12 open positions available
Provide franchise consulting services to optimize franchise operations and growth strategies. | Experience in franchise operations, consulting, or related fields, with strong analytical and stakeholder management skills. | Franchise Business Consultant
Oversee and coordinate operational activities, manage teams, and improve processes within the organization. | Experience in operations management, leadership skills, and ability to optimize workflows, with a preference for remote work experience. | Operating Services Manager
Oversee franchise operations, develop strategic initiatives, and ensure franchisee compliance and performance. | Extensive experience in franchise operations, leadership skills, strategic planning, and operational excellence. | Director - Franchise Operations
Advising franchisees on business growth, operational efficiency, and compliance to ensure franchise success. | Experience in franchise consulting, strong communication skills, and knowledge of franchise operations are required. | Franchise Business Consultant
Support franchisees to achieve operational and business performance goals through coaching, data analysis, and process support. | Requires 5+ years in supervisory management or multi-unit operations, strong communication, data use, and restaurant operations knowledge. | Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Duties and Responsibilities Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner. Education Requirements Minimum High School or GED Preferred 4 Year / Bachelor’s Degree Minimum Years of Experience 5 years in supervisory management or district level multi-unit operations Prior leadership experience Knowledge, Skills, and Abilities Good oral and written communication and interpersonal skills Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity Travel Required Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio Salary: $94,645.80 - $185,786.20 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Support HR operations by ensuring compliance, analyzing employment laws, and conducting audits and reporting. | Requires 4+ years supporting large employee populations, HR systems knowledge, and strong analytical skills. | PURPOSE OF THE POSITION: This role is responsible for supporting the enterprise HR Operations team. Additionally, this position supports the company's Human Resource compliance efforts to manage risk and comply with industry best practices while adhering to federal, state, local and laws and regulations and creating the best end user experience. Responsible for effective daily work that champions a culture of engagement, drives for business results, ensures compliance, and incorporates practices and processes that are proactive, agile, and scalable. Lead HR Operations and business driven initiatives, collaborating closely with other business units and HR teams, while leveraging applicable tools and technology. Lead initiatives from the planning & design phases through implementation and change management, accounting for immediate and long-term impacts to various business functions and HR Centers of Excellence (COE). Leverage and support the development of tools and technology (case management, knowledge management, time tracking, Human Capital Management, etc.) to improve compliance, enhance service levels and identify strategies opportunities and objectives. Provide support to HR functions and operations; act as a partner in ensuring compliance awareness, analysis, reporting, and auditing of programs and processes across within the HR Operations team and across the enterprise. RESPONSIBILITIES: Ensure the company stays compliant by performing complex analyses, develop solutions and provide recommendations to implement employment laws, policies, and programs. Develop and provide support to the HR Operations team with related reporting, analysis and analytics, leveraging HR systems and vendors as needed. Analyze employment laws and provide recommended solutions to ensure compliance with employment laws for various topics. Topics include but not limited to: Minor Employees, Paid Sick Leave, Wage & Hour, Onboarding/Offboarding Notice Requirements, Minimum wage, Tips, Predictive Scheduling, Meal & Rest, etc. Develop and/or maintain research workbooks to ensure current requirements are captured. Collaborate with and provide analytical support to multiple teams (HR Business Partners, HR Solutions Center, HR COEs, Payroll, Operations, etc.) on various employment law requirements and procedures. Maintain status of subject matter expert (SME) on HR Operations, compliance, and absence related topics such as Onboarding, Offboarding, Employment Law Postings, PTO, Sick Leaves, etc. across processes, programs, practices, policies, system configuration, etc., applying continuous process improvements. Analyze current, new, proposed, and changes to legal requirements and assess potential risk. Provide findings from research and analysis in a concise, organized manner. Solution and provide recommendations on methods to comply. Partner with Compliance and Legal teams for interpretation and application to the business. Lead auditing initiatives for various HR topics including but not limited to: Background Checks, Minor Employee Requirements, I-9 / E-Verify, etc. Monitor VISA management process collaborating with HR Business Partners as needed Collaborate professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests and compliance. Independently prioritize, lead and accomplish high volumes of multiple tasks within established timeframes. Lead the development and execution of testing plans, support script development and perform testing across multiple HR systems to ensure provided requirements are working as expected. Support and provide complex data analysis for testing initiatives in applicable systems including but not limited to Workday and time tracking systems to ensure compliance. Conduct systematic audits of Workday, time tracking systems, etc. to determine current compliance and identify solutions for improvement. Topics to include but not limited to: Minor Employees, Paid Sick Leave, Wage & Hour, Onboarding/offboarding Notice Requirements, Minimum Wage, etc. Lead creation and delivery of HR Operations related education, communications, process documents and/or job aids. EDUCATION QUALIFICATION: Bachelor’s degree in human resources, business or equivalent experience EXPERIENCE QUALIFICATION: 4+ years of progressive Human Resources experience supporting large (10,000+) multi-state employee populations, ideally focused on policy compliance and employment law. 4-year degree in HR/Compliance related education will be considered in lieu of experience. Prior Workday experience preferred. International compliance experience preferred. Must have strong organizational skills, analytical ability and intermediate MS excel skills. Basic understanding of HR systems is required. REQUIRED KNOWLEDGE, SKILLS OR ABILITIES: Excellent verbal and written communication skills Ability to work independently and collectively Ability to multi-task effectively Experience working in a fast-paced, customer-oriented culture Strong team orientation and interpersonal skills Excellent attention to detail with willingness to ask questions Ability to problem solve and drive results Strong research skills Ability to complete complex analyses Ability to use sound judgement and maintain confidentiality of information Continuous learning mindset Strong ability to build trusting relationships Excellent collaboration, and decision-making skills Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Support and coach franchisees to achieve operational and business performance goals, utilizing data and strategic planning. | Requires 5+ years in multi-unit management, strong communication, strategic coaching, and restaurant operations knowledge. | Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. An ideal candidate will live in San Antonio, TX. Duties and Responsibilities Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner. Education Requirements Minimum High School or GED Preferred 4 Year / Bachelor’s Degree Minimum Years of Experience 5 years in supervisory management or district level multi-unit operations Prior leadership experience Knowledge, Skills, and Abilities Good oral and written communication and interpersonal skills Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity Travel Required Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us! Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC locations worldwide.” We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Support franchisees in achieving operational and business performance goals through data-driven coaching, planning, and process support. | Requires 5+ years in supervisory or multi-unit operations, strong communication, data use, and strategic coaching skills. | Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Duties and Responsibilities Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner. Education Requirements Minimum High School or GED Preferred 4 Year / Bachelor’s Degree Minimum Years of Experience Preferred Minimum – 5 years in supervisory management or district level multi-unit operations Knowledge, Skills, and Abilities Good oral and written communication and interpersonal skills Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Knowledge, Skills, and Abilities Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity Travel Required Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio Salary $95,000-$185,000 annual The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Lead and execute operational projects to improve restaurant performance and growth, utilizing data insights and cross-functional collaboration. | Bachelor's degree, 1+ years in restaurant operations or marketing, proficiency in analytical tools, strong leadership and communication skills. | SUMMARY The Operations Performance Strategy Manager drives operational excellence, profitability, and best in class guest satisfaction by leading a team to execute high impact projects that enhance restaurant performance and growth. This role partners closely with the Director of Operations Performance, Associate Strategy Managers, Operations Performance Managers, and cross functional brand teams to develop, test, and implement strategic initiatives. Leveraging data and business insights, the position identifies opportunities, creates actionable solutions, and communicates results through compelling visual storytelling. The ideal candidate is a self-starter with strong leadership, analytical, and collaboration skills, capable of managing multiple priorities while inspiring teams to deliver measurable results. RESPONSIBILITIES Suggest opportunities through project proposals to improve the existing restaurant execution and drive growth Works with the Director of Operations Performance to build comprehensive plans to support strategic initiatives for each brand while helping to test and execute the tactics within the brands Lead and motivate a team to complete operational projects with high quality outputs in a timely and efficient manner Manage their team's work while working towards their own deadlines and goals, effectively multi-tasking between different project goals and brands Gives direct and actionable feedback to their team to improve performance and develop their potential while also holding the team accountable and driving an ownership culture Utilize Excel, Power BI, and other analytical tools to gather insights, track performance, and analyze business metrics Create and develop data visualizations to inform operational decisions, communicate results, and drive action Collaborates effectively across a matrixed environment and builds strong working relationships with the ICR Team, ICR Field Teams, and Brand related partners Present analytical insights and actionable strategies in compelling and clear written, verbal, or visual formats Identify operational challenges and opportunities