Ingram Content Group

Lead metadata and marketing strategies for Ingram's catalog and IndiePubs platform, focusing on discoverability, sales, and publisher education. | Requires 5+ years in book sales, marketing, metadata, or ecommerce, and 2+ years managing people, with a preference for book industry experience and AI knowledge. | Job Description Ingram Content Group (ICG)is searching for a Manager, Online Sales & Marketingto join our team in New York. In this role, you will lead metadata optimization and marketing initiatives and best practices for Ingram Publishing Services (IPS) publishers. You will also lead the marketing strategy for IndiePubs.com, Ingram's direct to consumer e-commerce platform. You'll cultivate a consultative relationship with IPS publishers, increasing their understanding of digital marketing and ways to improve direct-to-consumer engagement, discoverability, and sales through Ingram. In this role you'll lead internal educational efforts to increase familiarity and understanding across IPS brands of Ingram's metadata offerings and IndiePubs services and value. You will help develop the metadata strategy that results in greater online visibility and discoverability of the IPS catalog, adapting strategy as necessary to support future consumer sales channels. Additionally, you'll lead and support rollout, testing, and implementation of metadata focused AI tools and will manage a metadata support specialist. This is not a remote position, but hybrid schedules will be offered. Ingram Content Group ("Ingram")connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: • Bachelor's degree or year for year related experience • 5 years' experience in book sales, book marketing and/or metadata, and/or book ecommerce. • 2 years' experience managing people Preferred Skills/Qualifications: • Strong presentation and communication skills • Organization and project management • Book industry experience • Knowledge of or interest in working with Artificial Intelligence tools (AI) Key Responsibilities: • Develops relationships with IPS publishers to increase publisher fluency in online marketing and metadata strategy. • Leads marketing, SEO, editorial and social media strategy for indiepubs.com as well as publisher education, recruitment, retention and onboarding alongside E-Commerce Manager. • Creates marketing case studies and analyses with the goal of increasing IPS publishers' understanding and adoption of metadata resources and IndiePubs. • Alongside E-Commerce Manager, develops consumer insights strategy, including collecting and analyzing data, identify patterns and trends and translating insights into actionable strategies. • Leads IPS Marketing's AI efforts around metadata, leads working groups and testing groups as necessary, and creates educational resources to be used internally and externally for applications and impact of tools. • Collaborates across departments to support metadata and indiepubs strategy for IPS publishers. • Develops an adaptable metadata strategy that increases online visibility and discoverability of IPS catalog across sales channels. • Supervises, and when needed conducts, metadata optimization efforts that produce high-quality, audience-oriented keywords, categories, and descriptive copy that increase discoverability and sales conversions at online and digital sales channels for IPS catalog. • Creates and implements tools that measure the discoverability and revenue impact of enhanced metadata. • In collaboration with business owners across the organization, develops IPS standards for metadata optimization, partners with IPS brands to educate publishers on those standards. • Independently measures and reports on publisher participation in marketing programs and metadata strategy projects. Evaluates against key performance metrics and adjusts to improve performance when necessary. • Partners with marketing and sales teams with brainstorming, identifying new and better ways of improving book discoverability and connecting with audiences and increasing digital and online sales. • Flexibility to take on additional tasks related to online sales, metadata and marketing strategy as needed. Hiring Salary Range:$101,873-$129,171. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. QualificationsAdditional Information Perks/Benefits: • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. • 15 vacation days & 12 sick days accrued annually and 3 personal days • 401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more • Encouraged continued education with our tuition reimbursement program • Financial and in-kind opportunities to engage with non-profits in your community • Company match program for United Way donations • Volunteer opportunities and in-kind drives for non-profits throughout the year • Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. • EOE-Race/Gender/Veterans/Disabled • We participate in EVerify. Job Description Ingram Content Group (ICG)is searching for a Manager, Online Sales & Marketingto join our team in New York. In this role, you will lead metadata optimization and marketing initiatives and best practices for Ingram Publishing Services (IPS) publishers. You will also lead the marketing strategy for IndiePubs.com, Ingram's direct to consumer e-commerce platform. You'll cultivate a consultative relationship with IPS publishers, increasing their understanding of digital marketing and ways to improve direct-to-consumer engagement, discoverability, and sales through Ingram. In this role you'll lead internal educational efforts to increase familiarity and understanding across IPS brands of Ingram's metadata offerings and IndiePubs services and value. You will help develop the metadata strategy that results in greater online visibility and discoverability of the IPS catalog, adapting strategy as necessary to support future consumer sales channels. Additionally, you'll lead and support rollout, testing, and implementation of metadata focused AI tools and will manage a metadata support specialist. This is not a remote