Informa Group Plc.

Plan and execute field marketing initiatives including event coordination, sales activation, and marketing campaign management to drive business results. | Bachelor's degree in Marketing or related field, 3-5 years marketing operations experience, proficiency with marketing automation and CRM tools, strong project management and communication skills. | Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our Irving, TX office. About the Role The Field Marketing Operations Manager plays a crucial role in bridging the gap between marketing strategy and execution, ensuring field marketing initiatives are effectively planned, promoted, and optimized across ICP. Key Responsibilities Event Coordination & Sales Activation: Assist in managing logistics, planning, and execution of regional events, trade shows, and customer engagement activities Design pre-event, during-event, and post-event sales activation strategies to maximize ROI Coordinate event-specific messaging and materials that enable meaningful sales conversations Develop event follow-up processes and tracking to ensure timely engagement with qualified leads Implement measurement frameworks to track event-driven pipeline and revenue impact Operational Efficiency & Technology Integration Own and drive innovation for all aspects of marketing campaign management to be aligned with overall marketing and sales objectives Develop and optimize marketing campaign processes to increase scale, drive efficiency and conversions through data-driven insights and integrated tech-stack, including developing nurture campaigns aligned to firm priorities for lead generation. Oversee the implementation and optimization of marketing automation tools and CRM systems for field marketing activities Performance & Leadership Lead cross-functional initiatives by establishing KPIs and driving business results. This includes but is not limited to partnering with sales teams, product marketing, and regional marketing managers to align field activities with business goals Mentor and support team members on field marketing best practices, account-based marketing, and sales alignment Generate regular reports on marketing activities, providing insights and recommendations to senior management. Qualifications Bachelor's degree in Marketing, Business Administration, or related field 3-5 years of experience in marketing operations or field marketing roles Proven track record in campaign management and marketing analytics Strong understanding of marketing automation platforms and CRM systems Familiarity with digital marketing best practices and measurement Orientation with event-based sales activation strategies and execution Excellent project management skills with ability to manage multiple initiatives simultaneously Data-driven mindset with experience in performance measurement and reporting Outstanding communication and interpersonal skills Experience working with distributed sales and marketing teams Desired Skills Experience with marketing automation platforms (Marketo, HubSpot, Eloqua) Knowledge of CRM systems (Salesforce, Microsoft Dynamics) Familiarity with project management methodologies Understanding of digital marketing channels and integration with field activities Proven success in event management and results tracking This position requires a strategic thinker with strong operational skills who can translate marketing vision into actionable field programs that drive business results, with particular emphasis on maximizing the sales impact of event investments. Additional Information The salary range for this position is $100k-$120k based on experience. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world This post will expire on 12/19/2025

Develop and maintain client relationships, meet sales targets, and manage sales pipeline for fashion events. | 5+ years of sales or business development experience in media, sponsorship, or B2B event sales, with proficiency in Salesforce and strong negotiation skills. | Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. Job Description This role is based in our NYC, Santa Monica or Chicago office. The Account Manager plays a critical role in driving customer retention and new business growth for our Fashion events. This individual contributor position is responsible for meeting and exceeding revenue targets by developing strong relationships with both new and existing customers. A key focus of this role is to ensure an exceptional customer experience throughout the sales cycle, fostering long-term loyalty and satisfaction. The Account Manager will be tasked with selling across multiple products and revenue streams, targeting a diverse customer base, from large key accounts to small and medium-sized independent businesses. This individual will work closely with the Head of Sales to implement the sales strategy, develop new business opportunities, and maximize revenue potential. The Account Manager will also support customer needs, negotiate effectively, and stay informed on market trends and industry developments to deliver tailored solutions for clients. Key Responsibilities: • Sell across multiple products and revenue streams, meeting and exceeding assigned monthly and edition sales quotas for the Fashion events. • Work assigned territory to strategically develop and nurture a robust pipeline of both retention opportunities and new business prospects to drive sustainable, long-term revenue growth and exceed monthly/edition quotas. • Implement pipeline management