Innovaccer Analytics

Lead post-sale customer relationships, drive renewals and expansion, and articulate value to senior healthcare executives. | Extensive experience in healthcare operations, SaaS, or clinical analytics, with proven senior-level relationship management and strategic account planning. | About the Role The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers. The Associate Partner Customer Success operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders. A Day in the Life 1. Commercial Ownership (Renewals & Expansion) Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. Drive expansion strategy and deal orchestration, partnering with Sales where required. Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. Maintain a forward-looking account growth plan tied to customer business priorities. 2. Executive Relationship & Value Leadership Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. Articulate value in the language of: Cost efficiency Quality improvement Clinical outcomes Operational scalability Ensure value realization narratives directly support renewal and expansion decisions Build trust by demonstrating deep understanding of payer, provider, and healthcare operations. 3. Strategic Account Management Own the account strategy, including stakeholder mapping, success plans, and risk mitigation. Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams. Translate customer goals into clear priorities for internal teams. Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution. Proactively surface churn risk with documented mitigation plans. Own account health through disciplined operating rhythms including QBRs. exec touchpoints, risk reviews and documented success plans 4. Cross-Functional Leadership Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts. Influence roadmap conversations using customer insights and market context. Ensure tight internal alignment on commitments, value delivery, and account health. 5. Insight, Analytics & Storytelling Use data, analytics, and outcomes evidence to: Prove value delivered Support renewal justification Enable expansion conversations Translate complex analytics, clinical insights, and operational metrics into clear executive narratives. Present confidently to senior customer leadership with structured, concise recommendations. What You Need 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS Strong background in healthcare operations, payer/provider models, or clinical analytics Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority Proven experience owning senior executive relationships Demonstrated commercial mindset: understands revenue, margins, and growth levers Exceptional written and verbal communication skills Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams MBA or equivalent strategic training strongly preferred We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish)

Lead product strategy and execution for an AI-powered healthcare platform, managing teams and driving revenue growth. | Over 10 years of product management experience in healthcare or health-tech, with leadership in enterprise platforms, AI products, and executive engagement. | About the Role We are seeking an experienced Senior Director of Product Management to lead Innovaccer Comet (Access Center)—our AI-powered access and patient engagement platform that helps health systems streamline scheduling, referrals, and patient access at scale. In this role, you will own the product strategy and execution for Comet, with direct accountability for product adoption, client satisfaction, and revenue outcomes tied to the platform. You will lead and mentor a high-performing team of product leaders, fostering a culture of customer obsession, innovation, and execution excellence. You will also serve as a commercial-facing product leader, partnering closely with Sales, Marketing, Customer Success, and clinical stakeholders to drive growth, differentiation, and measurable business impact. This role demands moving beyond incremental feature delivery to building category-defining solutions that transform how patients access care and how health systems operate their front door. A Day in the Life • Define and own the product vision, strategy, and roadmap for Innovaccer Comet, focused on access center workflows, scheduling optimization, referral management, patient engagement, and operational efficiency. • Lead, coach, and develop a high-performing product management team, driving execution against aggressive adoption, revenue, and customer outcome goals. • Partner closely with engineering, design, data science, AI/ML, and clinical teams to deliver scalable, intelligent solutions that reduce friction, improve access, and enhance patient experience. • Act as the executive product leader in key customer interactions, including sales cycles, renewals, roadmap reviews, and executive workshops, articulating product value and differentiation. • Carry shared revenue accountability, driving measurable ARR growth, expansion, retention, and product-led adoption across the Comet portfolio. • Build deep, trusted relationships with customers through advisory councils, design partnerships, and ongoing feedback loops—positioning Comet as a mission-critical access platform. • Monitor market trends, competitive landscape, and evolving access challenges (e.g., provider capacity constraints, referral leakage, patient no-shows, call center efficiency) to keep Comet ahead of market needs. • Define and track outcome-based KPIs, such as access conversion rates, scheduling efficiency, referral completion, patient engagement, and operational cost reduction. • Inspire teams to think beyond stated requirements and deliver innovations customers cannot operate without, setting a high bar for product excellence and impact. What You Need • 10–15+ years of Product Management experience, with at least 5+ years leading enterprise healthcare or health-tech platforms, ideally in access, patient engagement, scheduling, or operational workflow solutions. • Proven experience building and scaling high-performing product teams in fast-paced, growth-oriented environments. • Strong understanding of health system access center operations, including scheduling, referrals, call center workflows, patient intake, and digital front-door experiences. • Experience building and maintaining AI products, especially AI agents and co-pilots. • Demonstrated ability to deliver enterprise-grade products with measurable adoption, customer impact, and revenue growth. • Track record of executive-level customer engagement, including product demonstrations, strategic workshops, and sales enablement. • Experience owning or influencing product-driven revenue goals and aligning roadmap decisions with commercial outcomes. • Exceptional leadership, communication, and executive presence, with the ability to influence senior leaders across health systems and internal stakeholders. • Experience leading offshore teams in India is a strong plus. • Bachelor’s degree required; MBA, MHA, MPH, or equivalent preferred. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. • Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

