Ignite IT

Design, develop, and implement custom software and database applications, participate in Agile ceremonies, and support product and team success. | 5+ years Java experience with Angular, US citizenship with ability to obtain security clearance, college degree or equivalent experience, strong communication and collaboration skills. | Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment while modernizing enterprise systems and applications needed to support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. As a Java Full Stack Developer you will offer your agile methodology experience as part of a dynamic and passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). You will bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team will be key to the overall success. Your Role Design, develop and implement custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight. Act as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success. Provide improvements to the product(s) being supported Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases. Support release planning with conceptual design and development / refinement of software engineering guidelines. Analyze complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components Must be a U.S. Citizen and able to obtain a CBP public trust clearance (criteria include, but not limited to; 3-year check for felony convictions, 1-year check for illegal drug use, 1-year check for misconduct such as theft or fraud). College degree (B.S.) in Computer Science, Software Engineering, Information Management Systems or a related discipline. Experience will be considered in lieu of a degree. 5+ years of experience with Java; to include any of the following: Hibernate (or other ORM), Spring, JAX-RS, JavaScript, XML, JSON, Web-Services (JAX-WS or JAX-RS), JBoss, Eclipse, Maven, Junit, and shell scripting. MUST have recent experience with Angular development. Object oriented design and development (OODD) expertise, Service Oriented Architecture (SOA) Communicating OODD and SOA principles and best practices. Experience with source code control systems and concurrent development workflows (Git preferred). Experience using SQL or PL/SQL to access Oracle, MySQL, or SQL Server databases. Excellent written and verbal communication skills. Strong collaboration skills and desire to work within a team. Highly responsible, team-oriented individual with very strong work ethic and a self-starter Additional with any of the following is highly desirable: HTML, Angular, VMware, ETL tools, ESB, message queuing, application security, automated testing, UML, VersionOne, Jira, or Sparx Enterprise Architect Ignite IT offers a comprehensive salary and benefits package to include Medical, Dental, and Vision; Short Term/Long Term/Life Insurance; 401K with matching and fully Vested 100%; PTO; Holiday; Training; and much more… Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected must be able to possess and maintain a government clearance as required for access to classified information. US CITIZENSHIP REQUIRED 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

The EOC Engineer is responsible for managing and processing incident tickets, ensuring compliance with Service Level Agreements (SLA), and performing proactive network and systems monitoring. They assist in restoring services during outages and conduct continuous improvement of service desk support. | Candidates should have 0-2 years of IT experience, with familiarity in ticketing systems and ITIL principles. Excellent communication skills and the ability to work both independently and as part of a team are essential. | Responsibilities: Manage, track, report, process and assign tickets daily. Responsible for opening, tracking and closing tickets. Perform proactive network and systems monitoring. Assist in restoring service when outages occur. Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). Define and classify level, priority and nature of problem, request and/or issue. Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests. Actively manage incident tickets and provide status updates on each ticket per SLA. Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Ability to craft technical and professionally written outage notifications and updates to incident stakeholders. Conduct continuous improvement service desk support and update knowledge base as required. Perform systems administration troubleshooting and support. Work in shift duties which includes 1st, 2nd, 3rd and swing shift. Requirements: At Minimum 0-2 years of IT experience. Experience with infrastructure and application support experience using Remedy or other ticketing and incident management systems. Familiarity and practical application of advanced principles of ITIL/ITSM. Excellent written and communication skills required; excellent customer service aptitude. Ability to present to executive management incident debriefs and root cause analysis reports. Must be available for on-call support as required. Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to details. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal. Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions Results oriented. Able to drive things forward regardless of personal interest in the task. Willing to work shift duties. Must be willing to work on Client Site, Must be a U.S. Citizen. Must be able to obtain Public Trust clearance. Nice To Have: Experience with Linux Operating Systems. Experience with Network and Server monitoring tools. Experience supporting federal projects. 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

The EOC Engineer/Admin is responsible for managing and processing incident tickets, ensuring compliance with Service Level Agreements (SLA), and performing proactive network and systems monitoring. They assist in restoring services during outages and provide status updates on tickets. | Candidates should have 0-2 years of IT experience, familiarity with ticketing systems like Remedy, and excellent communication skills. They must be U.S. citizens and able to obtain Public Trust clearance. | Responsibilities: Manage, track, report, process and assign tickets daily. Responsible for opening, tracking and closing tickets. Perform proactive network and systems monitoring. Assist in restoring service when outages occur. Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). Define and classify level, priority and nature of problem, request and/or issue. Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests. Actively manage incident tickets and provide status updates on each ticket per SLA. Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Ability to craft technical and professionally written outage notifications and updates to incident stakeholders. Conduct continuous improvement service desk support and update knowledge base as required. Perform systems administration troubleshooting and support. Work in shift duties which includes 1st, 2nd, 3rd and swing shift. Requirements: At Minimum 0-2 years of IT experience. Experience with infrastructure and application support experience using Remedy or other ticketing and incident management systems. Familiarity and practical application of advanced principles of ITIL/ITSM. Excellent written and communication skills required; excellent customer service aptitude. Ability to present to executive management incident debriefs and root cause analysis reports. Must be available for on-call support as required. Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to details. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal. Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions Results oriented. Able to drive things forward regardless of personal interest in the task. Willing to work shift duties. Must be willing to work on Client Site, Must be a U.S. Citizen. Must be able to obtain Public Trust clearance. Nice To Have: Experience with Linux Operating Systems. Experience with Network and Server monitoring tools. Experience supporting federal projects. 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance