iHerb, LLC

Design and maintain secure cloud environments and optimize security orchestration and identity management. | Over 10 years experience with AWS, Terraform, Kubernetes, Python/Bash scripting, Splunk ES, and Okta OIE required. | For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. About the Role We are looking for a hands-on Security Automation Engineer and builder who thrives on creating automated, secure cloud environments and scaling security operations. You will design and maintain infrastructure-as-code, cloud security automations, and modern security tooling — with a strong focus on AWS, Splunk Enterprise Security, Splunk SOAR, and Okta Identity. This role combines deep cloud infrastructure expertise with security orchestration and identity management to strengthen our overall defensive posture. Key Responsibilities Design, develop, and maintain automation frameworks and scripts (Python, Bash, Terraform) to streamline security processes and workflows. Deploy and manage secure, scalable infrastructure on AWS using Terraform via Scalr and Harness, with additional presence in GCP and Azure. Build, support, and optimize AWS Step Functions, Lambda, and EventBridge workflows from a centralized tooling account that operates across multiple spoke accounts in the AWS Organization. Maintain Kubernetes clusters using Helm charts, including in-house security automations on pods that integrate with CSPM tools and Jira ticketing processes. Develop and enforce cloud security guardrails using OPA, Guardrails, Service Control Policies (SCPs), IaC security gates, and tag policies. Architect, build, and maintain Splunk Enterprise Security (ES) integrations, including onboarding log sources, managing indexes, tuning correlation searches, and configuring automated response actions. Design and implement Splunk SOAR playbooks to automate security tasks, reduce Mean Time to Respond (MTTR), and scale SOC capabilities. Serve as the subject matter expert for Okta Identity Engine (OIE) — building and managing scalable SSO policies, modern authentication (SAML/OIDC), and identity lifecycle processes. Leverage AWS security services (GuardDuty, Macie, IAM, Control Tower, KMS, CloudTrail, EventBridge) to build event-driven automations for threat detection and response. Own the in-house Jira management process for CSPM findings and the supporting data pipeline that feeds AWS QuickSight dashboards. Collaborate with cross-functional teams (Dev, Platform, Security, and SOC) to integrate security automation into CI/CD pipelines and shift security left. Conduct risk assessments, enforce security best practices, and continuously improve our defensive posture through automation and tooling. Monitor, troubleshoot, and optimize cloud infrastructure and security systems to ensure high availability, performance, and compliance. Stay current with AWS best practices, security trends, and emerging technologies to drive continuous improvement. Required Skills & Qualifications 10+ years of experience. Strong hands-on experience with: Terraform, Kubernetes (EKS + Helm), Docker, and scripting in Python & Bash AWS services including Step Functions, Lambda, EventBridge, GuardDuty, Macie, IAM, Organizations, and QuickSight Policy-as-code tools (OPA, Guardrails, SCPs) and IaC security scanning Splunk Enterprise Security (ES) administration, log onboarding, correlation search tuning, and automated responses Splunk SOAR playbook development and automation Okta Identity Engine (OIE), SSO, SAML, and OIDC protocols Proven ability to work independently with minimal supervision while collaborating effectively with cross-functional teams and providing technical guidance. Experience designing automation solutions that reduce MTTD and MTTR. Solid understanding of cloud security principles, compliance frameworks, and secure infrastructure design. Preferred Qualifications Experience with Scalr, Harness, or similar IaC deployment platforms. Familiarity with GCP and/or Azure cloud environments. Prior experience integrating security tools with Jira and building data pipelines for visualization (QuickSight or similar). Security certifications (AWS Security Specialty, CKS, Splunk-related certifications, or Okta certifications) are a plus. #LI-JC1 Compensation: The expected salary range for this role is $162,000.00 - $190,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Own lifecycle marketing channels and manage end-to-end campaign execution to drive customer engagement and retention. | 7+ years experience in CRM or retention marketing with proficiency in data and project management tools. | For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary: iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name. With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. As we expand our CRM capabilities, we’re seeking a data-driven, highly organized CRM Program Manager to own key marketing channels and programs that drive engagement, retention, and lifetime value. The CRM Program Manager will take full ownership of one or more key lifecycle marketing channels or programs — such as Direct Mail (Postcards), SMS/WhatsApp Messaging, and Opt-In Growth across Email, Push, and App. This role is responsible for defining the strategy, managing execution, and improving performance across assigned programs. The ideal candidate thrives in both strategy and operations: they can identify growth opportunities, prioritize work, coordinate cross-functional efforts, and manage the metrics that matter — from opt-in rates to engagement, conversion, and retention. Job Expectations: Serve as the end-to-end owner for assigned CRM channels (e.g., direct mail/postcard, SMS/WhatsApp, push, or opt-in programs). Define the strategy, roadmap, and KPIs for each program, aligned with iHerb’s customer lifecycle and retention goals. Manage campaign planning and