Information Technology Senior Management Forum

Manage multiple teams of business analysts, oversee project delivery, develop strategies, and influence senior stakeholders. | Requires 10+ years of experience, proven leadership, strong communication, and complex analytical skills. | Posted Date 12/09/2025 Description The Business Analysis Group Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities: • Manage multiple teams of business analysts supporting multiple systems or over a business analysis functional area (depending on size of business) with responsibilities including work allocation, budget and planning, performance evaluation • Business Requirements and roadmap; delivery management + liaison with technologists across functions to drive execution; responsibility for quality and productivity efforts • knowledge of technology delivery entire SDLC • Experience in global stakeholder management • compensation, staffing and other duties as assigned • Provide technical leadership and expertise to ensure the efficient design, development and implementation and to ensure essential procedures are followed • Flexibility in attitude/ role and ability to pivot seamless between demands/ priorities • Develop strategy and guidelines for appropriate staffing requirements, exercising control over resources, budget management and planning and contributing to defining standards • Resolve issues that have impact beyond own area and apply in-depth understanding of business analysis concepts and procedures and basic knowledge of other areas • Work as a team to achieve objectives and influence and negotiate with senior leaders across functions, communicating with external parties as needed • Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: • 10+ years of relevant experience • Demonstrated leadership • Consistently demonstrate clear and concise written and verbal communication • Proven interpersonal skills with ability to partner and influence across organizational lines • Proven ability of using complex analytical, interpretive and problem-solving techniques Education: • Bachelor's degree/University degree or equivalent experience • Master's degree preferred - Job Family Group: Technology - Job Family: Business Analysis / Client Services - Time Type: Full time - Primary Location: Irving Texas United States - Primary Location Full Time Salary Range: $144,480.00 - $216,720.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Dec 16, 2025 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Salary 144,480.00 - 216,720.00 Annual Type Full-time

Assist in developing and executing communication campaigns, collaborating with stakeholders, and staying informed on industry trends. | Bachelor's degree or military experience, at least 3 years of communications experience, with preferred experience in financial services, technology, or consumer brands. | Posted Date 12/09/2025 Description Principal Associate, Legal Communications The full-spectrum Capital One Communications team is responsible for all aspects of the company’s communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full-service content and creative storytelling team that brings the story of Capital One to life on internal and external channels. We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within External Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One. We are seeking talented individuals to join our growing Communications team. This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem-solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential. About the Role: As a Principal Associate on the Corporate Communications team, you will focus on the execution of communication programs that align with Capital One’s brand strategy and business goals. Working across teams, you’ll help deliver impactful campaigns and foster strong relationships with key stakeholders. Primary Responsibilities: • Assist in the development and execution of communication campaigns under the guidance of senior team members • Collaborate with internal and external stakeholders to execute program elements • Stay informed about industry trends to inform and enhance communication strategies Basic Qualifications: • Bachelor’s degree or military experience • At least 3 years of communications experience Preferred Qualifications: • Public relations or communications experience in financial services, technology, or consumer brands At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $93,400 - $106,600 for Principal Communications Assoc McLean, VA: $102,700 - $117,200 for Principal Communications Assoc Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Principal Associate, Legal Communications The full-spectrum Capital One Communications team is responsible for all aspects of the company’s communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full-service content and creative storytelling team that brings the story of Capital One to life on internal and external channels. We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within External Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One. We are seeking talented individuals to join our growing Communications team. This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem-solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential. About the Role: As a Principal Associate on the Corporate Communications team, you will focus on the execution of communication programs that align with Capital One’s brand strategy and business goals. Working across teams, you’ll help deliver impactful campaigns and foster strong relationships with key stakeholders. Primary Responsibilities: • Assist in the development and execution of communication campaigns under the guidance of senior team members • Collaborate with internal and external stakeholders to execute program elements • Stay informed about industry trends to inform and enhance communication strategies Basic Qualifications: • Bachelor’s degree or military experience • At least 3 years of communications experience Preferred Qualifications: • Public relations or communications experience in financial services, technology, or consumer brands At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $93,400 - $106,600 for Principal Communications Assoc McLean, VA: $102,700 - $117,200 for Principal Communications Assoc Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 93,400.00 - 106,600.00 Annual Type Full-time

Lead problem management process by analyzing incident data, creating dashboards, collaborating with product and engineering teams, and driving strategic improvements to reduce support volume and improve product stability. | Bachelor’s degree or military experience, 5+ years in project/program management or senior technical support in B2B SaaS, expertise with Tableau and Salesforce, strong data analysis and communication skills, and deep understanding of incident/problem management lifecycle. | Posted Date 9/18/2025 Description Technical Project Manager (Problem Management) - Capital One Software (Remote) We are seeking an experienced and data-driven Project Manager to own and evolve our Problem Management process. This is a critical, high-visibility role responsible for transforming raw case and incident data into actionable strategic insights for leadership. You will be the central point of contact for analyzing recurring issues, identifying systemic trends, and driving cross-functional initiatives with Product and Engineering to address root causes. Your work will directly contribute to reducing reactive support volume, improving product stability, and enhancing the overall customer experience. If you are passionate about using data to tell a story, skilled at influencing senior leaders, and relentless in your pursuit of operational excellence, this role is for you. Key Responsibilities Data Analysis & Insight Generation: • Analyze data from closed incidents, Root Cause Analyses (RCAs), and recurring support cases to identify systemic problems and trends. • Perform weekly deep dives into case data from Salesforce and incident data from JIRA/ServiceNow to extract patterns related to specific product features, customer segments, or operational gaps. • Develop compelling "reporting stories" that clearly articulate the "what, why, and so what" of our biggest customer pain points for a leadership audience. Reporting & Dashboard Management: • Own the creation and maintenance of dynamic dashboards in Salesforce and Tableau that track key problem management KPIs. • Ensure data from fragmented systems (Salesforce, Jira, Slack) is consolidated to provide a clear, unified view of the customer issue lifecycle. • Streamline reporting processes to ensure insights are easily accessible and can be quickly integrated into slide-based presentations for executive meetings and business reviews. Cross-Functional Collaboration & Influence: • Establish and lead a tight feedback loop between the Support organization and Product/Engineering leadership. • Collaborate closely with Engineering and Product managers to prioritize bug fixes and feature enhancements that address the root causes of recurring support issues, aiming to reduce technical debt and toil. • Present findings and strategic recommendations to executive stakeholders to secure buy-in and drive long-term solutions. Process Ownership & Improvement: • Serve as the primary owner for the L3 Problem Management and Root Cause Analysis (RCA) processes (5.4) within the "Service the Customer" (5.0) lifecycle. • Continuously refine and improve the problem management framework, ensuring that RCAs are conducted effectively and that preventative actions are tracked to completion. • Partner with Process Excellence teams to ensure the problem management process is well-documented, standardized, and integrated with broader company workflows. Basic Qualifications: • Bachelor’s Degree or Military experience • At least 5 years of experience in project management, program management, or a senior technical support role within a B2B SaaS environment. • Proven experience in data analysis and reporting, with a strong ability to translate complex data into clear, actionable insights for an executive audience. • Expertise with data visualization tools (Tableau strongly preferred) and CRM platforms (Salesforce strongly preferred). • Exceptional communication and presentation skills, with a demonstrated ability to influence and align senior leadership and cross-functional teams. • A deep understanding of the incident and problem management lifecycle in an enterprise software context. Preferred Qualifications: • 8+ years of Project Management experience • Experience working directly with cloud technologies (e.g., AWS, Databricks, Snowflake) and an understanding of data infrastructure challenges. • Formal project management certification (e.g., PMP, PRINCE2) or ITIL certification (Service Operations/Problem Management). • Experience in a role that required building new processes and reporting frameworks from the ground up. • Familiarity with Salesforce, Jira, Confluence, and ServiceNow. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $132,800 - $151,600 for Manager, Project Management Richmond, VA: $132,800 - $151,600 for Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Technical Project Manager (Problem Management) - Capital One Software (Remote) We are seeking an experienced and data-driven Project Manager to own and evolve our Problem Management process. This is a critical, high-visibility role responsible for transforming raw case and incident data into actionable strategic insights for leadership. You will be the central point of contact for analyzing recurring issues, identifying systemic trends, and driving cross-functional initiatives with Product and Engineering to address root causes. Your work will directly contribute to reducing reactive support volume, improving product stability, and enhancing the overall customer experience. If you are passionate about using data to tell a story, skilled at influencing senior leaders, and relentless in your pursuit of operational excellence, this role is for you. Key Responsibilities Data Analysis & Insight Generation: • Analyze data from closed incidents, Root Cause Analyses (RCAs), and recurring support cases to identify systemic problems and trends. • Perform weekly deep dives into case data from Salesforce and incident data from JIRA/ServiceNow to extract patterns related to specific product features, customer segments, or operational gaps. • Develop compelling "reporting stories" that clearly articulate the "what, why, and so what" of our biggest customer pain points for a leadership audience. Reporting & Dashboard Management: • Own the creation and maintenance of dynamic dashboards in Salesforce and Tableau that track key problem management KPIs. • Ensure data from fragmented systems (Salesforce, Jira, Slack) is consolidated to provide a clear, unified view of the customer issue lifecycle. • Streamline reporting processes to ensure insights are easily accessible and can be quickly integrated into slide-based presentations for executive meetings and business reviews. Cross-Functional Collaboration & Influence: • Establish and lead a tight feedback loop between the Support organization and Product/Engineering leadership. • Collaborate closely with Engineering and Product managers to prioritize bug fixes and feature enhancements that address the root causes of recurring support issues, aiming to reduce technical debt and toil. • Present findings and strategic recommendations to executive stakeholders to secure buy-in and drive long-term solutions. Process Ownership & Improvement: • Serve as the primary owner for the L3 Problem Management and Root Cause Analysis (RCA) processes (5.4) within the "Service the Customer" (5.0) lifecycle. • Continuously refine and improve the problem management framework, ensuring that RCAs are conducted effectively and that preventative actions are tracked to completion. • Partner with Process Excellence teams to ensure the problem management process is well-documented, standardized, and integrated with broader company workflows. Basic Qualifications: • Bachelor’s Degree or Military experience • At least 5 years of experience in project management, program management, or a senior technical support role within a B2B SaaS environment. • Proven experience in data analysis and reporting, with a strong ability to translate complex data into clear, actionable insights for an executive audience. • Expertise with data visualization tools (Tableau strongly preferred) and CRM platforms (Salesforce strongly preferred). • Exceptional communication and presentation skills, with a demonstrated ability to influence and align senior leadership and cross-functional teams. • A deep understanding of the incident and problem management lifecycle in an enterprise software context. Preferred Qualifications: • 8+ years of Project Management experience • Experience working directly with cloud technologies (e.g., AWS, Databricks, Snowflake) and an understanding of data infrastructure challenges. • Formal project management certification (e.g., PMP, PRINCE2) or ITIL certification (Service Operations/Problem Management). • Experience in a role that required building new processes and reporting frameworks from the ground up. • Familiarity with Salesforce, Jira, Confluence, and ServiceNow. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $132,800 - $151,600 for Manager, Project Management Richmond, VA: $132,800 - $151,600 for Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 132,800.00 - 151,600.00 Annual Type Full-time

Manage project roadmaps, plans, stakeholder communications, and delivery of technology projects ensuring alignment with business needs and schedules. | Bachelor’s degree, 2+ years project or process management experience, proficiency with Excel and PowerPoint, and preferred PMP or Agile certifications with client-facing project consulting experience. | Posted Date 9/09/2025 Description Sr. Associate, Project Manager We are looking for a Sr. Associate, Project Manager to help expand our team’s delivery contributions to a new customer group. A successful candidate will be organized, detail-oriented, and truly excited about driving technology projects that enhance functional application and cloud data capabilities across the enterprise. You will work closely with multiple area leads to understand the needs of the business, craft an integrated plan, and drive the roadmap to ensure project initiatives and enterprise software solutions are delivered on schedule. The ideal candidate will be well managed, independent, and comfortable interacting with all levels of management to achieve results. This role will work directly with business customers, Agile teams, and executive sponsors in a dynamic high-impact environment. General Responsibilities • Partner with customer teams to define area solutions and ensure they are delivered on schedule • Manage roadmaps, project plans, customer communications and stakeholder engagements • Ensure project deliverables and software testing artifacts are well managed and approved per enterprise requirements • Support quarterly planning activities and partner with multiple stakeholders to set the agenda and drive project delivery • Publish recurring reports to provide visibility into delivery targets, upcoming milestones and project status • Identify dependencies, handoffs and impediments and proactively keep the team on track • Build strong working relationships with business customers and delivery partners Basic Qualifications • Bachelor’s Degree or military experience • At least 2 years of experience in project, process or product management • At least 2 years of experience with Excel or Google Sheets AND PowerPoint or Google Slides Preferred Qualifications • 2+ years project consulting experience in a client facing environment • Master’s degree • Project Management Professional (PMP), Lean, Agile, or Scrum Master (CSM) certification • 2+ years of experience in tracking & communication tools (Jira, Confluence, LumApps, Newsletters) • Experience in technology, software or business information systems • Experience in financial accounting or financial systems support At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Riverwoods, IL: $86,000 - $98,200 for Sr. Project Manager McLean, VA: $94,600 - $107,900 for Sr. Project Manager Plano, TX: $86,000 - $98,200 for Sr. Project Manager Wilmington, DE: $86,000 - $98,200 for Sr. Project Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Sr. Associate, Project Manager We are looking for a Sr. Associate, Project Manager to help expand our team’s delivery contributions to a new customer group. A successful candidate will be organized, detail-oriented, and truly excited about driving technology projects that enhance functional application and cloud data capabilities across the enterprise. You will work closely with multiple area leads to understand the needs of the business, craft an integrated plan, and drive the roadmap to ensure project initiatives and enterprise software solutions are delivered on schedule. The ideal candidate will be well managed, independent, and comfortable interacting with all levels of management to achieve results. This role will work directly with business customers, Agile teams, and executive sponsors in a dynamic high-impact environment. General Responsibilities • Partner with customer teams to define area solutions and ensure they are delivered on schedule • Manage roadmaps, project plans, customer communications and stakeholder engagements • Ensure project deliverables and software testing artifacts are well managed and approved per enterprise requirements • Support quarterly planning activities and partner with multiple stakeholders to set the agenda and drive project delivery • Publish recurring reports to provide visibility into delivery targets, upcoming milestones and project status • Identify dependencies, handoffs and impediments and proactively keep the team on track • Build strong working relationships with business customers and delivery partners Basic Qualifications • Bachelor’s Degree or military experience • At least 2 years of experience in project, process or product management • At least 2 years of experience with Excel or Google Sheets AND PowerPoint or Google Slides Preferred Qualifications • 2+ years project consulting experience in a client facing environment • Master’s degree • Project Management Professional (PMP), Lean, Agile, or Scrum Master (CSM) certification • 2+ years of experience in tracking & communication tools (Jira, Confluence, LumApps, Newsletters) • Experience in technology, software or business information systems • Experience in financial accounting or financial systems support At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Riverwoods, IL: $86,000 - $98,200 for Sr. Project Manager McLean, VA: $94,600 - $107,900 for Sr. Project Manager Plano, TX: $86,000 - $98,200 for Sr. Project Manager Wilmington, DE: $86,000 - $98,200 for Sr. Project Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 86,000.00 - 98,200.00 Annual Type Full-time