and develop data-backed solutions Research, reconcile, and synthesize information to improve processes, outcomes, and results EDUCATION AND EXPERIENCE QUALIFICATIONS Bachelor's Degree 1+ years of experience in restaurant operations or restaurant marketing for a specific brand REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES Understanding how to execute in the field context and with field team members Proven ability to get up to speed on another brand or topic in <90 days Self-Starter and someone who enjoys asking questions and digging into topics Able to lead and guide employees in an inspiring and motivating way to achieve common goals Experience managing another person's work while working towards their own deadlines and goals Able to multi-task between different project goals Able to give direct and actionable feedback to their team Develops and maintains strong relationships with key stakeholders and partners Able to collaborate effectively across the organization to achieve objectives Experience developing out a schedule of activities with deliverables and deadlines Able to prioritize appropriately based on what the environment calls for Ability to stick to a schedule while working towards overarching goals Develops KPIs and outcomes to evaluate project performance against Experience with Excel or other analytical software at an intermediate level Understand the basic financials of our business (Labor, Food Waste, etc.) Comfort with Power BI and utilizing reports and dashboards to drive action Strong problem solving and analytical skills with the ability to research, reconcile, and arrive at conclusions based on information Ability to effectively communicate information and data whether in a written, presentation, or verbal format Ability to story tell within a visual format Able to create presentations that appropriately communicate their goals, plans, actions, and results TRAVEL REQUIRED Up to 10% Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Analyze accounts receivable aging reports, manage high-risk collection cases, and communicate with stakeholders to resolve delinquent balances. | Requires 4+ years of collections experience, strong AR knowledge, and excellent communication skills. | Perform analysis of monthly accounts receivable aging report to reduce financial exposure and risk. Position manages the high-risk, complex collection cases. Responsible for the collection of accounts receivable balances in a specific area via verbal and written communication with franchisees, licensees, field personnel and staff. Develop, recommend, and implement credit policies and procedures and frequently make decisions through collaboration/consultation with others. Provides customer service and resolution of delinquent balances in a timely manner. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time. RESPONSIBILITIES Reviews and identify high risk, non-traditional outlets, and complex collections issues by analyzing monthly aging report, percentage rent report, running report, portfolio and other financial reports relating to franchisee balances due. This is for Domestic and International accounts. Provides customer service by timely responses to needs of internal and external customers. Interact daily with Franchisees, Franchise Portfolio Team, Business Consultants/Directors and Legal in response to inquiries and issues relating to the collection of accounts receivable balances. Support to other Collection Specialists regarding policy and procedures. Reviews the accuracy and completeness of basic settlement, transfer, termination, prom notes, and other legal documents. Participate in the evaluation of CPG Accounts and accounts send for Legal Review . EDUCATION & EXPERIENCE QUALIFICATIONS 4-Year Degree preferred. 4+ years of progressive collections experience. REQUIRED KNOWLEDGE, SKILLS or ABILITIES Strong working knowledge of AR and Collections practices. Motivated individual with excellent customer service, interpersonal, and verbal/written communication skills. Ability to work effectively in a high volume, fast-paced environment. Strong analytical skills with ability to focus on details, as necessary. Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Developing and executing strategies to improve performance, profitability, and compliance across multiple restaurant locations, while building talent and ensuring high standards. | Extensive experience in multi-unit restaurant management, strong financial acumen, leadership skills, and knowledge of food and alcohol safety regulations. | The Region Vice President of Operations will be responsible for developing and implementing strategies to positively drive results in the people, performance, and profits pillars across all districts while fostering a high-performance culture that aligns with the company's values. This role involves building organizational talent, evaluating leadership, and ensuring compliance with safety and regulatory standards. Additionally, this position will have accountability for maintaining equipment and facilities and effectively communicating company initiatives and executing company standards. This is a crucial role that requires strong leadership skills, strategic thinking, and the ability to work collaboratively with teams across the organization. Responsibilities Foster a culture of high performance through accountability across all districts, promoting and reinforcing the company values. Maintain a consistent presence in the restaurants to serve as the Operations expert on systems and processes while working directly with all levels of the business to ensure delivery of key performance indicators. Build organizational talent and bench strength across all districts by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each district manager. Ensure that each location has strong leadership and a pipeline of future leaders, including Certified Training General Managers, while also ensuring that each location is being managed effectively and