practices to maintain accurate forecasting models that provide leadership with real-time, data-driven insights for strategic business planning. • Demonstrate excellence in CRM utilization by documenting client interactions, opportunity progression, and market intelligence within Salesforce to enhance team collaboration and customer relationship management. • Consistently achieve and exceed weekly productivity KPIs focused on proactive lead generation, prospecting activities, client meetings conducted, and follow-up communications to maximize sales effectiveness. • Collaborate with the Head of Sales to develop and execute a sales strategy for assigned territory, including defining client touchpoints, creating customized sales presentations and packages, and capitalizing on market trends. • Proactively seek out new business opportunities by leveraging customer intelligence, attending industry events, and performing market analysis. • Skillfully negotiate contracts and agreements, addressing and proactively managing customer objections to close deals and maximize revenue. • Build and maintain strong relationships with key customers, ensuring a top-tier customer experience throughout the sales cycle. • Support market research and opportunity assessments to identify new revenue growth opportunities. • Stay updated on industry trends, product developments, and competitive events to ensure relevance in sales pitches and customer interactions. • Maintain accurate and up-to-date sales pipeline, activity, and customer data within Salesforce to track progress, forecast revenue, and ensure effective follow-up. • Work closely with the Head of Sales and relevant teams to monitor key customer accounts, floor placements, and sales progress. • Establish and maintain a strong industry presence through regular attendance at trade shows, events, and product presentations, staying informed on the latest industry trends and innovations. • Demonstrate thought leadership by actively participating in discussions and maintaining visibility in the fashion space. • Collaborate with internal teams, including marketing, operations, and event management, to ensure customer needs are met and sales goals are achieved. • Support team initiatives, share insights, and contribute to a positive, results-driven team culture. Qualifications • 5+ years of sales or business development experience in media, sponsorship, or B2B event sales. Events experience is a plus. • Strong ability to negotiate effectively, handle objections, and close deals with a consultative, value-based approach. • Demonstrated success in managing and closing high-level business in a fast-paced, target-driven environment. • Creative and analytical thinker, capable of developing tailored solutions for customers based on their needs and industry trends. • Ability to think strategically, manage client relationships, and identify new sales opportunities that drive long-term business growth. • Strong organizational skills with the ability to manage multiple priorities and maintain accountability for personal sales targets and team goals. • Ability to work autonomously, balancing individual responsibilities with team collaboration. • Proficient in MS Office (Word, Excel, PowerPoint) and CRM systems, specifically Salesforce, to manage sales activities, track customer information, and report on performance. • Motivated to continuously learn and stay informed about industry trends, products, and developments to remain competitive in the marketplace. • A team-oriented mindset with the ability to work closely with cross-functional teams to meet customer needs and contribute to company-wide sales objectives. • Willing and able to travel up to 30% of the time to meet clients, attend industry events, and build business relationships. Key Attributes: • High Energy – persistent and positive attitude throughout the sales cycles • Results Driven – thrives on competition and has a high commitment to exceeding targets • Resilient – uses challenges as motivation to improve performance • Entrepreneurial – takes ownership of sales territory like a business owner, identifying creative solutions and new opportunities Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world The salary range for this role is $80,750- $100,000 based on experience. This posting will automatically expire on December 19th, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Lead teams to produce trade shows and conferences, manage vendors and budgets, coordinate event logistics and creative elements, and ensure successful event execution. | Requires 4-6 years of trade show or event operations experience, strong organizational and interpersonal skills, budget management, and proficiency in Microsoft Office. | Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. Job Description This role is based in our Boulder, Irving or New York City office. What You’ll Get to Do as an Operations Manager Show your love of the game as the ultimate team player and captain. Participate in industrious and innovative teams to create premiere in-person events. Lead a team of dotted line reports to produce tradeshows, conferences, and extraordinary events Be a globetrotter! You will travel around the US and perhaps, the world, executing site selection and inspection trips and producing in-person trade events. Let your creative flare sparkle. Help develop overall look and feel of events and coordinate signage and graphic plans. Order graphics, manage and track the creative process and ensure accurate placement of graphics onsite. Create the story. Communicate the big picture and the smallest details to your contracted vendors (venues, general services contractors, A/V and IT providers, caterers, decorators) to build every component of the client experience. Crunch the numbers. Through research, cost analysis and negotiations determine the cost to support building the dream. The Operations Manager develops and manages the show production costs, tracks spending, identifies areas of cost savings, provides monthly forecasts, and pays applicable vendors. Sign on the dotted line. Request and review vendor contracts. Collaborate with legal and the Director of Operations and Procurement to ensure no detail of fine print is missed. Qualifications What We Expect You’ve Already Done Four-year degree or related work experience. 