Immersive

Partner with customers to ensure onboarding, set strategies, and measure success, while collaborating with teams to deliver solutions and identify upsell opportunities. | 6+ years in SaaS customer success or account management, experience with federal/military clients, excellent communication and project management skills, cybersecurity experience is a plus. | A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their networks, revenues and brand reputations. Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding. The Role We’re looking for a strong Senior Customer Success Manager to join the US team & own a book of our Federal/Military customers. In this role you’ll develop a strategic partnership with those customers, by working with them to pair their strategic outcomes with objective success criteria, to ensure our platform delivers. Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it's a company value - it's embraced in every team meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice. Read more about what our customers say about the platform here: https://www.immersivelabs.com/customers/ Given the customer base that this role will be responsible for, we’re currently considering candidates who are physically located in & around the DC Metro area, Virginia and Maryland. What You’ll Do Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria Train clients on how they and their teams will get the most out of our product suite Set strategies for the customer, put in place objectives and measure success Collaborate with our professional service and customer support team to deliver a strategic vision Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities Run customer success reviews with your clients to ensure value is understood at an executive level Who You Are 6+ years of experience in customer success management, account management, or equivalent within a SaaS environment Experience working with & managing relationships at federal agencies, military branches and/or civilian municipalities Exceptional planning and communication skills Stellar presentation skills, client management, and written communication skills. Experience in implementing customer solutions Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base Willing to travel periodically based on the business and project’s needs Experience in cybersecurity is a plus Active security clearance is a plus but not required Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role: Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission. Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive. Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes One Team - We are a talented global team working together to achieve our vision. As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Prosper in our success with share options, and rewards for doing great work and living our values Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support Save for the future with a 401K match of up to 5% – effective immediately 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off. Flexible and remote working, so you can work when and where you work best Career and learning development through the platform and our Learn Anything fund While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms) Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $110,825 - $150,087, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience. Find out more at https://careers.immersivelabs.com

Support and grow channel sales partnerships, develop sales strategies, and manage partner relationships in North America. | 8+ years in channel sales, cybersecurity reseller network experience, SaaS product knowledge, excellent communication, and organizational skills. | Lead Channel Sales Manager - North America A product you can believe in. Immersive is the leader in people-centric cyber resilience We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations. Founded in 2017 from a cargo container in Bristol, UK, Immersive has progressed to the global stage and has secured over $180 million of funding. The Opportunity Our North America team is looking to bring on a seasoned Lead Channel Sales Manager; someone who will be responsible for supporting the key sales functions and growth goals for our partners, resellers and distributors. You’ll need to be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to approach the market with passion. In this role you’ll be responsible for proactively engaging with partners to identify and drive new partner led business opportunities. This is a remote position, which will support our entire North America market. We’re open to considering candidates from anywhere in the continental United States. What You’ll Do Identify and nurture relationships with our key existing channel partners, to optimize and support our North America sales efforts Contribute to the company’s Channel and GTM strategy in North America Partner with our direct Enterprise Sales team and technical enablement teams to build pipeline Develop and manage the day-to-day relationships between our valued partners and Immersive Drive yearly, quarterly, and monthly business planning with partners, ensuring you meet or exceed quota Delivers value propositions and other key messaging to partner communities Learn and maintain knowledge of Immersive’s products along with an understanding of competitive products, pricing, and stance within our partners Communicate product launches and promotions Create and execute partner events Maintain and present weekly pipeline forecast Who You Are 8+ years of experience in channel sales, ideally from within a nimble startup environment You have an extensive network of existing cybersecurity reseller relationships and have experience working with SaaS products Excellent presentation and communication skills to engage audiences Brilliant time management and organizational skills Ability to close business while achieving a high level of partner satisfaction Able to travel, when needed, to meet partners, customers, attend events or participate in company events As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Prosper in our success with share options, and rewards for doing great work and living our values Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support Save for the future with a 401K match of up to 5% – effective immediately 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave & your birthday off. Flexible and remote working, so you can work when and where you work best Career and learning development through the platform and our Learn Anything fund While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms) Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $131,750 - 189,125, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience. Find out more at https://careers.immersivelabs.com