Ignite IT

Design and maintain scalable cloud-native enterprise applications collaborating in Agile teams. | Requires 7+ years professional software development, proficiency in Python, Java, Angular, AWS, U.S. citizenship, and a technical bachelor's degree. | Ignite IT is seeking a Senior Full Stack Developer to support the U.S. Customs and Border Protection (CBP) in developing and modernizing enterprise applications that improve operational efficiency and support critical business functions. In this role, you'll join a collaborative Agile engineering team responsible for designing, building, and maintaining secure, scalable cloud-native applications. You'll work alongside software engineers, architects, product owners, and stakeholders to deliver modern software solutions that improve enterprise systems and user experiences. This is an excellent opportunity for an experienced engineer who enjoys solving complex technical challenges, working with modern cloud technologies, and delivering high-quality software in a fast-paced Agile environment. What You'll Do As a member of an Agile Scrum team, you'll design, develop, test, and maintain enterprise software applications supporting CBP systems. You'll work across the full software development lifecycle to deliver secure, scalable, and high-quality software while collaborating closely with engineers, architects, product owners, and stakeholders. Responsibilities Design, develop, and maintain full-stack applications supporting both legacy modernization and new development initiatives. Build scalable backend services using Python, Java, and Spring Boot. Develop responsive, modern user interfaces using Angular, TypeScript, Angular Material, HTML, CSS, and JavaScript. Design and consume RESTful APIs within a microservices architecture. Develop applications within Linux containerized environments. Participate in Agile ceremonies including sprint planning, backlog refinement, sprint reviews, retrospectives, testing, demonstrations, and production releases. Collaborate closely with software engineers, architects, stakeholders, and end users throughout the software development lifecycle. Enhance existing applications through performance optimization, feature enhancements, and technical modernization. Develop reusable libraries, components, and services that improve maintainability and scalability. Conduct code reviews and promote engineering best practices across the team. Analyze complex technical problems and develop innovative, scalable solutions. Help ensure software quality, reliability, and timely delivery. Mentor junior developers and contribute to a collaborative engineering culture. Continuously evaluate and adopt modern development tools, frameworks, and best practices. Required Qualifications U.S. Citizenship. Ability to obtain and maintain a CBP Public Trust. Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related discipline (or equivalent professional experience). 7+ years of professional software development experience. Experience developing applications within Linux containerized environments. Demonstrated experience with: Python Java Spring Boot Angular TypeScript JavaScript HTML/CSS PostgreSQL AWS Microservices Architecture Strong experience designing and developing RESTful APIs. Strong understanding of Angular development, including Angular Material, component architecture, state management, and UI performance optimization. Experience developing and maintaining Python applications, backend services, APIs, or automation in enterprise environments. Experience integrating Angular frontends with Spring Boot microservices. Experience building Single Page Applications (SPA). Experience creating reusable libraries and responsive user interfaces. Strong understanding of Object-Oriented Design (OOD), Service-Oriented Architecture (SOA), and software engineering best practices. Experience using Git and collaborative source control workflows. Working knowledge of the Software Development Life Cycle (SDLC), including planning, requirements management, development, testing, quality assurance, configuration management, and release management. Strong written and verbal communication skills with the ability to collaborate across technical and non-technical teams. Passion for delivering high-quality, user-centric software solutions. Preferred Qualifications Experience with any of the following is highly desirable: AWS Certified Developer AWS Certified Solutions Architect Oracle Certified Professional (Java) Kafka or other messaging technologies ETL tools DevOps and CI/CD pipelines Automated testing frameworks Application security best practices UML NGRX or NGXS Enterprise system architecture and distributed systems design

Design, develop, and implement custom software and database applications, participate in planning and testing. | Requires 5+ years Java experience, recent Angular development, U.S. citizenship, and a bachelor's degree or equivalent. | Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment while modernizing enterprise systems and applications needed to support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. As a Java Full Stack Developer you will offer your agile methodology experience as part of a dynamic and passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). You will bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team will be key to the overall success. Your Role Design, develop and implement custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight. Act as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success. Provide improvements to the product(s) being supported Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases. Support release planning with conceptual design and development / refinement of software engineering guidelines. Analyze complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components Must be a U.S. Citizen and able to obtain a CBP public trust clearance (criteria include, but not limited to; 3-year check for felony convictions, 1-year check for illegal drug use, 1-year check for misconduct such as theft or fraud). College degree (B.S.) in Computer Science, Software Engineering, Information Management Systems or a related discipline. Experience will be considered in lieu of a degree. 