Insycle

Provide first-line customer support via chat, email, and Zoom, troubleshoot technical issues, assist with product use, and collaborate with internal teams to improve customer experience. | 0-3 years B2B SaaS or customer-facing experience, strong communication skills across multiple channels, willingness to learn CRM tools, and ability to work in a fast-paced remote environment. | Description As a Customer Support Specialist, you’ll help customers resolve their challenges directly through chat, email, and direct support, while assisting them in using Insycle’s features effectively. You will help customers with troubleshooting and answer general how-to questions. You’ll also work closely with our service, product and sales teams to convey common questions and pain points, and ensure our customers feel heard. Company Overview Insycle is on a mission to make working with data easy, fun, and not scary. We help teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. Our customers use Insycle to simplify processes that normally require heavy technical skills, enabling them to move faster, reduce errors, and get better results from their data. We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care deeply about helping people succeed, we want to meet you. Requirements ✅ You’re a Fit If You… Have 0-3 years of experience in B2B SaaS customer support or similar customer-facing roles. Are a strong communicator who’s equally comfortable over chat, email, or Zoom Are naturally curious, driven, and persistent when solving customer problems. Enjoy troubleshooting and explaining technical challenges in simple, clear language. Are eager to work with data tools and CRMs like HubSpot or Salesforce, and have a willingness to learn. Enjoy collaborating with a small, enthusiastic team in a fast-moving remote environment. Are aligned with our mission: make it fun, easy, and not scary to work with data. 🚫 This Role Is Not for You If… You prefer only answering basic support questions or working strictly from a script. You need rigid structure and aren’t energized by fast-paced, evolving environment. You are uncomfortable with ambiguity or don’t enjoy figuring things out on your own. You’re not proactive or don’t take ownership of problem-solving. 🛠 Tools We Use HubSpot (CRM) Intercom (live chat) Zoom (customer training, demos, onboarding) Slack (team collaboration) ChatGPT and AI-powered tools (within Intercom, HubSpot, etc.) What You’ll Do Support The Customer Support Specialist serves as the first point of contact for customers who need help with the software, whether via chat, email, or Zoom. Troubleshoot and resolve common technical issues related to data formatting, automation workflows, and bulk record operations. Assist customers in solving basic to moderately complex use cases, bringing curiosity and patience to every interaction. Customer Interaction Provide direct support to customers, ensuring they have an amazing customer experience. Answer basic to intermediate product-related questions, resolve common issues, and provide troubleshooting for everyday challenges users may face while helping them discover more value from Insycle. Handle common use cases and guide customers through standard workflows, product features, and functionalities. Team Collaboration Collaborate with the customer support manager, product, and sales teams to improve processes and streamline support. Contribute to internal documentation, templates, and knowledge sharing to ensure ongoing success for both customers and teammates. Growth and Learning Take ownership of your learning—continuously improve your product knowledge, customer handling skills, and technical abilities. Engage in feedback loops with the team to suggest better solutions for our users. Contribute to Customer Service Team Specialists are typically provided mentorship and ongoing training from senior staff. As you gain more experience, you will begin handling more complex issues, but initially, you are supported in your learning process. You’ll improve your troubleshooting, customer service, and product knowledge skills, helping you grow in both your role and career. Think critically, suggest new approaches, identify patterns, and help build scalable solutions. Be an internal advocate for our customers—what they need, what’s confusing, what’s working, and bring ideas to the team. Qualities We're Looking For Why This Role Is Exciting You’ll be part of a small, agile team where you can grow quickly, learn from more experienced teammates, and make a significant impact on our customer experience while growing your career. You’ll be at the heart of customer interactions, helping to guide users through challenges, while building your technical and support skill set. Your input will help shape the future of our support processes and ensure customers are continuously getting value from the product. Compensation & Benefits $50K - $70K Annual 0.05% - 0.1% Equity Medical, dental, and vision insurance. 401K with a 4% company contribution. PTO, sick and unplanned time off, holidays. Full-time, working Monday-Friday (9 am - 6 pm) in the United States

As a Product Support Specialist, you will serve as the first line of support for customers, troubleshooting advanced technical issues and leading onboarding for new customers. You will also contribute to sales demos and improve internal processes based on customer feedback. | Candidates should have at least 3 years of experience in a technical customer-facing role and possess strong communication skills. A proactive approach to problem-solving and familiarity with data tools and CRMs like HubSpot or Salesforce is essential. | Description As a Product Support Specialist, you’ll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle. Company Overview Insycle is on a mission to make working with data easy, fun, and not scary. We help teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. Our customers use Insycle to simplify processes that normally require heavy technical skills, enabling them to move faster, reduce errors, and get better results from their data. We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care deeply about helping people succeed, we want to meet you. Requirements ✅ You’re a Fit If You… 3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role You’re a strong communicator who’s equally comfortable over chat, email, or Zoom You’re curious, driven, and like figuring things out—you don’t stop until you find a solution You can troubleshoot and explain technical challenges clearly, even when documentation is light You’re confident working with data tools and CRMs like HubSpot or Salesforce You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team You’re aligned with our mission: make it fun, easy, and not scary to work with data 🚫 This Role Is Not for You If… You prefer only answering basic support questions or working strictly from a script You need rigid structure and aren’t energized by ambiguity or wearing different hats You're adverse to following and/or helping develop new processes You're not proactive about solving problems or looking for better ways to do things 🛠 Tools We Use HubSpot (CRM) Intercom (live chat) Zoom (customer training, demos, onboarding) Slack (team collaboration) ChatGPT and AI-powered tools (within Intercom, HubSpot, etc.) What You’ll Do Support Serve as the first line of support for customers via Intercom chat and Zoom video calls Troubleshoot advanced technical issues related to data formatting, automation workflows, bulk record operations, and more Collaborate with customers to solve complex use cases, combining curiosity with technical savvy Onboarding Lead and support onboarding for new customers, helping them see value early and often Strategically guide customers to not only solve their initial use case but also explore other ways to leverage the product Training and Demos Join and contribute to sales demos as a technical expert, offering insight and creative solutions Deliver thoughtful, caring support during Zoom sessions—listen actively, understand the customer’s goals, and offer creative, high-quality guidance tailored to their needs Contribute to Customer Service Team Improve and extend our documentation, templates, and internal processes as you identify gaps Think critically—suggest new approaches, identify patterns, and help build scalable solutions Be an internal advocate for our customers—what they need, what’s confusing, what’s working—and bring ideas to the team Qualities We're Looking For Why This Role Is Exciting You’ll be on the front lines of a product that customers love but still need help mastering. You’ll work with smart business users and help them become even more successful. Your ideas will directly influence our support processes, product improvements, and customer experience. We’re a small team with a big mission, and your voice will matter. You’ll get to shape not just how we support customers—but how we grow. Compensation & Benefits $70K - $90K Annual 0.05% - 0.1% Equity Medical, dental, and vision insurance. 401K with a 4% company contribution. PTO, sick and unplanned time off, holidays. Full-time, working Monday-Friday (9 am - 6 pm) in the Central or Eastern time zone