Indeavor

Design, configure, and deliver workforce management solutions, including requirements gathering, system integration, and user training, to enterprise customers. | Extensive experience in SaaS deployment, technical support, and cross-functional collaboration, with strong communication and project management skills. | What We Do Indeavor is a growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions. By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency. Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees. What You’ll Do The Implementation Consultant will serve as a key customer-facing resource, responsible for design, configuration and delivery of scalable Workforce Management solutions. You will support the full implementation lifecycle including requirements elicitations, solution design, data analysis, documentation, configuration, integration, training and testing. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment. Key Responsibilities: Implement workforce management solutions for enterprise customers using the Indeavor suite of products Analyze and document workforce management requirements through build of process flows, use cases and testing scenarios Ensure customer solutions are consistent, scalable and supportable across enterprise footprints Lead team towards design and build of system integrations for enterprise system connectivity Design and deploy End User Training and User Acceptance Testing programs for customer solutions Lead and drive issue management with customer stakeholders Support design and build of enterprise integrations Manage your projects independently to deliver optimized solutions effectively Drive adoption through design and delivery of organizational change management initiatives Understand and explain highly complex scenarios/issues to high-level stakeholders in a concise way Deliver efficiencies through business process re-engineering of core operating practices Contribute to successful implementations and drive customer satisfaction as a key member of project teams What You Bring to Indeavor You thrive in a customer-facing setting, work fluidly with teammates and find joy in solving complex problems. Your organizational skills are unmatched and pragmatic execution defines your approach towards project delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes. Preferred Skills and Experience Possess entrepreneurial spirit, drive and desire to develop within a high-growth company Excellent professional communication skills in verbal, written and presentation form Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives Experience as a consultant or business analyst supporting software deployments Comfort with ambiguity and exceeding expectations across multiple workstreams Background in cloud-based software deployment or support a plus Fluency in multiple business technology platforms and experience streamlining internal application use Business fluency in multiple languages a plus As part of Indeavor, You’ll Enjoy Working with creative, smart and fun team members motivated by a collective goal Competitive salary, comprehensive health coverage and 401k Opportunity for customer-facing travel (up to 40%) Unlimited vacation policy and remote working opportunity Modern, downtown, dog-friendly offices (remote work supported) - This is a Madison, WI based position

Provide exceptional customer service via phone and handle Indeavor Call inquiries. Enter leaves on behalf of employees in accordance with SLAs. | Candidates must have a Bachelor's Degree and excellent written and verbal communication skills. A positive attitude, critical thinking skills, and flexibility in scheduling are also required. | Employment Category: Part Time Reports to: Level 1 Service Center Manager Position Summary What You’ll Do/Position Summary The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information. This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs). The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally. Key Responsibilities Provide exceptional customer service via phone Handling Indeavor Call inquiries and providing prompt assistance to customers Answer calls and enter the leaves within a timely manner and in accordance to the SLAs Thoroughly and clearly document all customer specific information Other duties as required Skills, Education and Experience Bachelor’s Degree Excellent written and verbal English communicator A positive, team-oriented attitude with a desire to help Fast, self-motivated learner Critical and analytical thinking skills Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year Microsoft Office Suite Other Considerations 2nd shift schedule (7-10 pm) Monday to Friday Advancement is available and requires some weekends and holidays during the year Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish Candidate must be legally able to work in the US without sponsorship Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment