Intellipro Group Inc

Provide operational support to sellers, troubleshoot issues, and ensure seller satisfaction. | Minimum 2 years in customer service or operations, excellent communication, problem-solving skills, and familiarity with seller platforms. | Job Title: Merchant Operations Specialist Location: Seattle, WA, USA (On-site, 5 days/week) Job Type: Contract Role Contract Duration: Initial contract for 6 months, with possible extension Hourly Rate: Up to $28-32/hr on W2 Position Overview: We are seeking a detail-oriented and proactive Costumer Support Specialist to join our team. In this role, you will provide operational support to sellers, ensuring smooth interactions and issue resolution according to established procedures. This role is critical in maintaining seller satisfaction and operational efficiency on our platform. Key Responsibilities: • Respond to seller inquiries via phone, email, and chat promptly and professionally. • Troubleshoot and resolve issues related to inventory, shipments, orders, and account health. • Provide accurate guidance to sellers on policies, procedures, and best practices. • Collaborate with internal teams to identify and resolve systemic issues affecting sellers. • Document interactions and resolutions accurately in the support system. • Escalate complex issues to higher-level support or relevant departments as needed. • Maintain high levels of seller satisfaction by ensuring timely and effective issue resolution. • Follow standard operating procedures (SOPs) to ensure consistency and accuracy in operations. Qualifications: • Bachelor’s degree preferred. • Minimum 2 years of experience in customer service, seller support, or operations roles—e-commerce or logistics experience a plus. • Excellent verbal and written communication skills. • Strong problem-solving and analytical skills. • Ability to multitask, prioritize, and work efficiently in a fast-paced environment. • Familiarity with seller platforms and services is advantageous. • Proficient in Microsoft Office Suite and comfortable learning new software tools. • Ability to work independently with minimal supervision. About Us: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions. IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. Job Types: Full-time, Contract Pay: $28.00 - $32.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Work Location: In person

Lead and manage large-scale SAP S/4HANA implementation projects focusing on manufacturing and supply chain business transformation. | 8+ years in business project management or functional consulting with 2-3 full SAP S/4 HANA implementations, strong communication and stakeholder management skills, and relevant certifications preferred. | Job Title: SAP S/4 HANA Project Manager (Business) Location: Sunnyvale, CA (Onsite) Type: Contract (6+ Months, Possible Extension/Conversion) About the Role: We are seeking a strong hands-on SAP S/4 HANA project manager (business) to deliver large scale complex S/4 HANA project with a focus on Manufacturing and Supply Chain business transformation. The ideal candidate would have min 2-3 SAP S/4 HANA full implementation experience with a proven track of managing and coordinating, proficiency in the full implementation life cycle with excellent communication and cross-functional team skills. This role will work closely with master data, engineering, supply chain planning, manufacturing, product quality, warehouse, and finance, CoE, IT and Analytics teams to implement S/4 HANA functionalities, process, data and reporting solutions, through requirements, design, testing, training, cutover, hypercare and deployment needs. Roles and Responsibilities: Lead the delivery of large-scale complex SAP S/4HANA project from planning to go-live and post-implementation support on-time, in-scope in a fast-paced environment Develop project plans, manage scope and timelines, and ensure deliverables in line with the project plan and quality Coordinate, schedule and lead user requirement reviews, design reviews / workshops, user acceptance testing (UAT), business cut over planning and activities, go-live, hyper care, and war rooms post go-live. Apply manufacturing and supply chain domain knowledge and experience while working with teams, stakeholders to understand issues, open items, root cause and to drive them to closure on a timely basis. Work with PMO to monitor and report project progress, milestones, risks, track metrics/KPIs, and communicate regular status updates to stakeholders, adapting plans as necessary to ensure successful outcomes Work with change management team on communication plan, training plan, content development, and training delivery to business users Work closely with CoE, IT, Analytics and cross functional teams throughout the project lifecycles and manage smaller enhancement projects Assist PMO with core team and executive steering committee meetings incl., status reports to the project leadership and steering committee Apply SAP S4 HANA implementation best practices and methodologies of project management, continuously seeking opportunities to improve processes and efficiency Skills and Qualifications Required: BA/BS in technical or Manufacturing or Supply Chain relevant fields 8+ years of relevant experience as a business project manager / business analyst / functional consultant with technology enabled project delivery experience Min 2-3 full SAP S/4 HANA implementation experience. Prior experience in Agile, MES, planning applications is a plus. Excellent written and verbal communication, stakeholder management, and problem-solving skills Proficiency with use of tools such as MS Project, Smartsheet, Zoom, PowerPoint, Excel Relevant certifications such as PMP, PgMP, or PfMP are a plus Experience in medical, high tech, health care or manufacturing industry About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Lead the end-to-end payroll frequency transition, including assessment, design, testing, and deployment. Collaborate with HR, Finance, and IT stakeholders to manage downstream impacts across systems and processes. | 5–10 years of Workday Payroll experience is required, including at least one end-to-end payroll frequency transition. Strong functional knowledge of Workday Payroll, Time Tracking, and Absence modules is essential. | Role: Workday Payroll Analyst Location: Remote Duration: Long Term Contract Pay rate: $40/hr. to $60/hr. Responsibilities: Lead the end-to-end payroll frequency transition, including assessment, design, testing, and deployment. Configure and validate Workday Payroll elements impacted by pay frequency changes (earnings, deductions, accruals, off-cycle payments, etc.). Align Time Tracking and Absence plans with the new payroll schedule, ensuring accurate accruals and calculations. Collaborate with HR, Finance, and IT stakeholders to manage downstream impacts across systems and processes. Support communication, training, and change management activities. Provide post–go-live stabilization, reconciliation, and documentation updates. Qualifications: 5–10 years of Workday Payroll experience, including at least one end-to-end payroll frequency transition. Strong functional knowledge of Workday Payroll, Time Tracking, and Absence modules. Proven experience in configuration, testing, and payroll operations. Excellent analytical, documentation, and communication skills. Understanding of payroll compliance, taxation, and integration impacts. About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.