The Solution Specialist will act as a bridge between the Product and Sales teams, translating product capabilities into business value and driving successful deal closures. They will establish themselves as a subject matter expert and support pre-sales efforts with tailored product demonstrations and solution walkthroughs. | Candidates should have 4-8 years of experience in a related role, with a strong understanding of B2B SaaS products and the healthcare domain. Excellent communication skills and the ability to thrive in a fast-paced, startup environment are essential. | Product at Innovaccer Our product team is a collaborative group of talented professionals who transform ideas into real-life solutions. They guide the creation, development, and launch of new products, ensuring alignment with our overall business strategy. Additionally, we are leveraging AI across all our solutions, revolutionizing healthcare and shaping the future to make a meaningful impact on the world. About the Role We are building a high-impact, fast-paced startup within Innovaccer focused on Gravity, Flow, Value-Based Care (VBC), Actuarial, CRM and Access Center Solutions. We're looking for a Product Specialist who will act as the glue between our Product and Sales teams—someone who brings a strong product mindset, commercial acumen, and a bias toward execution. You’ll wear multiple hats—playing a pivotal role in enabling sales, translating product capabilities into business value, and driving successful deal closures. If you thrive in ambiguity, love learning the product in-depth, and enjoy being in front of customers, this role is for you. A Day in the Life Establish yourself as a deep subject matter expert in a specific solution area among Innovaccer suite of solutions (eg. Value Based Care, Quality, Risk Adjustment, Fraud, Waste and Abuse, Payment Integrity). Partner with Sales teams to drive deals by providing deep product and solution knowledge. Act as a bridge between Product and GTM teams—translating product vision/roadmap/features into clear value propositions for prospects and customers. Support pre-sales efforts with tailored product demonstrations, solution walkthroughs, and competitive positioning. Collaborate with Product Managers to stay aligned on Product vision, roadmap, features, and customer feedback. Serve as a product expert in customer conversations—willing to join calls, demos, or meetings when required. Help craft compelling sales enablement collateral: pitch decks, RFP, Sow FAQs, use-case briefs, demo scripts, etc. Participate in discovery calls, understanding client pain points and aligning solutions accordingly. Act as a voice of the field to Product, sharing feedback on product gaps, feature requests, and usability. What You Need 4–8 years of experience in a Product Specialist, Pre-sales, Solution Consulting, or related role experience at a health plan. Strong understanding of B2B SaaS products; healthcare domain, risk adjustment and quality, and value-based care experience is a plus. Demonstrated ability to understand and explain complex software products from implementation process through utilization. Excellent communication, storytelling, and presentation skills. Comfortable working in startup-style environments—hands-on, collaborative, and fast-paced. Ability to shift gears quickly and wear multiple hats. Deep understanding of value-based care models (MSSP, MA, bundled payments, risk-sharing arrangements) Experience with payment integrity, claims review, fraud, waste, and abuse methodologies and enforcement. Knowledge of actuarial concepts and methodologies Familiarity with provider-payer contracting and shared savings programs Experience with healthcare data integration and interoperability challenges Understanding of population health analytics and predictive modeling Familiarity with EHR systems and healthcare technology ecosystems Familiarity with CMS and HHS regulatory expectations around submissions, FWA, RADV and OIG audits. Familiarity with interoperability requirements for payers. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Lead and optimize global Customer Success Operations focusing on retention, adoption, renewal, expansion, and cross-functional collaboration with Sales and Product teams. | 12+ years experience with 3+ years in senior leadership in SaaS or consulting, proven success in customer lifecycle management, data analytics expertise, and team leadership. | About the Role We’re looking for a dynamic, data-driven leader to scale and optimize our Customer Success Operations. As the Head of Customer Success Operations, you will play a pivotal role in ensuring that our global Customer Success teams deliver measurable value to customers and drive sustainable growth for the business. This is a senior leadership role for someone who thrives at the intersection of operations, strategy, and customer advocacy. You will focus on optimizing key success metrics like Net Revenue Retention (NRR), Gross Retention, Adoption, Health Scores, Expansion ARR, and NPS. In our fast-paced, high-growth environment, this role requires a strategic thinker who can also execute tactically—building scalable processes, deploying enabling technologies, and equipping teams with actionable insights. You’ll collaborate closely with leaders across Sales and Product to create a seamless, insight-driven customer journey - from onboarding and implementation through adoption, renewal, and expansion. If