Insight

Design and implement a repeatable Azure Kubernetes platform, including multi-cluster AKS architecture, GitOps workflows, observability, and infrastructure automation. | Requires 10+ years of software engineering experience and deep expertise in Go, Kubernetes, Azure, cloud-native environments, and large-scale distributed systems. | Requisition Number: 106580 Principal Software Engineer Location: You will have the flexibility to work fully remote in Chandler, AZ. Salary: $160,000 Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role Builds the repeatable Kubernetes platform used to relocate and modernize containerized applications across Azure regions. The role focuses on multi-cluster AKS design, regional cluster stamps, GitOps, workload identity, ingress, container registry, policy, observability, resilience, and operational readiness. Along the way, you will get to: [Design and implement production AKS clusters across multiple Azure regions and availability zones. Create standardized regional AKS stamps using Terraform/Bicep and automated deployment pipelines. Implement GitOps-based workload deployment using Flux, Argo CD, or equivalent tooling. Design node pools, autoscaling, upgrades, maintenance windows, pod disruption, scheduling, and cluster resiliency. Implement Entra Workload Identity, managed identities, Key Vault integration, CSI drivers, and secret-management patterns. Engineer ingress/egress using Application Gateway, NGINX, service mesh where applicable, and Azure Front Door/global routing integrations. Implement ACR, image pull, image governance, vulnerability scanning, and regional image availability patterns. Build observability using Azure Monitor, Container Insights, managed Prometheus/Grafana, OpenTelemetry, and log aggregation. Support workload migration, Helm modernization, persistent storage decisions, configuration externalization, and regional portability. Troubleshoot production Kubernetes networking, DNS, identity, scaling, storage, and deployment failures. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for 10+ years of software engineering experience, including designing and delivering large-scale distributed systems in cloud-native environments. Expert-level proficiency in Go (Golang) with a strong background building microservices, APIs, and highly available backend platforms. Deep experience designing, deploying, and operating Kubernetes environments, including cluster architecture, networking, security, observability, autoscaling, and production support. Relevant technologies frequently include AKS, Helm, GitOps, and containerized workloads. Extensive hands-on experience with Microsoft Azure, including services such as AKS, Azure Networking, Azure Storage, Azure DevOps, Azure Monitor, and cloud infrastructure automation. Strong expertise in Infrastructure as Code and DevOps practices using tools such as Terraform, CI/CD pipelines, GitHub Actions, Azure DevOps, and GitOps deployment models. Proven ability to lead technical architecture decisions, establish engineering standards, mentor senior engineers, and drive the adoption of scalable, secure, and reliable cloud-native solutions. Experience building resilient, enterprise-grade systems with a focus on security, performance, observability, disaster recovery, and operational excellence. Strong understanding of modern software engineering practices, including distributed systems design, event-driven architectures, API development, and cloud security best practices. Preferred Qualifications Experience with service mesh technologies, Kubernetes operators, and platform engineering initiatives. Knowledge of Azure security and identity services, including Entra ID, RBAC, and workload identities. Experience supporting AI/ML, data, or high-throughput SaaS workloads in Kubernetes environments. Azure Certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer Expert. Who You Are A capable technologist who communicates clearly with engineers, architects, and stakeholders. Comfortable operating in delivery-focused environments with guidance from senior leaders. Collaborative and effective working within cross-functional teams. Motivated to grow through mentorship, feedback, and hands-on experience. Driven to build real-world AI systems that deliver measurable business value. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||

Design reusable AI solutions with Google Workspace and Vertex AI, while supporting presales through technical evangelism and product demonstrations. | Requires at least five years in cloud infrastructure, application development, or AI engineering, proficiency in Python or JavaScript, and deep Google Cloud ecosystem expertise. | Requisition Number: 106706 Engineer Sr Location: This role is fully remote Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role: At Insight, we are on the bleeding edge of what Gemini Enterprise can do. As a Senior Gemini Enterprise Specialist, you will bridge the gap between infrastructure and productivity, focusing on high-impact use cases within Google Workspace and Vertex AI. Unlike a standard deployment role, your focus is on innovation—finding, building, and packaging repeatable AI solutions that transform how our customers work. You will act as a technical leader and solution architect, leveraging your infrastructure and GCP background to design robust, scalable tools. You will work closely with the AI team to ensure alignment while carving out a distinct niche focused on productivity and Workspace Studio. For this senior role, you will also serve as a technical evangelist, occasionally assisting with presales activities and delivering compelling demos to prospective customers. What we’re looking for: 5+ years of experience in cloud infrastructure, application development, or AI engineering. Proven track record of building and packaging repeatable technical solutions or products. Experience with Generative AI tools, specifically within the Google Cloud ecosystem (Vertex AI, Gemini). Requirements: GCP & Infrastructure: Strong background in Google Cloud Platform infrastructure to ensure solutions are secure, scalable, and well-architected. Gemini & Vertex AI: Deep understanding of Gemini Enterprise, Vertex AI Agent Builder, and Model Garden. Workspace Studio: Ability to work with and extending Google Workspace using Apps Script and Workspace Studio to build integrated productivity agents. Solution Packaging: Ability to abstract custom solutions into repeatable, packageable assets for wider deployment. Development: Proficiency in Python and/or JavaScript/TypeScript for building integrations and lightweight applications. Data Handling: Experience connecting AI models to enterprise data sources (BigQuery, Cloud SQL, Drive) securely. Excellent ability to break down complex problems into smaller, manageable components and design robust logic A tenacity to analyze and solve problems logically, abstract key components from specific details and come up with creative solutions to any problem Time management with the ability to manage multiple streams and concurrent customer projects. The base salary range for this position is typically $110,000 to $130,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Engineering || None || US - Chandler,AZ ||

