Independence Pet Group

Investigate, evaluate, and settle pet insurance claims by verifying coverage and compensation amounts. | Requires 1 year veterinary clinic experience, Associate's degree or equivalent, and an Adjusters license or ability to obtain it within 90 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: FIGO is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount. Job Location: Remote- USA Main Responsibilities: • Works closely with veterinary hospitals, and policyholders to evaluate and review a pet's medical history to determine a baseline of health. • Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Performs other duties and responsibilities as assigned. Basic Qualifications: • 1 year relevant experience working in a veterinary clinic • Education: Must meet one of the following requirements: • Associate's Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or • Certified Veterinary Technician (CVT) • Registered Veterinary Technician (RVT) • Licenses/Certifications • Must have and maintain Adjusters license or must obtain within 90 days of hire • Only United States residents will be considered for this role Expected Hours of Work: • This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director #li-Remote #FIGO All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Assist customers with product information, resolve inquiries and complaints, maintain compliance, and support sales and retention efforts. | 2 years of sales or customer service experience and possession or ability to obtain a Property & Casualty License within 45 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. • PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought-after benefit in a way that’s painless and worry-free – a truly one-of-a-kind approach to pet insurance. Job Summary PetPartners is seeking an Insurance Agent-Sales who will report to the Supervisor, Customer Service. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Main Responsibilities • Responds to internal and external inquiries within stated service level agreements. • Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines. • Analyzes, researches, and resolves problems and discrepancies for member accounts. • Maintains product knowledge, and awareness of customer services policies, and/or store policies. • Maintains understanding of federal and state regulations to include compliance. • Participates in solution innovation, sales, and retention efforts with current and new clients. • Performs other duties and responsibilities as assigned. Qualifications • 2 years of Sales, customer service, call center, or relevant experience • Must have and maintain Property & Casualty License, or must obtain within 45 days of hire #IPG All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Lead partner and internal communications and training strategies while driving operational improvements and collaborating cross-functionally to define solution requirements. | 7+ years leadership experience in communications or relevant field, strong project management and analytical skills, strategic mindset, and ability to lead cross-functional teams. | Manager, Communication & Partner Training Remote United States; Ohio Full time Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. Job Summary: The Manager, Communication & Partner Training– Pets Best will own partner communications, partner communications and internal communications while driving continuous operational improvements to these processes. This will include aspects of solutions architecture and business analysis by researching and identifying new functionality and capabilities for Pets Best to define new solution requirements as needed. The role requires strong insurance background, communication skills, process & project management experience, coupled with strong analytical and influencing skills to coalesce cross-functional alignment. The role will be the liaison with the business, Technology and cross-functional teams to execute on the communication strategy and plan. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Main Responsibilities: • Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training. • Develop and execute partner training strategy. • Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts. • Lead projects to improve foundational partner interactions. • Partner with leadership and key stakeholders to develop Internal communication strategy and plan. • Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts. • Perform other duties and/or special projects as assigned Basic Qualifications: • Bachelors Degree in Communications or relevant field • 7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives • Track record in leading growth • Demonstrable experience designing and implementing successful personalized education programs • Strong leadership skills and ability to motivate and partner with cross-functional teams  Preferred Qualifications: • Strong leadership skills and ability to motivate and partner with cross-functional teams • Excellent communications skills • Strong analytical and project management skills • Strategic mindset, with ability to make difficult decisions • Experience in pet industry is a strong asset #li-Remote #Pets Best All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)