Independence Pet Group

Lead enterprise-wide operational strategies, partner with stakeholders, and oversee vendor performance to enhance efficiency and service quality. | Requires 10+ years in insurance operations or enterprise transformation, with expertise in regulatory environments, vendor management, and change management, plus Lean Six Sigma certification. | Job Description: • Execute enterprise-wide operational strategies to improve efficiency, scalability, and service quality across customer service, telephony, claims, and product implementation functions. • Partner with internal stakeholders to ensure the consistent use of approved vendors and technologies that align with organizational standards and regulatory obligations. • Drive automation and process optimization to enhance claims lifecycle efficiency, customer experience, and overall productivity. • Provide strategic oversight and guidance in the review of product development initiatives to ensure administrative efficiency, operational scalability, and long-term sustainability from design through administration. • Lead structured change management programs to ensure adoption of new systems, workflows, and operational models. • Build and maintain governance frameworks to ensure initiatives are aligned with corporate strategy, budget, and compliance requirements. • Act as a senior liaison between business, technology, and vendor teams to ensure cohesive delivery of transformation initiatives. • Oversee performance and strategic integration of key vendors supporting customer service, telephony, claims, and product administration functions. • Collaborate with IT and procurement teams to evaluate, implement, and monitor vendor solutions to achieve operational excellence and cost efficiency. • Ensure all operational processes and technologies meet U.S. and Canadian insurance regulatory standards. • Collaborate closely with Compliance and Legal teams to maintain proper controls, documentation, and audit readiness across all initiatives. • Provide strong, inclusive leadership to project and operational teams across multiple business units and geographies. • Champion a culture of continuous improvement, collaboration, and data-driven decision-making. Requirements: • Bachelor’s degree in Business Administration, Operations, or related field • 10+ years of progressive experience in insurance operations, strategic transformation, or enterprise program management. • Strong knowledge of U.S. and Canadian insurance regulatory environments, particularly relating to claims operations, product distribution, and telephony requirements. • Proven success leading large-scale operational or technology transformation initiatives. • Demonstrated experience with P&L oversight, budget development, and financial accountability, ensuring that operational initiatives deliver measurable efficiency, cost control, and return on investment. • Lean Six Sigma certification accompanied by demonstrated expertise in organizational change management, with the ability to apply structured methodologies to drive process improvement and sustainable transformation initiatives. • Exceptional leadership, communication, and stakeholder management skills. • Demonstrated ability to manage vendor ecosystems and drive measurable efficiency outcomes. Benefits: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Lead enterprise-wide projects, develop stakeholder strategies, and ensure project delivery within scope, time, and budget. | Requires 8+ years of project management experience, stakeholder management skills, and relevant certifications, with a preference for experience in regulated industries. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. IPH is seeking a Senior Project Manager, to report to the IPH Chief of Staff while working directly with project sponsors and leads. The Senior Project Manager, will help build out the newly established Enterprise PMO and lead the planning, implementation, and tracking of several priority enterprise-wide business projects which will shape the future of our company. This role requires a strong sense of accountability, adaptability, and the ability to handle and prioritize several projects simultaneously. This is a unique opportunity to shape the PMO and influence enterprise strategy in a fast-growing , fast-paced organization. Responsibilities • Engages with internal and external stakeholders. • Prepares communication materials, business cases, funding requests, and presentations to gain acceptance for strategic plans from stakeholders. • Ensures projects are delivered on time, within scope, and within budget. • Builds and maintains key strategic relationships within various areas, including but not limited to operating companies and transversal functions to ensure alignment with overall strategic plans. • Leads the development and implementation of stakeholder engagement, change management, and communication strategies. • Organizes project teams, assigns individual responsibilities, develops project schedules, and determines resource requirements. • Integrates vendor tasks into project plans, tracks, and reviews vendor deliverables. • Performs project risk management. • Performs other duties and responsibilities as assigned. Qualifications • Bachelor’s Degree or equivalent work experience (one-year relevant experience is equivalent to one-year college). • 8+ years of project management experience, including enterprise-level initiatives. • PMI Project Management Professional (PMP), Six-Sigma Green Belt or above, and/or Prosci Certified Change Practitioner preferred. • Prior experience in working in a global and/or consulting environment a plus. Experience in insurance or regulated industries also a plus. • Exceptional written and verbal communication skills. • Strong problem-solving mindset, with the ability to anticipate needs and proactively address challenges. • Strong interpersonal skills, with the ability to build trust and rapport with stakeholders at all levels and influence without authority. • High emotional intelligence (EQ), adaptability, and the ability to work independently under pressure. • Comfort with ambiguity and able to develop creative, practical solutions that are fit-for-purpose. • Proficiency in Microsoft Office (Word, Excel, PowerPoint), and collaboration tools such as Teams and SharePoint. All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Investigate, evaluate, and settle pet insurance claims by verifying coverage and compensation amounts. | Requires 1 year veterinary clinic experience, Associate's degree or equivalent, and an Adjusters license or ability to obtain it within 90 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: FIGO is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount. Job Location: Remote- USA Main Responsibilities: • Works closely with veterinary hospitals, and policyholders to evaluate and review a pet's medical history to determine a baseline of health. • Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Performs other duties and responsibilities as assigned. Basic Qualifications: • 1 year relevant experience working in a veterinary clinic • Education: Must meet one of the following requirements: • Associate's Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or • Certified Veterinary Technician (CVT) • Registered Veterinary Technician (RVT) • Licenses/Certifications • Must have and maintain Adjusters license or must obtain within 90 days of hire • Only United States residents will be considered for this role Expected Hours of Work: • This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director #li-Remote #FIGO All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Assist customers with product information, resolve inquiries and complaints, maintain compliance, and support sales and retention efforts. | 2 years of sales or customer service experience and possession or ability to obtain a Property & Casualty License within 45 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. • PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought-after benefit in a way that’s painless and worry-free – a truly one-of-a-kind approach to pet insurance. Job Summary PetPartners is seeking an Insurance Agent-Sales who will report to the Supervisor, Customer Service. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Main Responsibilities • Responds to internal and external inquiries within stated service level agreements. • Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines. • Analyzes, researches, and resolves problems and discrepancies for member accounts. • Maintains product knowledge, and awareness of customer services policies, and/or store policies. • Maintains understanding of federal and state regulations to include compliance. • Participates in solution innovation, sales, and retention efforts with current and new clients. • Performs other duties and responsibilities as assigned. Qualifications • 2 years of Sales, customer service, call center, or relevant experience • Must have and maintain Property & Casualty License, or must obtain within 45 days of hire #IPG All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Lead partner and internal communications and training strategies while driving operational improvements and collaborating cross-functionally to define solution requirements. | 7+ years leadership experience in communications or relevant field, strong project management and analytical skills, strategic mindset, and ability to lead cross-functional teams. | Manager, Communication & Partner Training Remote United States; Ohio Full time Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. Job Summary: The Manager, Communication & Partner Training– Pets Best will own partner communications, partner communications and internal communications while driving continuous operational improvements to these processes. This will include aspects of solutions architecture and business analysis by researching and identifying new functionality and capabilities for Pets Best to define new solution requirements as needed. The role requires strong insurance background, communication skills, process & project management experience, coupled with strong analytical and influencing skills to coalesce cross-functional alignment. The role will be the liaison with the business, Technology and cross-functional teams to execute on the communication strategy and plan. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Main Responsibilities: • Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training. • Develop and execute partner training strategy. • Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts. • Lead projects to improve foundational partner interactions. • Partner with leadership and key stakeholders to develop Internal communication strategy and plan. • Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts. • Perform other duties and/or special projects as assigned Basic Qualifications: • Bachelors Degree in Communications or relevant field • 7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives • Track record in leading growth • Demonstrable experience designing and implementing successful personalized education programs • Strong leadership skills and ability to motivate and partner with cross-functional teams  Preferred Qualifications: • Strong leadership skills and ability to motivate and partner with cross-functional teams • Excellent communications skills • Strong analytical and project management skills • Strategic mindset, with ability to make difficult decisions • Experience in pet industry is a strong asset #li-Remote #Pets Best All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)