efficiently and allows for opportunities to identify areas for improvement. Effectively and efficiently communicate company initiatives, programs, and key focus areas to district managers, and ensure that these initiatives are executed consistently across all districts. Ensure that all locations are aligned with the overall business strategy and that the company's standards are being upheld. Increase sales by leading and coaching teams to execute national and local marketing programs by ensuring compliance and share feedback on opportunities that exist with the Operations Leadership Team. Develop and implement strategies to improve the overall profitability and success of the business across all districts, leveraging financial data and identifying trends and areas for improvement. Additionally, coach and provide guidance to district managers on effective restaurant visits and maximizing revenue and profit while ensuring a great experience for guests and team members. Ensure that all locations across all districts comply with safety and regulatory standards, including ServSafe, Ecosure, and federal, state, and local business and employment laws. Ensure compliance with state and local alcohol service when applicable. This involves ongoing quality assurance and compliance efforts, which includes maintaining a safe working environment for employees and guests. Conduct restaurant visits across all districts to ensure that policies and procedures are being followed. Reviewing the proper care and maintenance of equipment and facilities. Ensure compliance of federal and state employment laws, through onboarding, I-9/E-Verify completion, etc. Execute goals related to recruitment, retention, technology, process, and profitability. This involves working closely with district managers to develop effective strategies to achieve these goals. Where necessary, effectively collaborate and provide feedback with shared services teams. Educational Qualifications Minimum: High School Diploma or equivalent Preferred: Associate degree Experience Qualifications 8+ years of experience with any combination of restaurant operations experience and education. Certified in any provincial or local food and/or alcohol handling where required. Experience in a multi-unit restaurant environment. Preferred: Leadership experience within a corporate structure and experience working in a growth organization. Required Knowledge, Skills and Abilities Extensive knowledge and experience in multi-unit restaurant operations and management. Advanced financial acumen, including experience with budget management, financial analysis, and P&L management for multiple locations. Demonstrated ability to develop and execute strategic planning, organization, and financial acumen that drive business growth and profitability across multiple locations. Experience in leading and developing high-performing teams, including building a strong talent management and bench planning strategy. Creating a talent pipeline, attracting, and retaining top talent, and fostering a culture of accountability and high-performance. Excellent communication with effective messaging and interpersonal skills, having the ability to influence and interact effectively with all levels of the organization, external partners, and customers. Strong knowledge of local, state, and federal regulations related to food safety, labor laws, and licensing. Alcohol compliance for relevant brands across multiple jurisdictions. A commitment to delivering exceptional customer service and creating memorable guest experiences across all locations. Experience in driving operational excellence, customer service, and continuous improvement, including developing and implementing best practices, standard operating procedures, and performance metrics. Advanced strategic problem-solving skills and the ability to make decisions quickly in a fast-paced and dynamic environment. Strong organizational and time-management skills, detail-oriented and proactive, with the ability to manage multiple tasks simultaneously and prioritize effectively. Proficiency in a range of technology applications, including restaurant management software, financial analysis and project management tools. Expert with Microsoft suite: Outlook, Excel, and PowerPoint. Flexibility to work evenings, weekends, and holidays, and to travel as needed to support business needs. Ability to perform all functions at the restaurant level, including long periods of walking, standing on hard surfaces, bending, stooping, twisting, lifting products and supplies weighing 45 pounds. The repetitive use of hands and arms to reach for, grasp, and manipulate objects is required. Finger dexterity is required for computer use. Tolerate constant exposure to cold and hot restaurant equipment. Tolerate moderate to loud noise throughout the day. Note: This position will require candidates to be based in the north gulf coast area with Pensacola or Panama City as preferred locations. #LIIB Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Manage and support franchisees to achieve business performance goals, facilitate planning and reviews, and ensure brand standards. | Requires 5+ years in supervisory or multi-unit management, strong communication, data-driven decision-making, and restaurant operations knowledge. | Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Duties and Responsibilities Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner. Education Requirements Minimum High School or GED Preferred 4 Year / Bachelor’s Degree Minimum Years of Experience Preferred Minimum – 5 years in supervisory management or district level multi-unit operations Knowledge, Skills, and Abilities Good oral and written communication and interpersonal skills Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity Travel Required Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio Salary $95,000-$185,000 annual The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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