5+ years of experience with Java; to include any of the following: Hibernate (or other ORM), Spring, JAX-RS, JavaScript, XML, JSON, Web-Services (JAX-WS or JAX-RS), JBoss, Eclipse, Maven, Junit, and shell scripting. MUST have recent experience with Angular development. Object oriented design and development (OODD) expertise, Service Oriented Architecture (SOA) Communicating OODD and SOA principles and best practices. Experience with source code control systems and concurrent development workflows (Git preferred). Experience using SQL or PL/SQL to access Oracle, MySQL, or SQL Server databases. Excellent written and verbal communication skills. Strong collaboration skills and desire to work within a team. Highly responsible, team-oriented individual with very strong work ethic and a self-starter Additional with any of the following is highly desirable: HTML, Angular, React, VMware, ETL tools, ESB, message queuing, application security, automated testing, UML, VersionOne, Jira, or Sparx Enterprise Architect Ignite IT offers a comprehensive salary and benefits package to include Medical, Dental, and Vision; Short Term/Long Term/Life Insurance; 401K with matching and fully Vested 100%; PTO; Holiday; Training; and much more… Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected must be able to possess and maintain a government clearance as required for access to classified information. US CITIZENSHIP REQUIRED **If located within 40 miles of Ashburn, VA, candidate is expected to work 1 day per week in-office** 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Support, maintain, and optimize enterprise AV and collaboration environments focusing on IronBow and Cisco Webex technologies with complex issue diagnosis. | Requires deep expertise in enterprise network topology and hands-on experience with Biamp, Crestron, and Cisco Webex Room Kits, plus US citizenship and multi-layer troubleshooting skills. | The AV Engineer / IronBow Specialist will support, maintain, troubleshoot, and optimize enterprise audio/visual and collaboration environments, with a focus on IronBow-supported collaboration solutions and integrated conferencing capabilities. This role requires a strong technical foundation in network topology, collaboration technologies, and fully integrated audio and video systems used in high-visibility, mission-critical environments. The ideal candidate will have hands-on experience supporting Cisco Webex Room Kit technologies, enterprise A/V platforms, audio networking, control systems, and multimedia collaboration solutions. The engineer must be able to diagnose complex issues across infrastructure, network, endpoint, hardware, software, and application layers, identify root causes, and implement timely resolutions that minimize operational disruption. Key Responsibilities Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies. Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure. Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services. Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues. Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services. Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service. Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments. Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues. Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services. Document troubleshooting steps, configurations, resolutions, and operational procedures. Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed. Recommend improvements to enhance system reliability, performance, scalability, and user experience. Qualifications Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure. Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies. Strong experience with enterprise audio/visual systems and integrated conferencing environments. Proficiency with Biamp/Tesira audio platforms. Experience with Crestron control systems. Experience with Aurora multimedia solutions. Knowledge of Dante-enabled audio networking environments. Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers. Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7. Strong root cause analysis and problem-resolution skills. Ability to work effectively in high-visibility, mission-critical operational environments. Excellent communication, collaboration, and cross-functional coordination skills. Preferred Qualifications Experience supporting IronBow-delivered or IronBow-managed enterprise collaboration solutions, monitoring tools, and management platforms. Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments. Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations. Experience supporting federal, government, or highly regulated enterprise environments. Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides. Core Competencies Enterprise A/V engineering Cisco Webex Room Kit support IronBow collaboration solution support Network-aware troubleshooting Integrated collaboration systems Audio/video signal flow analysis Root cause analysis Cross-functional technical coordination Mission-critical operational support Strong customer service and executive support presence 401(k) with matching and 100% Vested Health Insurance - 3 plans to select from Dental insurance Vision Insurance Health savings account Life insurance Short Term Disability Long Term Disability AD&D Paid time off Professional development assistance Training Tuition reimbursement Flexible schedule Flexible spending account Referral program Paid Legal Plan and more.... Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected may be required to possess and maintain a government clearance US CITIZENSHIP REQUIRED

