International Medical Group

Lead and support the development of web applications using .NET technologies, mentor team members, and ensure code quality and standards. | Extensive experience in .NET development, leadership skills, and familiarity with related technologies like Angular and SQL. | As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. Summary The Application Development Technical Lead is responsible for overseeing the design, development, support, and implementation of software applications and components. This role combines hands-on technical expertise with some leadership responsibilities, guiding the development team in best practices, architecture decisions, and technical problem-solving. The Technical Lead collaborates closely with business stakeholders, project managers, and other developers to deliver robust solutions, primarily using C#, ASP.NET, Angular, and related technologies. In addition to technical contributions, the Technical Lead will be expected to mentor team members and ensure alignment with organizational standards and objectives. Duties and Responsibilities • Lead and assist in the design and development of new and existing web software applications and components, ensuring scalability and maintainability. • Rapidly analyze, understand, and contribute to unfamiliar codebases, including legacy systems and third-party integrations, to debug and troubleshoot issues, design and implement enhancements, correct defects, and ensure alignment with organizational standards. • Analyze business objectives, prepare action plans, and identify areas for system enhancement and improvement. • Research and evaluate new technologies to drive innovation within the team. • Create, maintain, and review technical specifications and documentation for existing and new systems. • Collaborate with management, supervisors, and external teams to ensure project alignment and effective communication. • Collaborate with developers to get alignment and assist in making design recommendations. • Manage multiple tasks/projects concurrently, prioritizing effectively in a dynamic environment. • Mentor and guide developers, supporting their professional growth and skill development. • Conduct code reviews and provide constructive feedback to team members. • Utilize ticketing systems, like Azure DevOps, for project tracking. • Champion Agile and Scrum methodologies within the development team. • Oversee and support the installation and maintenance of software applications and components. • Assist and collaborate with the architecture team in establishing and enforcing development standards, guidelines, and conventions. • Perform other duties as assigned. Qualifications and Requirements • Bachelor’s Degree in Computer Science or related field, or 10+ years of .NET Software Development experience in lieu of degree. • 8+ years of experience in the full .NET software development lifecycle, including Visual Studio, .NET, .NET Core, WCF, ASP.NET Web API, SOAP, RESTful Services, Angular, and JavaScript. • Proven experience with C# and relational databases. • Advanced skills in debugging and troubleshooting. • Demonstrated ability to lead and mentor development teams. • Strong communication skills, both verbal and written. • Experience working independently and collaboratively in a team environment. • Experience with ticketing systems (Jira, Azure DevOps, TFS) and Agile methodologies. • Experience with source control. • Proven ability to quickly learn, analyze, and work within unfamiliar codebases. Preferred Skills and Qualifications • Experience with builds and CI/CD Pipelines • Experience using Git. • Experience with Azure DevOps • Experience with Microsoft SQL Server JOB DETAILS • Location: In office, hybrid & remote working options. • Corporate office is in Indianapolis, IN • Relocation Expenses Reimbursed: No • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position. PERKS • Comprehensive benefits package including Medical/RX/Dental/Vision insurance • 401k Plan with company match • Paid Time Off and Company Paid Holidays • Casual dress environment • Tuition Reimbursement IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Lead and assist in designing, developing, and maintaining web applications, mentoring developers, and ensuring project standards. | Over 8 years of experience in full .NET software development, proficiency in C#, Angular, SQL Server, and experience with Agile methodologies. | As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. Summary The Application Development Technical Lead is responsible for overseeing the design, development, support, and implementation of software applications and components. This role combines hands-on technical expertise with some leadership responsibilities, guiding the development team in best practices, architecture decisions, and technical problem-solving. The Technical Lead collaborates closely with business stakeholders, project managers, and other developers to deliver robust solutions, primarily using C#, ASP.NET, Angular, and related technologies. In addition to technical contributions, the Technical Lead will be expected to mentor team members and ensure alignment with organizational standards and objectives. Duties and Responsibilities Lead and assist in the design and development of new and existing web software applications and components, ensuring scalability and maintainability. Rapidly analyze, understand, and contribute to unfamiliar codebases, including legacy systems and third-party integrations, to debug and troubleshoot issues, design and implement enhancements, correct defects, and ensure alignment with organizational standards. Analyze business objectives, prepare action plans, and identify areas for system enhancement and improvement. Research and evaluate new technologies to drive innovation within the team. Create, maintain, and review technical specifications and documentation for existing and new systems. Collaborate with management, supervisors, and external teams to ensure project alignment and effective communication. Collaborate with developers to get alignment and assist in making design recommendations. Manage multiple tasks/projects concurrently, prioritizing effectively in a dynamic environment. Mentor and guide developers, supporting their professional growth and skill development. Conduct code reviews and provide constructive feedback to team members. Utilize ticketing systems, like Azure DevOps, for project tracking. Champion Agile and Scrum methodologies within the development team. Oversee and support the installation and maintenance of software applications and components. Assist and collaborate with the architecture team in establishing and enforcing development standards, guidelines, and conventions. Perform other duties as assigned. Qualifications and Requirements Bachelor’s Degree in Computer Science or related field, or 10+ years of .NET Software Development experience in lieu of degree. 