inKind

Establishing and maintaining partner relationships, negotiating agreements, and managing deal pipelines to meet business targets. | Experience in business development, partnership management, and sales, with strong negotiation and market analysis skills. | Job Title: Partner, Business Development Classification: Exempt (Salaried) Reports to: VP, Enterprise • This role is eligible to work remotely from anywhere within the contiguous United States, with a preference for candidates based in major U.S. metropolitan areas* Role Summary: The Partner, Business Development is responsible for establishing, maintaining, and building inKind relationships with partner and potential partner locations, in conjunction with current Sales team goals and objectives. The Partner, Business Development will focus on capital deployment and credit sales, as well as ensure deals are pacing in line with Company objectives and maintaining an awareness of current market trends while representing inKind at relevant industry events. The Partner, Business Development is expected to work closely with relevant internal and external stakeholders, and ensure business business activities comply with all relevant laws, regulations, and internal policies. Responsibilities/Essential Functions: Capital Deployment & Partner Acquisition: • Identify, evaluate, and secure high-value restaurant partners based on strategic, financial, and market criteria • Negotiate and execute credit purchase agreements with new partners • Manage the deployment of capital and ensure accurate financial tracking in coordination with Finance and Accounting • Monitor partner performance and optimize deployment outcomes Credit Sales & Revenue Optimization: • Oversee the sale and distribution of purchased restaurant credits • Develop and refine strategies to maximize credit sales and overall deal performance • Analyze sales and market data to identify opportunities for growth and process improvement • Partner with Marketing and Customer teams to support promotions and resolve customer issues Deal Pacing & Pipeline Management: • Ensure deal flow aligns with quarterly and annual business targets • Track pacing metrics, identify risks or slowdowns, and develop corrective strategies • Produce regular pacing and performance reports for senior leadership • Coordinate cross-functionally to ensure timely execution and onboarding of restaurant partners Market Management & Relationship Development: • Monitor trends within assigned markets and develop strategies to capitalize on emerging opportunities • Build and maintain relationships with key stakeholders, including multi-unit groups and industry partners • Represent inKind at industry events, conferences, and partner meetings • Provide market insights and strategic recommendations to senior management Cross-functional Collaboration: • Work closely with Marketing, Finance, Customer Success, and other internal teams to support partnership success • Participate in cross-departmental initiatives and support company-wide objectives • Maintain open communication to ensure alignment and resolve operational challenges Compliance & Risk Management: • * Ensure all activities adhere to legal, regulatory, and internal compliance standards • Identify and mitigate risks associated with capital deployment and credit sales • Continuously evaluate and enhance risk management practices in response to business or market changes Some of our Benefits: • Generous PTO and company holiday policy + company paid Short Term Disability • 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost • Child Care Benefits and generous parental leave Salary: • $130,000 + a competitive, uncapped commission structure This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. Read our Privacy Policy.

Provide Tier 2 technical support via phone and email to restaurant guests and merchant partners, resolve issues efficiently, escalate complex problems, and communicate with development teams. | 1-2 years technical customer service experience, CRM software familiarity (Zendesk preferred), strong communication skills, and ability to work autonomously in a remote environment. | Job Title: Tier 2 Support Technician Reports to: Senior Customer Support Operations Manager Role Summary: The Tier 2 Support Technician will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners) utilizing an amiable and hospitality-focused voice. Success in this role requires a talent for real-time, efficient problem-solving, and technical communication skills to provide support to resolve day-to-day issues. This role requires top-tier organizational skills, a high level of follow-through, and the ability to communicate technical issues efficiently and succinctly to our development team, merchant partners and end users. Additionally, applicants should be naturally interested in helping customers by resolving their questions and concerns. Who You Are: • Creative problem solver with the ability to quickly assess, deescalate, and resolve customer issues • An individual that puts integrity first in all their interactions • Clear, empathetic, and relatable communicator • Sharp-focused and detail-oriented learner, able to quickly adapt to our product and features to best serve our customers • Responsive, autonomous, and time-conscious • Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers Responsibilities/Essential Functions: • Provide email and phone support (inbound/outbound) to guests and merchant partners via our phone system on the Zendesk ticketing platform • Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a CSAT score of 90% or higher • Maintain close and open communications with restaurant owners and guests until an issue has been resolved • Escalate complex issues to Tier 3 and Management appropriately • Communicate complex technical issues to our end users and development team and follow up with the team and end users according to our policies • Conduct technical support in line with documented procedures and act with integrity when assisting internal and external accounts • Provide your direct manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems • Use communication channels to inform the team of important issues and information which will help improve team performance Minimum Qualifications: • 1-2 years Technical Customer Service experience • Experience working with CRM software (Zendesk is preferred) • Good oral & written communication skills and the ability to communicate efficiently with the development team as well as our end users and merchant partners • Must be able to explain abstract concepts verbally and in writing • Excellent interpersonal and organizational skills. Preferred Qualifications: • 3-4 years Technical Customer Service experience • Previous experience in the hospitality industry Work Environment: • The candidate must be able to work autonomously in a remote environment and have a stable and reliable internet connection • Monitor, laptop, headset, wireless keyboard and mouse are provided by inKind Schedule • TBC, may include weekend days Some of our Benefits: • Generous PTO and company holiday policy + company-paid Short Term Disability • 100% employer-covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at the employee's additional cost; dependent coverage is at the employee's cost); vision plan available at the employee's additional cost • Child Care Benefits and generous parental leave Salary: • $55,000 - $65,000, DOE inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. Read our Privacy Policy.