Support and optimize enterprise AV and collaboration environments focusing on ThunderCAT and Cisco Webex Room Kit technologies. | Requires expertise in enterprise network topology, integrated AV systems, Biamp, Crestron, Dante, and US citizenship for government clearance. | The AV Engineer / ThunderCAT Specialist will support, maintain, troubleshoot, and optimize enterprise audio/visual and collaboration environments, with a focus on ThunderCAT-supported systems and integrated conferencing capabilities. This role requires a strong technical foundation in network topology, collaboration technologies, and fully integrated audio and video systems used in high-visibility, mission-critical environments. The ideal candidate will have hands-on experience supporting Cisco Webex Room Kit technologies, enterprise A/V platforms, audio networking, control systems, and multimedia collaboration solutions. The engineer must be able to diagnose complex issues across infrastructure, network, endpoint, hardware, software, and application layers, identify root causes, and implement timely resolutions that minimize operational disruption. Key Responsibilities Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies. Provide technical support for ThunderCAT appliances and related collaboration infrastructure. Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services. Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues. Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services. Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service. Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments. Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues. Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services. Document troubleshooting steps, configurations, resolutions, and operational procedures. Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed. Recommend improvements to enhance system reliability, performance, scalability, and user experience. Qualifications Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure. Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies. Strong experience with enterprise audio/visual systems and integrated conferencing environments. Proficiency with Biamp/Tesira audio platforms. Experience with Crestron control systems. Experience with Aurora multimedia solutions. Knowledge of Dante-enabled audio networking environments. Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers. Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7. Strong root cause analysis and problem-resolution skills. Ability to work effectively in high-visibility, mission-critical operational environments. Excellent communication, collaboration, and cross-functional coordination skills. Preferred Qualifications Experience supporting ThunderCAT appliances or similar enterprise collaboration monitoring and management platforms. Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments. Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations. Experience supporting federal, government, or highly regulated enterprise environments. Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides. Core Competencies Enterprise A/V engineering Cisco Webex Room Kit support ThunderCAT appliance support Network-aware troubleshooting Integrated collaboration systems Audio/video signal flow analysis Root cause analysis Cross-functional technical coordination Mission-critical operational support Strong customer service and executive support presence 401(k) with matching and 100% Vested Health Insurance - 3 plans to select from Dental insurance Vision Insurance Health savings account Life insurance Short Term Disability Long Term Disability AD&D Paid time off Professional development assistance Training Tuition reimbursement Flexible schedule Flexible spending account Referral program Paid Legal Plan and more.... Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected must be able to possess and maintain a government clearance US CITIZENSHIP REQUIRED'

Design and maintain enterprise network security services including firewalls, VPNs, and MFA for a government agency. | 7+ years network security experience with 5+ years enterprise firewall administration and cloud security expertise. | The Senior Network Security Engineer supports our program with the U.S. Census Bureau by designing, implementing, operating, troubleshooting, and improving enterprise network security services across on-premises, hybrid-cloud, and cloud-connected environments. The role focuses on firewall engineering, VPN and remote access services, RSA SecurID or equivalent MFA/token services, content filtering, network access control, edge security services, monitoring and logging integration, vulnerability remediation, security documentation, and policy compliance for TCO-managed systems. The engineer serves as a senior technical resource for secure network architecture, operations support, incident response coordination, and compliance support. This position works closely with TCO leadership, Network Infrastructure, Identity and Domain Services, cloud teams, SOC/NOC/Operations Center personnel, the Office of Information Security (OIS), Information System Security Officers (ISSOs), System Owners, and application teams. Scope and Technology Ownership Primary scope: Cisco and Palo Alto firewall platforms; firewall policy lifecycle; NAT; segmentation; remote access and site-to-site VPN; RSA SecurID or equivalent MFA/two-factor authentication server and token services; Cloudflare or equivalent DNS/DDoS/WAF/Zero Trust edge security services; content filtering; network access control; monitoring, logging, and SIEM integration; vulnerability remediation; POA&M support; and audit evidence for TCO-managed systems. Coordination scope: SOC/NOC/Operations Center support, cloud and hybrid connectivity, IAM/DDI integrations, wireless/LAN dependencies, security architecture, change management, application access troubleshooting, and cross-team incident response. Role boundary: This is not a primary F5 BIG-IP/LTM/GTM/ASM/Advanced WAF or load-balancer administration role. The engineer will coordinate with the dedicated F5/application delivery team when firewall, VPN, DNS, WAF, certificate, routing, or application-traffic issues require