8+ years of experience in the full .NET software development lifecycle, including Visual Studio, .NET, .NET Core, WCF, ASP.NET Web API, SOAP, RESTful Services, Angular, and JavaScript. Proven experience with C# and relational databases. Advanced skills in debugging and troubleshooting. Demonstrated ability to lead and mentor development teams. Strong communication skills, both verbal and written. Experience working independently and collaboratively in a team environment. Experience with ticketing systems (Jira, Azure DevOps, TFS) and Agile methodologies. Experience with source control. Proven ability to quickly learn, analyze, and work within unfamiliar codebases. Preferred Skills and Qualifications Experience with builds and CI/CD Pipelines Experience using Git. Experience with Azure DevOps Experience with Microsoft SQL Server JOB DETAILS Location: In office, hybrid & remote working options. Corporate office is in Indianapolis, IN Relocation Expenses Reimbursed: No Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position. PERKS Comprehensive benefits package including Medical/RX/Dental/Vision insurance 401k Plan with company match Paid Time Off and Company Paid Holidays Casual dress environment Tuition Reimbursement IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Assist customers with healthcare and travel claims through various communication channels, document interactions, and support team functions. | At least 1 year of customer service experience, proficiency in Microsoft Office, excellent communication skills, and a passion for helping people. | 🌍 Assistance Coordinator – Global Healthcare & Travel Claims Location: Hybrid (Indianapolis Office) Contract: Full-Time | Monday to Friday Proposed Start Date: 12th January 2026 ✈️ Make a Global Impact with IMG At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale. What You’ll Do As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts. Key Responsibilities: • Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy • Answer benefit questions, update policies, and assist with new and existing claims • Document interactions accurately in our CRM system • Collaborate with team members and mentor new hires when needed • Support special projects and tasks as assigned What We’re Looking For • 1+ year of customer service experience with strong problem-solving skills • Proficiency in Microsoft Office Suite • Excellent communication skills—both written and verbal • Ability to multitask in a fast-paced environment • Global awareness and a genuine passion for helping people • Positive attitude, resilience under pressure, and attention to detail Bonus Points: • Bilingual skills (Spanish, Portuguese, Mandarin, French) 🎁 Perks & Benefits • A diverse, inclusive, and globally connected team • Comprehensive benefits package (Medical/RX/Dental/Vision) • 401(k) with company match • Paid Time Off + Company Holidays • Free parking & on-site fitness center • Casual dress environment • Tuition reimbursement plan 🚀 Ready to Build Something Extraordinary? Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG! IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Powered by JazzHR mJSRVwQSnO

Provide customer support related to insurance policies, process enrollments, cancellations, and handle inquiries. | High school diploma, 1-2 years of data entry or related experience, proficiency in Microsoft Office, attention to detail. | As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. JOB SUMMARY Internally, we refer to the Office Clerk as a Support Specialist. The Support Specialist is a professional individual responsible for providing excellent service and support to insurance producers and customers. This individual will contribute to the achievement of the corporate goals relating to growth, profit, renewal retention, and provide superior service to our customers. Duties include but are not limited to providing superior customer service to our customers by processing email inquiries related to policy administration. The inquiries include member enrollments, change requests, cancellations and sending electronic fulfillment kits according to established quality and turn-around-time expectations. This position will interface with the sales department, account services team, and producers regularly to communicate status and/or completion of tasks. JOB DETAILS Location: Indianapolis, IN Hybrid Schedule Mon-Fri 1st shift hours PERKS Comprehensive Benefits package including Medical/RX/Dental/Vision Insurance 401k Plan with company match Paid Time Off and Company Paid Holidays On-Site Fitness Center Free Downtown Employee Parking Casual Dress Environment Tuition Reimbursement Plan DUTIES AND RESPONSIBILITIES Support customer and producer engagement by responding to inquiries, provide timely and effective solutions. Process Group and Individual coverage including new enrollments, renewals, policy reinstatement and changes. Process cancellations and terminations for group products, and refund premium, if applicable. Review error reports to make immediate corrections in the system and analyze the root cause with the support of IT to avoid future errors. Issue certificate of coverage/Prior Coverage/1094-95/Student certification letters upon request. Ensures the accuracy and completeness of insurance policies and applications – identifying missing information and alerting the appropriate parties. Read insurance policy documentation to understand coverage level, identify duplicate coverage, etc. Providing electronic fulfillment kits that contain designated insurance documents upon request. Work with the Premium Accounting team on transactions that impact premium, which may include creating an invoice and receipts, calculating premiums and inputting corrections in the system. Assist with questions around enrollments, renewals and plan information via phone or email. Provide support for the Mail Operations team. Maintain confidentiality and adhere to HIPAA regulations Other duties and projects as needed QUALIFICATIONS High School Diploma or GED 1-2 years of experience in a data entry or related role Ability to read and understand multiple insurance program rules and procedures and act on the rules appropriately Attention to detail, with the ability to quickly learn new processes, procedures and systems Data entry skills with ability to enter data quickly and accurately Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook) Excellent interpersonal, verbal and written communication skills PREFERRED SKILLS Previous work experience in healthcare or insurance operations Investigative nature who likes problem solving High attention to detail Self-motivated individual with proven ability to maintain positive attitude while working in a fast-paced environment and can work with minimal supervision Ability to manage your time appropriately with impending priorities/escalations IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

The Configuration Analyst reviews, analyzes, and evaluates client business systems to maintain and configure systems according to business strategies. They manage configuration and enhancement deployments and provide consulting for other configuration resources. | Candidates should have system configuration training and a proven track record in analysis and configuration. Excellent communication skills and the ability to work in a fast-paced environment are essential. | As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. SUMMARY The Configuration Analyst reviews, analyzes, and evaluates client business systems and business needs to maintain and configure systems to meet overall business strategies and ensure compliance. They also apply a broad knowledge of analysis techniques, methods, and practices to optimize effectiveness and efficiency. They receive assignments from the System Configuration Manager based on vetted ideations and requests, needs of business partners, and overall departmental needs in a fast-paced Agile environment. JOB DETAILS Location: In office, hybrid & remote working options. Corporate office is in Indianapolis, IN Relocation Expenses Reimbursed: No Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position. PERKS Comprehensive benefits package including Medical/RX/Dental/Vision insurance 401k Plan with company match Paid Time Off and Company Paid Holidays Casual dress environment Tuition Reimbursement DUTIES AND RESPONSIBILITIES Performs assigned configuration activities in the various environments (such as test and production) and provides consulting for other configuration resources. Manages configuration and enhancement deployments to the production environment in cooperation with IT and resolves any post-production issues reported by users. Meet with stakeholders and other business representatives to elicit requirements and propose solutions. Works with consultants and internal IT stakeholders to facilitate and coordinate efforts for multiple enhancement projects. Creates, evaluates and updates documentation for client needs, program functions, and steps required to configure, develop, or modify software. Maintains all business rules and use cases for specific applications and application interactions. Manages all documentation related to new product implementation and existing product changes. May evaluate proposed software or software enhancements for feasibility. Performs unit-based and scenario-based testing from the perspective of various client roles. Reviews and revises policies, providers, procedures, and standards for the configuration analysis team. May help coordinate with stakeholders, subject matter experts, developers, quality assurance resources, and technical experts to support testing based on requirements. May assist in the development of training programs. Acts as a technical resource and mentor to other team members and may lead and direct the work of others. Ensure timely communication to manager regarding status of all work being performed. Takes responsibility to make sure the team is informed of assigned projects in the event of a scheduled absence. Provide support to the user community for reported issues. Meet with stakeholders and other business representatives to elicit requirements and propose solutions using configuration. Design, create, and modify configuration. Work with vendor to facilitate and coordinate efforts for enhancements and upgrades. Stay current with software updates and new services available to the organization QUALIFICATIONS System configuration training and skills Proven track record of timely completion of analysis, configuration, and requirements to project specifications Possesses general understanding in the areas of application programming, database, and system design and a thorough understanding of our technical capabilities Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems and pushes creative thinking beyond the boundaries of existing industry practices and client mindsets Excellent professional development skills such as oral and written communications, personal credibility, teamwork and collaboration Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners Skilled in building and motivating teams and possess ability to build strategic relationships and influence people at all levels of the organization Comfortable in a fast-paced, multi-tasked environment Excellent documentation skills, Excellent written and verbal skills, and analytical skills Knowledge of all software methodology types (Waterfall, Iterative, Agile) PREFERRED SKILLS System configuration certification or equivalent B.S. or B.A. in Business Analytics, Data Analytics, Business or related field Business analysis experience Demonstrated written and verbal communication skills used to present organizational concepts, negotiate competing demands, and gain consensus among diverse areas of interest Strong strategic thinking and creative problem-solving skills Enthusiasm for and ability to function in a fast-paced, rapidly changing environment Experience using project management and software application tools like Microsoft Project, PPM Express, Azure DevOps, SharePoint, Microsoft Teams IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.