4 - 6 years of experience in trade show, conference and/or event operations required. Background in tradeshow / event / conference operations or with a general service contractor or convention facility. Demonstrated strong interpersonal. time management and organization skills with experience in overlapping deadlines and managing complex projects or events. Floor plan development and management. Proficient in Microsoft Office Suite with emphasis on Excel, Teams & Outlook. Prior experience working within and managing a budget. What Makes You Stand Out? (These are not requirements but show us how you shine!) High emotional IQ with an ability to stay calm under pressure Demonstrated ability to work within a team environment. Experience with both in-person and digital or hybrid events. Positive attitude, flexibility, and adaptability. Knowledge / proficiency in Adobe creative programs (InDesign, Photoshop, etc.). Prior experience with Map Your Show, a2z, EXPOCAD or similar platform. Prior experience in sponsorship fulfillment. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $68,000- $85,000 based on experience. This posting will automatically expire on December 30, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Lead and coordinate all aspects of trade show and event operations including team management, vendor coordination, budgeting, and onsite execution. | 4-6 years experience in trade show or event operations, strong organizational and interpersonal skills, budget management experience, and proficiency with Microsoft Office. | Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. Job Description This role is based in our Boulder, Irving or New York City office. What You’ll Get to Do as an Operations Manager • Show your love of the game as the ultimate team player and captain. Participate in industrious and innovative teams to create premiere in-person events. Lead a team of dotted line reports to produce tradeshows, conferences, and extraordinary events • Be a globetrotter! You will travel around the US and perhaps, the world, executing site selection and inspection trips and producing in-person trade events. • Let your creative flare sparkle. Help develop overall look and feel of events and coordinate signage and graphic plans. Order graphics, manage and track the creative process and ensure accurate placement of graphics onsite. • Create the story. Communicate the big picture and the smallest details to your contracted vendors (venues, general services contractors, A/V and IT providers, caterers, decorators) to build every component of the client experience. • Crunch the numbers. Through research, cost analysis and negotiations determine the cost to support building the dream. The Operations Manager develops and manages the show production costs, tracks spending, identifies areas of cost savings, provides monthly forecasts, and pays applicable vendors. • Sign on the dotted line. Request and review vendor contracts. Collaborate with legal and the Director of Operations and Procurement to ensure no detail of fine print is missed. Qualifications What We Expect You’ve Already Done • Four-year degree or related work experience. • 4 - 6 years of experience in trade show, conference and/or event operations required. • Background in tradeshow / event / conference operations or with a general service contractor or convention facility. • Demonstrated strong interpersonal. time management and organization skills with experience in overlapping deadlines and managing complex projects or events. • Floor plan development and management. • Proficient in Microsoft Office Suite with emphasis on Excel, Teams & Outlook. • Prior experience working within and managing a budget. What Makes You Stand Out? (These are not requirements but show us how you shine!) • High emotional IQ with an ability to stay calm under pressure • Demonstrated ability to work within a team environment. • Experience with both in-person and digital or hybrid events. • Positive attitude, flexibility, and adaptability. • Knowledge / proficiency in Adobe creative programs (InDesign, Photoshop, etc.). • Prior experience with Map Your Show, a2z, EXPOCAD or similar platform. • Prior experience in sponsorship fulfillment. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world The salary range for this role is $68,000- $85,000 based on experience. This posting will automatically expire on December 30, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Manage customer accounts, negotiate contracts, build relationships, and drive revenue growth through event and digital media sales. | Experience in B2B/B2C sales, especially in conference events or digital media, with a proven track record of exceeding sales targets. | We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. The AI Summit Series is the world’s leading event series dedicated to advancing artificial intelligence in business. From FTSE and Fortune 500 companies to cutting-edge start-ups, we bring together the brightest minds in AI to explore, innovate, and shape the future of technology. For over a decade, across our international series, we've been transforming theoretical discussions into tangible, profitable business outcomes. You can find us in Singapore, London, Las Vegas, Cape Town and New York. This is where commercial AI comes to life. Job Description This role is based in our New York office. Job Summary Are you ready to take your sales expertise to the next level in the exciting world of AI innovation? At The AI Summit Series, you'll grow and expand sales by connecting businesses with transformative live events and our expanding portfolio of digital solutions. You'll work closely with a diverse range of customers in the AI space, understanding their short- and long-term goals and ensuring we exceed their expectations across both in-person and digital touchpoints. Your Responsibilities & Accountability • Be the go-to expert: Manage full customer accounts, negotiate contracts, and ensure win-win agreements that drive success across our event and digital offerings. • Build lasting relationships: Foster strong connections with customers, serving as their trusted advisor for all event and digital media needs. • Drive growth: Take the lead in growing and expanding our reach across multiple platforms through upselling, cross-selling, and bringing in new business. • Hit targets: Achieve—and exceed—your revenue goals for both event sponsorships and digital media sales through a proactive approach to inbound inquiries and self-generated leads. • Customize solutions: Position our integrated event and digital media packages as the perfect solution by understanding customer challenges and goals. • Provide insights: Deliver accurate forecasts, performance metrics, and strategic updates to stakeholders, identifying both risks and opportunities across all revenue streams. • Keep projects on track: Ensure customer goals align seamlessly with company objectives through effective project management. What You'll Deliver • Consistent sales/revenue through expert account management across both event and digital media offerings. • Clear customer account strategies with measurable success metrics for integrated campaigns. • Reliable sales forecasts and performance metrics for all product lines. • Effective customer retention and acquisition strategies spanning our complete portfolio. • Productivity improvements and enhanced quality in deliverables. • New business leads and timely renewal discussions for existing accounts. Your Day-to-Day • Manage multiple accounts confidently, meeting deadlines and delivering outstanding service across event sponsorships and digital media placements. • Maintain accurate CRM records for all interactions, transactions, and account plans. • Build your professional presence through social selling and active participation on key platforms. • Collaborate with colleagues to stay current on our offerings and market trends. • Stay informed about industry conditions and competitors' products. • Attend key industry and competitor events to maintain a competitive edge. Qualifications Qualifications • Sales expertise: Experience in Conference Events or Exhibitions with strong experience in curated meetings/VIP Meetings. Digital media sales experience is highly desirable as we continue to expand our digital offerings. • Multi-platform selling: Experience selling integrated solutions that combine live events with digital media components (content marketing, digital advertising, webinars, etc.). • Proven success: A strong track record as a top performer in solutions-based B2B or B2C sales across both traditional and digital channels. • Team collaboration: Ability to thrive in a collaborative sales environment and contribute to team goals. • Networking skills: Established connections in one or more relevant sectors. • Strategic vision: Ability to identify new revenue opportunities and maximize the potential of our products across all platforms. • Digital fluency: Understanding of digital media metrics, performance marketing, and how to articulate value propositions for online offerings. If you're passionate about sales and ready to help industry leaders shape the future of AI through both world-class events and cutting-edge digital solutions, we want to hear from you. Join us and be part of a global community where innovation thrives! Additional Information The pay range for this role is $75k-$85k based on experience plus commission We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here. This post will expire on 12/19/2025