you’ve scaled SaaS businesses with $300M+ in revenue at 30%+ growth rates and know how to transform customer success operations into a growth engine, we want you to join us in shaping the future of healthcare. A Day in the Life • Own lifecycle outcomes with a hard scorecard: NRR, GRR, churn, renewal rate, expansion ARR, onboarding cycle time, Time-to-First-Value, product adoption, NPS/CSAT, and renewal forecast accuracy. • Build or mature Implementation, Professional Services, Support, and Renewals under a single CS Ops umbrella. Ship repeatable onboarding to value playbooks; standardize SLAs, RACI, and handoffs from Sales Services CSM • Support. • Run an “Onboarding Acceleration” program to shorten time-to-go-live; weekly burn-down on blockers; publish cohort dashboards that show % live, median days to live, and first-value milestones • Drive adoption & health at scale: define product usage north-stars and leading indicators; launch success plans, QBR templates, and automated nudges. Aim for double-digit adoption lifts within two quarters. • Renewals & expansion rigor: institute a 120/90/60/30 renewal motion, risk codes, and save-plays; build expansion pipeline with packaged PS offers and value realization narratives. Exec-level analytics: own JIRA/Salesforce/BI dashboards; weekly KPI review; renewal forecast accuracy • ±5%; root-cause analysis on churn with corrective actions. • AI Awareness & Application: Leverage knowledge of AI and automation to improve CS tooling, customer insights, and internal efficiency • Capacity & planning: model coverage ratios (accounts/CSM, implementations/PM), PS utilization, Support SLA staffing; quarterly headcount plans tied to ARR and logo growth. • Cross-functional with Product & Engineering: convert customer insights into roadmap requests; sponsor beta programs; quantify impact (e.g., feature X reduces onboarding by 10 days). • Quality & escalation leadership: act as executive sponsor for top health systems/payers; lead major incident postmortems and “get-well” plans with time-boxed outcomes. • Collaborate with the senior leadership team on key M&A integrations, ensuring smooth operational alignment and effective post-acquisition integration • Manage and mentor a team of CS Ops, fostering an environment of continuous improvement, innovation, and accountability focused on key business metrics. • Culture & enablement: coach leaders; stand up CS enablement (playbooks, role-based training, certifications); hire for operational excellence and customer empathy. What You Need • 12+ years of Experience, with 3+ years in senior leadership roles at SaaS companies or Management Consulting. • Proven record of delivering >95% GRR, >115% NRR, and faster time-to-value through scalable CS operations. • Expertise in customer lifecycle design—onboarding, adoption, renewals, support, and expansion. • Strong data-driven mindset, experienced with Gainsight, Salesforce, and analytics to drive retention and growth. • Demonstrated success in building and leading high-performing global teams across CSM, Implementation, and Support. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Lead customer success for strategic healthcare provider clients, engage C-suite executives, manage account growth and retention metrics, coach customer success leaders, and collaborate across internal teams to ensure client outcomes. | 20+ years in healthcare provider services with 7–10+ years in customer success/account leadership, executive-level relationships with provider CFOs/COOs, strong financial acumen, and experience leading senior teams. | About the Role Innovaccer is seeking a proven healthcare leader to serve as Managing Director, Customer Success. This individual will be the senior face of Innovaccer to our provider clients — engaging directly with health system C-suites, representing Innovaccer as a strategic partner, and ensuring delivery of measurable outcomes. The MD, Customer Success will own a book of strategic clients and be accountable for core growth and retention metrics including Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT. The ideal candidate has 20+ years of healthcare provider services experience, including 7–10+ years in customer success or account leadership roles, with credibility at the CFO/COO level. Former CFO/COO experience at a large health system is a plus, but equally important is having served health systems in a role where success depends on knowing how to partner and “serve” the C-suite effectively. This leader will guide a team of Customer Success Leaders — coaching them to be trusted advisors to clients while also rolling up sleeves to teach, mentor, and model best practices. They must also be adept at working with internal global teams across sales, product, marketing, delivery, and engineering to ensure consistent, scalable client outcomes. A Day in the Life • C-Suite Engagement: Serve as trusted partner to health system executives; translate Innovaccer’s platform and solutions into boardroom language tied to financial and clinical outcomes. • Strategic Account Leadership: Own a portfolio of strategic accounts and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT targets. • Customer Success Leadership: Develop and mentor Customer Success Leaders to drive account growth and retention; act as a hands-on coach who models how to engage the C-suite, manage accounts, and deliver value. • Delivery Accountability: Ensure seamless execution of commitments, partnering closely with delivery, product, and engineering teams; hold internal teams accountable for client outcomes. • Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams across global operations to align strategies, manage client expectations, and deliver a unified customer experience. • Influence & Alignment: Navigate complex internal and client environments, aligning cross-functional resources (direct and indirect) to deliver results. • Market Presence: “Walk the halls” of providers — consistently present in client organizations, understanding operational challenges, and identifying opportunities for expanded impact. • Growth & Expansion: Drive multi-domain adoption by positioning Innovaccer as a strategic partner, not a tech vendor; ensure clients realize measurable ROI and advocate for further expansion. • Best Practices: Follow and continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes. What You Need • 20+ years of experience in healthcare provider services, with 7–10+ years in customer success or account leadership roles serving large, complex health systems. • Existing executive-level relationships with provider CFOs, CIOs, and COOs that can be leveraged for immediate impact. • Strong credibility with the CFO — able to have boardroom-level financial discussions and demonstrate measurable ROI. • Great to have: experience as a former CFO or COO at a large health system; must have clear experience in former roles serving health systems and knowing how to partner effectively. • Proven track record of owning and delivering on CARR, ARR, churn, NPS, and CSAT in customer success or account leadership roles. • Experience leading and developing senior Customer Success Leaders; able to coach but also roll up sleeves to demonstrate best practices in client management. • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access. • Exceptional communication and executive presence; able to translate technology into boardroom business impact. • Strong collaborator with global internal teams across Sales, Product, Marketing, and Technical functions. • Ability to manage through influence across matrixed teams and functions. • MBA, MHA, or equivalent advanced degree preferred. What Success Looks Like • Innovaccer is consistently seen as a strategic partner at the C-suite level across provider accounts. • Customer Success Leaders are confident, outcome-focused, and consistently learning from the MD’s hands-on coaching. • Strong performance across CARR, ARR, churn, NPS, and CSAT metrics. • Accounts expand across multiple domains, with high retention and referenceability. • Internal teams are aligned around client outcomes, with seamless execution across global delivery and success. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Manage and expand client relationships in healthcare, drive product adoption, coordinate onsite visits, handle escalations, and support implementation in a healthtech startup environment. | 7-10+ years in healthtech managing executive healthcare relationships, strong communication and analytical skills, customer service expertise, adaptability in fast-paced environments, and passion for healthcare technology. | About the Role The role of the Director-Customer Success is to be a trusted advisor to the client, deliver according to deadlines and within budget but also drives new solutions to best serve the clients. You’ll immerse yourselves in our customers' most intricate workflows, explore the business problems and understand their true needs, and deliver our solutions that enable our customers to scale and drive adoption while ensuring a great experience for your customers. The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy. A Day in the Life • Travel to and coordinate onsite visits with client stakeholders at hospitals, clinics, and beyond • Own, nurture, and expand existing client relationships across client organizations • Drive product adoption and increase patient enrollment efforts across all client organizations • Maintain a high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores • Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required • Own renewals, upsell,s and support expansion opportunities for all assigned clients • Conduct scheduled Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) as appropriate • Support the Implementation team during client onboarding • Be a key contributor to the early stages of an innovative health tech startup, contributing wherever needed. • Performs other related duties as assigned What You Need • 7-10+ years working in healthtech managing executive relationships with healthcare organizations • Highly proficient in written/verbal English communication and interpersonal skills to interact with patients, caregivers, and healthcare providers • Analytical skills are required to solve issues • Strong customer service skills, with the ability to identify problems and formulate solutions • Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment • Passion for implementing technology to improve healthcare, and able to quickly learn and use new software and tools Proven adaptability in a high-volume position, ability to meet deadlines and metrics We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Develop and maintain scalable ETL/ELT pipelines using Python and SQL while ensuring high data quality and integrity. Collaborate with data scientists and pharmacy experts to optimize data models and support pharmacy technology infrastructure. | Candidates should have a Bachelor's degree in Computer Science or a related field and 3-5 years of experience in data engineering or backend software development. Proficiency in Python, SQL, and cloud services is essential, along with experience in ETL/ELT frameworks. | About the Role Innovaccer is looking for a Software Development Engineer-II to work within our Pharmacy vertical, where you’ll be responsible for developing and maintaining robust data pipelines that power key analytics and reporting features. This role will support our pharmacy-focused solutions through strong backend engineering and scalable data infrastructure. A Day in the Life Design, develop, and maintain scalable ETL/ELT pipelines using Python and SQL. Ensure high data quality, integrity, and availability for downstream analytics and pharmacy workflows. Collaborate with data scientists, analysts, and pharmacy domain experts to understand requirements. Troubleshoot and optimize data models and pipelines for performance and reliability. Work in a cloud environment to support modern, scalable pharmacy technology infrastructure. Play a critical role in enabling pharmacy data flows and ensuring end-to-end software reliability. What You Need Bachelor’s degree in Computer Science, Engineering, or related field. 3–5 years of experience in data engineering or backend software development. Proficiency in Python, SQL, and cloud-based data services (e.g., AWS, GCP, or Azure). Experience with ETL/ELT frameworks and tools. Strong understanding of data modeling, performance optimization, and debugging. Familiarity with healthcare or pharmacy systems is a plus. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.