You would build full-stack features with Java and Spring Boot services and modern frontend frameworks on Google Cloud, while leading design discussions, code reviews, and delivery. | The role requires 8+ years of professional software engineering experience, production-level Java and Spring Boot full-stack development, Google Cloud proficiency, and a bachelor's degree or equivalent practical experience. | Requisition Number: 106628 Software Engineer Sr Location: You will work fully remotely. Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role We are seeking a highly skilled and experienced Sr. Software Engineer to join Insight's Application Development department. This is a department role rather than a position on a single customer project: the engineer will move across concurrent and successive engagements and is expected to act in the best interest of Insight's stakeholders and customers on each of them. This role is ideal for a senior full-stack engineer with deep Java and Spring Boot experience on the backend and production experience building modern web frontends, who takes ownership of outcomes, identifies and fixes problems without waiting for a task to be assigned, helps lead the engineering team on the engagements they join, and uses AI coding tools as a standard part of daily engineering practice. The successful candidate will work closely with Application Development leadership, engagement architects and technical leads, and customer stakeholders to ensure project success from initial definition through final delivery. Along the way, you will get to: Design and implement full-stack features across Java and Spring Boot services and React or Angular frontends on Google Cloud, from technical design through production release, on the engagements they are assigned to Own features, services, and integration areas end to end across the frontend and backend, including estimates, technical design documents, implementation, testing, and deployment Identify problems in code, architecture, process, or delivery and fix them or drive them to resolution without waiting for assignment Act in the best interest of Insight's stakeholders and customers when scope, quality, and timeline compete, and raise conflicts to the technical lead and Application Development leadership early Help lead the engineering team: run design discussions and technical standups when needed, unblock other engineers, review code from L3 engineers, and onboard new team members Follow and help improve the department's agent-driven delivery procedures, and remain accountable for the correctness of all code delivered, whether written by hand or generated Participate in customer working sessions, present technical options, and document decisions Meet the quality, security, and documentation requirements defined in each engagement's SOW Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for Required Credentials 8+ years of professional software engineering experience with Java and Spring Boot Production delivery of full-stack web applications, frontend and backend Production delivery experience on Google Cloud Platform Bachelor's degree in Computer Science or equivalent practical experience Required Qualifications Java 17 or later and Spring Boot 3.x microservice development REST API design and integration with external systems Frontend development with React or Angular and TypeScript Building responsive, accessible user interfaces from design mockups Relational databases (PostgreSQL), including schema design and versioned migrations Event-driven and asynchronous messaging patterns API security with OAuth 2.0 / OIDC Automated unit and integration testing and CI/CD pipelines Containerized deployment on GCP services such as Cloud Run and/or GKE Daily use of AI coding assistants and agentic development tools for design, implementation, testing, and review, with the judgment to verify and correct generated output Ownership of outcomes: identifying problems in code, design, or delivery and driving them to resolution on their own initiative Technical leadership: leading design discussions, reviewing code, mentoring engineers, and stepping into the technical lead role on an engagement when needed Clear written and verbal communication with Insight and customer stakeholders Useful Qualifications Google Cloud Professional certifications Workflow or business rules engines (Camunda, Flowable) Agent frameworks such as Google ADK Experience in government or regulated environments Prior consulting or professional services delivery experience The base salary range for this position is typically $130,000 to $150,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Engineering || None || US - Chandler,AZ ||

Lead design and architecture of scalable AI tools within Google Cloud, collaborating with stakeholders to solve business problems using Generative AI. | 5+ years in cloud infrastructure, application development, or AI engineering with experience in Google Cloud AI tools and proven technical solution building. | Requisition Number: 106372 Senior Gemini Enterprise Engineer Location: You will have the flexibility to work fully remotely. Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role As a Senior Gemini Enterprise Engineer, you will act as a technical leader and solution architect, leveraging your infrastructure and GCP background to design robust, scalable tools. We will count on you to work closely with the AI team to ensure alignment while carving out a distinct niche focused on productivity and Workspace Studio. Along the way, you will get to: Solution-Oriented: Ability to look beyond simple "installs" to identify genuine business problems that can be solved with AI. Communication: Strong presentation skills with the ability to lead presales demos and explain complex AI concepts to non-technical stakeholders. Collaboration: Ability to work effectively with business stakeholders, IT teams, and core AI researchers without stepping on toes, ensuring a complementary skillset. Adaptability: The AI landscape evolves rapidly. A strong desire for continuous learning and "tinkering" with new models and tools is essential. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for 5+ years of experience in cloud infrastructure, application development, or AI engineering. Proven track record of building and packaging repeatable technical solutions or products. Experience with Generative AI tools, specifically within the Google Cloud ecosystem (Vertex AI, Gemini). The base salary range for this position is typically $120,000 to $135,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: AZ-Home || Arizona (US-AZ) || United States (US) || Data & AI; Design & User Experience || None || Remote ||

Oversee large projects ensuring delivery within scope, schedule, and budget while managing multiple projects and improving PMO processes. | Minimum three years project management experience or equivalent education and experience with proficiency in Microsoft Suite and strong analytical and communication skills. | Requisition Number: 106295 Project Manager Location: This role is fully onsite in our Fort Worth, TX office. Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role As a Project Manager, you will provide senior level project management for a wide variety of large and complex projects to achieve successful completion and delivery of projects within scope, schedule and budget. Along the way, you will get to: Manage multiple high-visibility projects simultaneously Proactively seek to continuously improve PMO and project management processes and tools in alignment with applicable PMI standards Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellence Plans and analyzes assigned projects, establishes schedules and project parameters and sets procedures to accomplish objectives Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for (3) years of project management, or an equivalent combination of education and experience Excellent organization, communication, negotiation and problem solving skills Strong Proficiency in the Microsoft Suite including Outlook, Excel, Word, Visio, SharePoint, PowerPoint and Project Strong Analytical skills such as being able to extract data, organize it, utilize it to make key business decisions and communicate/present it throughout the organization What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Fort Worth, TX ||

Manage client lifecycle to ensure security outcomes through managed services. | 5+ years in client success or project management in cybersecurity with SOC and incident response knowledge. | Requisition Number: 105884 Cybersecurity Client Success Manager Location: Remote (US) Salary: Depending on experience, the yearly salary is up to $90k a year plus full benefits. Role Summary The Cybersecurity Client Success Manager (CSM) is the strategic, client-facing owner of the cybersecurity services relationship. This role ensures clients achieve measurable security outcomes from managed security, SOC, and advisory services by translating technical activity into clear business value, driving governance, and proactively managing risk, renewals, and escalations. The CSM serves as the primary point of accountability for the client experience across the full security lifecycle, from onboarding and steady-state operations through renewal and service evolution, while partnering closely with SOC, engineering, threat intelligence, and adjacent delivery teams. Key Responsibilities Client Relationship & Governance Serve as the single point of contact and escalation owner for assigned cybersecurity clients, maintaining executive-level relationships and trust. Own the end-to-end client lifecycle: onboarding, operational/delivery governance, renewal readiness, and service transitions or decommissioning. Lead structured Client Care cadences (monthly and quarterly), ensuring consistent agendas, follow-through on action items, and documented outcomes. Value Realization & Reporting Translate SOC and cybersecurity operations into executive-ready reporting, including trends, investigations, risk posture indicators, and service performance metrics. Ensure clients understand how services contribute to risk reduction, compliance readiness, and overall security maturity. Partner with internal teams to define and track success metrics aligned to client goals. Cross-Functional Leadership Act as the coordination point between clients and internal stakeholders (SOC analysts, threat hunters, security engineers, advisory teams, finance, and sales). Lead escalations calmly and decisively, reducing friction while protecting the client experience. Support expansion, renewal, and retention motions through proactive value articulation and risk awareness. Continuous Improvement Identify service gaps, process improvements, and opportunities to strengthen the client's security program. Contribute to the development of Client Success playbooks, dashboards, and standard operating procedures for cybersecurity services. Required Qualifications 5+ years of experience as a Client Success Manager in Service Delivery, an Account Manager, Project Coordinator, or has proven project management success within cybersecurity, managed services, or IT services. Strong understanding of SOC operations, incident response, threat monitoring, and security delivery models. Proven ability to communicate complex technical concepts to executive and non-technical stakeholders. Experience managing enterprise client relationships, renewals, and escalations. Embodies Insight's core values of Hunger, Heart, and Harmony- brings drive, curiosity, and a results-oriented mindset (Hunger); leads with empathy and genuine care for clients and colleagues (Heart); and builds collaboration, trust, and inclusion across teams (Harmony). Strong culture fit with a client-first mindset and a consistent commitment to integrity, accountability, and continuous growth. Preferred Qualifications Cybersecurity certifications such as CompTIA Security+, CISSP, CISM, or equivalent. Experience working with SIEM platforms, SOC dashboards, or security reporting tools. Background in managed security service- XDR, Continuous Vulnerability Exposure Management, Penetration Testing, etc. Success Measures High client satisfaction scores (CSAT and NPS) that reflect a trusted, advisory-level relationship and a consistently positive client experience. Strong client retention and renewal rates achieved through demonstrable, ongoing value delivery across the service lifecycle. Measurable improvement in client security maturity and risk posture over the course of the engagement. Consistent, on-time Client Care cadences with clear governance, documented outcomes, and executive-ready reporting. Timely, well-managed escalations that protect the client experience and minimize business disruption. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||