execution across owned channels, ensuring accurate targeting, personalization, testing, and delivery. Develop segmentation, audience rules, and message frameworks to improve relevance and performance. Oversee creative development and review processes for all campaigns and customer touchpoints. Define key metrics and reporting for assigned channels: opt-in rates, delivery rates, engagement (CTR, open, click), conversion, and revenue contribution. Knowledge, Skills and Abilities: Strong communication skills: listening, verbal, and written Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar) Highly proficient in excel and project management tools (Asana) Experience Requirements: 7+ years of marketing experience in CRM or retention marketing Proven experience managing one or more CRM channels — such as direct mail, SMS, push notifications, or email. Demonstrated ability to prioritize, manage multiple initiatives, and work cross-functionally. Strong project management and organizational skills — able to translate vision into clear execution plans.Strong analytical skills and familiarity with data tools (Excel, SQL, Tableau/Power BI). Experience with direct-to-consumer brands preferred. Asana, Confluence, Jira experience preferred Compensation: The expected salary range for this role is $77,234 - $110,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Lead and scale operational functions including content, localization, and product onboarding with AI-driven workflow optimization for a global ecommerce business. | Bachelor's degree and 12+ years in business or ecommerce operations with proven leadership and AI process optimization experience. | For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations. This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness. The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity. Key Responsibilities Team Leadership Lead and develop operational teams including: Content Operations Localization & Translation Operations Product Onboarding Operations Product Content Operations Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement Coach and develop managers and operational leaders Drive organizational alignment and clarity across operational functions Establish operational performance metrics and service standards across operational teams Operational Strategy & Process Optimization Lead operational strategy and continuous improvement initiatives across Commercial Operations Design and implement scalable workflows, governance models, and operational processes Drive operational standardization, SLA management, prioritization frameworks, and execution consistency Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms Build scalable operational frameworks to support global ecommerce growth Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates. Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality Drive operational excellence initiatives across high-volume production and workflow-based teams AI, Automation & Operational Innovation Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling Help define future-state operational models that leverage AI-assisted workflows and intelligent automation Drive adoption of scalable operational technologies and process innovation initiatives across teams Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations Cross-Functional Workflow Leadership Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution Lead operational coordination for high-impact cross-functional initiatives Improve intake, prioritization, and workflow management processes across stakeholder groups Establish scalable operating rhythms and governance structures across teams Drive organizational alignment and clarity across operational functions Establish operational performance metrics and service standards across operational teams The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills & Abilities Required Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment Proven success driving cross-functional operational transformation and process optimization initiatives Strong experience building scalable workflows, operational governance, and execution frameworks Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies Strong analytical, organizational, and problem-solving skills Experience leading managers and operational teams Excellent executive communication and stakeholder management skills Experience Requirements: Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields Education Requirements: Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred. Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The remote work environment is characterized by minimal noise levels. Other factors are: Fast-paced with fewer interruptions than a typical office environment. Remote setting that combines professionalism with a casual atmosphere. Home Office environment, providing flexibility and comfort Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software. Flexibility to accommodate extended work hours as needed #LI-JC1 Compensation: The expected salary range for this role is $260,000.00 - $285,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Lead carrier network strategy and execution to improve outbound D2C delivery and liaise with vendors and teams to enhance logistics efficiency. | Bachelor's degree and 7+ years logistics experience with proven carrier negotiation skills and D2C e-commerce knowledge. | For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary: The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience. Job Expectations: Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience. Develop, refine, and track vendor performance metrics and internal US specific KPIs Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements Lead to drive US delivery projects, risk mitigation, and deliverables Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s) Set-up new and continually improve existing processes for the assigned lanes and carriers. Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations Actively identify and scope new opportunities to improve how we serve customers and business processes Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency. Seek improvements in processes between the Global Logistics team and its internal and external partners Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed Perform site visit at carrier’s facility and attend in person team meeting when required Support assigned projects when needed The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape Proven track record in complex carrier negotiations including contract review Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs. Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimize cost, service, and delivery experience Strong project management experience including managing complex project goals, providing timely project updates, etc Ability to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members Ability to analyze and evaluate complex information to identify optimal solutions Strong vendor management experience to drive success for the end consumer Experience with training and developing team members Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc. Experience Requirements: Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. Education Requirements: Bachelor's degree in business or logistics or in a related field required or equivalent work experience. Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Equipment Knowledge: Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc. Experience Requirements: Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. Education Requirements: Bachelor's degree in business or logistics or in a related field required or equivalent work experience. Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. Work Environment: The noise in the work environment is usually moderate. Other factors are: Professional, yet casual work environment Office / Warehouse environment Work closely with global teams across multiple regions; flexibility in working hours may be required Compensation: The expected salary range for this role is . The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Lead source-to-contract processes and develop sourcing strategies for indirect spend categories to optimize cost and quality. | 7+ years corporate procurement experience with strong category management, negotiation, and data analysis skills and a relevant bachelor's degree. | For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary: We are seeking a highly skilled Strategic Sourcing Manager (Indirect) to drive sourcing strategies that deliver measurable value across cost, quality, and supplier performance. In this fully remote role, you will lead end-to-end source-to-contract processes, manage complex spend categories (including but not limited to Operations, Logistics, Corporate Functions), and streamline operations to maximize efficiency. You will play a key role in negotiating favorable agreements, strengthening supplier partnerships, and collaborating with internal stakeholders to align sourcing strategies with business needs. Beyond category management, you’ll design and implement programs that enhance cross-departmental analytics, enabling smarter business decisions. This role is a prominent component to advancing iHerb’s mission of making health and wellness accessible worldwide. Core working hours are aligned to the Pacific Standard Time (PST) zone. Job Expectations: Sourcing Strategy Lead the development and execution of strategic sourcing initiatives across multiple categories of goods and services. Identify and implement sourcing approaches that deliver value, mitigate risk, and align with business objectives. RFx Management Design and manage RFPs, RFQs, and RFIs using sourcing platforms. Partner with business stakeholders to gather requirements, facilitate supplier communications, and evaluate proposals with clear, data-driven insights. Negotiations & Contracts Develop negotiation strategies and lead end-to-end negotiation processes. Secure enterprise-wide agreements that optimize total cost of ownership while minimizing financial and operational risk. Draft and negotiate key business terms (SOWs, SLAs, and commercial terms) in collaboration with Legal. Stakeholder Engagement Act as a trusted advisor to internal business partners by aligning sourcing strategies with operational needs. Build strong relationships with stakeholders, presenting business cases and cost-benefit analyses that drive buy-in and adoption. Market & Business Intelligence Continuously monitor market trends, supplier innovations, and emerging opportunities. Maintain up-to-date knowledge of category benchmarks, market rates, and industry best practices through research, peer networks, and associations. Spend & Data Analytics Analyze large and complex spend datasets to uncover cost-saving opportunities and value drivers. Support ongoing data enrichment to ensure accurate, actionable spend intelligence for decision-making. Value Delivery & Savings Quantify baseline costs, negotiation outcomes, and overall financial impact of sourcing activities. Report and communicate measurable savings and process improvements. Supplier Management Develop, manage, and evaluate supplier relationships to ensure performance and continuous improvement. Oversee contract lifecycles, renewals, ensuring performance compliance to negotiated terms and conditions. Lead periodic supplier reviews and resolve escalated issues collaboratively. Agility & Process Excellence Champion an agile sourcing approach to improve cycle times, simplify processes, and enhance speed-to-value. Collaborate cross-functionally to deliver enterprise-wide initiatives that support cost savings, supplier innovation, and operational excellence. Serve as a flexible sourcing leader who can manage a primary category while supporting high-impact projects across the organization. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: Demonstrated expertise in category management and developing comprehensive sourcing strategies. Strong negotiation skills with a proven ability to secure favorable terms and conditions. Excellent analytical and problem-solving abilities Exceptional communication (written and verbal) and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels (prepare and present presentation materials). Ability to work independently and collaboratively in a fully remote environment, managing multiple priorities and deadlines effectively. High degree of accuracy and attention to detail Excellent organization skills and ability to multi-task Equipment Knowledge: Proficiency in data analysis tools (i.e. Tableau, Looker, PowerBI, Excel, Google Sheets, etc.) Experience with Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred Experience Requirements: 7+ years of progressive experience of corporate procurement/strategic sourcing with a proven track record of delivering significant cost savings and value. Must have strong category management knowledge, including but not limited to driving opportunity identification, spend analytics, sourcing strategy, project management, RFx processes, contract negotiation, supplier benchmarking, contract compliance, and procure-to-pay processes. Preferred Qualifications: Certifications such as CPSM (Certified Professional in Supply Management) or CSCP (Certified Supply Chain Professional). Expert sourcing experience in indirect categories supporting IT, Legal, Finance, and Supply Chain (i.e. Technical spending, Data Center/Tech buildouts, SaaS products, Human Resources/Talent Acquisition) Experience with procurement software tools and processes (i.e. Ariba Sourcing, Coupa, Workday Strategic Sourcing, etc.) Technical Program Management and leading cross-functional, global teams Analytics development and narrative storytelling Education Requirements: Bachelor's degree in Business, Supply Chain Management, or a related field. MBA or advanced degree preferred. Compensation: The expected salary range for this role is . The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Lead customer experience strategy and team to analyze feedback, reduce friction points, manage CX tools, and coordinate with multiple departments to improve customer satisfaction. | 5-7 years in ecommerce customer experience roles, knowledge of customer support systems, project management skills, and preferably bilingual with a Bachelor’s degree or equivalent experience. | Job Summary This role is responsible for building and managing the Customer Experience strategy for iHerb. Will work collaboratively with leadership and departments including GL, Warehouse, IT, Product and Marketing. This role is pivotal in understanding customer pain points and providing solutions to improve customer and user experience. Job Expectations • Manages team responsible for customer feedback analysis, User Research and reduction of all customer friction points. • Owner and operator of session reconstruction tools, customer surveys, CRM, AI feedback analysis software. • Ownership of external customer experience projects that come from Qualtrics, UnitQ and/or Fullstory • Voice of the customer for iHerb’s multilingual Chatbot. Which includes maintaining top tier CSAT and the growth strategy with Product • Shared management of CX tools such as Qualtrics, Fullstory, Usertesting. responsible for company KPIs, expenses and contracts • Project Management and reduction of CX issues for order damages, refund policy, site bugs, product enhancements, promotional marketing improvements and logistical delays • Leads weekly Voice of the Customer meetings for Product, IT, Marketing, Logistics and Customer Service • Provides weekly VOC coordination for PXO, Warehouse, Marketing and IT which includes surveys, interviews and more • Growth of Self Service pages and content within Knowledge Base to accommodate a customer base of 3 million+ and 100+ different countries • Accountable for successful resolution of all customers facing priority 1 issues • Responsible for presentation of customer issues and feedback to the executive management team • Assist with customer service strategy and outward facing messaging Required Knowledge, Skills and Abilities: • Understanding of iHerb’s customer channels, the internal structure of a customer support team and IT team • Knowledge of iherb’s customer systems and reporting • Detailed and deadline oriented with excellent project management skills. • Bilingual is a major plus Equipment Knowledge • Zendesk reporting • Experience with Microsoft Office Suite (Word, Excel, PowerPoint) • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred Experience Requirements Generally, requires a minimum of five (5) to seven (7) years of experience in a Customer Experience role in an ecommerce environment. Education Requirements Bachelor’s Degree in Business, Marketing or related field preferred, or a combination of education and equivalent work experience. The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com. Anticipated Pay Scale $115,850—$184,307 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About IHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a Passion For Wellness And a Mind For Innovative Solutions, IHerb Team Members Share a Vision For a Healthier World That Drives Them Each Day. Our 5 Shared Values Unite Our Global Team Focus on the Customer • Empower Our People • Be Entrepreneurial & Pivot Quickly • Embrace Diversity & Inclusion • Strive for Simplicity IHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.