position, but hybrid schedules will be offered. Ingram Content Group ("Ingram")connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: • Bachelor's degree or year for year related experience • 5 years' experience in book sales, book marketing and/or metadata, and/or book ecommerce. • 2 years' experience managing people Preferred Skills/Qualifications: • Strong presentation and communication skills • Organization and project management • Book industry experience • Knowledge of or interest in working with Artificial Intelligence tools (AI) Key Responsibilities: • Develops relationships with IPS publishers to increase publisher fluency in online marketing and metadata strategy. • Leads marketing, SEO, editorial and social media strategy for indiepubs.com as well as publisher education, recruitment, retention and onboarding alongside E-Commerce Manager. • Creates marketing case studies and analyses with the goal of increasing IPS publishers' understanding and adoption of metadata resources and IndiePubs. • Alongside E-Commerce Manager, develops consumer insights strategy, including collecting and analyzing data, identify patterns and trends and translating insights into actionable strategies. • Leads IPS Marketing's AI efforts around metadata, leads working groups and testing groups as necessary, and creates educational resources to be used internally and externally for applications and impact of tools. • Collaborates across departments to support metadata and indiepubs strategy for IPS publishers. • Develops an adaptable metadata strategy that increases online visibility and discoverability of IPS catalog across sales channels. • Supervises, and when needed conducts, metadata optimization efforts that produce high-quality, audience-oriented keywords, categories, and descriptive copy that increase discoverability and sales conversions at online and digital sales channels for IPS catalog. • Creates and implements tools that measure the discoverability and revenue impact of enhanced metadata. • In collaboration with business owners across the organization, develops IPS standards for metadata optimization, partners with IPS brands to educate publishers on those standards. • Independently measures and reports on publisher participation in marketing programs and metadata strategy projects. Evaluates against key performance metrics and adjusts to improve performance when necessary. • Partners with marketing and sales teams with brainstorming, identifying new and better ways of improving book discoverability and connecting with audiences and increasing digital and online sales. • Flexibility to take on additional tasks related to online sales, metadata and marketing strategy as needed. Hiring Salary Range:$101,873-$129,171. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. QualificationsAdditional Information Perks/Benefits: • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. • 15 vacation days & 12 sick days accrued annually and 3 personal days • 401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more • Encouraged continued education with our tuition reimbursement program • Financial and in-kind opportunities to engage with non-profits in your community • Company match program for United Way donations • Volunteer opportunities and in-kind drives for non-profits throughout the year • Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. • EOE-Race/Gender/Veterans/Disabled • We participate in EVerify.

Greet visitors, answer switchboard calls, resolve customer inquiries, maintain knowledge of company policies, and perform administrative tasks. | High school diploma, 2 years contact center/customer service experience, 1 year receptionist experience, and completion of customer care certification after hire. | Job Description Ingram Content Group (ICG) is hiring a Receptionist to support our Headquarters Offices in La Vergne, TN just outside Nashville. In this role, the Receptionist will maintain a high degree of knowledge regarding all Ingram policies, services, and procedures as detailed in the Basic, Advanced, and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls. You’ll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally, you will document customers’ comments and/or claims in a timely manner, utilizing strong spelling, grammar, punctuation, and data entry skills. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: • High School diploma or GED • 2 years of contact center/customer service experience • 1 year of experience in a receptionist or similar role • Successful completion of all Customer Care Specialist's certification training after hire Preferred Skills: • Basic Computer and Typing Skills • Proven ability to multi-task well Key Responsibilities: • Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls. • Diagnoses, discerns and resolves customer issues with minimal supervision. • Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor. • Processes all administrative work as directed by the supervisor. • Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed. • Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies. • Adheres to published work schedule. • Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed. • This list is not exhaustive. Hiring Salary Range: $17.99/hr - $21.77/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. • 10 vacation days & 10 sick days accrued annually and 3 personal days • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more • Wellness program with access to onsite gym and basketball court for associates • Encouraged continued education with our tuition reimbursement program • Financial and in-kind opportunities to engage with non-profits in your community • Company match program for United Way donations • Volunteer opportunities and in-kind drives for non-profits throughout the year • Take breaks or brainstorm in our game room with ping pong & foosball • Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. • EOE-Race/Gender/Veterans/Disabled • We participate in EVerify. • EEO Poster in English • EEO Poster in Spanish