Imprint

Develop and manage anti-financial crimes and fraud prevention systems, monitor transactions for suspicious activity, and ensure compliance with regulations. | Bachelor's in a related field, proficiency in data analysis tools, experience with transaction monitoring and AML/KYC technologies, and understanding of financial crime typologies. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. What You’ll Do Join our mission-driven credit card startup as an Anti Financial Crimes (AFC) and Fraud Prevention Analytics Manager on the Risk team. You will play a key role in developing and implementing Imprint’s AML program as well as fraud prevention strategies. You will focus on anomaly detection, transaction monitoring, customer risk management, and compliance system implementation. Your expertise will ensure that Imprint maintains robust financial crime prevention practices while balancing customer experience and regulatory requirements, protecting our customers and enabling innovation in our credit products. The Fraud Strategy team is central to Imprint's success, responsible for enabling sustainable growth by managing financial crime and compliance risks across the business. We work closely with Technology, Product, Operations and Compliance teams to design and maintain systems that monitor transactions, assess customer risk, and detect suspicious activity. As the AFC & Fraud Manager, you’ll report to the Director of Fraud Analytics and lead the development of policies, systems, and controls to identify and mitigate AML and fraud risks. You’ll also collaborate cross-functionally to ensure AML & Fraud considerations are integrated into product design and business operations. What You’ll Do • Develop and manage Imprint’s Anti-Financial Crimes (AFC) program, including policies, procedures, and internal controls. • Design and implement frameworks to monitor transaction flows to identify suspicious or unusual activity. • Leverage graph databases to identify fraud rings looking to commit fraud and financial crime • Define & create monitoring dashboards to monitor health of portfolio and ensure appropriate alerts are triggered for anomalous signal. • Back-test and refine alert/rule thresholds; optimize detection logic to minimize false positives without compromising hit-rate. • Perform customer due diligence, periodic reviews of high-risk accounts, and ongoing risk assessments of the cardholder base. • Develop and define Enhanced Due Diligence procedures to be implemented by Operations team • Perform data extraction, enrichment, anomaly detection and pattern analysis. • Automate processes to help scale AML & Fraud processes in a high-volume credit card company. • Monitor evolving regulatory requirements and industry trends, recommending enhancements to maintain best-in-class controls. • Provide ongoing training and guidance to internal teams to enhance AFC and Fraud awareness. What We’re Looking For • Bachelor’s degree in Computer Science, Data Science, Statistics, Finance, Economics, or a related field. • Proficiency with data analysis tools (e.g., SQL, Python, PySpark) and visualization platforms. • Experience implementing and managing transaction monitoring systems, customer risk scoring, and AML/KYC technologies. • Strong analytical skills with the ability to interpret data and identify patterns of financial crime risk. • Deep understanding of financial services regulations and emerging financial crime typologies. Nice to Have • Experience in Fraud, AFC, AML, or financial crimes compliance function is highly desirable • Professional certification such as CAMS/CRCM is desirable • Prior experience at a high-growth fintech, neobank, or digital credit card issuer Perks & Benefits • Competitive compensation and equity packages • Leading configured work computers of your choice • Flexible paid time off • Fully covered, high-quality healthcare, including fully covered dependent coverage • Additional health coverage includes access to One Medical and the option to enroll in an FSA • 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Lead and develop a high-performing Payments Engineering team to ensure reliable, compliant, and scalable payment services. | 10+ years in software engineering, 4+ managing backend teams, experience with financial systems, strong architecture skills, and reliability improvements. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. Who We Are Imprint is reimagining co‑branded credit cards and financial products to be smarter, more rewarding, and truly brand‑first. We partner with brands like Crate and Barrel, Rakuten, Booking.com, H‑E‑B, Fetch, Brooks Brothers, and Eddie Bauer to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. The Team The Payments team operates the financial backbone of Imprint, owning the services that process and reconcile customer and partner payments across instruments like ACH, debit, bill pay, and checks. The team’s mandate spans money‑movement reliability, observability, and compliance, and it partners closely with Risk, Data, Finance, Compliance, and Product to deliver accurate, auditable outcomes. Current focus areas include improving the payment customer product experience, deepening integrations with our payment partners, and executing a roadmap of architectural improvements to meet the dramatically increasing needs of our company's scale. The Role We’re seeking a Senior Engineering Manager to lead Payments through its next phase of scale and reliability. You will set strategy, grow and mentor a high‑performing team, and drive delivery of resilient payment flows and platform capabilities. You’ll partner with product and cross‑functional leaders to raise our bar on availability, correctness, and speed of change while meeting regulatory and audit requirements. Location Hybrid. This role is based in our