ years of experience in Risk Adjustment HCC coding and 2+ years in ICD-10 coding and chart review auditing. | Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! Interwell Health is seeking an experienced Senior Associate, Coding Documentation Support to join our Risk Adjustment team. The Senior Associate will assist risk adjustment manager in data collection and reporting of relevant data to support the chart review accurate coding program. The position will collaborate with the risk adjustment team for education and improvement plans to ensure optimal documentation and program effectiveness while adhering to the IWH corporate compliance programs and following regulatory requirements. The work you will do: Provide real-time documentation support to healthcare providers before and after patient encounters. Evaluate chart review performance and provide analysis to assist physicians and/or staff in improving and supporting coding and documentation best practices. Assist with Practice Support of Chart Review Process and Education Identify areas of improvement that will be used to plan provider education and create action plans for practices to address deficiencies. Prepare documents to present to practices or for follow-ups such as chart note examples, provider documentation trends, provider educational materials or coding guidelines Provide coding education to physicians, advanced practitioners, staff as needed Ensure compliance with all applicable federal, state and/or county laws and regulations related to coding and documentation guidelines for risk adjustment. Promotes transparency and collaborates with project team members to ensure effective coordination The skills and qualifications you need: • Certified Professional Coder (CPC). • Certified Risk Adjustment Coder (CRC) Preferred. • Bachelor’s degree in related field of study preferred. • 3+ years of experience with Risk Adjustment HCC coding or abstraction. • 2+ years of ICD-10 Coding, Chart Review Auditing. • Comprehensive understanding of HCC coding rules & regulations. • Excel, Word, PowerPoint. Must be proficient with Excel functions to develop data trends (pivot tables, graphs, etc). Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.