Intelerad

Provide technical support and troubleshooting for radiology IT systems, ensuring system performance, uptime, and compliance. | 3+ years in Healthcare IT, experience with PACS, RIS, VNA, healthcare standards, Windows, SQL, VMware, Linux, and relevant certifications. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Purpose The Senior System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations. Responsibilities Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA) Work with radiologists, technologists, and IT staff to address system issues and optimize workflows Analyze and resolve technical issues efficiently, minimizing system downtime and impact on patient care Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers Assist in disaster recovery planning and backup solutions for radiology IT environments Handle sensitive patient data in compliance with privacy regulations Utilize internal knowledge resources to effectively resolve technical challenges Collaborate with team members and cross-functional departments on complex issues Document all troubleshooting activities and resolutions to maintain accurate case records Develop and update technical documentation to support customers in product use and maintenance Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues This position requires working evening and weekend shifts as part of the regular schedule Qualifications Employment Prerequisites Bachelor’s degree in computer engineering or a related field, or equivalent experience 3+ years of experience in Healthcare IT, preferably in radiology systems support Excellent troubleshooting, analytical, and problem-solving skills Strong communication skills with the ability to interact with both technical and clinical personnel Ability to work independently and manage multiple priorities in a fast-paced environment Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred) Strong knowledge of PACS, RIS, VNA, and medical imaging workflows Experience with DICOM, HL7, IHE, and other healthcare interoperability standards Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle Understanding of medical informatics architecture, including VMware and storage solutions Working knowledge of Linux architecture Experience with PostgreSQL Understanding of cybersecurity best practices and HIPAA compliance Desired Competencies Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred Red Hat Certified System Administrator (RHCSA) certification preferred Experience in scripting or automation for system administration (PowerShell, Bash, Python) Knowledge of cloud-based medical imaging solutions and telemedicine technologies Fluency in multiple languages (French is a strong asset) This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Lead and oversee deployment of medical imaging solutions, configure platforms, and manage teams to ensure customer success. | 7+ years in healthcare IT or enterprise software, 3+ years in management, experience with medical imaging systems, strong technical and stakeholder management skills. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Role Overview The Senior Director, Professional Services is a strategic leadership position responsible for driving the successful deployment and support of Intelerad's enterprise medical imaging solutions for customers of all sizes. This role combines deep technical expertise with leadership capabilities to ensure seamless customer implementations, optimize client satisfaction, and build high-performing services and support teams. The Senior Director, Professional Services partners closely with sales, product, and customer success teams to deliver exceptional customer experiences while managing direct reports and fostering a culture of continuous improvement. Key Responsibilities Lead and oversee customer deployment projects from requirements gathering through go-live, ensuring implementations meet customer specifications, timelines, and quality standards while managing project scope and stakeholder expectations. Configure and optimize all aspects of Intelerad medical imaging platforms including user management, role creation, gateway configuration, routing rules, sharing settings, custom fields, and terminology to align with customer-specific clinical workflows and operational requirements. Provide strategic guidance during sales cycles by conducting technical discovery sessions, developing customized solution proposals, and articulating the value proposition of Intelerad solutions to prospective customers and key stakeholders. Build, mentor, and manage a team of services and support professionals, setting performance expectations, providing coaching and development opportunities, and fostering a collaborative team environment that drives both individual growth and collective success. Develop comprehensive customer documentation, training materials, and support resources tailored to specific customer workflows, ensuring clients can effectively leverage Intelerad solutions to improve clinical outcomes and operational efficiency. Partner with product and engineering teams to identify, document, and prioritize bugs and enhancement requests based on customer needs, market trends, and strategic business objectives, ensuring the voice of the customer informs product development. Qualifications Qualifications & Experience Required Bachelor's degree in Computer Science, Healthcare Administration, Information Technology, or related field, or equivalent professional experience. 7+ years of progressive experience in software implementation, technical consulting, or customer support roles within healthcare IT or enterprise software environments. 