New York or San Francisco office, with 2–3 in-office days per week as required by your manager. Preference for NY or SF office hubs for closer collaboration with engineering leadership. What You’ll Do Set and execute the technical and organizational strategy for Payments Engineering, balancing speed, scale, cost, and compliance. Collaborate across cross-functional partners (Product, Finance, Risk, Compliance, Data) to define goals, sequencing, and tradeoffs. Own delivery and operations of mission‑critical money‑movement services and jobs, with strong SLOs, runbooks, and on‑call quality. Evolve monitoring and alerting around business outcomes and failure modes across payment domains and providers. Lead architecture to simplify flows, improve auditability, and de‑risk migrations as we refactor legacy paths. Lead and develop a diverse, talented team of engineers across a range of seniority levels. What We Look For 10+ years of software engineering experience, including 4+ years managing backend/platform teams operating 24x7 services. Experience building and running payment or financial systems at scale, such as ACH, debit, bill pay, RPPS, or check processing, with strong reconciliation and audit practices. Strong systems architecture skills across distributed systems, data integrity, idempotency, and exactly‑once semantics. Proven track record improving reliability, observability, and on‑call effectiveness in high‑stakes domains. Clear, direct communication; ability to align cross‑functional stakeholders and lead through ambiguity. Nice to have: experience with provider integrations and payment rails, rules/controls frameworks, regulated environments, or large‑scale platform refactors. Technologies We Use Go (Golang) or JVM languages, TypeScript PostgreSQL, Redis Kafka or similar event-streaming platforms, Temporal (workflow orchestration) AWS, Kubernetes, Terraform Modern observability stacks (metrics, logs, tracing) Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Lead design and deployment of AI models for credit card underwriting, fraud detection, and collections while ensuring regulatory compliance and business impact. | 8+ years in AI/ML with 4+ years in credit cards or consumer lending, proficiency in Python and cloud AI platforms, and strong knowledge of credit regulations and model deployment. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Team Our AI & Data Implementation team is responsible for designing, deploying, and optimizing artificial intelligence systems that power credit card decisioning, risk management, personalization, and customer service at scale. We work closely with Product, Engineering, Data Science, and Operations to bring AI solutions into production that are safe, explainable, and regulatory-compliant. We’re looking for a Senior AI Implementation Specialist who can bridge technical execution with business impact—leading the rollout of AI tools across the credit card lifecycle, from application to collections, while ensuring compliance with consumer credit regulations. What You’ll Do Lead the design and implementation of AI models and decision systems in credit card underwriting, fraud detection, collections, and customer engagement. Partner with Data Science, Risk, and Compliance teams to ensure models meet regulatory requirements (e.g., Fair Lending, Reg Z, ECOA, FCRA). Translate business requirements into technical specifications, ensuring AI systems are scalable, explainable, and auditable. Manage deployment of AI solutions into production, including model integration with core platforms and third-party systems. Establish monitoring and feedback loops to measure AI system performance, fairness, and drift over time. Collaborate with stakeholders across Product, Operations, and Finance to maximize the business impact of AI-powered initiatives. Champion best practices for responsible AI use in financial services, including documentation, testing, and governance. Stay current on emerging AI technologies, regulations, and fintech use cases to guide adoption. What We Look For 8+ years of experience in artificial intelligence, machine learning, or advanced analytics, with at least 4+ years in credit cards or consumer lending. Proven track record of deploying AI solutions in production for risk management, fraud detection, marketing personalization, or customer service automation. Strong understanding of credit card lifecycle processes (acquisition, underwriting, servicing, fraud, collections). Familiarity with consumer credit regulations and compliance requirements, including model explainability and adverse action notices. Proficiency in Python (or similar), SQL, and model deployment frameworks. Experience with cloud-based AI/ML platforms (AWS, GCP, or Azure). Ability to communicate complex AI concepts clearly to technical and non-technical stakeholders. Strong problem-solving skills and the ability to balance innovation with regulatory rigor. Nice to Have Background in fintech, payments, or large-scale consumer credit portfolios. Experience with deployments in industry systems (AWS Sagemaker). Knowledge of Large Language Models (LLMs) and their safe deployment in financial services. Exposure to call center or chatbot AI integrations for servicing credit card customers. Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Analyze collections performance data to identify trends and opportunities, build dashboards, support model development, and collaborate cross-functionally to improve collections strategies. | 4+ years analytical experience focused on collections or risk, strong SQL and dashboarding skills, familiarity with collections typologies, and ability to communicate insights clearly. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Role We’re looking for a Risk Data Analyst to join our Collections Risk Analytics team. In this role, you’ll drive improvements in collections performance through in-depth analysis of delinquency trends, roll rates, and recovery outcomes - helping the team to identify actionable opportunities. You’ll partner closely with Risk, Product, and Data teams to develop collections performance monitoring tools, design and test new collections and recovery strategies and support the development of predictive models that help Imprint stay ahead of rising delinquencies. This is a high-impact role with strong visibility across the business, where you’ll leverage data to optimize collections effectiveness while ensuring a seamless and customer-centric experience. What You’ll Do • Design, build, and maintain portfolio performance dashboards (including the development of internal collections manual review dashboards) that track key collections metrics, alert on anomalies and communicate potential risks to leadership. • Perform deep-dive analyses on delinquency and repayment behaviors, providing actionable recommendations to strengthen collections strategies and controls. • Partner with Product and Engineering to design and test collections process automation, and tooling. • Support collections model development by preparing performance datasets, validating model outputs, and tracking predictive accuracy over time. • Forecast collections losses, delinquency rates, roll rates, and recoveries using statistical and data-driven methods. Provide insights into emerging risk trends and recommend mitigation strategies. • Assist in designing, building, and maintaining scalable data pipelines and infrastructure across batch and streaming systems, as well as supporting external data integrations and consuming logs from external third-party vendors. • Collaborate with cross-functional teams to strengthen overall collections performance and stay current on industry delinquency trends and best collections practices. What We’re Looking For • 4 years of experience in an analytical role with focus on collections, risk, or recoveries. • Strong SQL skills and experience working with large datasets (Snowflake, dbt, or similar a plus)including experience with external data integrations and log consumption. ( • Experience with dashboarding and visualization tools (Looker, Tableau, etc.). • Familiarity with collections typologies (early-stage delinquency, chronic delinquency, roll rates, re-defaults, recovery strategies, etc.) • Strong analytical, investigative, and problem-solving skills with the ability to connect data to real-world collections/ delinquency scenarios. • Excellent communication skills — able to translate findings into clear recommendations. • Comfort in a fast-paced startup environment where priorities shift quickly. Nice to Have • Experience in fintech, high-growth startups, or customer-facing data products. • Familiarity with Python or R for data analysis and collections & recovery modeling. • Familiarity with data pipeline orchestration tools (e.g., Airflow, dbt) • Experience working with unstructured data sources. • Understanding of data warehousing concepts and infrastructure. • Understanding of machine learning concepts as applied to collections. Perks & Benefits • Competitive compensation and equity packages • Leading configured work computers of your choice • Flexible paid time off • Fully covered, high-quality healthcare, including fully covered dependent coverage • Additional health coverage includes access to One Medical and the option to enroll in an FSA • 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Analyze collections performance data to improve delinquency and recovery outcomes, develop dashboards and predictive models, and collaborate with cross-functional teams to optimize collections strategies. | 4+ years in analytical roles focused on collections or risk, strong SQL and dashboarding skills, familiarity with collections typologies, and ability to communicate data-driven insights. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Role We’re looking for a Risk Data Analyst to join our Collections Risk Analytics team. In this role, you’ll drive improvements in collections performance through in-depth analysis of delinquency trends, roll rates, and recovery outcomes - helping the team to identify actionable opportunities. You’ll partner closely with Risk, Product, and Data teams to develop collections performance monitoring tools, design and test new collections and recovery strategies and support the development of predictive models that help Imprint stay ahead of rising delinquencies. This is a high-impact role with strong visibility across the business, where you’ll leverage data to optimize collections effectiveness while ensuring a seamless and customer-centric experience. What You’ll Do Design, build, and maintain portfolio performance dashboards (including the development of internal collections manual review dashboards) that track key collections metrics, alert on anomalies and communicate potential risks to leadership. Perform deep-dive analyses on delinquency and repayment behaviors, providing actionable recommendations to strengthen collections strategies and controls. Partner with Product and Engineering to design and test collections process automation, and tooling. Support collections model development by preparing performance datasets, validating model outputs, and tracking predictive accuracy over time. Forecast collections losses, delinquency rates, roll rates, and recoveries using statistical and data-driven methods. Provide insights into emerging risk trends and recommend mitigation strategies. Assist in designing, building, and maintaining scalable data pipelines and infrastructure across batch and streaming systems, as well as supporting external data integrations and consuming logs from external third-party vendors. Collaborate with cross-functional teams to strengthen overall collections performance and stay current on industry delinquency trends and best collections practices. What We’re Looking For 4 years of experience in an analytical role with focus on collections, risk, or recoveries. Strong SQL skills and experience working with large datasets (Snowflake, dbt, or similar a plus)including experience with external data integrations and log consumption. ( Experience with dashboarding and visualization tools (Looker, Tableau, etc.). Familiarity with collections typologies (early-stage delinquency, chronic delinquency, roll rates, re-defaults, recovery strategies, etc.) Strong analytical, investigative, and problem-solving skills with the ability to connect data to real-world collections/ delinquency scenarios. Excellent communication skills — able to translate findings into clear recommendations. Comfort in a fast-paced startup environment where priorities shift quickly. Nice to Have Experience in fintech, high-growth startups, or customer-facing data products. Familiarity with Python or R for data analysis and collections & recovery modeling. Familiarity with data pipeline orchestration tools (e.g., Airflow, dbt) Experience working with unstructured data sources. Understanding of data warehousing concepts and infrastructure. Understanding of machine learning concepts as applied to collections. Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Build and maintain scalable data pipelines and infrastructure across batch and streaming systems. Collaborate with stakeholders to ensure timely and accurate data delivery. | 3+ years of experience in data engineering or related roles is required. Solid experience with Snowflake and dbt, along with strong SQL skills and proficiency in Python or a similar programming language is essential. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Team The Data Engineering team at Imprint is responsible for building and scaling the data infrastructure that supports product development, analytics, operations, and machine learning across the company. We own the pipelines, platforms, and processes that empower our stakeholders to trust and act on our data. We’re looking for a Data Engineer to help evolve our modern data stack and deliver reliable, scalable data solutions. Your work will directly power decision-making and innovation across the business—from financial operations to real-time personalization. What You’ll Do Build and maintain scalable data pipelines and infrastructure across batch and streaming systems. Support and improve core components of Imprint's data stack, including Snowflake, dbt Cloud, Change Data Capture frameworks, and reverse ETL integrations. Implement data modeling best practices and contribute to testing, observability, and governance initiatives. Collaborate with stakeholders across Product, Analytics, Finance, and Engineering to ensure timely and accurate data delivery. Assist with external data integrations, such as partner-facing data shares (e.g., S3, SFTP, Snowflake) and financial reporting pipelines (e.g., with Netsuite). Participate in design discussions for scaling data infrastructure, including schema design, orchestration, and data lineage. Create clear documentation and ensure reproducibility for datasets and workflows you develop. Learn about modern data tools and trends and suggest improvements to existing processes. What We Look For 3+ years of experience in data engineering, analytics engineering, or related roles. Solid experience with Snowflake and dbt, with an understanding of dimensional modeling and data warehouse concepts. Hands-on experience with ETL/ELT pipelines and familiarity with orchestration frameworks (e.g., dbt Cloud, Airflow). Working knowledge of data integration tools like Fivetran or similar Change Data Capture solutions. Strong SQL skills and proficiency in Python or a similar programming language. Experience building and maintaining production data systems with guidance from senior team members. A detail-oriented mindset and enthusiasm for building clean, maintainable data systems. Strong communication skills and ability to work effectively with cross-functional partners. Nice to Have Experience in fintech, high-growth startups, or customer-facing data products. Familiarity with event streaming technologies like Kafka or Kinesis. Exposure to data governance, security, or compliance practices. Interest in ML pipelines or experimentation frameworks. Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Manage card manufacturing and fulfillment lifecycle, coordinate with issuing banks, networks, processors, and internal teams to launch and optimize card programs, and ensure quality and compliance. | 5+ years in card manufacturing, card program management, or payments operations with strong knowledge of issuing networks and processors, experience working with Product and Engineering teams, and excellent communication skills. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Team Go-To-Market team is responsible for delivering best-in-class card programs from concept to launch and beyond. We sit at the intersection of business development, operations, marketing and product/engineering, ensuring that programs are not only launched successfully but continuously improved. Our mission is to provide flawless execution for brand partners and their customers, while building scalable systems that support Imprint’s long-term growth. The Role We are seeking a Card Operations Manager to oversee the execution and ongoing optimization of card programs. This role blends operational rigor in card manufacturing with strategic coordination across networks, processors, and internal teams. You’ll ensure programs are launched smoothly, customers can transact without friction, and improvements are continuously delivered. Internally, you will partner closely with the Design, Product, and Engineering teams to make sure each program not only meets brand expectations but exceeds them, strengthening loyalty and driving growth. Externally, you will be the face of Imprint to our card manufacturers and our networks (Visa, Amex, Mastercard) sitting at the intersection of our cards and our networks. What You'll Do Manage the full lifecycle of card manufacturing and fulfillment, from design to delivery, ensuring quality, accuracy, and compliance. Serve as the primary liaison between issuing banks, networks, processors, and internal teams to coordinate setup, launch, and ongoing program operations. Partner with the Go-To-Market team to align on launch readiness and ensure seamless onboarding for new programs. Collaborate with Product and Engineering to identify and implement improvements that reduce friction and enhance cardholder experiences. Oversee quality control and operational processes to safeguard brand standards and regulatory compliance. Stand up playbooks and SOPs that support both program launches and long-term scalability. What We Look For 5+ years of experience in card manufacturing, card program management, or payments operations. Strong understanding of issuing networks and processors, and how they interact within the Fintech space. Proven ability to manage cross-functional projects with multiple stakeholders. Experience collaborating with Product, Engineering, and Go-To-Market teams on complex launches. Excellent communication and organizational skills; able to translate technical requirements into actionable workstreams. Detail-oriented with the ability to manage multiple projects in parallel. Experience in the banking, fintech, or financial services industry strongly preferred. A bias for action and problem-solving in fast-moving environments. Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Support the execution of multi-channel marketing campaigns that drive cardholder engagement, spend, and loyalty. Build and ensure accurate execution of marketing automation workflows across various channels using Braze. | The ideal candidate has at least 3 years of experience in owned channel marketing and a solid understanding of martech tools. They should be able to analyze email performance data and translate insights into action. | Who We Are Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, Brooks Brothers, and Eddie Bauer to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you. The Team The marketing team is responsible for driving rapid customer growth through innovative acquisition strategies and 1:1 personalized lifecycle communications across all channels. This team aggressively tracks and helps grow our customer franchise by optimizing customer journeys through tactics derived by analyzing trends in customer shopping behavior, needs, intents, and responses. We collaborate closely with our leaders, cross-functional teams, and merchant partners to achieve ambitious growth targets. The Role We are seeking a Senior Marketing Operations Specialist to support the execution of multi-channel marketing campaigns that drive cardholder engagement, spend, and loyalty. This role will focus on owned channel marketing, advancing martech capabilities, campaign execution, and optimization using Braze and other marketing automation tools. The ideal candidate has at least 3 years of email marketing experience, a solid understanding of martech tools and capabilities, and a passion for data-driven customer engagement. What You'll Do Build and ensure accurate execution of marketing automation workflows, including QA/testing before deployment, across email, SMS, push notifications, and in-app messaging campaigns using Braze. Configure customer journeys, triggers, and segmentation to deliver personalized experiences. Track and analyze communication performance, providing insights and recommendations for continuous improvement, and creating reports for internal stakeholders. Maintain and update campaign calendars to ensure timely execution of marketing initiatives. Assist in creating and refining email templates with dynamic content, personalization, and optimized subject lines. Maintain compliance with CAN-SPAM regulations and email marketing best practices. Work cross-functionally (Product, Data, Creative) to execute marketing initiatives, support A/B testing, and advance marketing automation efforts Stay updated on industry trends, owned channel marketing best practices, and emerging martech functionality. What We Look For 3+ years of experience in owned channel marketing, lifecycle marketing, or CRM marketing with experience setting up campaigns in Braze or other comparable martech tools. Ability to query data, build segments, and create customer journey logic using SQL or other comparable method. Experience with martech migrations and/or building new martech functionality Creative problem-solver with the ability to leverage data and martech capabilities to drive efficient and effective personalization and dynamic content selection Familiarity with CAN-SPAM regulations and general email marketing compliance. Ability to analyze email performance data and translate insights into action. Excellent attention to detail, project management, and organizational skills. Excellent communicator, both verbal and written, with ability to work in a fast-paced environment and effectively collaborate cross-functionally Perks & Benefits Competitive compensation and equity packages Leading configured work computers of your choice Flexible paid time off Fully covered, high-quality healthcare, including fully covered dependent coverage Additional health coverage includes access to One Medical and the option to enroll in an FSA 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.