Integral

Lead and manage enterprise IT programs for the Department of State, overseeing Oracle application implementations, contract compliance, team leadership, and business development activities. | Must have OCM certification, 10+ years federal IT program management including 5+ years with State Department contracts, PMP/PgMP certification, active Secret clearance, and strong leadership and business development skills. | Overview We are seeking an accomplished Program Manager with full Oracle Certified Master (OCM) credentials and a proven track record leading enterprise IT programs within the U.S. Department of State (DoS). This individual will oversee program execution, ensure alignment with mission requirements, and manage all aspects of scope, schedule, cost, and performance. The ideal candidate combines deep Oracle expertise with federal program management acumen and experience navigating the State Department's acquisition and technical environments. Responsibilities • Lead and manage enterprise-level IT programs supporting the Department of State. • Serve as the primary point of contact for the Contracting Officer's Representative (COR), government stakeholders, and subcontractors. • Oversee the design, implementation, migration, and optimization of Oracle-based enterprise applications, databases, and cloud solutions. • Ensure compliance with contract requirements, SLAs, and government policies. • Develop and maintain program plans, budgets, risk registers, staffing plans, and deliverable schedules. • Provide leadership and mentoring to technical and functional teams, ensuring collaboration across cross-functional groups. • Oversee performance management program for all project staff - mentor team leads and set quantifiable goals for employees • Prepare and present regular program reviews, performance metrics, and executive-level briefings. • Anticipate customer needs, propose innovative solutions, and align program outcomes with mission priorities. • Serve as the primary client relationship manager within the program office • Support capture, proposal, and business development activities related to follow-on and adjacent State Department opportunities. Qualifications Required: • Oracle Certified Master (OCM) credential (Database, Cloud, or equivalent full certification path). • 10+ years of progressive program or project management experience in federal IT, including 5+ years supporting State Department contracts. • Proven success managing large-scale IT or enterprise application programs (>$50M lifecycle value). • Demonstrated success in working with clients for on-contract business growth • Strong understanding of Department of State technical environments, policies, and acquisition processes. • PMP or PgMP certification. • Excellent leadership, communication, and stakeholder engagement skills. • Demonstrated experience managing personnel • Demonstrated experience supporting business development activities, including identifying opportunities, supporting capture tasks, and writing proposal sections. • Active Secret clearance; Top Secret preferred. Preferred: • Prior experience managing programs under CIO-SP3, Evolve, or other enterprise-wide vehicles. • Knowledge of federal information security standards (FISMA, NIST, FedRAMP). • ITIL certification and/or Agile Program Management experience. • Strong business acumen with the ability to align IT delivery to mission outcomes. Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: • Medical, Dental & Vision Insurance • Flexible Spending Accounts • Short-Term and Long-Term Disability Insurance • Life Insurance • Paid Time Off & Holidays • Earned Bonuses & Awards • Professional Training Reimbursement • Paid Parking • Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

Lead Agile Scrum ceremonies, manage product backlogs, elicit and document business requirements, support QA activities, and promote continuous improvement. | 5+ years in software development and project management, Certified Scrum Master, expertise in .NET technologies and front-end frameworks, experience with federal clients, and a relevant bachelor's degree. | Overview: Senior Business Analyst/Scrum Master Location: Reston, Remote Clearance Requirement: U.S. Citizenship required (Security Clearance preferred) We are seeking a highly motivated Business Analyst / Scrum Master to join our team and drive the successful delivery of mission-critical technology solutions. This role requires strong analytical skills to elicit, document, and validate business requirements. This role also requires proven experience facilitating Agile Scrum ceremonies to guide cross-functional teams through iterative development cycles. The ideal candidate will collaborate and partner with stakeholders to translate business needs into actionable user stories, manage product backlogs, and ensure alignment between technical solutions and organizational goals. As Scrum Master, the candidate will foster a collaborative, Agile environment by leading sprint planning, daily stand-ups, retrospectives, and release coordination. The role also involves supporting quality assurance activities, tracking progress through tools such as Jira and Confluence, and promoting continuous improvement to maximize value delivery. Responsibilities: • Act as liaison between business stakeholders and technical teams to elicit, analyze, and document requirements, user stories, and acceptance criteria. • Facilitate Agile Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. • Partner with Product Owners to manage and prioritize product backlogs, ensuring alignment with business goals and delivery timelines. • Support quality assurance and testing efforts, including test case review, UAT coordination, and defect management. • Develop and maintain process workflows, documentation, and reports using tools such as Jira, Confluence, and Smartsheet. • Promote a culture of continuous improvement by identifying and implementing enhancements to Agile practices and team performance. • Ensure projects are delivered on time, within scope, and in compliance with organizational and federal standards. • Facilitate cross-functional communication and remove impediments to keep Agile teams focused and productive. Qualifications: Required: • 5+ years of professional experience in software development and project management. • 5+ years of expertise in .NET application development (C#, Web API, SQL Server). • Certified Scrum Master (CSM) from Scrum Alliance (or equivalent). • Extensive experience with Angular, JavaScript, HTML5, CSS/SCSS, and RESTful APIs. • Proven ability to lead Agile transformations and scale Agile delivery using frameworks like SAFe. • Strong background in business analysis, requirements elicitation, and process optimization. • Experience working with federal clients such as Treasury, OCC, FDIC, etc. Education: • Bachelor’s degree in Engineering, Computer Science, or related field; • Master’s degree preferred. Technical Skills: • Programming: C#, VB.NET, SQL, JavaScript, PHP, C++, Visual Basic 6 • Web Technologies: ASP.NET, Angular, jQuery, HTML/CSS, JSON, WCF, REST • Tools & Platforms: Visual Studio, TFS, LINQ, Ionic, SQL Server, MySQL, Unix/Linux • DevOps and CI/CD experience is a plus Preferred: • Excellent communication and interpersonal skills • Proven leadership in cross-functional teams • Strategic thinker with a hands-on approach • Strong analytical and troubleshooting capabilities Company Overview: Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: • Medical, Dental & Vision Insurance • Flexible Spending Accounts • Short-Term and Long-Term Disability Insurance • Life Insurance • Paid Time Off & Holidays • Earned Bonuses & Awards • Professional Training Reimbursement • Paid Parking • Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

The Contact Center Senior Analyst will provide senior-level policy support to end customers, focusing on real estate funding. They will manage lower-level contact center agents and collaborate with Tier 3 support to resolve policy questions. | Candidates must have 5+ years of experience in a contact center environment and possess strong leadership and analytical skills. An active SECRET security clearance is required, along with a bachelor's degree or equivalent work experience. | Overview Contact Center Senior Analyst – (Federal Agency Support) Hybrid, Coverage is 8 am to 5 pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking a Contact Center Senior Analyst to join a policy support team for a federal agency. This individual will be responsible for senior-level policy support to end customers with a focus on real estate funding. The individual may help manage lower-level contact center agents to ensure adherence to Service Level Agreements (SLAs), accurate information delivery, and seamless collaboration with government contacts. Employees work closely with Tier 3 support agents to help resolve end consumers’ policy questions. This location for this role will be remote or hybrid, but may convert to an on-client site in Tysons Corner, VA upon once award details are provided. All candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). Responsibilities The contact center agent will handle business customers for FinCEN policies related to real estate finances. The duties expected in this role include: · Deliver service and support to FinCEN customers. · Interact with customers to provide and process information in response to inquiries, concerns, and requests about FinCEN business policies as it relates to certain non-financed transfers of residential real estate to legal entities or trusts. · Gather customers’ information and determine the issue by evaluating and analyzing the questions/issues. · Research required information using available resources, including knowledge bases, training materials, and published solutions. · Follow established FinCEN processes and procedures. · Provide quality oversight and coaching to jr agents · Identify and escalate priority issues and redirect problems to appropriate resources. · Accurately process and record call transactions via computer using FinCEN’s Salesforce ticketing system. · Follow up and make scheduled call-backs to customers, per standard procedures (when applicable). · Stay current with FinCEN policies, changes, and updates, per direction. Qualifications Required: · 5+ years of experience in a contact center, customer service environment with prior experience in an environment with multiple channels, including email and phone; experience with Amazon