3+ years of people management experience, including direct responsibility for hiring, developing, and managing technical services or support teams. Proven expertise in medical imaging workflows, PACS (Picture Archiving and Communication Systems), RIS (Radiology Information Systems), or related healthcare IT systems. Strong technical aptitude with demonstrated ability to configure complex enterprise software platforms and troubleshoot technical issues independently. Excellent communication and stakeholder management skills with experience presenting to executive-level audiences and managing relationships across multiple organizational levels. Experience leading cross-functional projects with competing priorities, tight deadlines, and multiple stakeholders while maintaining focus on customer success and business outcomes. Preferred Qualifications & Special Requirements Direct experience with Intelerad products or cloud-based medical imaging platforms. Clinical background or formal training in radiology, medical imaging, or healthcare operations. Experience with DICOM standards, HL7 interfaces, and healthcare interoperability protocols. Project management certification (PMP, Agile, Scrum Master) or equivalent credential. Experience working in both on-premise and cloud deployment models. Availability for occasional after-hours support during critical customer implementations or escalations. Willingness to travel up to 25% to customer sites, company offices, and industry events as business needs require. This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Design and develop scalable cloud-native microservices on AWS, mentor team members, and drive technical innovation in healthcare radiology workflow applications. | 7+ years software development, 3+ years AWS and full-stack web app experience, proficiency in Kotlin and Go, Spring Boot, React or Angular, PostgreSQL, DevOps practices, and strong communication skills. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Role Overview As a Senior Cloud Software Developer on our InteleOrchestrator team, you will design and deliver intelligent, cloud-native applications that streamline radiology workflows for healthcare providers worldwide. This role combines technical excellence with mission-driven innovation, where your work directly impacts diagnostic efficiency and patient outcomes. You will architect scalable microservices on AWS, mentor team members, and drive technical innovation in a highly regulated healthcare environment. If you thrive on solving complex challenges and building solutions that matter, this opportunity offers meaningful impact at the intersection of cloud technology Key Responsibilities • Design and develop scalable, high-performance cloud-native applications using modern microservices architecture on AWS, ensuring regulatory compliance and industry best practices • Own full-stack solutions from backend services to intuitive web frontends, collaborating with Product, UX, and Clinical teams to translate business requirements into practical technical implementations • Drive technical innovation by evaluating emerging technologies, contributing to architecture decisions, and shaping the team's technical roadmap • Mentor junior developers through code reviews, knowledge sharing, and promoting continuous learning to strengthen team capabilities • Champion quality and reliability by implementing automated testing, CI/CD pipelines, observability tools, and security best practices across the development lifecycle Qualifications Qualifications & Experience • 7+ years of professional software development experience • 3+ years of hands-on development with AWS services including EC2, Lambda, RDS, S3, and ECS/EKS or equivalent cloud platform experience • 3+ years building and deploying full-stack web applications in production environments • Proficiency in Kotlin and Go with strong understanding of object-oriented and functional programming principles • Expertise in Spring Boot and microservices design patterns • Experience with Angular or React for frontend development • Solid working knowledge of PostgreSQL or SQL Server • Familiarity with Gradle, Git, and modern DevOps practices • Comfortable working across Windows and Linux environments • Strong communication skills with ability to articulate technical concepts clearly in both written and verbal formats • Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience Preferred Qualifications & Special Requirements • Experience with C# or .NET Core • Familiarity with JOOQ or similar database abstraction layers • Exposure to observability tools such as Datadog, New Relic, or similar platforms • Background in healthcare or regulated industries such as FDA or FAA environments • Experience with healthcare data standards including HL7 and DICOM • Master's degree in Computer Science, Engineering, or related field • Experience designing and scaling distributed systems Travel Requirements: None This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Provide advanced technical support and troubleshooting for medical imaging applications, manage customer cases, collaborate with internal teams, and contribute to knowledge management. | Bachelor's degree or equivalent, 5+ years technical support with Tier 2 experience, advanced SQL and Linux skills, network protocol knowledge, excellent communication, ability to obtain US security clearance. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience Bachelor's degree in Computer Science or equivalent work experience 5+ years of technical support experience with demonstrated progression in responsibility 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences Ability to obtain US security clearance (US citizenship required) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions Experience with Windows operating systems (desktop and server environments) Healthcare software experience, particularly in medical imaging environments Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Resolve complex technical issues, mentor junior analysts, optimize application configurations, ensure compliance with healthcare regulations, and provide high-level customer support including on-call and weekend shifts. | 3+ years technical support or systems administration experience, strong troubleshooting skills, knowledge of Windows Server, Active Directory, SQL, Linux, healthcare interoperability standards, and preferably certifications like Microsoft or VMware. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Purpose The Systems Support Analyst II is a seasoned technical professional responsible for resolving complex issues, ensuring the optimal performance of enterprise applications, and delivering high-level customer support. This role involves acting as a subject matter expert on core systems, mentoring junior analysts, and working closely with cross-functional teams to drive continuous improvement in application support and service delivery. The ideal candidate possesses advanced troubleshooting skills, deep technical expertise, and a proactive mindset focused on delivering customer-centric solutions. Responsibilities Serve as an escalation point for complex technical issues from Level I analysts and end-users Troubleshoot and resolve advanced application, system, and integration issues, collaborating closely with internal teams and external vendors as needed Provide technical mentorship and support to junior team members, contributing to knowledge sharing and skill development Work with system administrators and customer IT teams to optimize application configurations and workflows Ensure accurate handling of sensitive patient data in compliance with HIPAA and other privacy regulations Analyze trends in support cases to identify root causes and recommend long term solutions Author and maintain internal knowledge base articles and technical documentation for both support teams and end-users Participate in and occasionally lead cross-functional incident response and resolution efforts Support customer go-lives, software upgrades, and system migrations, offering both remote and onsite assistance as needed Ensure ongoing compliance with quality standards and regulatory requirements, including FDA regulations, ISO 13485, and related standards Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues Work evening and weekend shifts as part of the regular schedule Participate in an on-call rotation, providing advanced support outside of regular business hours (including overtime, holidays, and weekends Qualifications Employment Prerequisites Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience Minimum 3+ years in a technical support, systems administration, or application analyst role Exceptional troubleshooting and root cause analysis skills across application, database, and network layers Strong customer service orientation with excellent verbal and written communication skills Experience with support ticketing systems such as ServiceNow (preferred), Salesforce ServiceCloud, or ZenDesk Advanced understanding of healthcare interoperability standards such as PACS, RIS, DICOM, HL7, and IHE Proficiency in Windows Server environments (2012, 2016, 2019, 2022+), Active Directory, networking fundamentals, and SQL-based systems Working knowledge of Linux systems and medical informatics architecture, including VMware and storage technologies Experience with relational databases including PostgreSQL, SQL Server, and/or Oracle Ability to work independently with minimal supervision in a high-paced, regulated environment Desired Competencies Industry certifications (e.g., Microsoft, VMware, Cisco) strongly preferred Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Fluency in additional languages; French is a strong asset Experience supporting mission-critical applications in regulated industries such as healthcare or life sciences This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Provide advanced technical support and troubleshooting for medical imaging applications, manage customer cases, collaborate across teams, and contribute to knowledge management. | Bachelor's degree or equivalent, 5+ years technical support with 3+ years Tier 2 experience, advanced SQL and Linux support skills, strong communication, and ability to obtain US security clearance. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience Bachelor's degree in Computer Science or equivalent work experience 5+ years of technical support experience with demonstrated progression in responsibility 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences Ability to obtain US security clearance (US citizenship required) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions Experience with Windows operating systems (desktop and server environments) Healthcare software experience, particularly in medical imaging environments Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications, focusing on complex technical troubleshooting and exceptional customer support. This role ensures customer success through technical expertise and proactive communication. | Candidates should have a bachelor's degree in Computer Science or equivalent experience, with at least 5 years of technical support experience. Advanced knowledge of relational databases, network protocols, and Linux operating systems is required. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience Bachelor's degree in Computer Science or equivalent work experience 5+ years of technical support experience with demonstrated progression in responsibility 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences Ability to obtain US security clearance (US citizenship required) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions Experience with Windows operating systems (desktop and server environments) Healthcare software experience, particularly in medical imaging environments Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

The Senior System Support Specialist provides technical support and troubleshooting for Radiology IT systems, ensuring optimal system performance and compliance with healthcare regulations. This role involves collaboration with radiologists, IT teams, and vendors to minimize system downtime and enhance patient care. | Candidates must have a bachelor's degree in computer engineering or a related field, along with 3+ years of experience in Healthcare IT, preferably in radiology systems support. Strong troubleshooting skills and knowledge of PACS, RIS, and healthcare interoperability standards are essential. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Purpose The Senior System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations. Responsibilities Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA) Work with radiologists, technologists, and IT staff to address system issues and optimize workflows Analyze and resolve technical issues efficiently, minimizing system downtime and impact on patient care Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers Assist in disaster recovery planning and backup solutions for radiology IT environments Handle sensitive patient data in compliance with privacy regulations Utilize internal knowledge resources to effectively resolve technical challenges Collaborate with team members and cross-functional departments on complex issues Document all troubleshooting activities and resolutions to maintain accurate case records Develop and update technical documentation to support customers in product use and maintenance Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues This position requires working evening and weekend shifts as part of the regular schedule Qualifications Employment Prerequisites Bachelor’s degree in computer engineering or a related field, or equivalent experience 3+ years of experience in Healthcare IT, preferably in radiology systems support Excellent troubleshooting, analytical, and problem-solving skills Strong communication skills with the ability to interact with both technical and clinical personnel Ability to work independently and manage multiple priorities in a fast-paced environment Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred) Strong knowledge of PACS, RIS, VNA, and medical imaging workflows Experience with DICOM, HL7, IHE, and other healthcare interoperability standards Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle Understanding of medical informatics architecture, including VMware and storage solutions Working knowledge of Linux architecture Experience with PostgreSQL Understanding of cybersecurity best practices and HIPAA compliance Desired Competencies Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred Red Hat Certified System Administrator (RHCSA) certification preferred Experience in scripting or automation for system administration (PowerShell, Bash, Python) Knowledge of cloud-based medical imaging solutions and telemedicine technologies Fluency in multiple languages (French is a strong asset) This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Resolve complex technical issues, mentor junior analysts, optimize application configurations, ensure compliance with healthcare regulations, and support software upgrades and incident responses. | 3+ years technical support or systems administration experience, strong troubleshooting skills, knowledge of Windows, Linux, SQL databases, healthcare interoperability standards, and preferably industry certifications. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Purpose The Systems Support Analyst II is a seasoned technical professional responsible for resolving complex issues, ensuring the optimal performance of enterprise applications, and delivering high-level customer support. This role involves acting as a subject matter expert on core systems, mentoring junior analysts, and working closely with cross-functional teams to drive continuous improvement in application support and service delivery. The ideal candidate possesses advanced troubleshooting skills, deep technical expertise, and a proactive mindset focused on delivering customer-centric solutions. Responsibilities Serve as an escalation point for complex technical issues from Level I analysts and end-users Troubleshoot and resolve advanced application, system, and integration issues, collaborating closely with internal teams and external vendors as needed Provide technical mentorship and support to junior team members, contributing to knowledge sharing and skill development Work with system administrators and customer IT teams to optimize application configurations and workflows Ensure accurate handling of sensitive patient data in compliance with HIPAA and other privacy regulations Analyze trends in support cases to identify root causes and recommend long term solutions Author and maintain internal knowledge base articles and technical documentation for both support teams and end-users Participate in and occasionally lead cross-functional incident response and resolution efforts Support customer go-lives, software upgrades, and system migrations, offering both remote and onsite assistance as needed Ensure ongoing compliance with quality standards and regulatory requirements, including FDA regulations, ISO 13485, and related standards Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues Work evening and weekend shifts as part of the regular schedule Participate in an on-call rotation, providing advanced support outside of regular business hours (including overtime, holidays, and weekends Qualifications Employment Prerequisites Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience Minimum 3+ years in a technical support, systems administration, or application analyst role Exceptional troubleshooting and root cause analysis skills across application, database, and network layers Strong customer service orientation with excellent verbal and written communication skills Experience with support ticketing systems such as ServiceNow (preferred), Salesforce ServiceCloud, or ZenDesk Advanced understanding of healthcare interoperability standards such as PACS, RIS, DICOM, HL7, and IHE Proficiency in Windows Server environments (2012, 2016, 2019, 2022+), Active Directory, networking fundamentals, and SQL-based systems Working knowledge of Linux systems and medical informatics architecture, including VMware and storage technologies Experience with relational databases including PostgreSQL, SQL Server, and/or Oracle Ability to work independently with minimal supervision in a high-paced, regulated environment Desired Competencies Industry certifications (e.g., Microsoft, VMware, Cisco) strongly preferred Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Fluency in additional languages; French is a strong asset Experience supporting mission-critical applications in regulated industries such as healthcare or life sciences This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Lead medium to large sized healthcare IT projects, coordinate resources, manage schedules and budgets, resolve customer issues, mentor junior PMs, and maintain client relationships. | Bachelor's degree, 3-5 years project management experience, ability to qualify for PMP within 12 months, strong communication and leadership skills, and willingness to travel up to 25%. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States, Canada, India, the United Kingdom and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and boarders. We are seeking a Project Manager II who is responsible for successfully leading medium to large sized projects delivering Radiology and/or Cardiology Healthcare IT solutions. The role will require coordination of Professional Services resources, schedule management of project deliverables, customer issue resolution, creation of project plans, status reports and project documentation, mentoring Project Manager I team members as well as cross-functional collaboration. This role will deliver under tight timelines while managing multiple medium to large projects and supporting senior team members for Intelerad’s Professional Services team. Additionally, this role will work to manage and oversee project financial management and successful project deliveries within time and budget. The focus and mission of this role is to proactively ensure customer projects achieve the desired results at all stages of their journey with our products, realizing the full value of our software and services. Responsibilities & Duties Leadership Assist in Project Planning for medium and large sized projects Schedule Management Support Implementation Team Coordination Assist with Customer Issue Resolution Create and distribute status reports, meeting minutes and project documentation Participate and guide cross-departmental coordination Plan, update and execute project plans Mentor Project Manager I roles Client Relationship Act as the primary point of contact for customer projects Display skills of a qualified subject matter expert in Project Management and a Trusted Advisor Foster trust in successful delivery of milestones that are essential to on-time and on-budget project completion Through proactive and regular communications, build relationships with all customers to gain a deep understanding of clients' unique environments Initiate and manage the escalation process for serious customer project issues and navigate solutions cross-functionally Prepare, manage and communicate key information on client projects on a regular basis to key stakeholders both internally and externally Qualifications Qualifications Bachelor's degree or equivalent experience 3-5 years of experience in Project Management related roles Ability to qualify for PMP certification within 12 months of service Desired Competencies CAPM or PMP certification(s) Ability to build relationships with clients at operational and executive levels Demonstrate collaborative partnership with internal and external stakeholders Strong communication, negotiation, and leadership skills Ability to communicate and build rapport with internal management and other company personnel Travel Requirements This position requires up to 25% of travel, mainly throughout North America. This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. Additional Information All your information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE The base pay for this position ranges from $63,500/yr to $84,700/yr USD within any geographic market in the US. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Manage and improve regulatory certifications and quality management systems, coordinate regulatory submissions and audits, and ensure compliance with medical device regulations. | 7+ years in quality management systems, knowledge of ISO standards, experience with FDA and international regulators, strong communication skills, and medical device industry experience. | At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.Job DescriptionThe Regulatory Affairs & Quality Manager plays a crucial role within the Regulatory Affairs department. This position is responsible for maintaining and improving certifications such as ISO 13485, as well as other relevant standards and regulations. The manager will oversee the Quality Management System (QMS), ensuring compliance and providing guidance, support, and training to the organization. Additionally, the manager will report to senior management on the status of ISO systems and certifications.   Responsibilities & Duties Interface with the FDA, Notified Bodies, Health Canada, and other international regulators. Coordinate regulatory submissions, technical files, and market approvals. Monitor and interpret evolving FDA and international medical device. Maintain up-to-date knowledge of ISO 27001 standards. Coordinate regulatory compliance for new markets, products, design files, technical files, and 510(k) submissions. Provide regulatory status reports and compliance metrics to senior management. Oversee the management of QMS, including CAPAs, procedures, documentation, and records. Participate in activities related to adverse events and recalls, including reporting, notification, and follow-ups. Collaborate with the Privacy Compliance Manager to address information security or privacy incidents and propose improvement solutions. Ensure company compliance with processes and training programs. Conduct and/or coordinate internal audits to ensure compliance with legal, regulatory, and ISO standards. Provide advice and take action in response to audit findings, making recommendations for information security improvements. Coordinate third-party audits to assess the effectiveness of information protection controls. Develop and deliver QMS training materials and provide training as needed. Support and guide the Regulatory Compliance Specialist on improvement projects related to QMS, ISMS, and regulatory affairs. Supervise and participate in internal process improvement projects, new process development, and regulatory strategy development. Collaborate with Privacy and Quality Managers to integrate new regulatory requirements into existing processes. Implement and support the electronic Quality Management System (eQMS). Establish an Ad Promo review and approval process for the Regulatory Affairs & Quality business unit. Work on projects for DICOM Grid and supervise and support Inteleshare and Intelescreen projects QualificationsQualifications 7+ years of experience in quality management systems. Bachelor's degree in business, quality management, or a related field (or equivalent).Knowledge of ISO 13485, ISO 9001, and/or ISO 27001 standards. Proficiency in MS Office, Google Suite, and Visio (or similar workflow tools). Strong verbal and written communication skills in English required; proficiency in French a plus.Experience in the medical device field.Communication & Cognitive Abilities Ability to work autonomously. Strong collaboration skills. Problem-solving abilities. Continuous learning mindset. Excellent communication skills Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Additional InformationAll your information will be kept confidential according to EEO guidelines.All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.#LI-REMOTEThe base pay for this position ranges from $115,000/year to $125,000/year within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered.  Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment