Independence Pet Group

Lead strategic direction and lifecycle of pet insurance products collaborating with actuarial, underwriting, and marketing teams. | Bachelor's degree and 5+ years insurance product management experience with strong analytical and regulatory knowledge. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. Job Summary: IPG is seeking an Isurance Product Manager. The Product Manager for Pet Insurance plays a central role in shaping, developing, and optimizing IPG’s pet insurance portfolio within an MGA environment. This position combines strategic product ownership, deep market insight, and cross‑functional leadership to deliver competitive, profitable, and compliant products. The role requires strong analytical capability, insurance expertise, and the ability to translate market needs into commercially successful solutions across the full product lifecycle. Main Responsibilities: Product Strategy & Development Lead the strategic direction of the pet insurance product suite, ensuring alignment with MGA objectives, carrier expectations, and market opportunities. Develop and refine underwriting guidelines, appetite statements, rating algorithms, and product structures to support profitable growth. Identify unmet customer needs and emerging trends in the pet insurance sector, converting insights into actionable product enhancements and new product concepts. Own the end‑to‑end product lifecycle—from ideation and feasibility assessment to development, launch, monitoring, and iterative improvement. Market Research & Competitive Intelligence Lead comprehensive market research, competitive benchmarking, and customer segmentation to identify whitespace opportunities and inform product positioning. Monitor competitor pricing, coverage features, distribution strategies, and customer experience to ensure IPG’s offerings remain differentiated and relevant. Translate market intelligence into clear recommendations for product evolution, pricing adjustments, and strategic initiatives. Cross-Functional Collaboration Partner closely with actuarial teams to develop pricing strategies, risk models, and rating structures that balance competitiveness with profitability. Work with underwriting to refine risk appetite, ensure operational consistency, and support decision-making on complex or emerging risks. Collaborate with sales, marketing, and distribution partners to design effective go‑to‑market strategies, product messaging, and launch plans. Support portfolio analysis and performance reviews, working with finance, operations, and data teams to identify trends, risks, and opportunities. Product Expertise & Stakeholder Engagement Serve as the internal and external subject matter expert for assigned pet insurance products, providing guidance to underwriting, claims, distribution, and customer service teams. Deliver training, product education, and technical support to internal stakeholders and external partners. Represent IPG in discussions with carriers, reinsurers, brokers, and regulatory bodies as needed. Innovation & Value-Added Solutions Drive innovation across insurance and non‑insurance offerings, including wellness packages, loyalty programs, digital tools, and customer engagement features. Benchmark IPG’s value-added services against industry leaders to ensure a compelling and differentiated customer proposition. Explore opportunities to integrate emerging technologies (e.g., tele-vet services, AI‑driven claims tools, pet wellness ecosystems) into the product roadmap. Regulatory & Compliance Oversight Stay current with regulatory developments, compliance requirements, and industry standards affecting pet insurance and MGA operations. Ensure all product materials, policy wordings, and rating structures meet regulatory and carrier requirements. Support compliance reviews, audits, and documentation processes. General Responsibilities Support senior leadership with strategic initiatives, portfolio reviews, and business planning. Perform additional duties as assigned to support the broader goals of the MGA. Basic Qualifications: Education Bachelor’s degree preferred, ideally in Risk Management, Business, Economics, Finance, Mathematics, Statistics, or Actuarial Science. Experience 5+ years of experience within the insurance industry, ideally with exposure to pet insurance, personal lines, or MGA environments. Demonstrated experience developing and managing insurance products, pricing strategies, and underwriting frameworks. Strong understanding of insurance market dynamics, regulatory frameworks, and compliance processes. Skills & Competencies Strong analytical mindset with the ability to interpret data, identify trends, and drive data‑driven decision-making. Ability to work independently, manage multiple priorities, and creatively solve complex problems. Excellent communication and stakeholder management skills, with a collaborative approach across departments and seniority levels. Proficiency in MS Office, particularly Excel and PowerPoint. SQL or data‑querying skills preferred but not required. Knowledge of pet insurance market trends, customer behaviors, and distribution models is a strong advantage. #IPG #Remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.” Thanks for visiting our careers page! ASPCA Pet Health Insurance, Embrace, Felix, Figo, Independence American Insurance Company, Pets Best, Pethealth, PetPartners, PetPlace, and Pumpkin are all operated by Independence Pet Holdings (IPH). At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Investigate, evaluate, and settle pet insurance claims by verifying coverage and compensation amounts. | Requires 1 year veterinary clinic experience, Associate's degree or equivalent, and an Adjusters license or ability to obtain it within 90 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: FIGO is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount. Job Location: Remote- USA Main Responsibilities: • Works closely with veterinary hospitals, and policyholders to evaluate and review a pet's medical history to determine a baseline of health. • Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Performs other duties and responsibilities as assigned. Basic Qualifications: • 1 year relevant experience working in a veterinary clinic • Education: Must meet one of the following requirements: • Associate's Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or • Certified Veterinary Technician (CVT) • Registered Veterinary Technician (RVT) • Licenses/Certifications • Must have and maintain Adjusters license or must obtain within 90 days of hire • Only United States residents will be considered for this role Expected Hours of Work: • This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director #li-Remote #FIGO All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Assist customers with product information, resolve inquiries and complaints, maintain compliance, and support sales and retention efforts. | 2 years of sales or customer service experience and possession or ability to obtain a Property & Casualty License within 45 days. | Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. • PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought-after benefit in a way that’s painless and worry-free – a truly one-of-a-kind approach to pet insurance. Job Summary PetPartners is seeking an Insurance Agent-Sales who will report to the Supervisor, Customer Service. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Main Responsibilities • Responds to internal and external inquiries within stated service level agreements. • Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines. • Analyzes, researches, and resolves problems and discrepancies for member accounts. • Maintains product knowledge, and awareness of customer services policies, and/or store policies. • Maintains understanding of federal and state regulations to include compliance. • Participates in solution innovation, sales, and retention efforts with current and new clients. • Performs other duties and responsibilities as assigned. Qualifications • 2 years of Sales, customer service, call center, or relevant experience • Must have and maintain Property & Casualty License, or must obtain within 45 days of hire #IPG All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

Lead partner and internal communications and training strategies while driving operational improvements and collaborating cross-functionally to define solution requirements. | 7+ years leadership experience in communications or relevant field, strong project management and analytical skills, strategic mindset, and ability to lead cross-functional teams. | Manager, Communication & Partner Training Remote United States; Ohio Full time Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. Job Summary: The Manager, Communication & Partner Training– Pets Best will own partner communications, partner communications and internal communications while driving continuous operational improvements to these processes. This will include aspects of solutions architecture and business analysis by researching and identifying new functionality and capabilities for Pets Best to define new solution requirements as needed. The role requires strong insurance background, communication skills, process & project management experience, coupled with strong analytical and influencing skills to coalesce cross-functional alignment. The role will be the liaison with the business, Technology and cross-functional teams to execute on the communication strategy and plan. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Main Responsibilities: • Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training. • Develop and execute partner training strategy. • Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts. • Lead projects to improve foundational partner interactions. • Partner with leadership and key stakeholders to develop Internal communication strategy and plan. • Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts. • Perform other duties and/or special projects as assigned Basic Qualifications: • Bachelors Degree in Communications or relevant field • 7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives • Track record in leading growth • Demonstrable experience designing and implementing successful personalized education programs • Strong leadership skills and ability to motivate and partner with cross-functional teams  Preferred Qualifications: • Strong leadership skills and ability to motivate and partner with cross-functional teams • Excellent communications skills • Strong analytical and project management skills • Strategic mindset, with ability to make difficult decisions • Experience in pet industry is a strong asset #li-Remote #Pets Best All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)