Inbox Health

The Partner Relationship Manager will act as the primary point of contact for EMR and PM partners, building strong relationships and driving joint initiatives. This role involves collaborating with internal teams to ensure successful integrations and monitoring partner performance metrics. | Candidates should have over 5 years of experience in partnerships or account management, preferably in healthcare technology. A strong understanding of EMR/PM systems and excellent communication skills are essential. | Inbox Health is transforming the patient financial experience. We work with medical billing companies and healthcare providers to modernize patient communication, billing, and payments. By integrating deeply with EMR and PM systems, we help practices improve collections, reduce administrative burden, and deliver a better patient experience. Role Overview We are seeking a Partner Relationship Manager to own and expand relationships with our EMR and PM vendor partners. This role is critical in strengthening Inbox Health’s ecosystem, driving joint go-to-market initiatives, and ensuring seamless integrations that deliver value to clients and partners alike. Key Responsibilities Relationship Management: Act as the primary point of contact for assigned EMR and PM partners; build strong, trust-based relationships with partner leadership, product, and commercial teams. Strategic Growth: Identify and execute co-marketing, co-selling, and integration opportunities to expand mutual client adoption. Integration Success: Work closely with Inbox Health product and engineering teams to prioritize, scope, and deliver integration projects that align with partner roadmaps and client needs. Performance Tracking: Monitor KPIs for each partner (pipeline, revenue contribution, integration adoption, partner satisfaction) and provide regular updates to internal stakeholders. Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer Success to ensure partner relationships are leveraged effectively in the field. Market Intelligence: Stay current on EMR/PM market trends, competitor activity, and partner developments to inform strategy. Success Metrics Expansion of active PM/EHR integrations and partner revenue contribution. Increased joint pipeline from partner co-marketing/co-selling activities. High satisfaction and retention of partner relationships. Demonstrated impact on practice adoption, NRR, and ARR growth through partner channels. 5+ years of experience in partnerships, account management, or business development, preferably in healthcare technology, SaaS, or EMR/PM vendor ecosystem. Proven track record of growing technology partnerships and executing joint go-to-market activities. Strong understanding of EMR/PM systems, healthcare workflows, and the importance of integrations in the provider ecosystem. Excellent communication, relationship-building, and negotiation skills. Highly organized with the ability to manage multiple partner accounts and initiatives simultaneously. Entrepreneurial mindset with a passion for healthcare innovation and improving patient outcomes. Be part of a mission-driven company transforming healthcare payments. Work with an experienced team passionate about solving complex healthcare challenges with AI, automation, and integration. Competitive compensation, benefits, and opportunities for growth.

Design and implement AI-powered features using Ruby on Rails and JavaScript, integrate LLM APIs, write complex SQL queries, and mentor junior engineers. | 6+ years software engineering experience with 3+ years in Ruby on Rails, JavaScript/NodeJS, reactive JS frameworks, strong debugging and database skills, and proficiency with LLM APIs. | Full Stack AI Software Engineer at Inbox Health Inbox Health is a fast-growing company which is transforming how billers, patients and providers communicate and handle medical billing. As a venture-backed SaaS company based in New Haven, CT, we’ve built our core platform to support medical billers, and are now expanding our offerings to include provider and patient-facing applications that leverage AI to provide enhanced workflows. This new initiative is led by our AI team, which builds user-centric applications using Ember backed by a Ruby on Rails API deployed in a Kubernetes cluster and supported by a variety of AWS services. We are looking for a Senior Software Engineer to help us continue to scale and enhance our AI offerings. This role will focus heavily on creating new AI powered features and enhancing our current ones. We are primarily seeking a candidate who possesses strong skills with Ruby on Rails, JS, and LLM APIs. Familiarity with the Ember framework is a plus but is not essential. Inbox Health uses the Agile development methodology. What You’ll Do Working with product teams to figure out the most performant and efficient protocols and software design patterns to solve business problems and converting these specifications into actionable Agile tasks. Designing and implementing LLM API integrations, advocating for best practices Designing and implementing REST API resources, workers, and automated tasks using Ruby on Rails. Handle complex data modeling and performance testing problems. Use technologies including the Ember framework to create new features while enhancing old ones. Writing complex SQL queries for the Postgres object-relational database. Design unit tests in RSpec for all product feature requests and advocate for best practices in testing. Write maintainable, modular code and advocate for good practices in collaborative code reviews Debug production issues in our technology stack. Mentor and assist junior engineers and provide guidance and direction to the team Engage and support internal users by answering questions and product requests BS in Computer Science, Engineering, or equivalent preferred but not required with proven experience 6+ years of overall professional software engineering experience 3+ years of professional engineering experience with Ruby on Rails, JavaScript/NodeJS and Reactive JS frameworks Strong proficiency with the Ruby programming language and the Ruby on Rails framework Strong debugging skills Proficiency with database and code modeling Strong proficiency with LLM APIs, OpenAI in particular a plus

Manage and grow relationships with EMR and PM vendor partners to drive integrations, co-marketing, and revenue growth. | 5+ years experience in partnerships or business development in healthcare tech or SaaS, strong EMR/PM understanding, excellent communication, and ability to manage multiple accounts. | Inbox Health is transforming the patient financial experience. We work with medical billing companies and healthcare providers to modernize patient communication, billing, and payments. By integrating deeply with EMR and PM systems, we help practices improve collections, reduce administrative burden, and deliver a better patient experience. Role Overview We are seeking a Partner Relationship Manager to own and expand relationships with our EMR and PM vendor partners. This role is critical in strengthening Inbox Health’s ecosystem, driving joint go-to-market initiatives, and ensuring seamless integrations that deliver value to clients and partners alike. Key Responsibilities • Relationship Management: Act as the primary point of contact for assigned EMR and PM partners; build strong, trust-based relationships with partner leadership, product, and commercial teams. • Strategic Growth: Identify and execute co-marketing, co-selling, and integration opportunities to expand mutual client adoption. • Integration Success: Work closely with Inbox Health product and engineering teams to prioritize, scope, and deliver integration projects that align with partner roadmaps and client needs. • Performance Tracking: Monitor KPIs for each partner (pipeline, revenue contribution, integration adoption, partner satisfaction) and provide regular updates to internal stakeholders. • Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer Success to ensure partner relationships are leveraged effectively in the field. Market Intelligence: Stay current on EMR/PM market trends, competitor activity, and partner developments to inform strategy. Success Metrics • Expansion of active PM/EHR integrations and partner revenue contribution. • Increased joint pipeline from partner co-marketing/co-selling activities. • High satisfaction and retention of partner relationships. • Demonstrated impact on practice adoption, NRR, and ARR growth through partner channels. • 5+ years of experience in partnerships, account management, or business development, preferably in healthcare technology, SaaS, or EMR/PM vendor ecosystem. • Proven track record of growing technology partnerships and executing joint go-to-market activities. • Strong understanding of EMR/PM systems, healthcare workflows, and the importance of integrations in the provider ecosystem. • Excellent communication, relationship-building, and negotiation skills. • Highly organized with the ability to manage multiple partner accounts and initiatives simultaneously. • Entrepreneurial mindset with a passion for healthcare innovation and improving patient outcomes. • Be part of a mission-driven company transforming healthcare payments. • Work with an experienced team passionate about solving complex healthcare challenges with AI, automation, and integration. • Competitive compensation, benefits, and opportunities for growth.