Manage and deliver client content marketing projects including e-books, promoted stories, and surveys while serving as the primary client contact and collaborating with internal teams and freelancers. | 1-2 years experience in project management, editing, or content creation with strong client-facing skills and a baseline understanding of content marketing. | Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTargetInforma TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover. Job DescriptionThis role is based in Washington, DC office. As an Associate Content Strategist, you will be responsible for helping clients achieve their marketing goals by developing compelling, valuable content. You will work closely with your team to service clients' content marketing programs, with a specific focus on products such as playbooks, promoted stories, surveys, licensed content, and more. This is a very "boots on the ground" role that is foundational to studioID's content offerings. It is primarily focused on project management and production, but leaves ample opportunity for you to hone your strategic chops and expand your knowledge of content marketing. Associate Content Strategists should have a keen eye for organization and be comfortable in a client-facing role. You will serve as the primary success owner for assigned customer projects but will also collaborate with the content team to help service larger client partnerships and campaigns. The Associate Content Strategist role is a great launching pad for a career in content marketing at studioID. What you'll do: Own the successful production and delivery of content products (e-books, promoted stories, surveys, licensed content, etc) Project manage production timelines across all assigned projects Organize and run project kickoff calls with clients Act as the designated point of contact for clients, responding to and managing client requests Oversee and assist with original content pitching Edit written content assets for style, clarity, tone, relevance to client goals Oversee licensed content curation Collaborate closely with your co-strategists, program team, and content director to manage client expectations and resolve escalated client issues Manage and collaborate with freelance writers and editors Oversee client lead reports QualificationsWhat you can bring to the table: 1-2 years of experience in project management, editing, or content creation; agency, marketing organization, or newsroom experience preferred Strong project management skills Ability to manage multiple projects, multitask, and work within tight deadlines Comfort within a very client-facing role Baseline understanding of content marketing, with an interest in building expertise Work well on a team but also be able to take ownership of independent projects Growth mindset and a positive attitude Additional Information TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $55,000- $70,000 based on experience. This posting will expire on 12/ 31/2025

Manage and deliver multiple life sciences events including planning, budgeting, supplier coordination, customer journey design, onsite execution, and post-event improvements. | Experience managing B2B/B2C events, working with cross-functional teams, international conference delivery, budgeting, strong communication, and customer service skills. | We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Job Description This role is based in our 20 School St, Boston, MA 02108, USA office. An exciting opportunity has arisen for an experienced Operations Manager to join the operations team within the Life Sciences division at Informa Connect The role will report directly to the Director of Operations in Life Sciences. Joining a growing team, you will support and manage the delivery of up to 8 events within the Life Sciences portfolio. You will also support the Director of Operations on strategic projects such as venue and supplier procurement and team processes. The environment is busy and challenging and you have to be able to work on multiple events ensuring consistency in delivery. The Operations Manager will manage their own events with clear and concise communication on the delivery of the events to all stakeholders across each department. The position is best-suited to a creative, self-motivated and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the Life Sciences events community. Informa Connect, has a clear vision and focus, delivering premium, leader events globally serving the audience needs whilst exceeding their expectations. The job is based in Boston with travel across the USA and Internationally as needed. Position will be expected to be in person in the Boston office in downtown crossing 2-3 times per week. KEY RESPONSIBILITIES Create (10%) • Create and manage the project plans for your assigned events, with clarity of expectations and deadlines for all stakeholders within the Portfolio. • Responsible for timely, accurate budgeting and forecasting of event costs within the portfolio whilst leveraging procurement partnerships delivering cost savings which may be reinvested. • Detailed structure to the full event planning process, with clear project timelines and milestones and management responsibility for the delivery and success of the events. • Lead and shape the look and feel of the event with the Operations Director standardising the operations delivery model to enable creative and innovative solutions in delivery and identify commercial opportunities. Design (20%) • Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio. • Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set Life Sciences apart from its competitors. • Experience in delivering conferences and exhibitions with strong customer and supplier management is essential. • Design innovative space and features for the large conferences. Work with creative design partners to standardise and deliver exceptional stage sets and signage that will set the standard. • Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors. Deliver (60%) • Lead, manage, deliver and own your events from conception to onsite delivery including working with Procurement to identify suppliers and services as required. To include fully managing the Venue, AV, Registration, decorating contractors and all other suppliers for the event, always negotiating on cost. • Be the operational contact for all Sponsors and Exhibitors including putting together detailed online exhibition manuals and updating exhibition floorplans as well as building virtual booths on online event platforms • Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions. • Strong relationships with Sales to provide clear guidance on the commercial opportunities at the events. • Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding and identify social networking. • Accountable for all Health and Safety pre and onsite for the events in line with Informa policies • Help to embed sustainability into every event in line with Informa’s FasterForward approach • Organize debriefs post event, to continuously improve the events, and cascade to the operations teams setting future expectations. Celebrate the successes and develop resolutions for challenges experienced. OTHER (10%) • Performs other duties as needed • Attend training as suggested by Manager • Opportunity to line manage and train a junior Operations co-ordinator where necessary Qualifications • Proven experience managing world class events in the B2B or B2C space. • Previously worked closely with product, marketing, commercial, sales and finance departments. • Proven experience in working on international conferences and exhibition delivery • Experience in managing event project teams and working with internal stakeholders and external partners • Strong communication skills, with the ability to flex as appropriate and build strong relationships • Experience of developing and delivering new ideas and processes • Cost management, forecasting and budgeting across multiple events and business plans • Experience in working on multiple USA events as a team and individually to time and budget • Exceptional customer services skills especially with high level stakeholders (speakers and Sponsors) Candidate Competencies: • Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better • Ideas generated, able to bring ideas to the table with confidence and deliver them through. • Charismatic and passionate, able to inspire others • Determined and driven – happy to break through barriers and challenge the status quo • Naturally operate within the values of the organisation acting with integrity to achieve organisational goals. • Proactively manage all aspects of the event, someone who is happy getting their hands dirty and takes time to listen to our customers always looking to exceed expectations. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world The salary range for this role is $65,000- $75,000 based on experience. This posting will automatically expire on 23rd September, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Lead and grow academic journal portfolios through strategic planning, partnership building, and market expertise while ensuring operational excellence and revenue growth. | Experience in scholarly publishing, commercial and strategic planning skills, strong relationship management, communication abilities, and for senior roles, leadership with P&L oversight and mentoring. | Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. Job Description Taylor & Francis publishes more than 2,700 peer-reviewed academic journals globally, with an established and growing list of Humanities and Social Sciences (HSS) titles. We currently have a range of opportunities at Publisher and Senior Publisher level for experienced and conscientious colleagues to join our journals editorial team. There are roles available across the following subject areas, if you have a particular preference please indicate this within your application: social sciences, behavioural science and education, politics economics and societies. Publisher: As a Publisher at Taylor & Francis, you will lead and grow a portfolio of academic journals, driving commercial success through strategic development plans that enhance quality and profitability. You'll build and maintain valuable partnerships with academic societies and journal editors, represent our brand at conferences, and leverage your market expertise to identify growth opportunities. Working collaboratively across departments, you'll ensure operational excellence while commissioning new content that meets revenue targets and strengthens Taylor & Francis's position as a leader in academic publishing. Senior Publisher: As a Senior Publisher you will lead and grow a portfolio of academic journals with significant autonomy, creating innovative strategic development plans that drive quality, growth, and profitability. You'll oversee P&Ls with minimal supervision while building strong, long-lasting partnerships with academic societies and attracting key opinion leaders as journal editors. Your expertise will position you as a recognized publishing expert within your field, representing Taylor & Francis confidently at conferences and editorial board meetings. Beyond managing your own portfolio, you'll mentor less experienced colleagues, champion continuous improvement of policies and processes, and support executive leadership—all while maximizing business opportunities through your deep market knowledge and strong commercial acumen. What you will be doing: Publisher/Senior Publisher • Lead and grow a portfolio of academic journals, developing strategic plans that drive quality, growth, and profitability while meeting or exceeding revenue and article volume targets • Build and maintain strategic partnerships with academic societies, journal editors, and academic communities, representing Taylor & Francis at conferences and editorial board meetings • Demonstrate market expertise by maintaining thorough knowledge of industry trends and competitor activity to inform journal development decisions and optimize publishing processes In addition the Senior Publisher role will: • Create innovative development strategies with significant autonomy, overseeing P&Ls with minimal supervision while mentoring less experienced colleagues and supporting executive leadership • Position yourself as a recognized publishing expert within your field, attracting key opinion leaders as editors and taking a leading role at industry events while championing continuous improvement of policies and processes Qualifications What we are looking for: Publisher & Senior Publisher • Experience in scholarly publishing with knowledge of best practices, publication ethics, funder mandates, and industry trends • Commercial acumen with ability to analyze market opportunities and develop strategic plans that drive portfolio growth • Strong relationship-building skills to develop networks within academic communities and maintain partnerships with external stakeholders • Excellent communication and presentation skills with the confidence to represent Taylor & Francis at conferences and editorial board meetings • Analytical thinking with the ability to develop logical responses to challenges and make sound decisions that deliver customer and commercial value Senior Publisher • Proven track record of successfully managing high-performing academic journals with minimal supervision and the ability to mentor less experienced colleagues • Demonstrated leadership in becoming a recognized publishing expert within your field, with the ability to attract key opinion leaders as editors and take leading roles at industry events • Advanced P&L management experience with the ability to work autonomously while supporting executive leadership and driving continuous improvement of policies and processes Additional Information Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Philadelphia, New York or Boca Raton offices to ensure that as a balanced worker they can make it to our office location to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. Closing Date: Applications will close on 19th September 2025 What we offer in return: • Annual salary range: $75k-$100k (inclusive of Publisher to Senior Publisher salary range) • An excellent work/life balance with a fantastic, flexible working culture. • 15 days paid vacation • 10 paid sick days • 2 Paid floating holidays + paid day off for your birthday each year • 3 additional discretionary days off during the holiday season at the end of the year • 4 paid volunteering days each year • Up to 8 weeks of paid parental leave • Paid leave for significant life events; i.e. moving or wedding • Medical, vision, dental, and other voluntary benefits • 401(k) + employer match • Seasonal social and charitable events Being Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/ We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/

Manage full event registration lifecycle and attendee support operations for medical-aesthetic conferences, ensuring data integrity, customer satisfaction, and alignment with revenue goals. | 3-5 years event registration or customer service management experience, proficiency with registration platforms like Stova, CRM skills, strong communication, and ability to meet deadlines. | We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Job Description This role can be based in our Georgia, NYC, or Chicago Office As the Registration and Customer Service Manager, you will oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. In this role, you will partner with cross-functional teams, driving a seamless attendee experience while meeting revenue, data-quality, and service-level goals. Registration • Lead the full registration cycle —from initial build to post-event closeout—managing timelines, updates, and data integrity. • Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management. • Design user-focused registration pages that maximize completion rates and minimize drop-off. • Develop and track project schedules/budgets; align internal stakeholders and external vendors to hit timeline and budget targets. • Coordinate onsite registration operations— equipment, supplies, badge printing—and supervise temporary staff to keep average check-in times within service-level targets. • Partner with Finance and Marketing to align pricing strategy, data priorities, and automated attendee communications (confirmations, reminders, “know before you go,” etc.). • Analyze registration data and trends to recommend real-time optimizations and future-event improvements. • Create training manuals and FAQs and deliver registration-specific training to internal teams and onsite temps. Customer Service • Provide expert-level attendee support across phone, chat, and email; troubleshoot payment, refund, credential, and access issues. • Maintain shared event inboxes to ensure timely, accurate, and brand-consistent responses. • Monitor service metrics (response time, resolution rate, customer satisfaction), report trends, and drive continuous-improvement initiatives. • Oversee processing of payments, refunds, and reimbursements in accordance with event policies. • Report service trends to leadership and collaborate on customer-experience initiatives. Qualifications • Bachelor’s degree (preferred) • 3–5 years’ experience in event registration or customer-service management • Hands-on expertise with Stova (or similar large-scale reg platform) • CRM and database proficiency • Excellent written/verbal communication and cross-functional collaboration skills • Sound analytical, problem-solving, and recommendation skills. • Proven track record meeting tight deadlines and service-level goals Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world The salary range for this role is $75,000- $83,000 based on experience. This posting will automatically expire on 9/22/2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Lead and manage all operational aspects of large-scale events including logistics, budgeting, supplier relations, event setup, and compliance to deliver events on time and on budget. | 3-5 years event or operational management experience, college/university degree in relevant field, proficiency in Microsoft Office, availability for travel and event dates, and preferred experience with Illustrator, Salesforce, and logistics. | We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. FAN EXPO HQ is the largest pop-culture event producer in world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comics & Entertainment Expo, FAN EXPO Vancouver, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Philadelphia, FAN EXPO Cleveland, FAN EXPO Portland, VidCon, and more. FAN EXPO HQ is a division of Informa, the world's leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content. Ready to embark on a new and exciting adventure? Read on. Job Description This position is based in the NYC, Chicago or Orlando office. At FAN EXPO HQ, we turn fandom into unforgettable experiences-and none of it happens without flawless execution. As Event Operations Manager, you're the behind-the-scenes hero making sure every booth, banner, badge, and supplier shows up on time, on budget, and ready to wow. You'll lead operations for our biggest events, managing logistics, suppliers, venues, floorplans, and move-in/out like a boss. You're part strategist, part fixer, and full-time fan of making chaos look effortless. If you thrive on fast-paced events, love a good checklist, and know your way around a show floor, this is your moment. Responsibilities: • Lead operations for flagship events as assigned • Plan and organize all logistical aspects of each event • Assume fiscal responsibility: cost management responsibility of Operational budget Lines as assigned • Assume direct responsibility for negotiations and partnership management of Key Operational suppliers as assigned • Deliver events on-time and on-budget and to seek to continuously improve event delivery and creativity • Co-handle relationships and negotiate partnerships and costs with facilities and outside suppliers including AV, general services, cleaning, F & B, staffing agencies, signage, registration, security, decorators and contractors • Act as the liaison between the sales team and show management regarding floor plans, room layouts and booth regulations. Responsible for obtaining necessary approvals from relevant authorities • Control exhibitor/ sponsor communications and services as it relates to the operational details of the event • Oversee event move in/move out logistics, event set up, staffing • Ensure health and safety compliance on-site and within the office • Lead show and office supplies and assets onsite, in warehouse and with third party storage • Work on operational budgets, YOY proposal analysis, invoice review and reconciliation • Oversee the maintenance and growth of our registration process, ticketing, and badges • Oversee operational website updates and efficiency • Maintain good knowledge of contractors and venues to evaluate the services, facilities and best practices that are available within the industry • Collaborate with other departments including sales, sponsorship and marketing teams to ensure all processes are efficient and effective as possible, suggesting new processes where necessary • Work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership • Manage the effectiveness of office operations • Assist with diverse range of tasks throughout portfolio and office Qualifications Skills: • Highly organized and detail-oriented • Strong time management skills and adaptable to constantly changing priorities • Ability to work under pressure, balance workload and meet tight deadlines • Critical thinker who can make suggestions for improving event and process • Strong verbal and written communications skills • Positive attitude, strong work ethic and team player Qualifications • College or University degree in Event Management, Business Management or Project Management • 3 - 5 years of operational and/or event management experience • Experience with Illustrator and floor planning considered an asset • Experience with Salesforce and/or other CRM platforms considered an asset • Logistics experience considered an asset • Proficient in Microsoft Office applications • Must be available to work evenings and weekends during event dates • Travel 4-5 events per year within Canada and US. Valid passport is mandatory Additional Information We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world The salary range for this role is $61,625 - $75,000 based on experience. This posting will automatically expire on September 15, 2025. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.