cross-team support. RSA/MFA boundary: This role includes operational support for RSA SecurID or equivalent two-factor authentication services used by VPN and remote access, including server operations, software updates, token support, and troubleshooting. Broader enterprise IAM, directory services, and PKI functions remain coordinated with the Identity Management and Domain Services (IMDS) team. Key ResponsibilitiesFirewall Engineering and Operations Design, configure, administer, maintain, and troubleshoot enterprise firewall solutions, including Cisco and Palo Alto platforms, firewall policy rule bases, NAT, segmentation, threat prevention, logging, high availability, and secure configuration baselines. Install, configure, maintain, and upgrade firewall hardware and software into new and existing network infrastructure, including cloud-connected environments. Administer firewall policies and services in accordance with Census IT security policy, secure configuration standards, and change control processes. Perform recurring firewall rule base reviews, rule recertification, policy cleanup, decommissioning of obsolete rules, and optimization to reduce risk and complexity. Identify, diagnose, and resolve firewall issues involving connectivity, rule behavior, utilization, performance, routing, VPNs, DNS, TLS/certificates, application flows, and log/packet analysis. VPN, Remote Access, and Secure Connectivity Install, configure, maintain, monitor, and troubleshoot VPN services, including remote access VPN, site-to-site VPN, client/clientless access, partner connectivity, mobile device access, and cloud connectivity. Support RSA SecurID or equivalent MFA/two-factor authentication and directory service integrations for VPN and remote access services where applicable. Maintain, operate, administer, patch, upgrade, and troubleshoot RSA SecurID or equivalent MFA/two-factor authentication infrastructure supporting VPN and remote access, including authentication servers/appliances, middleware/agents, certificates, high availability, backups, logs, monitoring, and directory service integration. Support RSA/MFA token lifecycle operations, including hardware and software token provisioning, assignment, activation, replacement, resynchronization, deactivation, inventory tracking, end-user/tiered support, and emergency access processes. Monitor and report on VPN availability, utilization, and performance, and resolve connectivity issues affecting users, business partners, cloud networks, and mission systems. Edge Security, Content Filtering, and Network Access Control Administer or support Cloudflare and related edge security capabilities, including DNS, DDoS protection, WAF policies, CDN, Access/Gateway, Zero Trust/ZTNA, tunneling, access controls, and logging. Design, implement, maintain, and troubleshoot content filtering services, including web security gateways, email security gateways, URL filtering, Data Loss Prevention (DLP) integrations, Advanced Persistent Threat (APT) integrations, malware defense integrations, and related cloud services. Support network access control services, including NAC policy administration, endpoint posture or 802.1X controls, identity-aware access policies, and integrations with firewalls, wireless, LAN, and identity management systems. Perform policy reviews for content filtering and NAC services as threats, requirements, and enterprise standards change. Cloud, Hybrid Architecture, and Zero Trust Implement and manage network security controls across AWS, Azure, and hybrid environments, including VPCs/VNets, security groups, NACLs/NSGs, route tables, cloud firewalls, Transit Gateway, ExpressRoute, Direct Connect, VPN, DNS, monitoring, and logging. Provide technical guidance on Zero Trust principles, network segmentation, microsegmentation, least-privilege access, secure data transmission, threat detection, and compliance monitoring across on-premises and cloud environments. Evaluate proposed network and cloud changes for security impact, operational risk, compliance impact, and maintainability. Monitoring, Logging, Incident Support, and Operations Ensure core network security capabilities are integrated into enterprise monitoring, alerting, logging, and SIEM platforms for availability, diagnostics, traceability, operational insight, and incident response. Review logs, alerts, vulnerability notices, vendor advisories, and threat information; recommend and implement improvements to reduce risk and improve network security posture. Support Operations Center, SOC/NOC, and incident response teams during maintenance, outages, investigations, security events, and incident resolution. Provide Tier II-IV troubleshooting support for complex network security incidents and service-impacting issues. Participate in after-hours upgrades, approved maintenance windows, emergency troubleshooting, and on-call availability as needed. Compliance, Documentation, Change Management, and Continuous Improvement Support IT Security, ISSO, System Owner, and OIS activities by addressing findings and POA&Ms, supporting control implementation and validation, evaluating vulnerability scan results, and preparing evidence/artifacts for review. Create and maintain comprehensive documentation for firewall, VPN, RSA/MFA token services, content filtering, NAC, and edge security services, including topology diagrams, equipment inventories, token lifecycle procedures, configurations, SOPs, runbooks, code/IaC repositories, implementation plans, rollback plans, and build/upgrade procedures. Follow and document configuration management, change management, and release management policies, methods, and procedures. Use automation and Infrastructure as Code (IaC) where practical for repeatable provisioning, configuration, deployment, documentation, monitoring, and operational efficiencies. Provide status input, technical briefings, metrics, root-cause analysis, knowledge transfer, and mentoring to government staff and other contractor personnel. Key Work Products and Deliverables Firewall, VPN, RSA/MFA