Ingram Content Group

Troubleshoot infrastructure performance, manage projects, maintain system availability and security, mentor engineers, develop automation scripts, and implement CI/CD pipelines. | Bachelor's degree or equivalent, 5+ years in systems/cloud engineering, 2+ years in public cloud and infrastructure automation. | Job Description Ingram Content Group (ICG) is hiring a Sr. Cloud Platform Engineer. The Sr. Cloud Engineer resolves escalated service issues, coaches’ other engineers to resolutions, engineers and implements complex projects, and maintains and oversees assigned technology pillars. This position will require 4 days in the office, candidates must be in or willing to relocate to the Nashville, TN region. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering or related field or directly related year for year work experience 5+ years in systems, infrastructure, cloud, or platform engineering, including at least 2 years working with public cloud and infrastructure automation We have a preference for: Demonstrated proficiency with Python, PowerShell, and Bash for automation and tooling Proficiency with Git, including branching strategies, pull request review, and repository and workflow management Demonstrated experience with CI/CD platforms such as Azure DevOps, GitHub Actions, or GitLab CI, including pipeline authoring and release automation Demonstrated experience with containerization and Kubernetes, including Helm, managed Kubernetes services (AKS/GKE), Traefik ingress, and container image build and registry workflows Hands-on experience operating production workloads in public cloud (Microsoft Azure and Google Cloud), including compute, networking, identity, storage, and cost management Demonstrated production experience administering software load balancers, specifically HAProxy Enterprise or equivalent, including frontend and backend configuration, ACLs, health checks, and TLS termination Working knowledge of Layer 4 and Layer 7 load balancing concepts, including session persistence, health checking, and HTTP routing Working knowledge of Linux and Windows Server administration in cloud-hosted environments, including hardening and patching Experience with metrics, logs, and distributed tracing, including OpenTelemetry instrumentation and SLO-based alerting Working knowledge of cloud security practices including least privilege, network segmentation, secrets management, hardening baselines, and vulnerability remediation The Sr. Cloud Engineer’s key responsibilities are: Troubleshoots problems related to physical and virtual infrastructure performance and resolves trouble tickets as assigned Manages, participates, or performs tasks related to specific projects to implement new technology as assigned Designs, builds, configures, integrates, deploys and tests infrastructure components, operating systems, application software and system management tools Designs, builds, maintains and monitors systems and platforms ensuring they consistently exceed defined goals for availability, capacity, efficiency, scalability, and performance Designs, builds, implements, and maintains security, redundancy, backup, and logging strategies Evaluates, maintains, and modifies established best practices for infrastructure maintenance and asset management Creates and maintains custom scripts to increase system efficiency and lower the human intervention time on manual tasks Creates and maintains documentation for system configurations, runbooks, and administration procedures in the team's designated knowledge base Produces solution designs and technical specifications, including cost estimates, resource requirements, and delivery timelines Sets technical goals and delivery milestones for assigned projects and drives them to completion, coordinating with project management and stakeholder teams Implements and utilizes configuration automation tools such as Ansible, Puppet, or Chef Partners with architecture and security teams to define and implement automation standards and reusable infrastructure patterns Implements and utilizes IaC tools such as Terraform, Bicep, and Azure Resource Manager to consistently provision resources Deploys and maintains monitoring and observability tooling (Prometheus, Grafana, OpenTelemetry, and enterprise platforms in use), and builds dashboards and alerting that reflect service-level objectives Organizes priorities, escalates problems as needed, and communicates effectively with manager, co-workers, and clients Participates in vendor and technology evaluations, including proof-of-concept work, technical due diligence, and total-cost analysis Mentors and develops other engineers through code review, pairing, runbook development, and knowledge transfer, and continuously improves team processes Builds and maintains CI/CD pipelines for infrastructure and platform changes, using GitOps workflows for deployment and drift detection Operates and upgrades managed Kubernetes platforms, including cluster lifecycle, autoscaling, ingress, and workload onboarding Owns vulnerability remediation and patching for assigned platforms against defined SLAs, coordinating with security on risk acceptance and exception handling Designs, configures, and maintains application load balancing services using HAProxy Enterprise, including frontend and backend configuration, health checks, ACL-based routing, and TLS termination Maintains high availability of load balancing tiers, including redundant and clustered configurations, failover testing, and zero-downtime configuration reloads and upgrades Onboards applications to load balancing services and implements traffic management patterns such as weighted routing, blue/green and canary releases, and rate limiting Manages TLS certificate lifecycle for load-balanced services, including issuance, renewal automation, and cipher and protocol standards Hiring Salary Range: $110,981 - $141,123. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Administer and secure enterprise Microsoft 365 environment including SharePoint, Teams, and Exchange. | Requires 5+ years systems engineering experience and proficiency in M365 tenant configuration and PowerShell scripting. | Job Description Ingram Content Group (ICG) is currently seeking a Sr Systems Engineer to join our team in LaVergne, TN (Greater Nashville area). This Senior Systems Engineer is responsible for the administration, security, and optimization of the organization's enterprise Microsoft 365 environment, with primary ownership of SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online. Serves as the senior technical authority for the Microsoft 365 platform, partnering with the Security & Compliance team on data governance, access controls, and Microsoft Purview initiatives, and supporting automation and AI-readiness efforts involving Power Automate and Microsoft Copilot. Acts as the escalation point for complex issues referred by the Service Desk and End User Support teams and is expected to operate with a high degree of independence and sound judgment. This position will be expected by hybrid and work from the Ingram headquarters 4 days per week. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's or Master's degree in Information Technology, Computer Science, Engineering or a related field, or directly related year-for-year experience. 5 years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online. We have a preference for: Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies. Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale. Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance. Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls. Working knowledge of Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery. Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations. Hands-on experience building and maintaining workflows and automations using Power Automate. Proficiency with PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks The Sr System Engineers key responsibilities are: Administers and maintains the enterprise Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security. Designs and manages SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise. Configures and maintains OneDrive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies. Administers Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration. Manages Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions. Serves as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End User Support teams. Partners with the Security & Compliance team to implement and maintain Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery support. Conducts periodic access and permissions audits across SharePoint and OneDrive to identify and remediate over-permissioned or orphaned content. Supports conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team. Designs and maintains automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes. Supports Microsoft Copilot readiness activities, including permissions hygiene reviews, license planning, and pilot rollout support. Manages Microsoft 365 license allocation, usage reporting, and cost optimization across the tenant. Creates and maintains technical documentation, standard operating procedures, and knowledge base articles for administered services. Monitors the Microsoft 365 Message Center and roadmap changes and assess and communicates the enterprise impact of upcoming feature changes. Participates in incident response and root cause analysis for Microsoft 365 service disruptions. Provide technical mentorship and guidance to junior administrators and Service Desk staff on Microsoft 365-related issues. Hiring Salary Range: $110,981- $141,123. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Administer and secure enterprise Microsoft 365 environment including SharePoint, OneDrive, Teams, and Exchange. | 5+ years systems engineering experience focused on enterprise Microsoft 365 administration with relevant degree or equivalent experience. | Job Description Ingram Content Group (ICG) is currently seeking a Sr Systems Engineer to join our team in LaVergne, TN (Greater Nashville area). This Senior Systems Engineer is responsible for the administration, security, and optimization of the organization's enterprise Microsoft 365 environment, with primary ownership of SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online. Serves as the senior technical authority for the Microsoft 365 platform, partnering with the Security & Compliance team on data governance, access controls, and Microsoft Purview initiatives, and supporting automation and AI-readiness efforts involving Power Automate and Microsoft Copilot. Acts as the escalation point for complex issues referred by the Service Desk and End User Support teams and is expected to operate with a high degree of independence and sound judgment. This position will be expected by hybrid and work from the Ingram headquarters 4 days per week. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's or Master's degree in Information Technology, Computer Science, Engineering or a related field, or directly related year-for-year experience. 5 years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online. We have a preference for: Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies. Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale. Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance. Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls. Working knowledge of Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery. Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations. Hands-on experience building and maintaining workflows and automations using Power Automate. Proficiency with PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks The Sr System Engineers key responsibilities are: Administers and maintains the enterprise Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security. Designs and manages SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise. Configures and maintains OneDrive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies. Administers Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration. Manages Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions. Serves as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End User Support teams. Partners with the Security & Compliance team to implement and maintain Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery support. Conducts periodic access and permissions audits across SharePoint and OneDrive to identify and remediate over-permissioned or orphaned content. Supports conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team. Designs and maintains automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes. Supports Microsoft Copilot readiness activities, including permissions hygiene reviews, license planning, and pilot rollout support. Manages Microsoft 365 license allocation, usage reporting, and cost optimization across the tenant. Creates and maintains technical documentation, standard operating procedures, and knowledge base articles for administered services. Monitors the Microsoft 365 Message Center and roadmap changes and assess and communicates the enterprise impact of upcoming feature changes. Participates in incident response and root cause analysis for Microsoft 365 service disruptions. Provide technical mentorship and guidance to junior administrators and Service Desk staff on Microsoft 365-related issues. Hiring Salary Range: $110,981- $141,123. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish