Innodata Inc.

Manage performance and operations of SOWs and SLAs for AI projects, lead global teams, and drive productivity improvements. | Bachelor's degree and 5+ years managing operations and people, strong analytical skills, with preferred project management certifications. | Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. Scope of the Role: In this position, you’ll manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase As a key player in the Operations teams, you’ll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service level reporting mechanisms. As a key leader, you’re to provide exceptional people management, mentorship, and career development to members, including your managers and agents/raters, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity gains. Flag and escalate business risks to both internal and external stake holders, keeping mind the internal strategies to support Innodata overall Project Delivery goals and objectives. What You’ll Own: As a Project Manager on our AI Large Language Models team, you will be joining a truly global team of subject matter experts and diverse leaders across a wide variety of disciplines and will be entrusted with a range of responsibilities. This will include: Leading end-to-end small to medium project deployment in collaboration with the Total Quality Management (TQM) teams and all stakeholders. Providing thought leadership in resolving language and dialect nuances to advance recruitment, evaluation of applicants and performance evaluation of personnel under specific languages of expertise. Supporting total customer satisfaction. Supporting all strategies, processes and initiatives of TQM teams and promote collaboration of all Operations leaders as needed and in improving Client’s community and support experience. Playing an active role in improving policies, products, process and support system processes by providing insights and offering suggestions including feedback from the teams. Identifying potential risks or issues with project implementations and proactively drive communications with internal and external stakeholders. Translating business requirements into operations plans. Crafting and implementing tracking, monitoring, and reporting methodologies of all SLAs required per SOW. Ensuring achievement of KPIs, directing Root Cause Analyses documentation among team members, and defining resolution and operations strategies to achieve all SLAs. Assessing and prioritizing the top-operations issues affecting the team. Collaborating with all support teams, implement project and process kick-offs, monitor and report project/process/initiative status, initiate resolution discussions for any challenges. Manage, monitor, and communicate change delivery items as needed. Overseeing new hire deployment status to client platforms and knowledge of SLAs. Coordinating mutual goals with TQM teams. Initiating productivity, process, security, and facilities improvement plans. Partnering with TQM teams to ensure alignment. Coaching and mentoring all leaders within your span including how they should drill down on the same people management strategies to agents. Bolstering the management of training programs including planning, design, development, implementation, delivery, process review and performance evaluation. Supporting management on business and expansion strategies, revenue and profitability goals, and overall financial improvement plans. You’ll Thrive in This Role If You Have: Experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity. Strategic thinker with strong analytical and problem-solving skills. 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members. Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members. Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment. Adaptable and energized by a fast-paced environment. Possesses creative energy, drive, initiative, commitment, and enthusiasm. Exceptional candidate with bachelor’s degree or equivalent required. Certification on Project Management or Six Sigma a plus. Excellent communication skills, written and oral. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

Manage global sourcing and distribution operations including procurement lifecycle, supplier negotiations, and logistics. | Requires 10+ years in academic publishing or book distribution with expertise in international logistics and vendor negotiation. | Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. Scope of the Role: Innodata is seeking an experienced Academic Book Procurement & Logistics Lead to build and scale a global sourcing and distribution operation for used and academic books. This is a senior, high-impact role at the intersection of publishing, supply chain, and global logistics — responsible for establishing the infrastructure that sources, acquires, and moves large volumes of academic content across multiple countries and markets. You will own the full procurement lifecycle — from identifying and negotiating with suppliers to managing international freight, customs clearance, warehousing, and inventory. This role requires deep knowledge of the global used academic book ecosystem and the operational expertise to build scalable, reliable sourcing partnerships that can grow with the business. What You’ll Own: Global Procurement & Sourcing Build and manage a global network of suppliers including universities, libraries, wholesalers, distributors, used-book marketplaces, and academic publishers Develop and execute procurement strategies to source large volumes of academic books across multiple countries efficiently and cost-effectively Identify, evaluate, and onboard new sourcing partners — negotiating pricing, terms, volume commitments, and exclusivity agreements Monitor market trends in academic publishing, used-book pricing, and library acquisitions to stay ahead of supply opportunities Build relationships with key stakeholders across the academic ecosystem — university bookstores, library systems, remainder dealers, and secondary market platforms Logistics & Supply Chain Operations Oversee end-to-end international logistics including freight forwarding, customs clearance, import/export compliance, and last-mile delivery Manage relationships with freight carriers, customs brokers, and third-party logistics providers (3PLs) across multiple geographies Design and optimize warehousing and fulfillment operations to handle large-scale book inventory across multiple locations Ensure timely, cost-efficient movement of inventory while maintaining quality standards and minimizing damage or loss Build contingency and risk mitigation plans for supply chain disruptions, customs delays, and carrier issues Inventory Management & Cataloging Implement and oversee inventory management systems that track stock levels, ISBN data, condition grading, and valuation across the entire catalog Ensure accurate cataloging and metadata management — ISBN, title, edition, publisher, condition — for all acquired inventory Develop quality control processes for grading and processing incoming used book inventory Optimize inventory turnover, reduce dead stock, and ensure fulfillment accuracy Vendor & Partnership Development Negotiate contracts and service agreements with suppliers, logistics providers, and distribution partners Build long-term strategic sourcing partnerships that provide reliable, scalable supply at competitive pricing Develop performance metrics and scorecards for vendor management and ongoing evaluation Identify opportunities to expand sourcing into new markets, geographies, and academic categories You’ll Thrive in This Role If You Have: 10+ years of experience in used-book, academic publishing, library acquisitions, or book distribution industries Proven track record sourcing and procuring large volumes of academic books across multiple countries Strong established network with universities, libraries, wholesalers, distributors, and used-book marketplaces Experience with academic publishers (Pearson, McGraw-Hill, Cengage, Springer, Wiley, Elsevier) Background with library suppliers (Baker & Taylor, Ingram, EBSCO, ProQuest) Familiarity with used-book marketplaces (AbeBooks, ThriftBooks, Amazon Marketplace, Chegg, VitalSource) Deep expertise in international logistics, freight forwarding, customs compliance, warehousing, and supply chain operations Hands-on experience with inventory management systems, ISBN/cataloging, and used-book grading standards Proven ability to negotiate complex vendor contracts and build strategic sourcing partnerships at scale Experience managing cross-functional teams across procurement, logistics, and operations Strong analytical skills — comfortable with procurement data, inventory metrics, cost modeling, and supply chain reporting Ability to build from scratch — this is a builder role requiring entrepreneurial thinking and operational execution The expected hourly salary range for this position is $35- $40 p/hour, based on experience, skills, and qualifications. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

Manage the full recruitment lifecycle from intake to offer for roles across departments. Build and maintain a strong pipeline of qualified candidates across multiple functions. | 1-3 years of talent acquisition or recruiting experience is required. Proficiency in Microsoft Excel and strong organizational skills are essential. | Who we are: Innodata (NASDAQ: INOD) is a leading data engineering company. Prestigious companies across the globe turn to Innodata for help with their biggest data challenges. By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a highsecurity infrastructure, we’re helping usher in the promise of clean and optimized digital data to all industries. Innodata offers a powerful combination of both digital data solutions and easy-to-use, highquality platforms. Our global workforce includes over 3,000 employees in the United States, Canada, United Kingdom, Philippines, India, Sri Lanka, Israel, and Germany. Interested in joining us? About the Role: We are seeking a results-driven Senior Talent Acquisition Specialist to join our growing team. In this role, you will be responsible for identifying, attracting, and hiring top talent across a variety of roles within Innodata. You will play a pivotal role in building pipelines, managing full-cycle recruiting, and leveraging data and reporting to inform hiring strategies. Strong Excel proficiency is essential to manage and analyze recruiting metrics and hiring reports. Key Responsibilities Manage the full recruitment lifecycle from intake to offer for roles across departments. Partner with hiring managers to understand staffing needs, role requirements, and ideal candidate profiles. Source passive and active candidates using LinkedIn, job boards, referrals, and other creative methods. Build and maintain a strong pipeline of qualified candidates across multiple functions. Schedule and coordinate interviews, manage candidate communications, and ensure a smooth candidate experience. Track and report recruitment metrics such as time-to-fill, pipeline health, and source effectiveness using advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, formulas, etc.). Create custom Excel dashboards and visual reports to support data-driven hiring decisions. Maintain accurate and up-to-date data in the ATS and Excel trackers. Stay current on talent market trends and recommend innovative sourcing strategies. Required Skills and Experience: 1-3 years of talent acquisition or recruiting experience (in-house or agency). Proficiency in Microsoft Excel (must be comfortable with pivot tables, lookups, filters, and building reporting templates). Proven experience sourcing and hiring for corporate and technical roles. Strong organizational skills and attention to detail. Excellent interpersonal, written, and verbal communication skills. Ability to work in a fast-paced, high-growth environment. Experience with applicant tracking systems (ATS) is a plus. Nice to have: Experience recruiting in a tech, data, or digital services environment. Familiarity with recruitment analytics and dashboards. Bachelor’s degree in Human Resources, Business, or related field (Master’s a plus but not required). Minimum Education Requirements Bachelor's degree in Computer Science, Engineering, Data Science, Project Management, or a related field (or equivalent work experience). Salary Range: $95,000-105,000 Salary rates at Innodata vary depending on a wide array of factors, which may include but are not limited to the role, skill set, educational background and geographic location. We are an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome and encourage applications from individuals of all backgrounds and are dedicated to employment equity and building a team that reflects the diverse communities in which we live and operate. #LI-NS1