token services, content filtering, NAC, Cloudflare/edge security, and cloud security configurations implemented through approved change processes. RSA/MFA server operations documentation, patch/upgrade records, token inventory/lifecycle procedures, troubleshooting notes, and user-support coordination artifacts. Firewall rule reviews, recertification results, policy cleanup recommendations, and decommissioning plans. Technical diagrams, SOPs, runbooks, configuration documentation, build/upgrade procedures, implementation plans, rollback plans, and knowledge articles. Monitoring and logging integration updates, alert tuning recommendations, operational metrics, and incident support artifacts. Vulnerability remediation documentation, POA&M support, control evidence, audit artifacts, and risk/impact analysis for TCO-managed systems. Status updates, ticket updates, JIRA/task updates, and input to weekly, bi-weekly, or monthly reporting as required. 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience designing, implementing, administering, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco firewall technologies such as Cisco FTD/FMC, ASA, AnyConnect/Secure Client, or equivalent Cisco security platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, App-ID/User-ID, security profiles, and policy optimization. Experience with firewall policy design, NAT, segmentation, remote access VPN, site-to-site VPN, IDS/IPS integrations, high availability, logging, and operational troubleshooting. Working knowledge of Cloudflare or equivalent DNS, DDoS, WAF, CDN, Zero Trust, or edge security platforms. Experience with VPN services, secure remote access, RSA SecurID or equivalent MFA/two-factor authentication services, hardware and software token support, directory integration, partner tunnels, cloud tunnels, and cloud connectivity troubleshooting. Experience supporting MFA server operations, including software updates, patching, certificate/configuration changes, backups, log review, monitoring, vulnerability remediation, and vendor/support escalation. Working knowledge of TCP/IP, DNS, DHCP, IPAM, BGP, routing, subnetting, TLS/certificates, VPN protocols, packet capture, NetFlow/traffic analysis, and common network diagnostic tools. Experience supporting network security in AWS and/or Azure environments. Experience integrating network security controls with enterprise monitoring, logging, SIEM, SOC/NOC, or incident response workflows. Experience working within formal change management, configuration management, release management, incident management, and vulnerability remediation processes. Ability to develop clear technical documentation, diagrams, SOPs, runbooks, implementation plans, rollback plans, status updates, and audit evidence. Strong communication and collaboration skills, including the ability to explain technical risk, operational impact, and recommended actions to technical and non-technical stakeholders. Ability to obtain and maintain a Public Trust / Background Investigation and complete required DOC/Census security processing, security/privacy training, and non-disclosure requirements. Preferred Qualifications Deep experience administering Cloudflare DNS, DDoS protection, WAF, CDN, Access, Gateway, Tunnel, Magic Transit, or Zero Trust services. Experience with content filtering platforms, secure web gateways, email security gateways, URL filtering, DLP integrations, APT/malware defense integrations, and related cloud security services. Deep experience with RSA SecurID/RSA Authentication Manager or equivalent MFA platforms, including token administration, agent/middleware upgrades, high availability, disaster recovery, reporting, and integration with VPN and directory services. Experience with Network Access Control technologies such as Cisco ISE, 802.1X, endpoint posture, wireless/LAN access controls, and identity-aware access policies. Experience with AWS security and networking services such as VPC, Transit Gateway, Security Groups, NACLs, Route 53, Network Firewall, Direct Connect, VPN, GuardDuty, Security Hub, IAM, and CloudWatch. Experience with Azure security and networking services such as VNets, NSGs, Azure Firewall, Application Gateway/WAF, VPN Gateway, ExpressRoute, Private Link, Defender for Cloud, Entra ID, and Azure Monitor. Experience supporting federal cybersecurity and compliance requirements such as NIST, FISMA, FedRAMP, ATO support, POA&M remediation, continuous monitoring, audit evidence packages, and security control validation. Experience with automation and IaC tools such as Terraform, Ansible, Python, PowerShell, Git, APIs, CI/CD pipelines, or vendor automation frameworks. Experience with Zero Trust architecture, SASE/SSE, ZTNA, secure segmentation, policy-as-code, microsegmentation, or identity-aware network access. Familiarity with F5/load-balancing/application-delivery concepts for cross-team coordination; hands-on F5 administration is not required for this role. Experience leading technical projects, coordinating across matrixed teams, mentoring junior engineers, and supporting Agile/Scrum or JIRA-based task tracking. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Manage survey onboarding and CRM-driven customer engagement while developing operational reports and driving process improvements. | Bachelor's degree with 5+ years in business operations or CRM platforms, strong analytical skills, and experience managing cross-functional Agile projects. | We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is responsible for overseeing survey onboarding and rollover activities, managing customer communications, maintaining knowledge management resources, supporting operational reporting, and coordinating system integrations. The ideal candidate will have experience managing complex business processes, supporting CRM platforms, working with cross-functional teams, and driving operational improvements. While familiarity with CRM and workflow systems is beneficial, this role is focused primarily on business operations, process management, system administration, and stakeholder support rather than hands-on application development. Key Responsibilities Survey Operations & Program Management Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. Ensure survey programs are launched accurately and on schedule. Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. Partner with business stakeholders to identify and implement process improvements related to survey operations. Maintain survey-related configurations, user assignments, and operational controls. Customer Engagement & Respondent Services Support CRM-driven customer engagement and respondent service initiatives. Monitor and improve respondent experiences across communication channels. Collaborate with internal teams to resolve customer service issues and operational challenges. Ensure business processes and workflows are functioning effectively and efficiently. Marketing Campaign Support Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. Support email and SMS communication initiatives and monitor campaign effectiveness. Assist with audience segmentation, communication strategies, and campaign execution. Knowledge Management & Self-Service Support Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. Support search functionality and content organization to improve information accessibility. Partner with business teams to ensure knowledge resources remain current and accurate. Data Management & System Support Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. Support integrations and data exchanges between CRM systems and related applications. Work with technical teams to troubleshoot data and system issues impacting business operations. Assist in testing and validating system changes and enhancements. Reporting & Performance Monitoring Develop and maintain operational reports, dashboards, and performance metrics. Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. Prepare reports and presentations for leadership and program stakeholders. Operational Support & Continuous Improvement Monitor system performance and operational processes to identify issues and improvement opportunities. Coordinate issue resolution efforts with technical and business teams. Support platform upgrades, process enhancements, and modernization initiatives. Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery. Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience. 5+ years of experience supporting business operations, CRM platforms, survey management programs, customer engagement initiatives, or related functions. Experience managing complex business processes and cross-functional projects. Strong analytical, organizational, and problem-solving skills. Experience creating reports, dashboards, and operational metrics. Strong communication and stakeholder management skills. Experience working in Agile or fast-paced operational environments. 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Design, develop, and implement custom software and database applications, participate in Agile ceremonies, and support product and team success. | 5+ years Java experience with Angular, US citizenship with ability to obtain security clearance, college degree or equivalent experience, strong communication and collaboration skills. | Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment while modernizing enterprise systems and applications needed to support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. As a Java Full Stack Developer you will offer your agile methodology experience as part of a dynamic and passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). You will bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team will be key to the overall success. Your Role Design, develop and implement custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight. Act as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success. Provide improvements to the product(s) being supported Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases. Support release planning with conceptual design and development / refinement of software engineering guidelines. Analyze complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components Must be a U.S. Citizen and able to obtain a CBP public trust clearance (criteria include, but not limited to; 3-year check for felony convictions, 1-year check for illegal drug use, 1-year check for misconduct such as theft or fraud). College degree (B.S.) in Computer Science, Software Engineering, Information Management Systems or a related discipline. Experience will be considered in lieu of a degree. 5+ years of experience with Java; to include any of the following: Hibernate (or other ORM), Spring, JAX-RS, JavaScript, XML, JSON, Web-Services (JAX-WS or JAX-RS), JBoss, Eclipse, Maven, Junit, and shell scripting. MUST have recent experience with Angular development. Object oriented design and development (OODD) expertise, Service Oriented Architecture (SOA) Communicating OODD and SOA principles and best practices. Experience with source code control systems and concurrent development workflows (Git preferred). Experience using SQL or PL/SQL to access Oracle, MySQL, or SQL Server databases. Excellent written and verbal communication skills. Strong collaboration skills and desire to work within a team. Highly responsible, team-oriented individual with very strong work ethic and a self-starter Additional with any of the following is highly desirable: HTML, Angular, VMware, ETL tools, ESB, message queuing, application security, automated testing, UML, VersionOne, Jira, or Sparx Enterprise Architect Ignite IT offers a comprehensive salary and benefits package to include Medical, Dental, and Vision; Short Term/Long Term/Life Insurance; 401K with matching and fully Vested 100%; PTO; Holiday; Training; and much more… Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected must be able to possess and maintain a government clearance as required for access to classified information. US CITIZENSHIP REQUIRED 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance