Imubit

Build and maintain customer support systems, provide technical support, and develop support policies. | Experience in building ticketing systems, supporting cloud environments, and troubleshooting complex IT systems. | TL;DR: Imubit is looking for a Technical Customer Support Manager to help disrupt the refining and chemical industries with breakthrough machine learning technologies. We are looking for candidates located in the Houston, TX area, willing to be hybrid (2-3 days a week) in office, but are open to remote candidates About us: Imubit is a pioneer in AI-for-industry, delivering an AI optimization platform that is redefining how entire industries operate. As the creator of Closed Loop AI Optimization (AIO), Imubit leads the charge in transforming refining, chemical, cement, mining, and other process-heavy sectors with AI-driven automation. Our Optimizing Brain™ platform empowers industrial engineers to deploy advanced AI models that unlock new levels of efficiency, profitability, and sustainability. Today, 7 of the top 10 U.S. refiners and several energy leaders in Europe trust Imubit, with our solutions deployed in 90+ high-value applications worldwide. Co-founded by a Google AI Fellow and industry veterans from Exxon and Shell, and backed by tier-1 VCs like Insight Partners and Alpha Wave, Imubit is well-funded and scaling fast. Now, Imubit is entering its next chapter as we further evolve our platform. We are evolving from focusing solely on real-time process control to strategy execution, delivering AI-native systems for industrial transformation. In short, we’re expanding our platform from optimizing plant processes to driving whole-enterprise outcomes. Imubit helps industrial leaders not only control their operations in real time, but also execute their broader optimization strategies, bridging the gap between the plant floor and the boardroom. Our mission is bold: to help the world’s largest industrial companies solve their hardest problems, maximize long-term profitability, and future-proof their operations in an era of rapid change. If you’re excited by the chance to shape the future of industrial AI, you’ll be in very good company here. We are looking for: You, a Technical Customer Support Manager, with a passion for providing exceptional customer service and deploying strategies focused on that mission. You will take a central role in handling the most complex support cases of our customers and our field teams. You know the ins and outs of building a ticketing system for external customers and developing metrics in which the team will operate. You understand the importance of streamlining and improving processes and procedures to improve service delivery. This is a one-of-a-kind chance to join the technological team of a company with a proven ability to transcend industries through scientific inventions, that are just commencing their exponential growth. In this position, you will: Build an external-facing customer support system that integrates a variety of Chat, Meet, Call, and Collaboration platforms with the Imubit Product Provide on-going support to refinery and petrochemical customers Act as a technical focal point and lead work in cooperation with other internal teams to drive towards finding solutions to critical field issues Develop service procedures, policies, and standards while addressing any SLA areas of concern Utilize your knowledge and understanding of all relevant industry standards and best practices to balance the long-term direction and short-term actions of the team Work closely with field teams on a daily basis to understand their challenges, support business needs, and deliver a consistently high-quality support experience Qualifications: Proven experience in building and maintaining a ticketing system (ideally 5+ years) Preferred BA/B.Sc. in Computer Science or equivalent Experience as a Technical Support, Escalation Engineer, QA Engineer, or a similar role Oversee our AWS and GCP cloud environments, making sure they run smoothly, reliably, and follow good practices Knowledge of Kubernetes, including monitoring and viewing container logs Experience working and troubleshooting in complex IT environments: both Linux and Windows Implement and maintain monitoring and observability solutions (e.g., Grafana, New Relic) Monitor and analyze system data to detect issues and optimize performance Experience working with multiple network layers or air-gapped networks Comfortable with new technical tools and resourceful using those to troubleshoot and come up with creative solutions to problems Ability to work calmly and professionally in high-pressure situations Ability to multitask - work and switch among many activities at the same time Passionate focus on customer support and the ability to build long-term, successful working relationships with internal and external customers Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers. No visa sponsorship is available for this position. careers@imubit.com

Lead HR operations, performance management, engagement initiatives, and advise management on people strategies to support organizational growth. | 7+ years of HR leadership experience, strong L&D background, global HR experience, and ability to lead DEIB initiatives. | TL;DR: Imubit is looking for a top-notch Senior People Business Partner (HRBP) to help disrupt the refining and chemical industries with breakthrough machine learning technologies. About us: Imubit is a pioneer in AI-for-industry, delivering an AI optimization platform that is redefining how entire industries operate. As the creator of Closed Loop AI Optimization (AIO), Imubit leads the charge in transforming refining, chemical, cement, mining, and other process-heavy sectors with AI-driven automation. Our Optimizing Brain™ platform empowers industrial engineers to deploy advanced AI models that unlock new levels of efficiency, profitability, and sustainability. Today, 7 of the top 10 U.S. refiners and several energy leaders in Europe trust Imubit, with our solutions deployed in 90+ high-value applications worldwide. Co-founded by a Google AI Fellow and industry veterans from Exxon and Shell, and backed by tier-1 VCs like Insight Partners and Alpha Wave, Imubit is well-funded and scaling fast. Now, Imubit is entering its next chapter as we further evolve our platform. We are evolving from focusing solely on real-time process control to strategy execution, delivering AI-native systems for industrial transformation. In short, we’re expanding our platform from optimizing plant processes to driving whole-enterprise outcomes. Imubit helps industrial leaders not only control their operations in real time, but also execute their broader optimization strategies, bridging the gap between the plant floor and the boardroom. Our mission is bold: to help the world’s largest industrial companies solve their hardest problems, maximize long-term profitability, and future-proof their operations in an era of rapid change. If you’re excited by the chance to shape the future of industrial AI, you’ll be in very good company here. We are looking for: We are seeking a strategic, data-driven Senior Manager HR Business Partner to shape the future of our people, culture, and organizational performance. You'll play a key role in shaping and executing our people strategy to enable growth, scalability, and high performance. You will lead HR operations, performance management, learning & development, engagement initiatives and total rewards, while partnering closely with executives to translate business goals into people solutions. With a strong point of view and a collaborative mindset, you will help influence culture, strengthen leadership capability, and ensure our HR practices are compliant, equitable, and future-ready. This is a hands-on leadership role for someone who thrives in fast-growing, high-tech environments, brings structure to complexity, and is passionate about building systems and programs that enable people and the business to succeed together. In this position, you will: Lead the implementation of key global people processes, including talent, performance management, engagement, and learning initiatives. Advise, coach, and influence management on all things people-related, including: performance management, coaching, career pathing, employee relations, compensation, organizational development and scaling, training, culture, diversity & inclusion, and employee engagement. Actively educate and provide strategic solutions to the business on employee retention, performance management, conflict resolution, compensation, policy compliance, employment law, and separations. Use HR analytics to improve talent and business capabilities and influence positive culture change. Serve as the HR expert for all employee relations matters, including compliance, performance management, policy interpretation, and coordination with other HR functional areas. Support change management initiatives for successful adoption of organizational changes. Lead the design, governance, and execution of a competitive, equitable, and global compensation strategy, including job architecture, base pay, and incentive programs, that are locally compliant and aligned to company objectives. Create and implement DEIB projects and company strategies that support organizational values and goals. Must-Have Qualifications: Bachelor’s degree in HR, Organizational Development, Business Administration or related field. PHR/SPHR certification preferred 7+ years of Human Resource leadership experience with proven results leading HR initiatives within a fast-paced, high-tech, growth environment, including responsibility for employee and organizational development. L&D experience required - Design and deliver courses, workshops and other trainings HRBP experience preferred Global HR experience preferred Experience leading Diversity, Equity, and Inclusion initiatives Experience leading career pathing and leadership development Experience working in fast-growing startups. Skills & Abilities: Experience working daily with C-level Operations Management Extensive knowledge of principles & practices of HR, including HR regulations and compliance Effective communicator with the ability to build relationships to coach and influence leaders and stakeholders to drive organizational change Demonstrated analytical skills Strong facilitation/presentation skills Strong Project Management skills High level of initiative and motivation to quickly resolve challenges Ability to handle high volume in a high-paced environment Professional, accountable, high-energy, and collaborative team player, yet the ability to work independently Labor law knowledge - a great advantage Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers. No visa sponsorship is available for this position. careers@imubit.com