Infopro Learning

Serve as a trusted advisor to enterprise clients, translating business needs into learning strategies, ensuring delivery excellence, and driving account growth. | Over 10 years of experience in Learning & Development, instructional design, and account management, with strong client relationship skills and ability to influence learning strategy. | Client Success Director (Learning Strategy & Experience Design) • Position: Full-time employee • Location: Remote, with travel • Open to: US -based candidates only We are seeking a client-centered learning practitioner who combines hands-on Learning Experience Design expertise with enterprise account leadership. If you are an experienced Learning Experience Architect or Senior Instructional Designer who thrives in front of clients, can translate business needs into learning solutions, and is ready to step into a strategic client-facing role, this position offers the ideal blend of design craft, consulting, and relationship leadership. About the Role As a Client Success Director, you will serve as a trusted advisor to our enterprise clients, ensuring they receive exceptional service while identifying opportunities to deepen and expand partnerships. Unlike traditional account roles, this position values a practitioner’s mindset: someone who understands learning strategy, solution design, and modern learning modalities, and can guide clients toward high-impact learning outcomes. You’ll shape learning roadmaps, participate in solutioning conversations, and ensure delivery excellence across complex engagements, all while championing client goals and long-term growth. What You’ll Do Client Leadership • Serve as the primary point of contact, ensuring an exceptional and seamless client experience. • Build trusted, long-term relationships with senior learning, HR, and business stakeholders. • Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact. Learning Strategy & Solutioning • Translate client business needs into learning strategies, experience architectures, and solution recommendations. • Participate in early-stage solutioning sessions, scoping conversations, and design workshops. • Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning). • Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices. Account Growth & Governance • Drive expansion through consultative upselling, cross-selling, and proactive account planning. • Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met. • Partner with leadership to protect revenue, support profitability, and maintain long-term account health. • Negotiate service agreements and oversee reporting, analytics, and performance tracking. What You Bring • 10+ years of combined experience across Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management. • Demonstrated ability to advise and influence clients on learning strategy, experience design, and solution approaches. • Proven success growing enterprise accounts through strategic planning and consultative engagement. • Strong relationship-building, communication, and executive presence skills. • Ability to interpret data and performance insights to steer client recommendations. • Experience collaborating with cross-functional teams across design, delivery, operations, and analytics. • Bachelor’s degree required. Why This Role Stands Out This role keeps you close to the craft of learning strategy and experience design while expanding your impact at a strategic, client-facing level. You’ll shape learning solutions, guide client decision-making, and influence enterprise learning ecosystems while partnering closely with design and delivery teams. Ready to Make a Strategic Impact? If you’re energized by blending learning expertise with client leadership, we’d love to connect. Apply today to help shape meaningful learning experiences and build lasting client partnerships.

Manage logistics, vendors, participants, and support for US-based training events ensuring flawless execution. | Experience managing complex events, strong coordination and communication skills, ability to multitask, and bilingual proficiency in English and Spanish. | Training Event Manager – Contract | Remote | English/Spanish | Open to US-based Candidates Only Key Details • Contract: Full-time, 40 hours/week • Location: Remote (US-based candidates only) | Must be willing to work US Eastern working hours • Languages: English and Spanish • Start Date: October, 2025 Why This Role Matters Step into a fast-paced, high-impact role where you’ll own the smooth execution of global training events. From scheduling sessions to managing vendors and participants, you’ll be the linchpin that ensures every training runs flawlessly. This is your chance to make a visible difference, connect across teams, and keep operations running seamlessly. What You’ll Be Doing • Manage session logistics: invitations, waitlists, attendance tracking, materials upload, calendar invites • Coordinate facilitators, vendors, and breakout rooms to ensure flawless delivery • Handle participant inquiries, LMS troubleshooting, Teams support, and SharePoint documentation • Maintain a 24-hour SLA response, generate completion reports, and manage certificates Requirements What You’ll Bring • Strong coordination skills and experience managing complex events or programs • A team-player mindset with excellent communication across vendors, facilitators, and participants • Ability to handle multiple priorities and solve problems proactively • Bilingual proficiency in English and Spanish Why You’ll Love It • High visibility: You’ll be the go-to person ensuring every event runs perfectly • Impactful work: Directly support learners and facilitators, keeping programs on track • Dynamic environment: No two days are the same — stay engaged and challenged while honing your event management expertise If you thrive on coordination, enjoy collaborating with diverse teams, and love seeing a plan come together flawlessly, this role is for you. Highlights Drive flawless execution of US-based training events, managing logistics, vendors, and participants, while using your bilingual skills to ensure smooth delivery full-time.

Manage educational and training programs with third-party partners, coordinate scheduling, support program lifecycle, maintain partner relationships, and ensure quality delivery. | 3-5 years project management in Learning & Development, experience managing educational programs with third-party partners, LMS experience preferred, strong communication and customer service skills. | We are seeking two experienced Education Services Program Managers to join our extended team as individual contributors. This role involves managing educational and training programs, maintaining strategic partner relationships, and ensuring seamless program delivery through third-party partners. The successful candidates will work remotely from India while functionally reporting to the management and administratively to Infopro's Project Manager. ――――――――――――――――――――――――――――――――――――――――――――――――――――――― KEY RESPONSIBILITIES Program Management: • Manage both existing and new educational/training programs involving third-party delivery partners • Coordinate scheduling of classes and events across multiple stakeholders • Provide course and learner administration as directed by program requirements • Support program lifecycle management from inception to delivery Partner Relationship Management: • Build and maintain relationships with external training partners who resell or customize VMware training content • Coordinate with partner organizations to ensure program alignment and quality delivery • Work cross-functionally to support various leaders and stakeholders Customer Support & Administration: • Provide exemplary customer support via email and occasional phone calls • Handle learner administration and course management activities • Ensure smooth communication flow between all parties involved Content & Curriculum Support: • Work with curriculum teams to align program educational goals • Support e-learning content development initiatives • Ensure SCORM 1.2 compliance and standards adherence Requirements REQUIRED QUALIFICATIONS Experience: • 3-5 years minimum experience in project management, preferably within Learning & Development domain • Proven experience in managing educational or training programs with third-party delivery partners • 2+ years’ hands-on experience with Learning Management Systems, preferably Cornerstone OnDemand (Nice to Have) • Experience with e-learning content development and SCORM 1.2 standards (Nice to Have) Technical Skills: · Proficiency in MS Office Suite • Understanding of LMS administration (nice to have) • Knowledge of how educational content is structured and delivered Business Acumen: • Understanding of education business operations, including revenue models and training delivery lifecycle • Commercial experience in the education/training sector preferred Soft Skills: • Strong communication and cross-functional coordination abilities • Ability to work across multiple teams and stakeholders · Excellent customer service orientation • Self-motivated individual contributor capable of working independently PREFERRED QUALIFICATIONS • VMware product knowledge (Nice to Have) • Experience with curriculum and content development • Previous experience working with global teams across time zone BENEFITS · Remote working flexibility • Opportunity to work with leading technology organization · Professional development opportunities Highlights Manage global corporate training programs. Partner with vendors, support learners, and drive enterprise learning success.

Manage logistics and coordination for global training events including scheduling, vendor and facilitator coordination, participant support, and reporting. | Experience managing complex events or programs, strong coordination and communication skills, ability to multitask and solve problems, and bilingual proficiency in English and Spanish. | Training Event Manager - Contract | Remote | English/Spanish | Open to US-based Candidates Only Key Details • Contract: Full-time, 40 hours/week • Location: Remote (US-based candidates only) | Must be willing to work US Eastern working hours • Languages: English and Spanish • Start Date: October, 2025 Why This Role Matters Step into a fast-paced, high-impact role where you'll own the smooth execution of global training events. From scheduling sessions to managing vendors and participants, you'll be the linchpin that ensures every training runs flawlessly. This is your chance to make a visible difference, connect across teams, and keep operations running seamlessly. What You'll Be Doing • Manage session logistics: invitations, waitlists, attendance tracking, materials upload, calendar invites • Coordinate facilitators, vendors, and breakout rooms to ensure flawless delivery • Handle participant inquiries, LMS troubleshooting, Teams support, and SharePoint documentation • Maintain a 24-hour SLA response, generate completion reports, and manage certificates What You'll Bring • Strong coordination skills and experience managing complex events or programs • A team-player mindset with excellent communication across vendors, facilitators, and participants • Ability to handle multiple priorities and solve problems proactively • Bilingual proficiency in English and Spanish Why You'll Love It • High visibility: You'll be the go-to person ensuring every event runs perfectly • Impactful work: Directly support learners and facilitators, keeping programs on track • Dynamic environment: No two days are the same - stay engaged and challenged while honing your event management expertise If you thrive on coordination, enjoy collaborating with diverse teams, and love seeing a plan come together flawlessly, this role is for you.