Connect and Amazon Lex preferred · Experience researching problems, analyzing trends, and distributing findings through ITSM; experience with Salesforce and or MS Dynamics for incident management is preferred · Strong leadership and analysis skills, with extensive customer service, verbal and written communication skills required · Ability to collaborate effectively with internal and external stakeholders · Analytical skills with a focus on performance metrics and continuous improvement · Bachelor’s degree or certification; work experience may be a substitute · Active SECRET security clearance required Telework Setup Requirements: · Stable High-Speed Internet: A dependable and fast internet service, capable of supporting seamless voice communications, system access, and use of online applications concurrently. · Connectivity and download test may be required Optional: · Prior experience in a team lead or supervisory role in an environment with multiple channels · Experience with federal ticketing and service desk processes · Experience as a real estate agent, property management, attorney, or title insurer is strongly desired · Fluent in both spoken and written English: Bilingual capabilities, particularly in Spanish, are a plus but not required. Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · Short-Term and Long-Term Disability Insurance · Life Insurance · Paid Time Off & Holidays · Earned Bonuses & Awards · Professional Training Reimbursement · Paid Parking · Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

Provide mid-level policy support and customer service for FinCEN real estate funding policies, handle Tier 2 customer issues, and escalate as needed. | Two years contact center experience, bachelor's degree or equivalent experience, active SECRET clearance, strong communication skills, and CRM proficiency. | Overview Contact Center Agent - Mid (Tier 2) Hybrid, Coverage is 8 am to 5 pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking a Mid-Level Analyst to join a contact center support team for a federal agency. This individual will be responsible for mid-level policy support to end customers with a focus on real estate funding, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills. This role will also involve working closely with Tier 3 support agents to help resolve end consumers’ policy questions. This role is likely to start out remote or hybrid, but may convert to an on-client site in Tysons Corner, VA. All candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). Responsibilities The contact center agent will handle business customer Tier 2 issues for FinCEN policies related to real estate finances. The duties expected in this role include: · Deliver service and support to FinCEN customers. · Interact with customers to provide and process information in response to inquiries, concerns, and requests about FinCEN business policies as it relates to certain non-financed transfers of residential real estate to legal entities or trusts. · Gather customers’ information and determine the issue by evaluating and analyzing the questions/issues. · Research required information using available resources, including knowledge bases, training materials, and published solutions. · Follow established FinCEN processes and procedures. · Identify and escalate priority issues and redirect problems to appropriate resources. · Accurately process and record call transactions via computer using FinCEN’s Salesforce ticketing system. · Follow up and make scheduled call-backs to customers, according to standard procedures (when applicable). · Stay current with FinCEN policies, changes, and updates, per direction. Qualifications Required: · Experience: Two years of contact center experience required. · Education: Bachelor’s degree required or in lieu of a bachelor’s degree: three years of customer service/contact center experience (five years’ experience total without a degree). · Active SECRET security clearance required. Skills and Abilities: · Experience researching problems, analyzing trends, and distributing findings. · Well-versed in customer service, best practices, and ensuring high-quality interactions. · Strong in conveying information clearly and effectively, in writing or verbally. · Skilled with contact center and CRM tools, facilitating efficient issue resolution. Experience with MS Dynamics and Salesforce is a plus · Agile in responding to fast-paced work demands and adept at solving problems. · Experience as a real estate agent, attorney, or title insurer is strongly desired · Demonstrated communications skills Language Requirements: · Fluent in both spoken and written English. · Bilingual capabilities, particularly in Spanish, is a plus but not required. Telework Setup Requirements: · Stable High-Speed Internet: A dependable and fast internet service, capable of supporting seamless voice communications, system access, and use of online applications concurrently. · Connectivity and download test may be required Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · Short-Term and Long-Term Disability Insurance · Life Insurance · Paid Time Off & Holidays · Earned Bonuses & Awards · Professional Training Reimbursement · Paid Parking · Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability