IKS Health

Provide HR support including employee relations, compliance, performance management, and talent initiatives for a blended onsite and remote workforce. | 6-7 years HR Generalist experience, call center background preferred, knowledge of US employment laws, bachelor's degree, HR certification preferred. | About IKS Health: Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 13,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue Location: On Site, Coppell, Texas Reports To: Director- HR Employment Type: Full-Time Job Summary We are seeking an experienced and adaptable Human Resources Generalist to support our fast-paced Healthcare Contact Center. In this role, you will be the primary HR point of contact for a blended workforce of onsite and remote customer service teams. You will partner with contact center leadership to drive employee engagement, manage employee relations, ensure compliance with multi-state labor laws and healthcare regulations, and support high-volume talent initiatives. The ideal candidate brings a deep understanding of US employment law, thrives in a metrics-driven call center environment, and knows how to build culture across distributed teams. Key Responsibilities Employee Relations & Engagement • Act as a trusted advisor to contact center managers and supervisors, providing coaching on conflict resolution, team dynamics, and effective leadership. • Conduct objective, thorough, and timely workplace investigations for both onsite and remote employees, providing actionable recommendations. • Develop and execute retention strategies and engagement initiatives specifically designed for a blended workforce to prevent burnout and reduce high-volume contact center turnover. • Serve as the primary point of contact for employee inquiries regarding policies, benefits, and workplace concerns. Performance Management • Partner with contact center leadership to align HR practices with operational metrics (e.g., QA scores, Average Handle Time, Schedule Adherence). • Guide managers through the progressive discipline process, including drafting and reviewing Performance Improvement Plans (PIPs) and corrective actions. • Facilitate the annual performance review cycle and support continuous feedback practices. Compliance & HR Operations • Ensure strict compliance with federal, state, and local employment laws across all states where remote employees reside (e.g., FLSA, FMLA, ADA, state-specific sick leave and wage laws). • Maintain a strong understanding of healthcare compliance (e.g., HIPAA) and ensure HR practices align with industry regulations regarding confidentiality and patient data security. • Manage leave of absence (LOA) administration, ADA accommodation requests, and workers' compensation claims. Onboarding & Talent Support • Collaborate with Talent Acquisition to support high-volume hiring classes, ensuring candidates meet the specific behavioral and technical requirements of a call center. • Oversee a seamless onboarding experience that integrates both onsite and remote new hires into the company culture and ensures they are fully equipped for their training nesting periods. • Conduct stay interviews and exit interviews to gather actionable feedback for continuous improvement. Required Qualifications • Experience: 6-7 years of progressive HR Generalist experience within the United States. • Industry Background: Previous experience supporting a call center or contact center environment is heavily preferred. • Workforce Management: Proven track record of supporting a hybrid or blended workforce (managing both onsite and fully remote teams). • Compliance Expertise: Strong working knowledge of US federal employment laws (FMLA, ADA, FLSA) and experience navigating multi-state employment regulations. • Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). Preferred Qualifications • Active HR Certification (SHRM-CP or PHR). • Experience operating within a modern HRIS (e.g., Workday, UKG, ADP). • Being bilingual (English/Spanish) is a plus. Compensation and Benefits: The base salary range for this position is $72,000k-$75,000k. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Submit clean claims, address rejections quickly, route claims appropriately, and collaborate to meet productivity and quality targets. | High school diploma required, Medicaid experience mandatory, 1-2 years healthcare RCM or billing preferred, proficiency in Microsoft Office and G Suite, strong typing skills, and ability to work in a fast-paced team environment. | About IKS www.ikshealth.com Founded in 2006, IKS Health enables providers to provide better, safer, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue. We are a Patient Contact Center environment. Individual performance measurement while working within a team atmosphere Comprehensive 4 weeks training program Variable incentive bonus and recognition programs Opportunities for career growth Key Responsibilities Work as part of a billing team to submit accurate, clean claims to payers through the client billing system. Address clearinghouse and front-end rejections within a 24-hour turnaround time. Route claims to appropriate departments when client or IKS input is required. Ensure billing actions are resolution-focused and completed within agreed turnaround times. Collaborate with teammates and leadership to meet productivity and quality targets. Qualifications Required: High School Diploma or GED. Preferred: Associate’s or Bachelor’s degree in business, healthcare administration, or related field. Required Experience MUST HAVE Medicaid experience. Preferred: Prior experience in Healthcare RCM, Medical Billing, or Claims Processing(1-2 years). Candidates with experience in: Insurance claims/policy processing Accounting / Finance (transaction handling, reconciliations) Administrative roles requiring accuracy and case resolution Skills & Competencies Technical / Functional Basic proficiency in G Suite & Microsoft Office Suite (Excel, Outlook, Word). Strong typing speed and accuracy. Comfort with computer-based systems and multitasking across applications Behavioral Resolution focus and problem-solving mindset. Attention to detail and accountability. Teamwork and clear communication. Ability to perform in a fast-paced environment. Why Join IKS Health? Gain experience in the U.S. Healthcare Revenue Cycle Management. Structured training and support provided. Opportunities to grow within our expanding Dallas Contact Center Operations. Compensation and Benefits: The pay range for this position is $14 to $21 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401(k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Lead BI teams to transform reporting into analytics, deliver insights on business KPIs, manage team performance and training, and provide analytics-driven business opportunities in US healthcare RCM. | 15+ years experience with 10+ years in reporting & analytics in outsourcing industry, 10+ years US healthcare RCM experience, 5+ years managing reporting analysts, knowledge of BI tools, project management preferred, and excellent communication and stakeholder skills. | About IKS Health www.ikshealth.com IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups, and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality, and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States. — IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare, spanning administrative, clinical, and operational burdens, so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we're creating transformative value in healthcare and empowering clinicians to build healthier communities. Profile Description: This role will be responsible for leading his/her teams by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business's key stakeholders, including internal staff, partners, and clients. This position will be ultimately responsible for helping transform the company into a business that truly differentiates and competes on analytics. Key Responsibilities: Process: Ensure that the BI organization is transformed from a reporting team into an analytics team. Provide insights, patterns, deep dive on anomalies in the process KPI performance of existing clients. Big Data Analytics to identify significant gains in efficiency and customer satisfaction. Predictive capabilities across the enterprise to extract actionable, forward-looking insights from growing data assets. Contextual analytics/AI-powered analytics to solve complex business problems People: Support and ensure performance improvement across the entire BI function through tracking, feedback, Coaching, and development interventions across all levels. Accountable for checking attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely and effective ESAT initiatives. Ensuring a Learning culture through a 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops. Support and manage your team's project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team with all applicable compliance requirements. Updates and maintains own expertise, shares this with colleagues, and contributes to a positive work environment. A Client: Set up a reporting system for business KPIs that were used to position our competitive advantage at the time of contract negotiations (ex, Cash upside) Financial: Provide analytical and contextual insights on potential business opportunities (ex, cash upside). Report on performance and insights on performance anomalies on business KPIs (ex, cash upside performance vs target agreed in the contract) Qualifications: A graduate in any stream is a must. (Preferred in fields like mathematics, statistics, etc.A ) BA preferred from a UGC/AICTE-approved institute. Role Prerequisites: Overall experience of 15 plus years, wherein 10 plus years in handling reporting & analytics in the outsourcing industry for multiple customers A relevant experience of 10+ years in the US healthcare RCM 5 plus years of experience in managing a team of reporting analysts Functional Competencies: Knowledge of the various suites of BI tools and software available in the market. Knowledge across any RCM function & US Healthcare. The ability to create a business intelligence strategy for the business. Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Detail Orientation Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage expectations effectively Ability to deliver high impact amid complexity, ambiguity, and competing priorities Consultative Skills Dealing with Ambiguity Compensation and Benefits: The base salary range for this position is $200k-$225k. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Job Type: Full-time Pay: $200,000.00 - $225,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Referral program • Retirement plan • Vision insurance Work Location: Remote